Bewertet am 26.11.2018
Amazing customer support for the most effective bidding site
I have used BiddingOwl.com for 2 separate school fair auctions (2017, 2018) and i'm about to use it again in May 2019 for an other association.
As I use Bidding Owl for fundraising and volunteering activities, I would love to see the 5% decreased for non-for-profit activities, however, BiddingOwl.com has been the most effective, helpful, bidder friendly online auction site I have ever used.
The auction set up is easy enough but it's the bidding side which is the highlight and main benefit as the bidders are the most important part of the auction.
The support is exceptional, diligent and prompt.
I would definitely recommend BiddingOwl.com to any enterprises looking for a auction site.
Ease of sharing website with bidders and user friendly bidding
Great advertising inserts for donors
Extremely helpful customer support
Website creation and pulling out can be labor intense
Bids sheets and certificates templates could be a little fancier
Bewertet am 30.1.2020
Easy to Use Auction Website
Kommentare: We are very pleased with BiddingOwl.com because it permits us to hold an auction without organizing a live event. We've often debated whether or not our population of parents would be likely to attend a live function and how successful that would be, so the online-only auction is a great solution for us.
Vorteile: I've used BiddingOwl.com for two annual online auctions for my children's school, and am setting up our third auction now. I love how easy it is to use, and that I can also re-use last year's setup by requesting that the old bids be deleted. This saves a ton of time because a lot of our auction items are repeated. I also like the layout and appearance of the webpage for users. It is very simple for bidders to create their account and start bidding. The notifications sent to bidders when they are outbid is also helpful for promoting continued engagement with the online auction.
Nachteile: I do rather wish there was a way to sort my items a little more easily. They display according to item number, and I like to group all of the items from each grade together. I wind up shuffling the item numbers around quite a bit to get everything in the proper order. Also, it would be nice to be able to rename the portion of the URL after the slash...I didn't think about that when I used the whole name of our school, which is quite tedious to type and promote after "www.BiddingOwl.com/".
Bewertet am 25.10.2019
An experience like NONE other with www.biddingowl.com
Kommentare: Our agency has experienced no problems with biddingowl.com. Everything about them is top-notch and professional. Each time I use the system for an annual auction fundraiser, I am more and more pleased with this software. There is no way we could spend the time 're-inventing the wheel' to have our on line auction. We are very pleased at Arthritis Patient Services in Charlotte, NC.
Vorteile: We have been long standing customers with bidding owl! The system is user friendly, and it works like a charm! I am so pleased when I email or call in to the bidding owl office that someone is always able to help me get through any issue. This service matters most to our non-profit. In all our years using the system, no one has ever complained about access and usage.
Nachteile: It is difficult to think of cons...but if there was one thing I would change it would be to allow for larger photographs! Sometimes I just want to almost 'shout' about an item and its' value for the bidder!
Bewertet am 16.4.2018
Overall, a great value with lots to offer.
Kommentare: Economical way to provide online fundraising services.
A lot of tools to use for fundraising
I like that you can preset auction preferences so you do not need to enter the same info for all items
Customer Support was very quick with all inquiries!
Nachteile: Item management was tedious. The full list of items was difficult to sort in any way. Once sorted, as soon as you update another item, it defaults back to how it was originally sorted. I had to keep resorting my item list to find the items I needed to update. I would have like the ability to print bid sheets for online auction, as ours started as an online auction and finishes at an event, as an online auction. Providing QR codes to each item is a miss. We had to manually do this for our event, where other services provide it. If web addresses and logos are provided in donor section, that should pull through to item section when you tie it to a donor. Instead, we had to re-enter all logos and websites on items.
Bewertet am 9.2.2020
Great for School Fundraiser!
Kommentare: Overall, our school makes quite a bit of money with our annual online auction. Customer service is prompt and extremely friendly, so for me, that outweighs the negatives. I'm happy to continue using this site!
