Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden

Über Bloomerang

Cloudbasiertes Spendermanagement für moderne Spendenaktionen.

Erfahre mehr über Bloomerang

Vorteile:

Bloomerang is easy to use, their costumer service is fast and efficient and they offer useful resources and webinars. They also have great price options for varying business sizes.

Nachteile:

The automated surveys could be revised. I wish you could edit them because the lapsed one has offended some donors so we have stopped using it.

Bewertungen zu Bloomerang

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,1/10

Bloomerang hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 1.288 Nutzerbewertungen auf Capterra.

Hast du Bloomerang bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (1.288)

Joe
Joe
Executive Director in Kanada
Verifizierter Nutzer auf LinkedIn
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great to grow your fundraising and stay on top of donor thank yous.

5,0 vor 4 Jahren

Vorteile:

I love the look of the software - the dashboard, the profiles of the constituents. I like the lifetime giving chart and the level of giving - hot or cold. I love the reminder to call first-time donors.

Nachteile:

The learning curve for reporting and getting the information that you need out.

Amy
Consultant - Bloomerang user/trainer in USA
Computer-Software, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

An excellent software for the money.

5,0 vor 2 Jahren

Kommentare: From start to finish Bloomerang is an excellent software. Customer support is highly responsive, training is extensive and free, handles event tracking, grant tracking, major gift fundraising, contact management, donor segmentation, reporting and filtering, mobile app, and integrates with multiple third-party apps. The user interface is sleek and graphic-heavy. Constituent and gift visibility is superb.

Vorteile:

Donor retention, donor cultivation, moves management, strategic plan goals and the ability to track progress against goals. Ease of use, graphical user interface is colorful and elegant. Displays highly useful information right where you need it.

Nachteile:

They Bloomerang customer support team and the tech team are very responsive and always making improvements based upon customer feedback. One niggly problem is that you cannot email to multiple email addresses for a given constituent. You can store them, but it will only email to the primary email. Also, you can't report on and download multiple emails for a given constituent. With many married couples who are together in a single record (not a household) there are often several different emails.

Reena
President in USA
Philanthropie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

STAY AWAY!! One of the worst companies I have ever worked with.

1,0 vor 7 Jahren

Vorteile:

There are not a lot of pros to this extremely simple and basic software. As a small nonprofit just starting out, we thought kind of database would be useful, but it has such limited capability and is not user-friendly at all. There are much better products out there with much more capability and donation and social media integration.

Nachteile:

Our experience with this company has been extremely negative and has caused a lot of stress and problem where it was not needed. While they provide adequate online support, as a 20-year advancement professional who has used many CRMs, this software and its capability is very limited. Our account manager and the CEO have also proven to be inflexible and unkind.   We received our renewal invoice 26 days before it was due after discovering Bloomerang was sending the renewal invoice to an employee of ours that left 3 years ago. As a result, we asked for a waiver for the 45-day cancellation clause because of the circumstances. We are a small non-profit and they would not even talk with us. After myself and my colleagues called 7 times to get some answers, I sent a contract cancellation letter outlining the lack of customer service by not paying attention to this matter. We were not happy that it took almost a week for someone to even call us back and that was because I wanted to cancel my service. They would not even discuss a resolution with us and were happy to seek legal action if necessary. We have canceled our contract but not after having to pay for a full year and on top of that Bloomerang had the nerve to charge a service fee because we canceled out auto-renew. As a small non-profit that helps alleviate blindness in the world, that actuates to 103 people we could have given sight to. They absolutely do not conduct good business and I will never use or recommend this company to anyone.

Antwort von Bloomerang

vor 6 Jahren

If you're reading this, know that we hate to see outcomes such as this - and as you can see from the other reviews on our profile, this situation is extremely rare. For what it's worth, the BBB reviewed this complaint and afterwards conferred upon us an A+ rating.

Suzie
Executive Assistant in USA
Immobilien, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Bloomerang is awesome!

5,0 vor 2 Jahren

Kommentare: Bloomerang really helped to organize our donor relationships. All of us knew who spoke to whom and the financial background of the donors. We didn't have to have the donor repeat information because everything was logged in the system. We could also put our efforts into those who had a connection to our cause and the financial means to donate more if asked.

