Sprinklr Erfahrungen

a wonderful and powerful tool

Vorteile:

the Social Listening work flow is great It makes it very easy to monitor and act on untagged mentions across platforms, Its post tagging, reporting, and social listening functions are incredibly powerful.

Nachteile:

maybe it takes a lot of time to get your bearings within the tool. but once you get used to using the software the benefits and the use you can give it is incredibly good!

Awesome social automation platform. Insane amount of features, and plenty of customizable options.

Vorteile:

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.

Nachteile:

The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.

I don't like it

Kommentare: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Vorteile:

The only thing I like is that I can see all social media account from the company I work for in the same software.

Nachteile:

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

Great software

Kommentare: I'd use Sprinklr again for other clients. I hope in the future their tech support becomes a bit more developed.

Vorteile:

This software is easy to use and easy to customize. Our team was able to develop rules in the rule engine to make our community management processes as streamlined​ as possible. We also established in-depth​ labels for outbound content which aided in reporting.

Nachteile:

The customer service / technical support team could be hard to work with at times. Sometimes they did not understand our issue and others they took a very long time to return a response.

Customer Care use is easy to use

Kommentare: It's more practical on the customer care end. It allows for more features to make the most out of reporting and collecting the data.

Vorteile:

They are always making improvements and providing webinars to help with newest features. When the new features are rolled out, they are always set up to be easy to use.

Nachteile:

You would really need to pay the top dollar to get what will work best on both marketing and customer care ends.

Strong social publishing tool

Vorteile:

The analytics capabilities are stronger than competing products in terms of exporting data and organizing dashboards. After a training session, it's not that hard to use.

Nachteile:

Frequent issues with lag time on post tags being updated and analytics dashboards not working. Customer service/ support team is horrible. I usually end up figuring out the solution for them.

Powerful tool once you understand how to use it.

Kommentare: In-depth and actionable social listening. Ease of use with multiple community managers.

Vorteile:

I love the Social Listening work flow. It makes it very easy to monitor and act on untagged mentions across platforms.

Nachteile:

It's tricky to master the UX. Takes a lot of time to get your bearings within the tool. Training videos or technical support were lacking when compared to other tools in this category.

A must for any social media/account manager

Vorteile:

I use Sprinklr to schedule social media posts for work and I love it. It's very easy to store and organize assets, track performance and monitor daily activity. I'd honestly be lost without Sprinklr - it makes things so much easier.

Nachteile:

In terms of analytics, they're not always up to date. In a perfect world, they would be - but I understand that loading that information takes time. Usually within a week (sometimes less), the numbers are completely accurate.

Reliable tool to have control all over the social media

Kommentare: We a company that runs a bunch of social media pages, to have this power of controlling all-in-one page it's an extremely powerful tool.
Sprinklr just makes your workflow easier with their service, never thought I will find something like this software. A huge thanks for making everything simple and clean.

Vorteile:

No more struggling on running different social media pages TWITTER + FACEBOOK + INSTAGRAM it combines all of them in one Content scheduling for the full month it's a big plus for the companies that run multiple platform and pages. The tracking dashboard made easy. Sharing contents across different platforms + Social listening Boards creator for storing photos, videos, and so on.

Nachteile:

A small lag problem. Would be better if the lag gets fixed a little but it still works perfectly for me

The essential tool to successfully manage my company's social networks

Kommentare: I can schedule and post my content efficiently, monitor interactions with my followers, and respond to their comments and messages in real time.

Vorteile:

What I liked the most is its ability to provide an exhaustive analysis of my social networks and the digital channels of my company.

Nachteile:

I think it would be very beneficial to have better guidance and training to be able to take full advantage of all the features.

Great tool for analytics & publishing!

Kommentare: Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part. It also allowed me to study incoming posts and analyze trends, which allowed me to keep track of recurring issues and work to solve them long-term. Overall, a great product, albeit expensive.

Vorteile:

I love how organized the interface is. Keeping track of and filtering incoming social media posts is made simpler than ever, and scheduling posts to go out is just as easy. The software is becoming increasingly intuitive, which makes it even easier to study the data presented and respond as appropriate.

Nachteile:

Customer service can sometimes be lacking unless you have a truly dedicated representative at your disposal. Additionally, there can be a little bit of a learning curve with some of the buttons and their respective icons as you navigate the interface for the first time.

Great platform, okay customer service

Kommentare: Great software. We use for many clients. If CS approved, it'd be great.

