Paycom Erfahrungen

Paycom simplifies manager and payroll/HR access

Kommentare: Paycom has numerous advantages, one of which is that it allows workers to review their time sheets and paychecks before they are officially submitted.

Vorteile:

It's simple for staff to utilize Paycome to review and sign off on their own timesheets. Your devoted specialist's constant help has been greatly appreciated. If they don't know the solution, they'll go look for it and get back to you. What I need is a business that specializes in finding and applying solutions.

Nachteile:

My only complaint is the price, but that's only because I'm a miser. The only drawback I've experienced is a delay in receiving my tax results. But if I wait patiently, I can get anything I want.

Great HR resource and management system

Kommentare: More efficient payroll processing, centralized employee management system

Vorteile:

Employee performance reviews, time tracking, customer service.

Nachteile:

Reporting is complicated, can be difficult to find or customize the report you need.

Beware of Cost and other claims

Kommentare: We have had a bad experience with Paycom. They are a petty, unethical company. The salespeople do not accurately represent the costs of the system. Paycom over billed us by $100K in the first 12 months of the contract because they put the “wrong” rates in. Shame on us for not noticing this sooner, but when we did they would only pay us back $75K over 3 months! They said $25K of the disputed amount we “signed” up for. The implementation was also sloppy as many of the integrations that they had promised were not working. It was a revolving door of consultants trying to help us. I will give them credit for having a good mobile app and marginally better reporting, but if you are with ADP or UKG, think twice about switching. I am happy to talk about my experience.

Vorteile:

Mobile app is good as is the reporting in general.

Nachteile:

Fees that were charged were wrong and sales people did not thoroughly explain the billing process. Very opaque.

Paycom is simple and great for HR needs

Kommentare: Paycom consolidates a plethora of functions—from standard human resources to project management to applicant tracking to learning management to time and attendance tracking—into a single platform. With Paycom, time and attendance tracking and management are completely automated, eliminating the need for any human processes.

Vorteile:

An excellent central location for all company information and communication. Timesheets, costs, training, document uploading, onboarding, and benefits administration are all handled through it at my company. The software might need some polish, but it's a lifesaver for tracking mileage.

Nachteile:

Honestly, I haven't noticed any drawbacks. Simple app or web-based access available. It would be great if the app could get alerts via push notifications. When keeping a manual mileage journal, it's a good idea to include more stops.

When nobody else would help..

Kommentare: I'm loving this service, and the customer service team is always on point and available! I would recommend this to any business owner, especially anybody just starting out that doesn't have extensive experience with payroll or business in general. Unfortunately I think it's difficult to have to do the wired transfers every week, I feel like Paycom should have the ability to make this easier on the clients, where most payroll companies allow just routing an account info or a debit card linked, but in a world where nobody else would help me out, I I'm happy to go through those motions and a very appreciative of the service!

Vorteile:

Unfortunately, I began adulting a little later on in life, and my credit has a few dings on it which made it difficult to find a company who would give me a shot. Thankfully, Paycom was here for me, and has treated me amazingly. I've had the most wonderful experiences with every team member I've been in contact with, and they took all the time that I needed to teach me about every feature of the service and how to work things out, what to do in different scenarios, and they thoroughly explained everything I needed to know and many things I didn't even think about. I would absolutely recommend this service to anyone!

Nachteile:

The only thing that would make this app any easier to use would be an easier payment method.Instead of having to send a wire out every week, I've tried to bring to my bank the "draw down" information, but unfortunately not all banks play nicely with that.. I've had to settle for adding a wire transfer feature to my online banking, which is still an additional expense although less than the total of 4 monthly wires, but I think Paycom should have the capability of taking my account and routing info, or even my business account debit card info, and allowing for payments to be made that way, instead of obligating users to go through the intricate motions of the "Draw Down" (which no banker seemed to know about) or having to go to the bank every week to spend an additional 25$ on a wire 🙃

Paycom optimizes human resources in one place

Kommentare: It stands out for its single system perspective, which offers an all-in-one solution that manages the entire lifecycle of workers. This approach has proven to be very effective and helps to avoid inconsistencies. Its usability, reporting capabilities and self-service access has taken the pressure off the human resources department. It offers a highly reliable program to manage payroll, which is highly customizable. With this we can handle complex scenarios regarding salaries, deductions and benefits with ease.

Vorteile:

Its interface is simple to use, which helps both the administrator and the worker. The system is natural and guides the user through different phases. It offers only a single program that makes it possible to manage the entire employee life cycle, from hiring to retirement. This really supports the end of the need for multiple systems, which can generate inconsistencies and errors in the information. This is the most admirable feature that I have personally appreciated because it reduces the amount of work we have. It lets employees manage how they enroll their names in personal information benefits, as well as attendance and time. This decreases personnel resources and also empowers workers.