Vorteile:

I was a part of selecting Bloomerang for a nonprofit I worked for. It was midline for cost and midline for options. That actually met our criteria. We didn't have any experience with donor software so we wanted something intuitive and easy to use. That's Bloomerang. I really liked the donor search because we could evaluate a person's capacity to donate. That helped us to be intentional with our efforts.

Nachteile:

I would imagine that the options offered are not as robust as some other platforms however, we never used a donor software before and this was more than we needed. So we felt we could grow with the program.

Amanda
Executive Director in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Highly Recommended Program

5,0 vor 2 Jahren

Vorteile:

We switched to Bloomerang as an organization around a year ago. This program is intuitive and user friendly. The transition between programs was flawless and simple on our end. The data is well organized and easy to access. Our previous program required chatting with a representative every time we needed to create a report - however this program is easy to use and we've rarely had to use the chat feature! The times we've used the customer service chat have been fabulous. The people are friendly and very helpful! The training is excellent. We love how it tracks our fundraising goals and how simple the online donation form was to create. I also enjoy using the email blast feature - this has helped us reach out to our supporters in a new, easy way!

Nachteile:

I honestly don't have any suggestions at this point. This program is better than we hoped for.

Jennifer
Director of Philanthropy and Strategic Partnerships in USA
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Ease of use and excellent support

5,0 vor 2 Jahren

Kommentare: CEC was brand new to fundraising when I arrived and having a true CRM with donate page and payment processing functionality was the primary objective. Tracking gifts has been easy as has reporting. The moves management structure and tools ie notes, interactions , task reminders are excellent. Working on an import currently to begin engaging with alumni. Have had excellent support throughout. I also like your many webinars.

Vorteile:

Intuitive and easy to deploy, like the interface with its plain language and clean, clear graphics and look/feel of the site. Easy data entry. Easy to schedule reports. Customer support is excellent. Donate pages easy to set up once workarounds were developed for our environment.

Nachteile:

CEC is unique in that it is like 9 separate orgs under one umbrella. Being forced into one name on our donate pages was a challenge but we were able to find a workaround, although it was clunky and time consuming to do. The donate form isn't the most attractive and I don't like being forced into those impact statements. Understand why they are there but as a public charter school it's harder to devise such one to one menu options. In fact it encourages/trains people into transactional fundraising mentalities away from the importance of relationships and story.

Lisa
Development Director in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very Pleased with this Product

5,0 vor 2 Jahren

Kommentare: Bloomerang is simple, intuitive, playful, and inviting. The few problems I have had have been solved very easily through Online Chat. Online Chat is SUCH a wonderful feature - as a brand new development officer, it gave me confidence to explore the software and try solutions first, because even thought the Help & Videos is a great feature, sometimes you just need to chat live with an expert. Especially when time is of the essence. I really am so thrilled with the responsiveness of the chat team!

Vorteile:

I was brand new to fundraising/development when I started at my organization. My predecessor had used a different CRM and I found it very clunky and complicated. I immediately started looking around for a replacement. I found Bloomerang through their online webinars, did more research and vetting, and ending up switching as soon as I could.

Nachteile:

As I've gotten used to the software, I'm so in love with it I can't think of anything I would improve!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Fundraising, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Great Database for Smaller Organizations

5,0 vor 4 Jahren

Kommentare: Bloomerang is easy to use for the majority of people, but you do give up some customization options to get that ease of use. I think its a good database for smaller organizations, especially ones that don't have the staff or the time for a database administrator.

Vorteile:

Bloomerang is very easy to use and very easy to set up, they also have a ton of resources and videos so if you can't figure something out right away, you'll be able to figure it out soon. The interface is very simple with all the options on the left hand side. The dashboard gives a lot of good data and its very, very easy to build either custom reports or use their canned report templates. Imports are also very easy. Household records are only counted as 1 record against your limit, which is nice.

Nachteile:

The donation pages leave a lot to be desired. There's only a few things you can edit or customize unless you self host and know how to code html, css and java-script. The dashboard on the home page isn't customizable either, though it does give pretty good data by itself, it would be better if it were customizable.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The Best Little Fundraising CRM Money Can Buy

5,0 vor 3 Jahren

Kommentare: Great control over how I set up and manage the database to meet most fundraising needs. Love the best in class reporting functionality; they are doing stuff no one else is doing in that realm.

Vorteile:

Easy to implement. Great customer service. Robust reporting features. Great user interface. Best in class features. Just upgraded email marketing features!

