Imprima Virtual Data Rooms Erfahrungen

Proactive support team, great service

Kommentare: I am pleased to express my utmost satisfaction with the service provided by your platform. It consistently delivers precisely what we need without any significant complaints. Although we encountered a few challenges during the Q&A process, the proactive and supportive nature of your service team swiftly addressed these issues, ensuring that everything ran smoothly.

The service provided by your team is a standout feature and a compelling reason why I continue to choose your platform. The proactive approach, coupled with prompt resolutions to any concerns, reflects a commitment to customer satisfaction that is truly commendable. It's this level of dedication that makes my experiences with your service not just satisfactory but exceptional, and a key factor in my decision to return for future needs.

Thank you for consistently delivering a service that goes above and beyond expectations. Your platform, combined with such outstanding customer support, truly sets you apart in the industry.

Vorteile:

Great team immediate help whenever you need it

Nachteile:

Not able to filter through questions in the Q&A efficiently

Excellent Platform if you are in need of a VDR

Vorteile:

I appreciated IMPRIMA’s user-friendly interface and how easy and straightforward it is to use. The platform’s robust features, especially the structuring of the dataroom, stood out as highly valuable. Their customer support is excellent, and when a problem arises, the staff is quick to assist you.

Nachteile:

One aspect I found somewhat overwhelming was the numerous notifications you receive for each new questions or new document. However, these can easily be turned off in settings.

Good job [SENSITIVE CONTENT]!

Vorteile:

Service was absolutely the best I experienced compared to other VDR platforms. [SENSITIVE CONTENT] did really a good job; pro-active, eager to help and always online.

Nachteile:

The software is not very user friendly and also not intuitive. It takes a longtime to fully understand the software. Also the video's/manual were not very helpful. Luckily [SENSITIVE CONTENT] explained everything very clear. Also, the "standard VDR reports" are not up to par compared to other platforms - a lot of manual steps has to be done. Furthermore, the platform looks very outdated

Very good support, good user-interface on platform

Vorteile:

Availability of support, very good user-interface

Nachteile:

Nothing.

Decent data room

Vorteile:

The data room performs well. It is easy to see who has access to a certain file.

Nachteile:

What is less good is the fact that the publishing button sometimes does not turn red immediately. It is not possible to add files in a folder while keeping them invisible for the users having access to that folder.

Excellent Customer Service

Kommentare: Good and professional VDR; I've never seen so good customer support.

Vorteile:

The customer service has been outstanding. Very fast reaction and good 1:1 support.

Nachteile:

the graphical implementation of the Q&A is a bit cumbersome. We often forgot to publish structural changes like moving or deleting files, here a better view of open to do's in the file structure itself would be helpful.

Great User experience

Vorteile:

Easy to use Easy to administrate Easy to feed

Nachteile:

No bad experience to share. Redacting tool is maybe a bit cumbersome but helpful.

Imprima VDR

Kommentare: The platform works well, however sending of USBs was unnecessarily prolonged.

Vorteile:

Structure of VDR is clear and flexible.

Nachteile:

VDR didn't cause any problems and everything worked.

Great data room

Vorteile:

Easy to use and a great customer care service.

Nachteile:

Customer care and back office service.

Very good value for money dataroom

Kommentare: We switched away from Datasite to Imprima and are happy about that move. Datasite was way to expensive in relation to what we need. We did one complete deal now with Imprima and there was no feature that we were missing, for a fracture of the price of datasite

Vorteile:

The personal customer success manager. The relative ease of use.

Nachteile:

In some parts the logical structure of the data room is a bit counterintuitive.

Review

Vorteile:

Imprima is easy to use and when I don't know something the customer service is very good! Within a few hours I have my answer and everyone takes the time for you to explain it. The function to black line documents has been a game changer and saves me a lot of time and is very easy to use, would highly recommend.

Nachteile:

The option with the QR code I don't want to use, but I can't remove that. So I have to contact Imprima for this.

Easy to use and good support

Kommentare: The VDR service of Imprima has helped us during our due diligence processes. I felt supported by their customer service team throughout the process and I find the software good value for money.

Vorteile:

Imprima software is straightforward and easy to use. It doesn't take a lot of training to get yourself and your Q&A Experts set up. Also, the customer support is available 24/7 and will help with any questions free of charge. I find it a great plus and felt supported throughout the process.

