Deskero Erfahrungen

Deskero Team Goes Above!

Kommentare: This software is above and beyond what we expected. The team is dedicated to their clients and has always been very responsive to our needs! Deskero is a great ticketing system that scales with your company. They offer quite a few different plans and customizations to work for you and your clients.

Vorteile:

Great user/client experience, great customer service, easy to integrate, great for your clients,

Nachteile:

Minor bugs here and there that the Deskero team has been very good about fixing immediately.

Best Support Ever

Kommentare: The system is ready to use in ever situation and fully customizable ( Power Solution).
I'm really sure about the succesful experience it's increase by the staff kwnoledge that reflects the mission of the app.

Vorteile:

The Particularry the Ticket page form.

Nachteile:

We need the possibility to use Deskero to contact also our providers in order to complete the message exchange all in one app.

engaging with customers

Kommentare: It is good but it needs more work to be great in my opinion.

Vorteile:

It provides a free trial to test the software. It offers online support and online trainings and a good documentation.

Nachteile:

It does not offer any app in any of platforms. It does not offer any training in the format of webinars.

Helpdesk All in one

Kommentare: It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks . it's a helpdesk all in one

Vorteile:

All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app

Deskero free is nice

Vorteile:

- Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets

Nachteile:

I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it.

Simple & Good

Kommentare: Ticketing service very good and simple to setup and use.
Support 100% fast and decisive.
Price OK with a little discount.

Vorteile:

Management of calls of a customer base for a legal software

Finally found a simple, clean/clear ticketing system .

Vorteile:

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.

Nachteile:

Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that.

Good Program

Kommentare: The application is good and it works perfectly.
Ticket control is customizable, as well as being very simple and intuitive.
Only not quite positive note is the mobile app, which unfortunately in my case sometimes experiences problems.

Nachteile:

The mobile app could be very useful if working.

Very useful application

Kommentare: Deskero is a very useful application for managing support for your own customers. Simple to use, integrated with all communication channels and socials as well, Deskero makes support procedures transparent.

The simplest and most powerful

Vorteile:

- One of the simplest installation process - Everything ready up to 5 minutes - Good principles of design

Nachteile:

- The free subscription is too small for most startup - Sometimes admin area is a bit too crowdy - Chat systems is worst than other parts of the software

At last, a product that understand the importance of multilanguage customer service

Vorteile:

As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing - Generous free tier - Excellent multi-language features - Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal.

Nachteile:

-Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff.

Implemented and admin in Fortune 500 company

Vorteile:

We used it in our service center with over 80 agents and for multiple SBUs to manage what was previously done via email. The seamless integration with our previous procedure made the transition very easy on our customers and allowed us to grow and develop our team to serve the entire company. Deskero's team was able to develop solutions for all the roadblocks we encountered in a promptly matter.

Nachteile:

The only con we've faced was the lack of a database interface with our BI tools. It has some reporting tools embedded and allows for data download but has to be done manually.

Easy to implement and to use. It saves a lot of time to the company's support team.

Vorteile:

The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Nachteile:

Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

Userfriendly app to keep track of customer questions

Kommentare: Our company has been using Deskero for almost 2 years. It's a user-friendly app to keep track of customer questions. You can make customisations to the platform to meet your own needs and customer service from Deskero is always fast to respond and helpful.

Awesome supporting desk.

Vorteile:

Amazing ad useful help desk ticket system. I love the way to use on web, smartphone or simply with email system. Easy to setup, use and give to the customer.

Nachteile:

smartphone app need to be better, like the notification system or simply the design. but is a my honest opinion :D

Easy to use and excellent value

Vorteile:

We are a pre-seed start up and were looking for a support portal that was both good value and could offer a password protected support portal & knowledge base. Deskero does both of these things well. Customer support were also response to our needs and tweaked the plan for us. Super impressed so far. The mobile app on Android is good too.

Nachteile:

Desktop UI seems very dated to me (10 years behind?), and the mobile app doesn't allow the assignment of tickets, so, as admin, I don't get notified through the app when new tickets come in, and so have missed a few.

Cool tool for keep in touch wit clients

Vorteile:

On my favorite things is the fact that Deskero support team is acctually ther for you, in the company were i work start in touch with all the clients is difficult becuse are a lot of clients and all wants something, so we get in touch with the Deskero team and they give us some extra integrations that have been very useful.

Nachteile:

Is a not the most friendly app when you are set it, tends to get you confused and make changes is difficult, but thanks god they have a really nice support team

Amazing and simple software

Vorteile:

This is very amazing and simple software! So easy to use and so easy to setup. I think I'll still have the functions a few days with demo, then I'll buy it.

Nachteile:

I would add Instagram in addiction to Facebook and Twitter in social monitor and I would develop more Mobile App

An excellent and cost-effective solution

Kommentare: We use this now for all our incoming and outbound customer service matters

Vorteile:

We like the ease of use, setup and excellent customer service

Nachteile:

The only criticism really is the refreshing of data on the app and on screen - you have to manually refresh (and close down and restart the app) to get the most up to date data

Easy to understand, extremely easy to setup, and great value

Kommentare: After searching for days for a customer software solution that was affordable but that could also cover all my needs I finnaly bumped into Deskero. Deskero doesn't bundle up tons of features you don't need and then have you pay a high price, instead they have different levels of features for the same solution where you can start with a basic solution, and once your business grows you can upgrade to have more features. Highly recommended if you are looking to pay for what you need, and if you are looking for a powerful and user friendly solution.

Vorteile:

User firendly, price, easy to setup

Nachteile:

Hard to find support, but hardly ever needed.

What a nice app!!!!!!!!!!!!!

Kommentare: I solved my major problem with ticketing

Vorteile:

Friendly User Interface,Real time communication with the customer

Nachteile:

Nothing.Everything was perfect.Maybe in the future to add more templates icons

Easy & Powerfull

Vorteile:

It is easy to use, easy to setup and support is very responsive. It is a smooth integration. It is alvailable and fast as well so nothing to worry

Nachteile:

Nothing really. reporting could be improved but the minimum is there. we should have the stats of chat per device (mobile or desktop)

Really friendly experience

Vorteile:

What i've liked the most is how easy everything is setup on the platform, as well as how neat everything looks. Also our customers have been really happy about this tools and are looking forward to use it onwards.

Nachteile:

There have been some complaints about the amount of emails that have been generated from our side, but i think that for this follow up is better to have more than less.

Great Software

Kommentare: Customer support , a way for the to reach us and track the status of their issue.

Vorteile:

It really takes out the hassle of handling customer complaints and the issues they are facing. We get to support them fast with this.

Nachteile:

Actually nothing found so far as it really gives you everything you need

excellent

Vorteile:

I'm starting to use free version and now after 30 min, I decide to upgrade to paid version. I think that is the right version for my business.

Nachteile:

the upgrade and the performance. I think is very simple to use and fast ... I never found a software with these two