Nachteile:

Not a lot of options for online fundraising campaigns (vs a regular donation page), and online forms are limited.

Antwort von Bloomerang

vor 3 Jahren

Thanks so much! Since Bloomerang's acquisition of Kindful, we have drastically upgraded our online giving tools, as well as added new functionality like peer-to-peer! You can check them out here: https://bloomerang.co/features/online-giving-tools/

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Hochschulbildung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent CRM

5,0 vor 4 Jahren

Kommentare: Our previous system was outdated. Bloomerang helped to step up our fundraising game in many areas.

Vorteile:

Ease of use, easy to train, helpful customer service, visually appealing, custom reports

Nachteile:

Limited capabilities on tribute gifts, hard to search constituents outside of name without building a custom report

Jeff
Development Manager in USA
Musik, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fantastic software for the nonprofit fundraiser!

5,0 vor 5 Jahren

Vorteile:

The software is *very* easy to use. The pages load quickly. The search function is very efficient. The product is thoroughly and thoughtfully designed with the nonprofit fundraiser in mind to make most every situation easy to navigate (from, the basics to such things as tributes, or soft credits). Customizing it is very easy and intuitive. In addition to a computer, it may be used on a tablet (e.g. iPad), and a phone (e.g. iPhone) in most scenarios, although on a phone things can be a little awkward, but still usable. Importing a database of 800 accounts was seamless, after taking the time to prepare the import files properly (using the instructions provided on the web site). Coaching for this was available using email or live chat, although the instructions on the web site are so thorough, concise, and clear, that I did not need that. There is a vast library of instructional materials for assisting with most functions (articles and videos), and their customer service department is very easy to access and get clear instruction on things that need more in depth assistance. Regular instructional webinars are offered, which are very informative, and become videos within their vast instructional video library for any user's use.

Nachteile:

I use the product at odd times, and live customer support is not available late at night, or on weekends or holidays.

Lindsey
Database Manager in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Bang for Your Buck

5,0 vor 5 Jahren

Kommentare: Bloomerang handles not only our team's contact management but is also the financial hub for all of our donations. It is now a tool essential for our department's analytics and fundraising team. We can't live without it!

Vorteile:

I like that this software is extremely user-friendly. There is a multitude of tutorials, articles, and narratives of explanation of functions of this product. You will never question how to use this product!

Nachteile:

I do wish this product had more add-on features such as texting, social media tracking, and a mobile app.

Angie
Executive Director in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love it!!!

5,0 vor 4 Jahren

Kommentare: I switched to Bloomerang after being with another database system for a little more than a year. I have never looked back and have recommended Bloomerang to so many other nonprofits in my area. I have never had a problem that couldn't be figured out or worked around.

Vorteile:

The clean look, ease of use and ever-updating features are wonderful. The additional trainings on many topics related to non-profits are a bonus. I love that I never have to encounter the word "query" when running reports! I also appreciate that many features are automatically included so I don't feel "nickel and dimed" every time I need to integrate new features.

Nachteile:

I wish there was an easy "shopping cart" feature that would integrate with my website so I could easily sell tickets to events without having to manually each purchase.

Summer
Advancement Director in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

We love Bloomerang!

5,0 vor 4 Jahren

Kommentare: Overall, we are extremely happy with Bloomerang! Switching to this product has made our daily processes much smoother.

Vorteile:

We greatly appreciate the ease of this product. It is simple to learn, simple to use every day. We integrated from a very outdated and very messy product. Bloomerang's team was very thorough in cleaning up our data and helping us along this entire process. Bloomerang's support is also excellent!

Nachteile:

Occasionally, our team struggles with the reporting element in Bloomerang. For the most part, we are able to get everything we need from reports. However, there are times where the reporting feature is a bit complex and difficult to use. We are thankful that support is available to assist when issues occur.

Christi
Director of Development and Marketing in USA
Non-Profit-Organisation Management, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very solid CRM for mid-sized nonprofits

5,0 vor 4 Jahren

Kommentare: My favorite thing about Bloomerang is that it makes pulling reports accessible to a much wider group of people than our previous systems did. We used to need dedicated analysts to pull reports for the fundraising team, but with Bloomerang, even our most technologically challenged team members are willing to try running a report on their own.

