Sprinklr Platform Bewertungen
von Sprinklr4.3/5 47 Bewertungen
Bewertet am 11.3.2018
My experience with Sprinklr
Kommentare: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.
Vorteile: How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.
Nachteile: Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.
Bewertet am 13.6.2017
Awesome social automation platform. Insane amount of features, and plenty of customizable options.
Vorteile: Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.
Nachteile: The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.
Bewertet am 4.12.2019
Great tool for analytics & publishing!
Kommentare: Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part. It also allowed me to study incoming posts and analyze trends, which allowed me to keep track of recurring issues and work to solve them long-term. Overall, a great product, albeit expensive.
Vorteile: I love how organized the interface is. Keeping track of and filtering incoming social media posts is made simpler than ever, and scheduling posts to go out is just as easy. The software is becoming increasingly intuitive, which makes it even easier to study the data presented and respond as appropriate.
Nachteile: Customer service can sometimes be lacking unless you have a truly dedicated representative at your disposal. Additionally, there can be a little bit of a learning curve with some of the buttons and their respective icons as you navigate the interface for the first time.
Bewertet am 23.10.2019
Sprinkler helps push marketing
Kommentare: It has been used friendly and awesome. Saved me lots of time!
Vorteile: The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.
Nachteile: No qualms with this software. It is very user friendly. Reporting is great, too. We can search with filters.
Bewertet am 9.11.2017
Sprinklr is trying to be too many things at the same time.
Vorteile: It's very extensive as a publishing and monitoring platform, but one runs the risk of getting lost in the proverbial forest. Custom dashboards for monitoring, custom dashboards for reporting, it has a steep learning curve. But once you're in, it's one of the most in-depth monitoring platforms available.
Nachteile: Steep learning curve, tries to be too many things at the same time without ever really focusing on one element. Customer support is mediocre at best.
Bewertet am 24.5.2019
Soup-to-nuts social CMS tool
Kommentare: We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
Vorteile: Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.
Nachteile: Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.
Bewertet am 8.4.2019
Robust features - but hard to navigate on your own
Kommentare: Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time
Vorteile: Features are robust, you can schedule content as well as manage to advertise directly through Sprinklr itself without having to manage content within each platform. 1 stop shop for all your social and advertising needs.
Nachteile: Expensive requires a lot of implementation time, need to have a representative fly out to train your team.
Bewertet am 11.12.2019
Kommentare: I am on a project at work and have been using Sprinklr for this project. It has been a great tool to store documents and have discussions.
Vorteile: I like how you can have a team discussion and it also saves the discussions and documents to use later.
Nachteile: I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.
Bewertet am 9.8.2019
Good but expensive
Vorteile: Before I start to work here in my current job, I had an online flower store. At that time I've used Sprinkle for managing my social media channels and it helped me so much. The ability to showing audience profile valuable. With this feature you're being able to see your customers diversity. The other features are really helpful and easy to use as well but my favorite is audience profile.
Nachteile: After I've used Sprinklr a couple of month, the price started to get not affordable for me. This is also related with the economic crisis in my country but it's pretty expensive by comparison with other tools though.
Bewertet am 16.3.2019
Complex UI, reoccurring reporting glitches
Vorteile: Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.
Nachteile: Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.
Bewertet am 8.8.2018
Everything A Big Business Needs
Kommentare: If you can afford it, I'd reccomend getting every module from Sprinklr to help manage your social media. But you have to have a dedicated team to learn and manage it and use it every day, otherwise it's a waste of money.
Vorteile: You can do EVERYTHING from Sprinklr. It has features and modules that can easily make it your one-stop shop for marketing.
Nachteile: It's an ever-growing platform, so you'll occasionally run into bugs. That wouldn't be an issue if Support wasn't understaffed, causing some tickets to not get picked up right away, or be sent off to the engineering team for months.
Bewertet am 4.1.2019
Vorteile: i really like all of the features offered by sprinklr. So easy to schedule content and not have to worry about pushing it live yourself. Tagging features help determine best performing content and analytics aspect is very helpful. Platform is extra helpful if you have an Instagram business profile because it will pull in your IG story metrics. Otherwise, those will not be captured and you need to pull manually.
Nachteile: creating widgets in the analytics function can be tricky and not always the easiest to set up. Once you get the hang of it, you're golden and ready to dive into your performance.
Bewertet am 19.12.2018
Kommentare: I'd use Sprinklr again for other clients. I hope in the future their tech support becomes a bit more developed.
