Bloomfire Erfahrungen

Easy to use

Kommentare: Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

Vorteile:

It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

Nachteile:

I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.

Happy with Bloomfire existing Functionalities

Kommentare: it's been a year with Bloomfire and the initial migration process was pretty smooth and we are enjoying using the platform.The 2 key things that can make the platform even better are, the bulk upload option and the deeper access restriction options.

Vorteile:

The search features and the capability to have the blogs/ articles created within it.The archival system and the version controls are the best ever features..

Nachteile:

having 2 links created for the same post when it is mapped under 2 groups.

I mean, if you really hate SharePoint

Kommentare: One of my company's top knowledge base articles is titled "How to Search in Bloomfire" - actually we don't call it Bloomfire we call it our own internal name to stay on-brand even internally. It describes how to perform a boolean search such that you filter out the detritus that it pulls up even if you search for an article's exact name.
Also, you can be part of different access groups within Bloomfire, which allows you to keep some entries company-wide and others restricted to management or tech support. If you want to post an article in multiple groups, it actually produces multiple links which do not reference one another. So if I have access to an article in Group A and it's also in Group B, and I send someone in Group B the link that shows up on my computer - they can't open it. The software isn't smart enough to go "Ah, yes. That's the same article as the one you have access to. Let me direct you there." It should just be one link with permissions attached to it - you can open it or not. Instead it's several links, permission-specific and therefore overly complicated. Also, if you try to link articles with hyperlinks as a wiki, you better be sure that everyone is using the same links.
We also have a moderation team to sort of make the final judgement on what gets posted. My company did not hire subject matter experts for this position, so those of us who want to submit an article have to let it go through a convoluted approval process. And what if my article gets approved, and I am the author, and I decide to change it? As far as I can tell, the change requests go to a black hole and it's been literally years and I'm the only one who can see my edits to my article. Again, I think some of these have less to do with the product and more to do with my experience with my company's implementation of the product, so hopefully it will give you an idea of what not to do.

Vorteile:

Bloomfire is one of the few systems that my company uses that has not yet had a massive outage. It seems like it's fairly customizable.

Nachteile:

I don't know if it's Bloomfire or my company's implementation of it, but searching for a knowledge base article is an absolute disaster.

Bloomfire - Exceptional platform

Kommentare: Overall, we needed a knowledgebase that was better for our department. Our previous KB was a bit of a mess and very difficult to search or find any basic information. Bloomfire has been an amazing change! I would choose them everyday.

Vorteile:

Key aspects: searchability, how it looks, and organization features.

Nachteile:

I feel that the reports could be enhanced. We would like to pull data easily such as documenting if/when people are logging in. Right now the process is extremely manual (you have to look at each person individually). However, customer service has been wonderful in assisting us in this. Additionally, it would be amazing to update some of the formatting options. The bulleting in particular can be very finnicky.

Bloomfire is THE platform (and partner) for expanding the use of our data

Kommentare: Took our team to the next level. Love it.

Vorteile:

Easy to use - for uploading and downloading content

Nachteile:

Nothing really, but to get the most out of it you really need a plan for organizing the content. Their team helps with that, but it's not something you can just do and forget about - you need to constantly be thinking about how to maintain the content.

Easy to use

Kommentare: We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.

Vorteile:

Very clear navigation, you know where to find what you are looking for

Nachteile:

Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton

Bloomfire - faster searches and better collaboration

Kommentare: Bloomfire makes it easy to Collaborate with other users on posts, streamlines processes, saving time on multiple projects. It has proven to be an invaluable resource for managing paperwork and staying up to date on implementations, making workflow easier and more efficient.

Vorteile:

I started using Bloomdire since last year, at first I was a bit skeptical, but I realized that it is one of those platforms that makes your work easier, especially when searching for information and making decisions, I really like the interface it is Easy to use and the search function is efficient, Bloomfire significantly simplifies the search for information in our marketing department. the platform enables quick access to the information you need with just a few clicks or searches, surpassing traditional web searches in speed and reliability.

Nachteile:

Bloomfire is a software with useful tools, but it is not easy to understand for new users, it needs to be more intuitive so that the learning process does not take a long time, another aspect that needs to be improved is to be more open to customization, so that Users can adapt them to their needs.