Vorteile:

My organization has been using Bloomerang for almost 5 years now. We choose it because we wanted a software that could help us manage a major donor cultivation strategy and a mass-marketing/email strategy at the same time. This software was the only one that we found that could do both of those things well. In the years that we've used Bloomerang, we've grown substantially (from a small-mid nonprofit to a fairly large one). It's been exciting to watch Bloomerang grow with us over those same years. They keep adding new features that address our growing needs. We originally thought Bloomerang might be the best fit software for a couple years, but we're still very satisfied and have realized that it can meet our growing needs for many more years.

Nachteile:

There are some things that we have struggled with over the years, but most have been addressed with recent upgrades to the Bloomerang system. Our current biggest annoyance is that it's hard to filter out mass emails when looking at a donor timeline. We have a workaround for that, so it's not been a major challenge to date.

Jane
Director of Mission Advancement in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best CRM for mid-sized non profit

5,0 vor 4 Jahren

Kommentare: Our overall experience with Bloomerang has been terrific. We have much better reporting functionality, we track interactions more effectively. We create make use of all the features, and chose event software that integrates directly into BLoomerang this year, which has saved us a world of duplicate entry. We're very happy users.

Vorteile:

I've been in fundraising for over 25 years and have used a lot of different CRM systems for fundraising. Bloomerang is my favorite because it is intuitive, well-designed, and because the company is continually updating and improving functionality. The ease of creating reports and pulling the information we need is my favorite thing about Bloomerang, followed by how easy it is to get technical support when we need it.

Nachteile:

It is never fun to transition CRM software, and we had been with our previous provider for 15 years. We had a lot of data, and much of it was not maintained as well as I would have liked. But, Bloomerang met a rushed time line and we had what we needed to move forward as an organization. While we're very happy with Bloomerang, I would like to have a less clunkly way to track tribute gifts, and to produce letters to notificants in Bloomerang.

Antwort von Bloomerang

vor 4 Jahren

Wow Jane! Thank you for the jam packed insightful feedback. We have the best customers, thank you much.

Aaron
Office Administrator in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

King of Integrations (with great Support)

5,0 vor 3 Jahren

Kommentare: Switching to Bloomerang (and some third-party services that integrate well) has been a key to taking our organization to the next level.

Vorteile:

Bloomerang does almost everything you need out-of-the-box, and even more with a little custom help from the team during setup. But what really makes it shine is the integrations. If a built-in feature isn't cutting it for you, then add your favorite service and just use Bloomerang to track. Even if an integration isn't native (automatic), you can add it via Zapier.

Nachteile:

The interface is built to be user-friendly, and it is for the most part. But there's just no reason to cut off the side margins. At least for viewing reports with lots of columns, a wider view would greatly improve the experience and usability. I shouldn't have to export a list just to see more than 5 columns.

Kevin
Marketing & Communications Manager in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use interface

4,0 vor 3 Jahren

Kommentare: One of the best things about Bloomerang is there customer support. It is very easy to call them and get a very knowledgeable person that works directly for the company. After talking to them, they email you with what was discussed to make it easier to go back and follow directions.

Vorteile:

I like that Bloomerang is very easy to use and understand. In today's society, we have incredible technology and constant updates that fill up our news feeds and dashboards to the point where it gets confusing at times. Bloomerang does a good job making everything look super clean and easy to read. Not only that, it's easy to find something in the reports section because the reports are very straightforward to understand how they work.

Nachteile:

Compared to other programs, they don't have a beautiful online form which is why we use another 3rd party that also works with Bloomerang. There are also more steps to take to send a thank you email. These aren't big things but sometimes I wish that updates would come out sooner.

Charity
Director of Development in USA
Museen & Institutionen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Powerful/Intuitive tool at a great price

4,0 vor 2 Jahren

Kommentare: Bloomerang has been so helpful to us as an organization and being able to pull clean data and prospect research effectively has changed the game for us. Their customer service has always been very knowledgeable supportive and friendly. I have recommended Bloomerang to several organizations and they have come back to thank me after making the switch.

Vorteile:

Report pulling, campaign, and appeal management. Donor management, prospect research, best practices.

Nachteile:

no form for earned income, app is not easy to use

Amanda
Development Director in USA
Philanthropie, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Bloomerang (proceed with caution)

3,0 vor 5 Jahren

Kommentare: I think there were a few things in the demo process they could have shared with us, especially about the form.

