Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden

Über Chargebee

Chargebee ist eine gebiets- und branchenunabhängige, vertrauenswürdige Abonnementverwaltungsplattform für Start-ups bis hin zu großen Unternehmen.

Erfahre mehr über Chargebee

Vorteile:

Excellent platform to manage your Saas Business.

Nachteile:

Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that.

Bewertungen zu Chargebee

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
3,9
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,6/ 10

Chargebee hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 92 Nutzerbewertungen auf Capterra.

Hast du Chargebee bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (92)

Heiko
CFO in Deutschland
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SaaS Billing Tool für Massengeschäft

3,0 letztes Jahr

Kommentare: Top Lösung für Massengeschäft ala Netflix oder Spotify, daher für teilweise individuelles B2B Geschäft nicht optimal. Großer Funktionsumfang der aber auch seinen Preis hat. Mit dem Support sind wir nicht immer zufrieden.

Vorteile:

Die Automatisierung und Integration in Zahlungsabwickler wie Stripe funktioniert gut. Top Auswertemöglichkeit für die gängigen SaaS KPIs.

Nachteile:

Für unser B2B Geschäft ist die Individualisierung der Abos nicht ausreichend. Außerdem sind die Prognosefunktionen für Umsatz etc.nicht gut.

Mark
Mark
CEO in Niederlande
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Everything is in there

5,0 vor 3 Jahren

Kommentare: Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's.

Vorteile:

I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.

Nachteile:

It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.

In Betracht gezogene Alternativen: Maxio

Warum Chargebee gewählt wurde: Recurly was more expensive and could not give us a good deal to their enterprise plan as an existing customer.

Zuvor genutzte Software: Recurly

Gründe für den Wechsel zu Chargebee: Chargebee was more simple which suited are business. Chargify was good too. Conceptually they can address complexer issues but it also makes it harder to implement. They could also not support future billing.

Antwort von Chargebee

vor 3 Jahren

Thanks so much for your positive feedback Mark. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My ChargeBee experience. Not great, not really bad either.

4,0 letztes Jahr

Kommentare: All in all, it wasn't a terrible experience, but the issues that we experienced (with some not completely on ChargeBee, but shared with Microsoft) didn't allow my experience to be great either. But what I can say is that once they iron out those integration issues with Partner Center, I don't foresee having any negative experiences going forward.

Vorteile:

The best way I can summarize what I liked about ChargeBee comes down to with the amount of available features, still having a minimalistic aesthetic to it. Not a lot of unnecessary clutter that isn't useful, just all the stuff you need, and none of the stuff you don't.

Nachteile:

Everything related to invoicing. Now, I will note that our issues could have just been tied to issues related to limitations with Microsoft Partner Center subscription portal integration and ChargeBee. That being said, we had constant issues with the way invoices detailed how our customers were being charged and what was being credited, leading to long conversations with my customers explaining what they were reading.

Shaun
Head of Product in Deutschland
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A deeply regrettable & expensive experience

1,0 letztes Jahr

Kommentare: Our experience with Chargebee has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows.
During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance.
Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers.
Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes.
Fast forward to today, and we are still grappling with an open ticket from [sensitive content hidden]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers.
To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior.
The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly.
Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case.
If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling.

Vorteile:

It is quite intuitive and easy to use.

Nachteile:

The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.

Tess
Customer Care Representative in Kanada
Gesundheit, Wellness & Fitness, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Chargebee Review

5,0 vor 2 Monaten

Kommentare: Very good, smooth integration, no hiccups when completing online payments

Vorteile:

I have used chargebee as a consumer, it has been very smooth and helpful when processing online payments and transactions

Nachteile:

I haven't run into any issues with Chargebee

John
Software Developer in USA
Forschung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Chargebee: A Billing Solution that Has Effective Features

5,0 vor 10 Monaten

Vorteile:

I like the effective features of Chargebee. Chargebee has been reliable when it comes to billing.

Nachteile:

Chargebee has effective features . No dislikes for Chargebee.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Code quality is terrible. UI is confusing. Full of bugs.

1,0 vor 3 Jahren

Kommentare: A total disaster. Spent over 2 months trying to get everything working, but I kept hitting bugs and problems.

Vorteile:

The backend code looks nice, but the frontend is a disaster.

Nachteile:

Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad.

In Betracht gezogene Alternativen: Recurly

Warum Chargebee gewählt wurde: I don't like Wordpress or PHP and wanted something more modern. Unfortunately Chargebee's code is old and crusty and worse than Woocommerce.

