Elite EXTRA Erfahrungen

Elite EXTRA Deployment

Kommentare: We are pleased we made the decision to go with Elite EXTRA. It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with.

Vorteile:

The Elite EXTRA product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service.

Nachteile:

We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement.

Elite routing

Kommentare: Overall it does what i need it to, I was hoping it would have improved what we do but have not seen that type of return on it thus far.

Vorteile:

Ease of use, it is very simple to teach to others.

Nachteile:

Priority system as it doesnt fit my location making it impossible to auto route. I was told it was something that could be improved and would be but I have yet to see anything since. (1 year ago). It could use a few nice features, a priority system that can default all new stops to set up a first and last priority and auto route. or a Geo fence area to set up as prioritys.

Elite review

Vorteile:

exception reports. and several other reports, but there is no consistency.

Nachteile:

reports are not consistent, dealer summery is different from driver performance, can't rely on the reports.

Elite Extra Review

Kommentare: Overall, I would recommend this product to dispatching companies in order to have a pretty easy interface to perform their day-to-day operations.

Vorteile:

The ease of use to manage our day to day dispatching of product to our customers and being able to track these drivers and quote accurate delivery times to our customers.

Nachteile:

Reporting should be automated for review. Maybe store teams could subscribe to specific reports daily or weekly. The other option would be to send out exception reports for each location so they can address issues that are not so evident, live at the location.

Reshaped how we delivered our product.

Kommentare: It's been fantastic. It's changed our deliveries and our returns. Nearly all drivers has voiced that this product is better than what we were using.

Vorteile:

It's detail. There are so many options for tracking, proof, setup, requirements for deliveries and returns. It makes it near fool proof to deliver or return or products. My accuracy and timeliness has jumped since moving over to Elite.

Nachteile:

It's not as "pretty" or stream-lined as previous products. Can be a little messy and unclear on what does what.

Elite Extra

Vorteile:

See drivers routes and delays. Also, able to take photos of deliveries when nobody around.

Nachteile:

Not 100% connected to our 3rd Party ERP Software.

Big Upgrade From Our Previous Software

Kommentare: Overall the pros definitely outweigh the cons. This saves us a ton of time everyday when it comes to routing and manifesting. Seeing all of the unassigned orders real time in the dispatch window has helped with orders that got missed in the past and didn't go to billing. The biggest improvement I could suggest is a more mobile friendly/small laptop screen view for the dispatching.

Vorteile:

There are lots of pros with Elite EXTRA - The ease of optimizing the routes, seeing orders get added to my queue in real time from Eclipse, geolocating the deliveries instead of just a street address is great for larger facilities.

Nachteile:

All the buttons and text in the dispatch screen and especially on the printed manifests are very small, adding a new delivery address to an existing customer can be confusing and cumbersome at first.

Love Elite Extra!

Kommentare: Ever since we brought on Elite Extra we have been able to streamline our route and delivery process. Couldn't have asked for it to work out as good as it has.

Vorteile:

Ease of use. I keep the app up all day on my computer.

Nachteile:

No mobile app for users other than drivers

elite review

Kommentare: its been great but would like for elite to offer classes on learning how to use elite to its full potential

Vorteile:

I like that its very simple. I wish it offered more features.

Nachteile:

sometimes the editing routes take forever, my location has alot of orders so I dont know why sometimes it lags

Best dispatching software we have used so far

Kommentare: We have had a good experience with elite extra and the integration it provides.

Vorteile:

Love the tracking, routing, and features

Nachteile:

We do not have any cons. If i had to choose the reporting takes some getting used to so we can find what we need

Elite has Helped scale our business

Kommentare: Overall a great tool that has helped scale our business and grow a lot!

Vorteile:

It has allowed our clients to have a new forum in which they can view and track their customers orders. It has allowed us to modernize our systems and market ourselves better.

Nachteile:

The driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them

Gemini Mountain Medical

Kommentare: Elite is great for what we need it for. It allows us to be effective and have real time updates for our sales force and surgeons. We utilize this daily and it offers easier logistic management and route management. I would highly recommend this software to any medical company.

Vorteile:

This software is very integrated with a lot of capabilities. I love all of the customization options as well the real time updates and tracking. The order grid is very easy to use and track all drop offs and the notes associated as well as the excel sheet that is provided within that.

Nachteile:

I would like the routing to be a bit easier to navigate. I feel like there is a lot of wasted time routing because we do not always deliver to the same places and we do a lot of hot shots so we individually have to enter each route and we are not able to utilize the recurring routes. It would be nice to have a previous route option or something like that. Also it would be great if the drivers app did not have to be on and open for them to be dispatched.

Parts Delivery

Vorteile:

We love the live tracking and proof of delivery options. Being able to take photos that are automatically saved under the invoice number allows for a secondary check system to ensure the correct parts and quantities got delivered if a discrepancy arises, allowing us to better take care of our customers and dealership.