Vorteile:

This review comes from someone very new to Bloomerang, but not new to the implementation process of databases. This product is very intuitive and easy to use on the back end. It has some great features and I'm excited to fully implement it for our organization. There team has been great to respond to requests and they offer some excellent webinars and education for fundraisers.

Nachteile:

This was not said at all in our demo process, and I failed to ask, so I wanted to share the information with those going through the selection process. They only have one donation form and it is not very pleasing to the eye. If you want to make any changes to it (font, setup, changing it to monthly only form) you must have experience with HTML code. Something I do not have experience doing. The best practice for monthly giving is to have it's only form, and unfortunately this is something we won't be able to implement because of the HTML coding requirement. Also, their email service is great but not automated in any way. So if you're planning to have a new donor welcome series of emails you must do it manually they do not have any email automation. We're now looking into MailChimp to possibly use for email automation.

Antwort von Bloomerang

vor 5 Jahren

Hi Amanda, thanks for your feedback! We're always working on improving our online giving and email marketing features. We've recently released a MailChimp integration as well! https://bloomerang.co/blog/new-feature-bloomerang-mailchimp-integration/

Melinda
Development Director in USA
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Got out of hostage situation

5,0 vor 8 Jahren

Kommentare: I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.
Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

Vorteile:

I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars, and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.

Nachteile:

Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

Sara
Development Director in USA
Fundraising, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bloomerang is AMAZING!

5,0 vor 5 Jahren

Kommentare: Our previous data was kept in an Access Data Base (It was HORRIBLE) Since switching to Bloomerang I've had no issues tracking donors, reaching out to first time donors and our repeat donors by having reports to run at my fingertips. It's simple to enter new information into and so incredibly user friendly for someone who didn't know much about data bases. Right from the beginning when I was researching software programs I found the sales people to be super friendly, non-pushy and incredibly helpful in building my presentation to the board. Hands down it was easiest software to navigate and can do so much more than I've even used it for.

Vorteile:

User-friendly; Easy to learn; Awesome customer assistance when it's been needed; prompt responses; dedicated employees (my original sales rep (Gabriel) STILL emails me a couple times in a year to see how things are going and if there's anything I need... :) ) Very easy to get almost any type of a report I need-quickly and effortlessly. I would recommend it to any agency looking to purchase donor software (and have). Sales rep was NEVER pushy but extremely helpful in assisting me with "selling" this product to my Board of Directors. Love all the webinars and teaching tools in the library that I can use if I want.

Nachteile:

I just don't have the time in my every day job to use this software to it's full potential. (That's on me, not the product though...) I wish it did grant tracking too.

Melissa
Director of Development in USA
Fundraising, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love Bloomerang

5,0 vor 4 Jahren

Kommentare: I selected Bloomerang and set it up as our database at two organizations and have used it daily for a total of 4.5 years. I have really enjoyed using it and it has suited our small fundraising shops well.

Vorteile:

Some things I love about Bloomerang: its user-friendly design; great customer service; donation categorization structure; dashboard showing status of campaigns and donor retention rate; engagement meter and generosity meter; ability to easily make notes and save attachments to a donor record; ease of getting to donor records quickly; simple reporting functions; integration with online donation forms; and automatic inclusion of a recurring donation option on donation forms.

Nachteile:

The biggest drawback I found with Bloomerang is the thank you letter feature. You can apply filters to create different thank you letters for different types of gifts, but the letters are exported as a PDF, which makes it difficult to fine-tune any of the verbiage. So if I need to edit a particular letter I have to go back to the donor record, edit it, and download the new letter.

Renee
Technology Coordinator in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bloomerang is easy to use for all staff at small nonprofit

4,0 vor 4 Jahren

Kommentare: We are very pleased with the chat feature for help; it has surpassed all of our expectations (it makes it easy to recommend the software because of this). We did not jump into using Bloomerang as a tool to increase donations right away, we first focused on building our system. We had a new development person who, after a year, is finally digging deeper into report analysis, which has been our goal. Bloomerang support is continually updating their product. Understandably, new implementations can take time, but their tech team does listen to their users, so I always take the time to let them know of an improvement I would like to see them make (which hasn't been much!). I think new users need to know that it's not an out-of-the box solution. My team knew exactly what we wanted to improve on from our old software. We put a lot of thought into "building" our Bloomerang. For example, we wanted "organization type" further broke down (academic, business, city/county, civic group/other, faith, foundation/trust, municipal (library/police dept/fire dept etc), public health). We also wanted to gather data by county, but realized later we aren't really using it. We created our database in 2016, so maybe they have examples to provide inspiration to new users, this would have been very useful. We have not used any of the additional paid features, such as viewing in DonorSearch. We serve a rural, low-income area and likely would not see a benefit.