Zuvor genutzte Software: WooCommerce

Gründe für den Wechsel zu Chargebee: I should have done more research. Chargebee is a 'unicorn' with 300 million dollars. I don't know what they spent the money on, but obviously not the code. It's all marketing and hype.

Samuel
CEO in Frankreich
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Account renewal team is a complete disaster : hidden fees

3,0 letztes Jahr

Kommentare: Disaster on the invoicing and billing part in our case because of the overusage and renewal team

Vorteile:

Great integration with Salesforce Great for multi-entities Many useful features and overall ok product

Nachteile:

The renewal team will rip you off : they will charge overusage fees (Over 12K per month on a 3K /month contract) with 0 notification sent, 0 approach from the account manager. Once you try to renegociate, they don't want to use the overusage fees (36K in our case) to pay off the new contract. Never had such an experience with any saas and we consume hundreds of them

Marco
IT Expert in USA
Verbraucherdienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Chargebee: An Easy to Use Payment Processing Solution

5,0 vor 10 Monaten

Vorteile:

Chargebee is an easy to implement payment processing solution. I enjoy the reliability of Chargebee.

Nachteile:

No dislikes for Chargebee. Chargebee has been the best.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

great product with an even greater support team

3,0 vor 11 Monaten

Vorteile:

Chargebee has been instrumental in helping our software company's monetization team streamline development resources by automating payment collection, invoicing, email notifications, and subscription management. Additionally, Chargebee's customizable platform and support for 30+ payment gateway integrations have empowered us to experiment and iterate faster, adapting our monetization strategies to meet customer needs. The real-time SaaS metrics and analytics insights provided by Chargebee have been invaluable in understanding our subscription business's unit economics and making data-driven decisions for business growth. Furthermore, Chargebee's seamless integration with popular tools like Shopify, Squarespace, MailChimp, and Google Analytics has significantly enhanced our operational efficiency.

Nachteile:

While Chargebee offers a comprehensive set of features, there is a slight learning curve involved in fully harnessing its capabilities. As a Product Manager, I had to invest some time in understanding the platform and its various functionalities. However, once familiarized, the benefits far outweigh the initial learning investment

Liam
Software Engineer in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Accounting and financial management software that simplifies everything and saves us time

5,0 vor 2 Jahren

Kommentare: It is fantastic software for automating accounting processes, reducing manual work, and eradicating possible paperwork. All accounting information is stored in the software, and it is easy for the accounting team to access this information, generate reports, perform in-depth analysis, adjust payments, and manage accounts payable and accounts receivable, among others. It is the best accounting software we have found; our experience has been excellent.

Vorteile:

I love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.

Nachteile:

There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.

Joanna
Hotel posta in Italien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Chargebee

4,0 letztes Jahr

Vorteile:

Chargebee provides excellent customer services

Nachteile:

Can be expensive for small businesses.

Sam
Founder in USA
Tiefbau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Imperfect, but still pretty good

4,0 vor 2 Jahren

Kommentare: Mostly positive. Myself (non-technical) and my technical team have been able to integrate with our product and website with few issues aside from the previously mentioned requests. Also, my email with Chargebee is sam@beyondcad.com (old email) even though I have sam@beyondware.com listed here.

Vorteile:

I'm able to handle my payment processing, recurring subscriptions, license validation, reports and more all from the same product.

Nachteile:

Usually support is helpful but there have been a few times when the feature just isn't available and there was no timetable given as to when it could be added (or how I could make sure the development team received my request). Two examples- you can't hide the subscription amount when someone is signing up for a free trial and if you have a free trial assigned to a plan the user can't skip the free trial if they want to be charged immediately (you can help them with this on the backend, which adds friction).

Ram
Ram
Senior Account Executive in Indien
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product and even better Customer Support

5,0 vor 2 Jahren

Kommentare: We are efficient in new client onboarding and subscription processes because of Chargebee. We were manually raising invoices before but with Chargebee the process is simplified and very effective.

Vorteile:

We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.

Nachteile:

There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy Subscription Management

5,0 vor 4 Jahren

Kommentare: It has been useful to set up our automated subscription plans. Creating different plans, promos, and payment methods were quite easy.

Vorteile:

Chargebee makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.

Nachteile:

Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!