Nachteile:

Whilst most of the software is straightforward, some more advanced options can be made a little bit easier, especially for first time data room managers. E.g. the option to hide certain documents from bidders take some time to get used to. Also, the Q&A management of reforwarding questions or resubmitting answers that were previously marked red by Legal can be improved.

Project Iron data room

Kommentare: Experience was spoiled by poor customer service at Imprima Amsterdam. Once the customer service support was switcvhed over to London it got much better.

Vorteile:

Available online. Drag and drop file storage

Nachteile:

Multiple touch points required to upload and publish documents. Sending out invitations and selecting file security settings is very slow and cumbersome.

Very competent service hotline, but not inuitive software

Kommentare: Keeping the confidentiality of the m&a process with Imprima was no problem at all.

Vorteile:

The product was not intuitive in the beginning, nevertheless the service hotline was very competent and helped with any occurring problem.

Nachteile:

The complex interface and thus the hurdle to teach it to our clients.

Highly recommend

Kommentare: The support offered to the Company from both [SENSITIVE CONTENT] and the support team is of such a high standard. The responses to any queries are always dealt with efficiently and to a successful resolution. I would not hesitate Imprima iRooms.

Vorteile:

I find the software very user friendly. The support that is offered to both end users in also invaluable. We can roll this out to clients and investors with no hesitations.

Nachteile:

There is nothing that i do not like about this software, although i may not be using it to its full potential as there are elements that we do not utilise, such as the Q&A functions.

Good VDR experience

Kommentare: Overall experience: Good. Fits the purpose and does not pose many limitations. Whenever there is any complication, the customer support works out the solution in no time

Vorteile:

- Incredibly amazing customer support, really incredibly nice and super available - Q&A functionality is very well thought off and structured - Folder structure navigation tools (Data tree & good index output) - Clear graphics easy to understand

Nachteile:

- Could be the bulk of our project, but speed and upload/download limits seem dated - Folder size limits (although there is not a limit, if it turns to be big it decreases the software performance) - Some controls and tools are a little counterintuitive when compared to the usual Windows file system everyone uses

Very good customer service for a high price

Kommentare: A good dataroom with a very good customer service.

Vorteile:

The customer service was always very helpfull.

Nachteile:

The price for uploads is too expensive. The price for regular hosting is o.k.

Review Imprima by Tom Moonen

Kommentare: Good experience overall, especially with the underlying support of the Imprima team.

Vorteile:

The combination between the customer service experience and the functionality of the imprima dataroom are the best attributes.

Nachteile:

I feel like it is not the most user friendly dataroom andthus sometimes quite hard to use.

LRV feedback

Kommentare: Overall good especially the service with very helpful people. I should have invested more time as user.

Vorteile:

user should have spent more time understanding before engaging with bidders

Nachteile:

some basic stuff is not logical and more time should have been invested to understand offering

Imprima file sharing

Vorteile:

The service people help set up the vdr, this allows time to focus on other important jobs

Nachteile:

It can seem complicated if you don't know what you're doing

Controlling Access

Kommentare: Very happy with the software and level of support.

Vorteile:

Inclusion of a disclaimer which needs to be accepted to allow access is key feature and Imprima were very helpful with setting this up. Controlling access levels of various parties has also been very straightforward.

Nachteile:

A minor point but bidder is not necessarily an appropriate description for each party using a VDR at the "Bidder" level of access.

Imprima Virtual Data Rooms Review

Kommentare: Fine. Will use again

Vorteile:

Ease of use pricing 24/7 support helpdesk

Nachteile:

Most items are in perfect working order

Review Juliet

Kommentare: Although Imprima is the first Virtual Data Room that I have used (so I can't compare) my overall experience well good.

Vorteile:

The ease of learning a new online dataroom

Nachteile:

The export of the online dataroom to our server

Imprima VDR

Vorteile:

Its usability and pricepoint were the most attractive selling points

Nachteile:

The product's UI and UX feels a bit outdated at times

Highly recommend Imprima for data management and control for M&A projects.

Kommentare: Very good

Vorteile:

Controls, costumization, records and user support.

Nachteile:

Look and feel can be improved to be more friendly to users