Userlike Erfahrungen

Nicht empfehlenswert

Kommentare: Kann ich leider wirklich nur abraten - kein Kunden freundliches Verhalten.

Nachteile:

Sehr unflexible Software. Wenig konfigurierbar. Kein korrektes Geschäftsgebahren im Kündigungsfall.

Absolutely wonderful!

Kommentare: Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Vorteile:

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Nachteile:

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Amazing Customer Service Experience with Userlike

Kommentare: Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team.

Vorteile:

Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team.

Nachteile:

Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory.

Software that almost ruined our business

Kommentare: We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Vorteile:

Nice design, widget customisation features

Nachteile:

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

beautiful real-time chat software developed on web and mobile

Vorteile:

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Nachteile:

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

User friendly | Supports offline messaging | Supports sending custom data for user identification

Kommentare: I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Vorteile:

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Nachteile:

- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Affordable and effective.

Vorteile:

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Nachteile:

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

There's a lot 'under the hood'

Kommentare: Ability to deliver customer service more quickly and efficiently at the point of purchase.

Vorteile:

If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick.

Nachteile:

This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app.

Great way to be in touch

Kommentare: This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business.

Vorteile:

It is great way to build customer relationship through live chat platform.

Nachteile:

It will be nice to have mobile app for IOS and test time should be little bit longer.

Use this for webchat on a busy site - does a great job

Kommentare: contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.

Vorteile:

Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well.

Nachteile:

The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

Efficient and easy to use

Vorteile:

Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.

Nachteile:

We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

Hard To Pass Up On

Kommentare: Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Vorteile:

Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message • Pre-set Scripted Chats • Google Analytics Connection - Set Up Goals • Custom Appearance • White Label Chat • No Per Operator Cost • Chat Monitoring

Nachteile:

The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

If you're looking for a livechat, that's the one!

Kommentare: We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders.

Vorteile:

It's livechat capabilities above all.Furthermore, it's very very quick to install and use it.And, above all, its pricing plans : extremely cheap and competitive with other similar tools.

Nachteile:

If you are managing a website with multiple markets and you want the livecht to appear on a single market, you need to customize the script (and therefore you cannot do it on your own but you need to rely on your system integrator).

Perfect chat for us

Kommentare: We use it for online English school website. It's much more attractive for clients

Vorteile:

Most of all I liked few things - how it looks, for both sides, support and client; it's easy to make all needed settings and there was no need to instruct support how to use it; and most of all, that it's possible to follow support's work in real time - I can check conversations as soon as they're done, as well as to get notifications if someone went ofline. There are many other options, which I haven't try yet, such as analitycs, surways and deep configurations. But as I see for now, this chat has all essential and advanced options which are easy and convenient for use.

Nachteile:

Haven't found yet. Maybe sometimes not sure about whether notifications still work for me, so enter there to reload the page. Also maybe would be nice if pop up notifications about new chats to support remain visible untill they react

Free trial convinced

Kommentare: Very satisfied.

Vorteile:

The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.

Nachteile:

I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.

Great Live Chat Tool for our Wordpress Page

Vorteile:

Very easy to set up, great customer support from Userlike Very supportive especially for Startups Easy connection to Slack and Trello

Nachteile:

Would be great to have an app as well (especially to check offline messages) - Getting notifications via Slack helps already though

In Betracht gezogene Alternativen: InteliWISE Live Chat und Zendesk Suite

Gründe für den Wechsel zu Userlike: Better service, support for Startups

Website Chat

Vorteile:

If you need the bells and whistles of a chat program; this is the program to use.

Nachteile:

It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.

The program meets the expectations quite well. It's really easy to set up.

Kommentare: A simple option to interact with customers who visit our website.

Vorteile:

Has a special plan for startup It integrates very easily into the wordpress we use. It has a great variety of options to configure the graphic aspect and its behavior. It has a bot that makes the offline conversation with the client more interactive It would emphasize its integrations with other programs like Freshdesk for example.

Nachteile:

No triggers to configure based on user behavior. You do not have the option to acquire a license for a single agent.

So far, so good. Completely satisfied with no complaints.

Vorteile:

I've been testing the software over the last few weeks and have found it to be very easy to use. Set up and configuration haven't been. problem. It works just like I hoped it would. As our nonprofit grows, I expect it will be a valuable tool in communicating with potential clients.

Nachteile:

This is my first foray into this type of software, so I'm not an experienced user who knows how to push the envelope when I'm testing Userlike. Thus far, however, I haven't found any issues with its functionality.

We implemented the snippet in less then 5 minutes at our page and could start chatting.

Kommentare: Super-easy implementation and fast insights about the incoming questions.

Vorteile:

We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting.

Nachteile:

We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available.

Nice and easy way to be closer to your customers

Kommentare: We see the main benefit in the shortening of the distance to our customers. They can easily ask questions without filling in a whole contact formular.

Vorteile:

I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website.

Nachteile:

I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention.

Very User friendly

Kommentare: Thanks

Vorteile:

This is so smart and a good way to communicate in my business we really need something like for the business to keep going. All good and very easy to manage

Nachteile:

Nothing so far it so consistent when it comes to its' nature. Please keep it up. And i am planning to use it for all of my life.

The best one I tried

Kommentare: Inexpensive, easy to configure chat program that comes with a chatbot. What more can you ask for?

Vorteile:

I love the look and feel of this chat program. It is pretty, simple and clean. It comes with a chatbot which is fairly unusual in this price range. It was easy enough to set up in my test environment. This solution felt very complete. There wasn't anything that I couldn't do except for add my own branding. I think that may have been a limitation of the trial version.

Nachteile:

The configuration for the chatbot was really tucked away deep in the configuration. The only other complaint was that the trial should have had more features available than it did.

Amazingly easy to work with!

Kommentare: More Customer interactions
Higher Conversion rate
Fast and easy support for our potential customers

Vorteile:

Awesome functionality Easy to setup Highly customizable Easy to use Perfekt use of roles and support topics* * We have a wide range of support topics within our online shop and due to the possibility to assign different operators skills and roles, it's easy to get directly to the right operator!

Nachteile:

To be honest, theres nothing negative to say about. If you got a problem or looking for a solution and cant find it, theres always a nice guy on the Customersupport livechat who will give you the right answers in a very short time

Excellent prouct

Kommentare: After tryong out a number of other products, Userlike Live chat is by far the best product we have used and we plan to continue doing so. Than you for making this solution and for contantly inproving it.

Vorteile:

The product is very functional, but to ephasize one of the options that is most useful for us is the ability to use it in multiple languages and that the automatic responses are very precise and informative to the users.

Nachteile:

So far we have not encountered any major disikes, but maybe the configuration of the operatiors is not so easilay visable from some panels. This is a bit confusing for our employes when setting ther profiles.