Simple, yet valuable

Mit Google übersetzen Bewertet am 29.5.2019
Ian N.
Program Manager
Erneuerbare Energien & Umwelt, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've used Firmex DVR on many projects and it's much easier to use than other solutions. Data rooms requiring training will reduce the utilization by the project team.

Vorteile: Firmex VDR is easy to use. It offers the ability to toggle quickly between projects, has an intuitive folder structure, and allows for easy uploading and viewing of documents.

Nachteile: Having an embedded version control option would be valuable, with an easy way to distinguish between drafts and final versions of documents.

Antwort des Softwareanbieters

von Firmex an 10.6.2019

Hi Ian,

Thanks for the review! With regard to Firmex having an embedded version control option, you'll be glad to know that we have one. Here's a quick summary of our versioning and document status options:

Firmex's versioning feature is built-in to our system. You can choose to upload a new document, or a new version of a document. You and your team can always access the version history, while only giving guests users access to the latest version of the document (the "document of truth"). Firmex can also detect new versions of a document based on the content of the document.

Firmex also supports content status on documents and folders. Many of our customers use this content status to designate whether a document is in draft, awaiting review, or final. This usually coincides with our document comment and tag systems.

Your Customer Success Manager will follow up with you to demonstrate these features at your convenience.

Kyle Bardsley
Senior Director, Customer Operations & Growth

Firmex Data Room

Mit Google übersetzen Bewertet am 30.5.2019
Emma S.
Legal Secretary
Anwaltskanzlei, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I really enjoy using Firmex, easy to use and a great way of client seeing documents.

Vorteile: Easy to use, i like that you can drag and upload documents makes it really quick

Nachteile: The documents don't go in alphabetical order

Antwort des Softwareanbieters

von Firmex an 10.6.2019

Hi Emma,

Thanks for the review! Regarding your comment that documents don't go in alphabetical order, documents in your data room can be sorted by a number of columns, including document name, upload date, uploader, size, status, version number, etc.

As the administrator, you may choose which columns are displayed. Guest users also have the option to sort columns whichever way they choose.

If you'd like to view the entire contents of your data room in alphabetical order, the Quick View > All filter can also be sorted by document name, folder name, size, status, etc., giving you an alphabetized view of your entire project.

Your Customer Success Manager will follow up with you to demonstrate these features to you at your convenience.

Kyle Bardsley
Senior Director, Customer Operations & Growth

Firmex Virtual Data Room

Mit Google übersetzen Bewertet am 10.1.2019
Sr. Client Servicing Personnel
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: For the Real Estate and Investment banking, the sharing of confidential documents within the company and taking on projects being in a group has been made easier. The legal documents and the finances which cannot be exposed can be accessed and updated from anywhere with Login access, for example on my iPhone. Tracking old files is much easier, as we go through sharing hundereds of files everyday with corrections pointed and re-corrected.

Vorteile: The custom sharing platform which is secured and the visibility control for employees. The best part of software is the document validity & password we can set and the people we can choose from list that can access or view the documents. Also the same document cannot be shared by E-mail or any other non Data-room platform and if done. We can control the share and track of the confidential documents.

Nachteile: The drawback of this software is that we cannot assign different permission or access levels to people in same group. Also, the time stamp cannot be changes to local time, it's always EST available.

Antwort des Softwareanbieters

von Firmex an 11.1.2019

Hello!

Thank you for using Firmex. We pride ourselves on our customer service and you having the best experience.

In the future, we would be happy to show you how to set user-based permissions in the data room. It's a function we have to set from our end, as group-based permission is the preference of a majority of our users, it's our default.

In terms of time zones, increased functionality is on our road map. As it stands now all of our reports can be run at any time zone, be it est, your time zone, or anyone you choose.

Happy to jump on a quick call at your convenience.

Thanks you,

Jason @ Client Success

Firmex meets expectations!

Mit Google übersetzen Bewertet am 29.5.2019
Analyst
Bankwesen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Firmex is easy to use on both an admin and user perspective. The support from Firmex makes it easy to troubleshoot issues. Firmex is by the far the best VDR platform I've used (cost combined with functionality).