Vorteile:

This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.

Nachteile:

The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.

Sprinkler helps push marketing

Kommentare: It has been used friendly and awesome. Saved me lots of time!

Vorteile:

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Nachteile:

No qualms with this software. It is very user friendly. Reporting is great, too. We can search with filters.

Incredibly robust and customizable platform -- and a great support staff (which you'll need)

Vorteile:

I've used Sprinklr on the enterprise level. This platform has more features and functionality than any other social platform I've ever used. Its post tagging, reporting, and social listening functions are incredibly powerful.

Nachteile:

Because Sprinklr is SO robust and deep with its functionality, it's not incredibly easy to just jump in and use. Power users can absolutely get everything they need, but more casual users will need to lean heavily on the support staff for questions and implementing new functions. The sales rep/support rep I've worked with is incredibly attentive and thorough though, which solved any problems or questions I've had immediately.

Stable platform

Kommentare: I love that I'm able to work 99% of my accounts from one program that stays stable.

Vorteile:

It's ease of use! The ability to use tabs to separate different pages I need to moderate.

Nachteile:

Hotkeys would be nice to have when using for moderation.

Sprinklr Review

Kommentare: As a team we've been able to respond to social media inquiries with ease. It's great to have our social content consolidated into one space. The social listening tools are probably the aspect my team enjoys the most. Using Sprinklr has definitely given us the opportunity for more robust reporting.

Vorteile:

Great customer service! And a very easy product to integrate into your social channel management. It's easy to upload content and use the tool as a means of approving and getting content live.

Nachteile:

We occasionally ran into bugs, but the service team was able to address our issues right away.

Great actionable insight

Vorteile:

Vast amounts of data, but packaged in a way that insight become usable.

Nachteile:

Setup can be tricky, but staff always available to help

sprinklr

Vorteile:

Thanks to reporting and statistics, I can create a strategy for myself by looking at the data. This is my favorite feature.

Nachteile:

There is no feature that I dislike the most. The fact that it is both convenient and inexpensive makes the application stand out in its field.

A great tool for moderation and content management!

Kommentare: The team has used it with multiple clients in order to gain insights for the listening module, set up alerts, and measure. We also work to manage all content through Sprinklr.

Vorteile:

Great for creating filters and different ways to cut and slice the mentions data. The moderation team can efficiently see all conversations and respond within the tool. The content is easy to upload and manage. The overview for social listening also works great to provide high-level and more in-depth analytics.

Nachteile:

For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords. Depending on your mentions limit, you might not be able to track all competitor conversations.

Need for some improvements

Kommentare: The Sprinkler is very useful for companies and brands to allow Community Managers to control their social networks safely, but it has limitations and depending on the social network in, it can be even more complicated. Despite this, he is able to report good reports and also has a support interested in bringing improvements to the tool.

Vorteile:

What I like most about Sprinkler, is that it allows the control of all social media accounts, of a company or brand, in the same software. It has options to include tags in the contents, to generate reports with practicality.

Nachteile:

It is a complex tool with a high learning curve. It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental. Depending on the social network it is even more limited, as in the case of Linkedin. It's easier when you need it for simpler actions like posts, comments and sharing. In addition, it does not have translations into other languages, which is also a limiting factor.

Not the best

Vorteile:

It’s easy to use and it’s got a clean design

Nachteile:

The take a tour video to learn about it only a minute long and if you want to do more training to learn about it, you have to pay. You can only post one picture at a time, not several which is annoying.

Great

Kommentare: It has been easy to use and to navigate, too! Our company loves it without a doubt.

Vorteile:

We have enjoyed using Sprinklr for our social media needs and it definitely has great insight that helps us.

Comprehensive insights and analysis

Vorteile:

The level of detail you can get on reporting is fantastic, and once initial set up (which is relatively simple) is complete it's easy to use. More in depth than most social media reporting tools I've used

Nachteile:

It feels like there's a lot of capabilities i haven't yet got to - difficult to know where to start!

Continuously Innovative

Vorteile:

Sprinklr has continued to innovate as the social media industry has changed, which is something we have found really valuable. The software changes to meet the needs of our clients.

Nachteile:

You have to be working with a certain amounts of accounts/clients to really make the investment worth it, as an agency.

Great AI Chatbots with Sprinklr

Vorteile:

Ease of use and a big amount of features for configuring the bot

Nachteile:

Its a lot of information you need to have to start using all the features