Enables employees with a trove of knowledge

Vorteile:

I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.

Nachteile:

Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.

Venue access and details

Kommentare: I use it daily and appreciate the access to knowledge that it allows me to view and learn.

Vorteile:

I like how you can search any venue in your company and get the information of that venue; Contact information, age range allowed, hours of operation, detailed descriptions and photos of venue, cuisine types, dietary restriction accommodations, ect...

Nachteile:

Some venues are missing contact info or hours of operation, etc... (details listed above.)

Using Bloomfire as To Access Central Resources and Answers

Vorteile:

SImple navigation and UI Clean design and organization of content Good responsiveness Nice app interface and functionality

Nachteile:

Lacks a simple ability to DM account users Filtering is not elegant and seems to stick at times requiring repeated clearing Inconsistent ability to download on the app

Frustratingly difficult

Kommentare: Frustrating

Vorteile:

I like the idea of series, but the search is so terrible you can't find the series you need.

Nachteile:

It's impossible to find the article you're looking for. Unless you know the exact full title, you'll never find what you're looking for with keywords.

Great Platform, Increases Engagement and Excellent Support

Kommentare: We use Bloomfire as an integrated component of another system. We have seen a great level of engagement and use. Integration went smoothly, including single sign on. We're using a host of groups, some of them private and it's worked out really well. Bloomfire has even fast tracked some of our more important feature requests. There are still a few kinks to be worked out with the UX and users get confused in certain cases but overall it is simple to use and one of the best platforms we've seen when exploring the landscape of available products. Would recommend.

Vorteile:

Very simple and easy to use, low learning curve. Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

Nachteile:

User interface can be improved in certain cases. Users are often confused as to what groups they are posting to.

We love Bloomfire from a development perspective.

Kommentare: We support our entire sales staff using Bloomfire with up to date product materials, case studies and great colaboration with our people in the field. We use bloomfire's api to dole out our manuals, technical data, images and more to our iOS and Adroid apps as well as all of our web sites. We put a document in one place (Bloomfire) and then serve it out to all others making BF our system of record!

Vorteile:

Its ease of use for posting and sharing content. Its searchablility of content and the clean way it delivers the results.

Nachteile:

The cost. It is very hard to justify to upper management that does not see the value based on the same values the dev team does. We constantly have to push back against management who wants to move towards a cheaper knowledge base system.

Simple yet powerful tool to organise knowledge and policies

Kommentare: Hello, I am a team leader for a support function and added myself so far 66 articles to Bloomfire. What I like about the tool is that we can quickly lookup articles, also I can use tags and categorise to make search more efficient and adequate. What I also like is that I can combine articles in series and can easily add comments and flag articles that require reviewing. Also another positive thing is that when composing an article it is saved as a draft, just like with google docs etc. so you do not have to worry your work will be lost. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. The downside is there aren't many editing options. You can't select font or particular font size. Also when you have tables it's difficult to add them directly into the content, instead you would have to create an excel file and embed it especially when your tables are large or long. Also what I don't like is the enter button creates a new paragraph rather than breaking line, when I want to insert a line break I need to edit the HTML of the content (at least there is HTML editor which sometimes is faster for me to use as I can quicker configure tags and manage the content). Perhaps Bloomfire wanted to limit the way articles are edited to make them look cohesive, still, i'd prefer to have more editing options but overall it's a good tool to efficiently share knowledge and other information in your company.

Vorteile:

- ease of use - tags and categories - comments - possibility to save as drafts - Salesforce integration

Nachteile:

- limited editing options

Customized Customer Care

Kommentare: This software has grown with changes and adjustments we have to make along the way. The team we have at Bloomfire supporting our requests and walking us through what's up and coming has been nothing short of stellar. Sure we've had some glitches, but if they get wind of them they're right on it and ensuring that the adjustment is everything we were hoping. Otherwise, they're back to the drawing board to make it happen, in due time.

Vorteile:

Bloomfire has meet every request we've asked of them. The evolution of customization they have offered us is truly above and beyond, especially during these times. Things just get better and better with time.

Nachteile:

I think there's been some frustrations in wanting it to be an exact or close replica of what more popular search engines are within our Enterprise. It's wishful thinking, right? No. The reality is when you voice your wishes to Bloomfire they come so close you honestly wonder do they sleep?