Nachteile: The process of allowing users to view certain documents within the VDR could be improved. For example, not having to setup permissions by group, but by user. Further, understanding when users are downloading information by receiving email notifications.

Antwort des Softwareanbieters

von Firmex an 10.6.2019

Hi,

Thanks for the review! We hear you loud and clear. The majority of our clients prefer group-based permissions and the advantages that come with it, but we understand that certain projects require user-based permissions.

Our Client Services team would be happy to customize your project to allow for user-based permissions. This will allow you to hide documents inside a folder by user, as well as setting up users instead of groups.

I'd be happy to hop on a quick call at your convenience.

Thanks again for choosing Firmex,

Kyle Bardsley
Senior Director, Customer Operations & Growth

To be or not to be organized!

Mit Google übersetzen Bewertet am 29.5.2019
VP, Business and Corporate Development
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent. Easily adapted to our current work environment.

Vorteile: Ease of use. Simple integration with our current work flow management. Rapid customer response.

Nachteile: Sometimes difficult to find answers to questions regarding the tool.

Antwort des Softwareanbieters

von Firmex an 11.6.2019

Hi,

Thank you for your review. We're so pleased our platform integrates with your current work flow smoothly and you've had the chance to speak with our fantastic Support Team!

If you have any questions about Firmex features or functionality, we have our Firmex Knowledge Base available online. It has tons of helpful articles, FAQs and how-to videos.

https://support.firmex.com/hc/en-us

I use the tool myself quite frequently - but I do find that occasionally my search terms don't return the results that I KNOW are in there somewhere. In those instances (and any other time you have a question), please feel free to utilize our award-winning Support Team. They're available 24/7/365 by phone at 1(888)688-4042 ext. 11 or by email at support@firmex.com.

Thank you again for choosing Firmex,

Kyle Bardsley
Senior Director, Customer Operations & Growth

Firmex works for legal practice

Mit Google übersetzen Bewertet am 6.5.2019
Stacy C.
Paralegal
Rechtsberatung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall I've found Firmex support to be outstanding. You get answers quickly and they are helpful when dealing with our clients.

Vorteile: I like that our clients don't need any special training or hand holding to use the software. Once they login it is very simple to upload/download documents and understand without special training. I also really like the different levels of security, as we often have multiple clients with different levels of access all in the same document room.

Nachteile: I can't think of anything at the moment that I'm dissatisfied with.

Excellent Choice for a VDR

Mit Google übersetzen Bewertet am 14.7.2016
Matt I.
Associate
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our firm has used Firmex VDRs for dozens of investment banking transactions and are very pleased with the product they put out as well as the support and service we receive.

Vorteile: The functionality is perfect for running a VDR to share documents and files with many parties while controlling the document flow and accessibility of any party on any document. The product is very competitively priced compared to a lot of the service providers out there. Customer service is very prompt and happy to walk you through any issue, small or large. Firmex is also continually improving its services.

Nachteile: Security functionality is limited once the files have been downloaded by another party (if you allow them to download). Once a party bulk downloads you lose the ability to track their access and usage of documents and delete the document if you would like to remove their access from the information completely.

User-friendly and intuitive product

Mit Google übersetzen Bewertet am 29.5.2019
Emily N.
Document Specialist
Rechtsberatung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have used Firmex at our firm for over 5 years. Every day I am asked to create data rooms because everyone knows it's the easiest and most efficient way to share documents confidentially.

Vorteile: Very easy to use, simple, quick, amazing customer service and functional for the various needs of our firm.

Nachteile: There isn't much I don't like about the software. Perhaps adding some more robust features would be useful but I know the team always has exciting things on their product roadmap so I usually see these enhancements on a regular basis!

Feedback - Frimex VDR

Mit Google übersetzen Bewertet am 5.10.2018
Anjuman G.
Transaction Manager
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, experience has been good and can really recommend.

Vorteile: Firmex is much easier to use compared to other VDR providers. It is very intuitive to use. Customer service is really good as well. The executives have a good understanding of the system and are quick to solve probelms and answer questions.

Nachteile: The space provided for answering diligence questions is too small. When responding to a question it will help if the window expands with the answer, so that the user can view the whole answer rather than scrolling within the small window.