Vorteile: This software is easy to use and easy to customize. Our team was able to develop rules in the rule engine to make our community management processes as streamlined as possible. We also established in-depth labels for outbound content which aided in reporting.
Nachteile: The customer service / technical support team could be hard to work with at times. Sometimes they did not understand our issue and others they took a very long time to return a response.
Bewertet am 27.3.2019
Great platform, okay customer service
Kommentare: Great software. We use for many clients. If CS approved, it'd be great.
Vorteile: This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.
Nachteile: The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.
Bewertet am 15.8.2017
A social deck that works!
Vorteile: I love how it can be used to monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads.
Nachteile: Doesn't capture all social media platforms and I feel the reporting could be a little more robust and have more KPI trackers.
Bewertet am 20.6.2018
Customer Care use is easy to use
Kommentare: It's more practical on the customer care end. It allows for more features to make the most out of reporting and collecting the data.
Vorteile: They are always making improvements and providing webinars to help with newest features. When the new features are rolled out, they are always set up to be easy to use.
Nachteile: You would really need to pay the top dollar to get what will work best on both marketing and customer care ends.
Bewertet am 14.3.2018
a wonderful and powerful tool
Vorteile: the Social Listening work flow is great It makes it very easy to monitor and act on untagged mentions across platforms, Its post tagging, reporting, and social listening functions are incredibly powerful.
maybe it takes a lot of time to get your bearings within the tool.
but once you get used to using the software the benefits and the use you can give it is incredibly good!
Bewertet am 4.1.2019
Strong social publishing tool
Vorteile: The analytics capabilities are stronger than competing products in terms of exporting data and organizing dashboards. After a training session, it's not that hard to use.
Nachteile: Frequent issues with lag time on post tags being updated and analytics dashboards not working. Customer service/ support team is horrible. I usually end up figuring out the solution for them.
Bewertet am 17.11.2017
Powerful tool once you understand how to use it.
Kommentare: In-depth and actionable social listening. Ease of use with multiple community managers.
Vorteile: I love the Social Listening work flow. It makes it very easy to monitor and act on untagged mentions across platforms.
Nachteile: It's tricky to master the UX. Takes a lot of time to get your bearings within the tool. Training videos or technical support were lacking when compared to other tools in this category.
Bewertet am 16.12.2018
A must for any social media/account manager
Vorteile: I use Sprinklr to schedule social media posts for work and I love it. It's very easy to store and organize assets, track performance and monitor daily activity. I'd honestly be lost without Sprinklr - it makes things so much easier.
Nachteile: In terms of analytics, they're not always up to date. In a perfect world, they would be - but I understand that loading that information takes time. Usually within a week (sometimes less), the numbers are completely accurate.
Bewertet am 7.8.2019
Pretty Darn Good Social Media Software
Kommentare: They have the best analytics and reporting of all the social marketing vendors I've used. The software itself is easy to use and has tons of useful data.
Vorteile: It's easy to use and has really changed to help modern marketers harness the power of social media.
Nachteile: It's on the expensive side and if you're with a small company, it's a tough sell.
Bewertet am 28.1.2019
Kommentare: My employer has started using this platform in the last 6 months. I can say that it has changed the way we work in the social media department. We are more productive and able to help our customers who reach out on social media alot faster.
Vorteile: I love being able to access all of the social media platforms my company uses in one place.
Nachteile: I did not like the fact you had so many messages to respond to as once.
Bewertet am 18.6.2018
hard to navigate
Vorteile: I like that I am able to track all of my company's social media platforms through one simple interface. I also like that multiple coworkers can access the platform simultaneously to provide and allow for effective collaboration.
Nachteile: The learning curve is extremely steep and while customer service offers support, it can be very difficult to master.
Bewertet am 1.11.2017
Incredibly robust and customizable platform -- and a great support staff (which you'll need)
Vorteile: I've used Sprinklr on the enterprise level. This platform has more features and functionality than any other social platform I've ever used. Its post tagging, reporting, and social listening functions are incredibly powerful.
Nachteile: Because Sprinklr is SO robust and deep with its functionality, it's not incredibly easy to just jump in and use. Power users can absolutely get everything they need, but more casual users will need to lean heavily on the support staff for questions and implementing new functions. The sales rep/support rep I've worked with is incredibly attentive and thorough though, which solved any problems or questions I've had immediately.
Bewertet am 6.7.2019
Kommentare: I love that I'm able to work 99% of my accounts from one program that stays stable.
Vorteile: It's ease of use! The ability to use tabs to separate different pages I need to moderate.
Nachteile: Hotkeys would be nice to have when using for moderation.