Good knowledge base tool

Kommentare: We found implementation very straightforward. We converted a trial account into a live account after about a month of experimentation. After publishing some internal standards for publishing we then started uploading documents from directory drives which made them searchable and much easier for our non-technical staff to locate.

Vorteile:

Ease of use for end users searching for documents and for "Authors" to upload their documents.

Nachteile:

A bit of version control on the published documents would be nice.

Great ease in accessing important work media

Kommentare: Overall, when I can’t find someone to answer a question for me, I can refer to Bloomfire.

Vorteile:

I love that articles relating to policy changes and event announcements are easily accessible and available through one platform. Many questions my colleagues have can be answered by referring to Bloomfire app.

Nachteile:

I would like the articles to be in sections, i.e., events, policy, etc.

My experience with Bloomfire

Kommentare: very satisfied, don't know what I would do with out it.

Vorteile:

Easy to find information and procedures. Has step on solving problems

Nachteile:

More recent and current updates on older posts

Bloomfire

Kommentare: While there's a lot I could speak to in terms of the product itself, specifically, I recently had an amazing customer support interaction with Bloomfire. I submitted a question/suggestion about something I was unaware was currently already an available feature in Bloomfire. I submitted my request, and within an hour, I had a phone call and voicemail from Chad, Director of Client Success, with an answer. Because I didn't pick up, he also sent me a follow-up email, which included a screencap video walking me through the process. I was pretty blown away by this level of fast and efficient customer support, which only makes me more of a supporter of the Bloomfire platform. Thank you for being a trusted source for in sharing information and resources!

Vorteile:

It's easy to use, reliable, and Bloomfire offers great customer support in my experience.

Nachteile:

It would be great to have the ability for more collaboration (i.e. multiple people working on edits at once on the same piece).

Bloomfire works well for our team.

Vorteile:

Easy to understand and use. The search function makes the job so easy.

Nachteile:

None that come to mind. I have personally never had issues with Bloomfire.

Bloomfire is a wonderful tool to have for my job.

Kommentare: Its a wonderful tool to have the information needed to be able to assist my guest. and the knowledge for myself .

Vorteile:

information with just a few words. To be able to look up and know what is needed to help my guest.

Nachteile:

i haven't found anything that i don't like about Bloomfire.

Blooming your business

Kommentare: Bloomfire is very use to use and share information across the board with everyone on your team. They offer straight forward layouts and templates for your posts which you can edit at anytime from any device. So everyone can have access to the most recent information.

Vorteile:

User friendly and you can edit at any time

Nachteile:

When bloomfire goes down you are completely impaired if that the only place you store information on.

Greatest Collaboration Portal on Earth

Kommentare: As a fast growing company, a location for training, sharing of ideas, storage for videos - documentation - and etc. is crucial to providing right now access. Love Bloomfire. The ability to upload and create content is sophisticated, seamless, and can learn in 15 seconds.

Vorteile:

Allowing access over a very large group and locations. The ease of uploading content.

Nachteile:

Front page videos.

Bloomfire fit our needs exactly!

Kommentare: We were looking for an internal and external knowledge base and wanted to be able to write one post but control where it would be seen. Adding rich content, like videos, and pre-written documents was just what we needed. After we had a rich library of content, we were able to make use of series and direct our clients to information by simply including a link in our correspondence. Discoverability was also important so that our clients could find relevant information quickly. Transcribing videos and the ability to search within attached documents is very powerful for those needs.

Vorteile:

indexing and organizing lots of information

Nachteile:

navigation seems to be one size fits all. It would be nice to see an web interface for desktop browsers so that things don't have to be so blocky.

Good Platform for mixed media content and for organizing data

Kommentare: We use Bloomfire as our team knowledge base and onboarding tool. We like how easy it is to organize different media (text, links to online articles, uploaded files, audio files, image files, video files, etc) into distinct groups for easy retrieval. Very easy ramp-up with the team. The interface and tool set are very straightforward. Would receive a 5-Star review if group editing functions were better structured.

Vorteile:

Ease of use Flexible support of various media Quick onboard of tool with team

Nachteile:

Clunky group editing of documents