Vorteile:

The interface is very user-friendly. I am the tech support person at the agency, but other staff has been comfortable enough to build reports on their own and manage the e-newsletter (mostly admin asst and development director). That takes a lot off of my plate; I only swing in for questions if staff ask, which isn't much. Staff likes generating the thank you letters right from the Bloomerang platform. Regarding the cost, it is a good value especially compared to other platforms. As a small nonprofit of 4500 households, we felt that we could justify the cost, which we choose to pay annually. We rely on Bloomerang for generating our mailing lists. We have two appeals, the fall appeal goes out to everyone. We are able to target our spring appeal to our most dedicated donors. We like the soft credit feature so we can track a person who brought in a donation on behalf of their church and the relationships feature so we can connect how donors are connected with other donors. We expanded the relationships list to faith/faith member, civic group/civic group member, municipal group/municipal member, housemate, academic in addition to family relationships. We use the secure embed donation forms, which removes our responsibility for PCI compliance for credit cards.

Nachteile:

We still struggle with the report feature. We have no problem with simple reports, but some can get very complicated and we are not sure if we are doing them right. We always reach out to Bloomerang support to make sure that our info is drawing accurately on the more complicated reports. Usually these reports are staples, so once they are created, the user is good to go for all future use, except changing the dates of the report. We have become very resourceful in finding new uses for reports. We have had to get creative with how we do other things in the system - Bloomerang doesn't fit every nonprofit situation. For example, we use the Pledges feature as a billing solution for sponsors of our annual Holiday Lights drive-through display. We enter commitments as a 1, 2, or 3 year pledge. I can see room for improvement in the volunteer data collection options.

Samantha
Development Associate
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Bloomerang to the rescue!

5,0 vor 8 Jahren

Kommentare: We are a small shop non-profit and because of Bloomerang's affordability, we have been able to transform our fundraising strategies in ways that we could have never imagined. With only three individuals working on the administrative side (Development Associate, Administrative Director, and President & CEO) and needing to raise just over a million dollars each year, we are dependent on the services that Bloomerang provides us. The customer service team is unbelievably amazing and each and every question is always answered in a timely manner. Each rep takes the time to explain WHY and HOW certain steps are important so that you actually can grow and learn. We just generated our year-end appeal mailing list and on our old reporting program, it took running several reports and then using formulas in excel to remove duplicate records. Countless staff hours used to go into this endeavor but because of Bloomerang and the Bloomerang team, we have our most carefully curated and hand-selected year-end mailing list that we have ever had (at a fraction of staff time nonetheless!) Our team chatted with the Bloomerang staff for 5-6 hours and they answered EVERY SINGLE question. We went from spending 30-40 hours creating this list to no more than 10. For this, we are incredibly grateful. The reporting features have enabled us to better direct our fundraising endeavors and we can send targeted mailings with tailored asks based off of future giving capacity. Our acknowledgement letters have an incredibly fast turnaround time and this simply was not feasible when we were still using our previous database. The ability to add interactions and notes to our donor profiles have helped us form a better understanding of our constituents and have provided us with the opportunity to develop deeper relationships with our donors. We also love that our online donation forms can sync with Bloomerang so that we are able to quickly detect whose given to us. The layout and setup of the system is so simple that we can easily have volunteers or interns hop onto the system to help us clean up our database or add constituents. Going back to our earlier point that we only have three people working on the administrative side, it is so important to us that our system is easy enough for other individuals to be able to work on. Bloomerang came to our rescue and I firmly believe it is one of the reasons that this has been our best year to date!

Vorteile:

Ease of use, reporting features, capacity to add custom fields to constituent records, affordability, ease of generating acknowledgement letters, simple and easy--to-use email templates, online donation forms syncing with database

Nachteile:

None (no really!)

Antwort von Bloomerang

vor 5 Jahren

Can't even begin to tell you how awesome it is to hear this, Samantha. Your experience is what we hope for and strive to provide to every single Bloomerang user!