Firmex Virtual Data Rooms review

Mit Google übersetzen Bewertet am 29.3.2019
Douglas H.
Director
Investmentbanking, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As a longtime user, I have only had positive experiences with Firmex.

Vorteile: Ease of use and functionality is the most positive attribute.

Nachteile: Few cons, but select users have had trouble receiving Firmex automated emails due to spam filters.

Firmex

Mit Google übersetzen Bewertet am 29.5.2019
Investment Banking Analyst
Investmentbanking, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ease of use is very good. Speed and customization are good as well.

Nachteile: Files are not tethered after bulk downloads which limits reporting on how guys are using files

Antwort des Softwareanbieters

von Firmex an 10.6.2019

Hi,

We appreciate your review. With respect to your comment that, "Files are not tethered after bulk downloads which limits reporting on how guys are using files," Firmex's document protection options do indeed enable administrators to monitor and control documents after they've been bulk downloaded by a user.

Depending on which document protection options are set (e.g., Lock To Computer or Expire Access), you should be able to see if and when a document was opened or printed on a user's computer.

I'd be happy to hop on a call to demonstrate these features at your convenience.

Thanks again for choosing Firmex,

Kyle Bardsley
Senior Director, Customer Operations & Growth

Fantastic VDR's

Mit Google übersetzen Bewertet am 21.5.2019
Managing Director
Investmentbanking, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Very easy to use - incredibly easy to set up and edit data rooms, add documents to them, and give access to viewers

Nachteile: Honestly, nothing - I don't think there's much they could improve on!!

Overall Good, But No Bells & Whistles

Mit Google übersetzen Bewertet am 29.5.2019
Vice President
Investmentbanking, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall good, but limited customer support.

Vorteile: Easy to use. Cost effective. User-friendly. Intuitive.

Nachteile: Highly limited functionality and user analytics.

Antwort des Softwareanbieters

von Firmex an 11.6.2019

Hi there,

Thank you for your feedback. We're very pleased you're happy with our platform. We're constantly working on improving our product, releasing new updates each month to bring new functionality to our amazing customers.

We very much appreciate the importance of having clear, easily accessible analytics when it comes to your various dataroom needs. For this reason, one our main focuses for the 2019 Product Road-map is improving reporting functionality.

If you're interested about hearing more about the upcoming releases, or have questions about product functionality, I'd be happy to arrange a call to discuss at your convenience. Alternatively, our award-winning Support Team is available 24/7/365.They can be reached at 1.888.688.4042 x11 or support@firmex.com.

Thanks again for choosing Firmex,

Kyle Bardsley
Senior Director, Customer Operations & Growth

Firmex review

Mit Google übersetzen Bewertet am 29.5.2019
Umair A.
Project Manager
Versorgungsunternehmen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: GUI is pretty simple, easy to upload, download files, create folders and navigate.

Nachteile: don't know if firmex offers any workflow features

Virtual Data Room

Mit Google übersetzen Bewertet am 17.6.2016
Jamie B.
Attorney
Rechtsberatung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Firmex is User friendly, but the search function could be improved. Sometimes the download speeds are slower on Firmex than other datasites. I typically batch download so I don't have to work on Firmex.

Vorteile: The software is intuitive.

Nachteile: The search function does not allow for more advanced searches or searched within documents.

Firmex Virtual Data Rooms review

Mit Google übersetzen Bewertet am 4.10.2018
Nathan S.
Director
Investmentbanking, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ease of use, ability to control the permissions on documents, reports showing time of use and activity levels, etc.

Nachteile: Sometimes difficulty with users not receiving their invitation emails, the inability to assign different permission levels to different members within a group.

Firmex is a Data Room Gem

Mit Google übersetzen Bewertet am 27.7.2016
J. M.
Consultant
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Firmex's customer service is truly exceptional. It's always a pleasant surprise whenever an agent replies to our questions and comments so quickly and efficiently. The system itself is amazing, and a joy to use.

Vorteile: Ease of use, reliability of system, implementation of innovative new features with each update, and of course the excellent customer service.

Nachteile: Not applicable.