Yuval
Head of Business Development in Israel
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good of the shelf product, with a lot of problems when you scale

3,0 vor 5 Jahren

Kommentare: We are still using it, but more because the time and cost to change is very high than for other reasons - and I am not sure that forever is going to be the case. I wouldn't recommend using this product if you need anything beyond the basic subscription management capabilities. Support wasn't good either. In 6 months we had 3 account managers change and I am not even sure how to reach our account manager now. When coupled with the pricing they charge, I wouldn't recommend utilizing this product beyond its basic subscription management.

Vorteile:

I love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.

Nachteile:

The issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.

Iván
COO in Spanien
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good only if you use the default set-up

2,0 vor 4 Jahren

Kommentare: In the beginning was very nice, but the more I use the product, the less I like it. We are considering moving to a different provider even if this will require to re-implement all our payment process.

Vorteile:

At the beginning, when we started using this software, the setup was quite easy and just following their online documentation we could set up everything in our project.

Nachteile:

Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that. On the other hand, 3DS implementation is very poorly documented if you don't use their in-house components. The support team is one of the worst I've encountered, they give you contradictory explanations, they don't even properly read the information you provide and it's very difficult to get the level 2 support.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It's a useful application if you have the significant large volume of customers for Invoicing

4,0 vor 7 Jahren

Kommentare: Saving lots of time in Invoicing to the customer.

Vorteile:

The application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.

Nachteile:

Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.

Antwort von Chargebee

vor 6 Jahren

Hi there, Thank you for your review :) We¿re glad that you find our product useful. Regarding invoicing due to system errors, I would like to understand more on this. Could you please send me your email address so we get in touch with you on this?

Dave
Marketing Operations Manager in Australien
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very competent billing and subscription management product

4,0 vor 3 Jahren

Kommentare: The ability to measure and track ARR for a Saas product is critical to our success. The fact that it integrates with Salesforce means that we can be confident we have an accurate view of our customer's accounts.

Vorteile:

Chargebee has plenty of features that will ensures the platform can accommodate our product as it grows.

Nachteile:

Lot's of features adds complexity therefore the learning curve is steep. Once you have it set up though, it's a very powerful platform. Trial subscription functionality could be expanded a bit. It would be could to be able to customise a user's trial journey a bit more.

Mark
Mark
Head of Marketing in Australien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Useful for user tracking

4,0 vor 3 Jahren

Kommentare: Satisfying and reliable until you try to get it to do more.

Vorteile:

This gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools.

Nachteile:

Some of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Elektrische/elektronische Fertigung, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Chargebee

3,0 vor 2 Jahren

Vorteile:

The tax calculation for me was the feature that saves me a lot of time and money .But you can customise everything fast and easy

Nachteile:

In the beginning the setup take a lot of time about 3 months and it was a quite complex

Simon
Simon
Web Developer in Australien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Disappointing & Frustrating

2,0 vor 3 Jahren

Kommentare: For the level of quality of their support and service their paid plans are overpriced.

Vorteile:

Has a full range of features and settings for subscription management.

Nachteile:

Buggy and poorly implemented features that will leave you frustrated. For example you can sync orders with ShipStation which has a setting to use order billing address when shipping address is not available which sounds good however their solution for this is to silently send the billing address to ShipStation if a shipping address is set but it has a validation error. So you can mysteriously end up with orders in ShipStation with the wrong shipping address. Desperate sales staff who over promise. Slow & inexperienced support staff, that have plenty of canned responses to buy themselves more time.

Stéphane
Stéphane
Sales Manager in Kanada
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

An essential tool to avoid a mess in your monthly and yearly subscriptions over time.

5,0 vor 4 Jahren

Vorteile:

Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.

Nachteile:

The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.

Patrick
Patrick
Cofounder and CEO
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Excellent product!

5,0 vor 8 Jahren

Kommentare: Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out. It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.

Vorteile:

Extremely easy to get set up and start taking payments.

Nachteile:

A Xero integration would be useful, which they have built and are currently testing.

Jake
CMO in USA
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Powerful product, 1 stop shop for subscription management

4,0 vor 7 Jahren

Vorteile:

We rely on Chargebee for the recurring element of our business. It is incredibly flexible in the types of subscriptions you can create, and how you want to manage them. Every single element of every customer's subscription is customizable.

Antwort von Chargebee

vor 6 Jahren

Hey Jake, Thank you so much for taking your time out to review us. We¿re constantly working hard towards improving our customer experience and reviews like these We work hard to meet customers¿ expectations and we are happy to know that we hit the mark for you :)