Nachteile:

The mobile version does not offer the same capabilities as the desktop version. It costs more money compared to other methods of personnel management and resource management. Very little customization is offered, especially in the area of reporting. The transformation to a new method is likely to be a drawback, I have experienced difficulties during the implementation stage, consisting of difficulties with data transmission.

Highly Efficient Payroll Software

Vorteile:

Paycom is very user friendly and easy to use. It's easy to see how much leave you have and how much leave you'll accrue by a certain date. I like that it sends you reminders about missing punches, to edit a punch and approve payroll. It's very easy to set up direct deposit and to make changes.

Nachteile:

Some of the reminder emails for managers are redundant.

None at this time. Satisfed

Kommentare: Let's start with the Sales Rep. I have had a favorable experience with all of them over the course of the last 5-6 years. The Implementation Specialist at all employers were knowledgeable, professional, courteous, attentive to the employer needs, accessible, and caring spirit. The Account Specialist, (had several of them), some were more knowledgeable than others, but I still had a wonderful experience with all of them.

Vorteile:

All the features. This would be my 3rd implementation with another company.

Nachteile:

I have been impressed by all of Paycom's products. I do not have a least favorite.

Paycom is a Wonderful Tool for HR

Kommentare: Overall, I think Paycom is a really well designed tool for organizations and HR departments. There are so many capabilities, that most HR functions (open enrollment, payroll, PTO, employee reviews, employee documents, tax documents) can be house in once platform.

Vorteile:

I like the ease of use for Paycom. There is an app that you can download to your phone to update your timecard and review time off requests easily. I also like that you can see what the next paycheck will be once posted. Paycom makes it easy to complete employee reviews as well.

Nachteile:

I don't like how the timecard is hard to update. Sometimes I need to delete the entire timecard and start over when there is an update to be made. That function is not appreciated.

Paycom User Friendly

Kommentare: It has been very good, other systems in the past pale in comparison.

Vorteile:

Allows you to monitor an employee and update statuses very easily

Nachteile:

Scheduling part of the program could be easier to navigate

The black hole that is Customer Service in Paycom

Kommentare: The experience has been bad. They don't support their small to mid-size customers. The people are nice but the business plan and structure is a mess.

Vorteile:

The payroll portion seems to work well. We don't have to call for help often and it is pretty user friends.

Nachteile:

The software is complicated and customer service is not available through Paycom. We have been working for 6 months to get the 401k feeds correct and we are still struggling. It may work but who knows if you can't get help.

A really good system a couple of short steps from greatness

Kommentare: The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.

Vorteile:

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Nachteile:

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Paycom- From Manual Processes to the Modern Age

Kommentare: Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Vorteile:

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Nachteile:

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

Extremely Robust HR and Payroll Software!

Kommentare: Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff.

Vorteile:

The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.

Nachteile:

The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

Best of the Best

Kommentare: Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Vorteile:

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Nachteile:

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

Paycom is truly full-service payroll software

Kommentare: Wouldn't want to be with anyone else. From the sales staff, to implementation, to our current reps, they know what we need, and provide not only quality customer service, but the software truly meets all of our payroll and HR needs, and has been thorough in every way.

Vorteile:

The fact that everything is all together on one database, no moving between platforms for information. The same information for payroll is available for HR and vice versa. Also love the phone app, including manager ability to approve time via the app.

Nachteile:

Couple reports not built-in to give us the ability to know allocated wages for a government program. Also, it is a bit costly compared to most payroll software companies.

So far it's the best payroll company I've used

Kommentare: Great customer service. I haven't used all of the functions available yet such as onboarding a new hire but overall I'm very pleased.

Vorteile:

Online portal & payroll processing, vast report options, mobile app, EE file management.

Nachteile:

When researching Paycom the only negative review I seemed to come across was difficulty with the software. To a non-tech savvy person I can see how this would be true but the staff were absolutely great about scheduling times to train me and go over any questions I had. They also made sure to have me go through necessary functions rather than just sit & watch.

Paycom for employees

Kommentare: Overall I like Paycom very well. It allows you to keep up with your times, PTO hours, print off paystubs, and request vacation days all from your phone. No more filling out paperwork and worrying about it getting lost. Everything can be done from the app on your phone.

Vorteile:

It's easy to clock in and out for your shift. You can clock in and out straight from the app on your phone. No more waiting in line at the time clock, no codes to remember, no fingerprints, just a quick tap of your phone.

Nachteile:

It can be difficult to make a correction on your in and out punches sometimes. You have to wait on approval for time corrections.