Nachteile:

There are lots of options with reporting that we love. But they are set reports with only a few filter options. When reporting our profit, with driver mileage with customer info etc. I have to pull a few reports and combine them in excel. Would like to see more filter or include options.

Best delivery management system for auto parts.

Kommentare: I love the system and all the upgrades that have come through the years.

Vorteile:

The fact that it integrated to our management system, the ease of use and real time visual of tour fleet.

Nachteile:

Hope in the near future the product development will provide a request that I have put in for a while, the ability of having to see a different color vehicle icon on the tracking map after a driver is not moving for a given time would help tremendously for our hot shot delivery operation.

Love some of the Features

Kommentare: My experience for the most part has been positive. There have been times where our systems updated and orders haven't auto loaded however so far every time that's happened its been fixed within a couple of hours.

Vorteile:

That you were able to add picture taking. That I can call and request something be added and it usually happens within a day or two.

Nachteile:

It's auto routing. It would be nice for the system to remember the history of the way we route and start optimizing based on that.

Elite Extra for heavy duty truck dealership network

Kommentare: They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/delivery management programs we’ve used, Elite Extra seems to be the one most designed with my industry in mind.

Vorteile:

Their customer support team is top notch. I’ve never waited more than a few minutes to speak to a real human, and have never gotten off the phone without our issue being resolved.

Nachteile:

Data analytics. There are either predefined KPMs in the Scorecard, or manually pulling reports. Some customizable widgets/BI integration would help.

Highly Dependent on Elite in the Automotive world.

Vorteile:

Elite extra has been a game changer on how we operate on our deliveries in the automotive world. The importance of being able to see all of the details of my drivers performance as well as providing ETA times to our customers on when they will see their parts is absolutely key to our success.

Nachteile:

There is not much cons in using elite extra... very easy to navigate through.

PDX review of Elite Extra application

Kommentare: Overall experience is very good. From the ease of use, simplified driver app for drivers and responsiveness of support team.

Vorteile:

The support team is extremely responsive to inquiries and the uptime percentage is very good.

Nachteile:

The desktop app will open tab after tab when we are working through an issue and switching between screens. I can end up with 8-10 open tabs when complete.

Elite EXTRA has been invaluable to the continued success of our business

Kommentare: Elite has solved business problems well beyond what we thought it could. Every level of staff can use it, and it has become a great selling point for us with our customers.

Vorteile:

Full integration was key to the success of us using Elite EXTRA. It has become second nature for our locations and is used all the time. Ease of use is the biggest pro for this software. Drivers of all ages and abilities can use their app quickly and effectively.

Nachteile:

I have no cons to put here as it really has evolved to what we need it to be, over the last 10+ years of using their software.

TCI - Foristell

Vorteile:

The program allows us to visually organize and route our drivers efficiently. We can see where they are at all times and can easily add additional pickups or reroute them depending on where they are.

Nachteile:

Driver ETAs and total route time can often differ up to an hour difference over the total route.

Awesome, easy, efficient

Vorteile:

I love the simplicity and reliability that creates efficiency for our team.

Nachteile:

There's really nothing I don't like, but one adjustment that would be helpful is if you can change the start time of the driver after it's already been dispatched instead of having to unassign, change time, then reassign.

Love Elite

Kommentare: simple and convenient working software to manage drivers in an amazon like fashion easily trackable

Vorteile:

I use the return dashboard, dispatching and track drivers daily everything works smooth and simple. I would definitely recommend Elite to other businesses.

Nachteile:

Once in a while there is an invoice that doesnt transfer from cdk to elite and it gets confusing or if a invoice is credited - elite doesnt remove that invoice you have to do it manually.

ELITE EXTRA IS ELITE COMPARED TO THE COMPETITION

Vorteile:

What I like most about Elite Extra is the real time tracking and GPS. I love knowing where our drivers are and are heading and Elite extra provides that visibility

Nachteile:

Setting up drivers and routes are a little cumbersome but once you have them set up its great

GREAT PRODUCT FOR OUR BUSINESS

Kommentare: A VALUE ADD FOR OUR COMPANY, WITHOUT QUESTION!

Vorteile:

EASE OF USE AND VALUE FOR OUR DOLLAR! THIS HAS BEEN A WONDERFUL ADDITION TO OUR COMPANY AND HAS BENEFITTED US WITH REGARDS TO OUR PRODUCTIVITY.

Nachteile:

I HAVEN'T FOUND ANYTHING ABOUT ELITE THAT I DO NOT LIKE YET.

Worth every Penny

Vorteile:

Real time driver tracking and planning allowing for more deliveries on a daily basis and less headache to manage them.

Nachteile:

It's hard to identify anything that has happened using Elite Extra that wasn't handled in a timely manner.