Strong customer service orientation

Mit Google übersetzen Bewertet am 29.5.2019
Harry C.
Managing Director
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Use on multiple projects, seamless toggling and customer service ALWAYS responsive and has solutions to issues

Vorteile: Reasonably easy to navigate, intuitive platform

Nachteile: Drag and drop features not always as responsive as desired

International Collaborations Simplified

Mit Google übersetzen Bewertet am 17.5.2016
Benoit H.
VP Business Development and Licensing
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We're using Firmex to exchange documents with law firms (e.g. when we did our public listing), as a repository for regulatory documents (drug submissions) and mainly, exchange documents with our multiple international partners (Spain, Germany, Finland, US).
Our setup is simple: One project, one VDR.
Simple access control and simple document management makes this solution optimal for us.
We had to adapt to the new 'group' feature and got the hang of it. Not the most intuitive presentation of the features.
Setting rights access is rather simple and intuitive. So is adding more users. Bulk edit features are also useful.
The recent addition of the Firmex Document Exchange for Desktop was also a good idea.
One final note - the customer service team has been extremely efficient in the initial training and support. Problems are resolved extremely fast and this is critical for us.

Firmex

Mit Google übersetzen Bewertet am 3.10.2018
Jean-pierre S.
Associate
Risikokapital & privates Eigenkapital, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ease of use, quality of customer services

Nachteile: Need more clarity around bulkdownload characteristics

Firmex Virtual Data Rooms review

Mit Google übersetzen Bewertet am 4.10.2018
Eamon M.
Corporate Finance Manager
Buchhaltung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Very easy to use, fantastic customer service - rep. has been brilliant & always available if we have any issues at all. Also, very easy to create indexes etc. and very straightforward to upload documents. Overall we are extremely pleased with our experience.

Nachteile: Timestamps on documents cannot be changed to local times, only EST is available. As we are based in Ireland, it would be a good addition if we can timestamp documents in GMT/BST.

Firmex

Mit Google übersetzen Bewertet am 29.5.2019
Adell M.
Training Coordinator
Rechtsberatung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The ease of use and customer service rapid support

Nachteile: I don't have any cons about Firmex. .

Great enterprise shared storage

Mit Google übersetzen Bewertet am 8.1.2019
Cory C.
Chief Operating Officer
Baumaterial, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Very easy to use for all member of the team, even those who don't understand

Nachteile: Lacks some functionality for the everyday user, which could be a good thing, depending on who's using the service.

Antwort des Softwareanbieters

von Firmex an 11.1.2019

Hi Cory,

Glad you enjoyed using Firmex!

We are always looking to improve our service and would love some clarity around your comments. Could you be more specific about what, if any, features you found lacking?

Regards,
Edward Stephen

Pretty user friendly and convenient.

Mit Google übersetzen Bewertet am 11.5.2016
Linda J.
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Pros: sharing, filing, posting, easy uploading/pulling into system
Cons: cannot view as others/assume someone's profile to view only

Antwort des Softwareanbieters

von Firmex an 12.5.2016

Thanks for the review! Just to clarify, Firmex allows Project Managers and Administrators to view project content as another member of the project. See - https://support.firmex.com/hc/en-us/articles/204467598

A member of our client success team will be reaching out to you shortly to discuss your specific project. In the mean time please don¿t hesitate to contact our support team anytime (http://www.firmex.com/support/contact-support/). They will be happy to answer any questions you may have.

Again, thanks for taking the time to review Firmex. We appreciate the feedback!

Fairly comprehensive and intuitive VDR Platform

Mit Google übersetzen Bewertet am 21.9.2016
Ryan B.
Investmentbanking, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've used Firmex on one deal. The functionality was great, but customer service does not make it easy to assist with the VDR setup if you are not the Admin, but rather trying to assist your client/the Admin.

Vorteile: Secure and simply.

Nachteile: Customer service, permission settings.

Antwort des Softwareanbieters

von Firmex an 27.9.2016

Thanks for taking the time to review Firmex. With regards to your comment, for security reasons we cannot change permissions that our clients set as the main administrators without their permission. It looks like this is what was happening in your case, but its hard to comment beyond that without knowing more specifics.

Please contact me at jason.soo@firmex.com. I would love to learn more about your specific case, and how we can improve in the future.