Paycom Overall Review

Kommentare: It's helped solve a lot of on boarding process problems. It's helped simplify the process of a new hire since on boarding is now mainstreamed through Paycom. We did have a hiccup once with our W2's not being correct and have had to go back and fourth with the company on a few things. The software overall is awesome. I think the issues lie within the back end on the company.

Vorteile:

How easy it was to learn and catch on to things within the system. The neat features and wizards in place to help set things up.

Nachteile:

Sometimes when I reach out with a question to our rep, the rep doesn't read my email thoroughly to understand what I am asking so sometimes I have to repeat myself or word something differently.

A well-rounded, feature rich HRIS

Kommentare: We use the Paycom HRIS similarly to most companies might us it; for payroll, employee management and talent acquisition. The system has decreased the amount of time we spend on every day tasks. It's simplified the payroll process, transitioned us from paper to digital in many ways and added value to the new hire process. The ability to on-board new hires electronically has been a vital time savings. Our reduction in paper cost is significant. Overall, our Paycom experience has been very positive. It's re-defined the way we handle HR tasks. It's brought our candidate experience to a new level and has resulted in immeasurable time savings. Any issues we have are overshadowed by the fact that we can always reach a knowledgeable account representative that is willing and eager to help us. Paycom continually proves themselves to be a partner who has a vested interest in our success. I would not hesitate to recommend Paycom as a full-featured HRIS or for any of their many specific modules. As someone who has used all of their modules, I can attest to their quality and accuracy. They should be a top contender for any organization shopping for an HRIS.

Vorteile:

Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules. While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom. I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error. Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Nachteile:

Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels. Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order. Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

Allows for easier and simpler processes and efficiencies

Kommentare: Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.

Vorteile:

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Nachteile:

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Sales Overpromised, Quality Sub-Par, Customer Service a Joke

Kommentare: deplorable

Vorteile:

The Mobile App is better than Paylocity and similar vendors. Reporting is OK.

Nachteile:

Sales "sold" us services which system was incapable of. Nickle and dime you for additional services, no matter how small. Customer service wont respond to you for weeks or months. They even blew off 2 conference calls that they scheduled with us related to their customer service! We have had 4-5 rep changes in 12 months. All of which are horrible. And they take no responsibly for their errors or lack of communication and give you NOTHING in return for your troubles. They screwed up our taxes without authorization, which ended up being a $100,000 tax increase in a single day. 6 weeks later it's still unresolved. They hiked up our rates by 4% after just 12 months. THEY HAVE THE WORST CUSTOMER SERVICE EVER. DO NOT DO BUSINESS WITH THEM.

Clocking in?

Kommentare: Overall, my experience with Paycom has been a good one. I can access it on my mobile device and, to me, that is so important because there are instances where you need to access your payroll information and being able to pull it up on your phone is a definite plus. I don't remember what we used before Paycom but I can definitely say that I like it better because there is must more information that is readily available

Vorteile:

There are many wonderful features to this program. It is easy to see your upcoming paycheck or review past paychecks as well as other tax documents. It is also a very valuable feature being able to view benefits, available time off, time used, etc. I would say that I especially like the Community feature where employees can leave comments or kudos to their co-workers.

Nachteile:

I think that the navigation could be a little easier. After using this program for some years now, I still have to search to find my paycheck. I don't know if it's just me but I think if I had to change anything, I would change the location of the current paycheck.

A bit pricey and several fees but a solid product

Kommentare: Using Paycom is a pretty good experience overall. Other than being charged quite a lot in fees and charges and having to reach out to support with complex issues it is a pretty easy software to use and maintains payroll records quite well.

Vorteile:

There are great reports that are already included by default Strong report customization options Useful payroll review functionality

Nachteile:

Occasionally clunky and cumbersome customer support Quite expensive Several fees for basic tasks

Paycom, good but could improve one big thing.

Kommentare: Its a great software, If I were to own my own company and were looking at Payroll solutions, Paycom would be among the top 3 I consider. Paycor is even worse, so It should be good to know that yours is better than your competition. It does what it is supposed to do ,so, aside from some much needed functionality/interface improvement Its a great experience.

Vorteile:

The ease of access and filling out onboarding documents upon first hire. It seems secure as well. An effective way to submit various schedule requests, that is, once the average user finally figures it out. The Mobile app is pretty easy to access and can be very useful. The quick response from the Admins.

Nachteile:

Web Time Sheet (Read Only), this is Blocky and slow when submitting a punch change request. Greater efforts could be made with a user friendly experience in mind. When I first used it, It was confusing and choppy. The visual appeal is lacking with the format. Besides that, its great.