Vorteile: I really like that we have an easy way for families to bid on items such as lunch with their teacher or front row seats to 6th grade graduation. I'm so thankful to have the option to sell tickets with no fee taken out or to offer items for bidding.
Nachteile: It would be nice if the 5% fee was reduced for non-profits, but I believe that's the lowest available, so we'll take it. I also would like the option to delete items from the bidding list rather than contacting customer support. I felt it was unclear that my payment information wasn't completely set up before my auction went live, but that was an easy fix.
Bewertet am 30.10.2019
Super easy and fun way to set-up an auction to fundraise for our non-profit
Kommentare: Bidding Owl made our online auction run smoothly. It was easy to set-up and manage plus our bidders had a positive experience as well. Would definitely use Bidding Owl again.
Vorteile: Easy step by step process to set-up an auction. Allowed for multiple pictures of the items. Easy to use and manage the auction. Easy to close out the items and locate shipping information for winning bidders. Connects with PayPal for easy and quick payment.
Nachteile: We had one bidder who backed out of the purchase and I couldn't locate a place on the bidding site to cancel his bid and select the next highest bidder. I had to call customer support and they handled it quickly.
Bewertet am 5.2.2020
Every Non-Profit Needs This
Kommentare: This is absolutely wonderful. The layout is so easy on the eyes. Other online auction sites lay out the items in a way that is messy or confusing. This is clean and clear and attractive. Technology is not a strong suit for me, I have had to call the help desk 3 times in the last 18 months. [SENSITIVE CONTENT HIDDEN] is wonderful. She picks up the phone right away. She is patient and knowledgeable and kind. At first I was hesitant to use a site that charges a fee. But, I soon realized that the nominal fee is worth it.
Vorteile: This is so user friendly. I also love that I can reach wider audiences with an online auction than a regular silent auction as I've used in the past.
Nachteile: I guess I wish that the registration process for bidders was a tiny bit easier. I worry that some people hesitate to register.
Bewertet am 30.10.2019
Another Successful Auction
Kommentare: It was a great experience and i found the support to be very helpful. I sometimes felt bad having to call them about something I probably should know, but they were patient and helpful.
Vorteile: Bidding Owl is user friendly even for someone who is not techy. As we continue to use it we find even more features that have helped us with our Auction.
Nachteile: At first i was afraid to click on some of the menu buttons for fear of what might happen. I soon learned however that they have safeguards to prevent you from having to proceed in something you are not sure of.
Bewertet am 23.1.2020
Very Recommended Auction Software
Kommentare: We often get bidder that unclaimed their bidding after the auction ended which mean we need to pay the fee with our own money. I asked BiddingOwl.com to remove their bidding from the bill and BiddingOwl.com do that for us. Really thank you
Vorteile: It is easy to operate and for the bidder it is easy to use and understand how to bid.
Nachteile: They cannot change the placement setting of their display.
Bewertet am 31.1.2020
Great Customer Service! Great Value!
Kommentare: Fabulous return for investment! Would recommend and use again. Great value!
Vorteile: This online bidding software is very easy to use and set up. Photos are easy to load and it's easy for Bidders to register and customizable for notifications. Great value!
Nachteile: Not quite as many features as some other auction software companies, service went down twice during event, but we are using again. Great technical service, and all worked out well in the end.
Bewertet am 17.4.2019
A Great Auction Management Option
Kommentare: We found that using Bidding Owl helped us to organize our auction items and gave us greater flexibility with making adjustments to pricing and bid increments than we had using manual bidding process. It saved hassle and frustration for both us and our bidders at the end of the night! It was exciting to track the progress of the bidding in real time and obtain data that can be used going forward. Overall, it was a positive experience and we look forward to using it again next year!
Vorteile: For a small organization, it was great to have an online auction management service option that had a simple, relatively low cost pricing structure in order to eliminate the risk associated with subscription fees or high up-front costs. The customer service was very responsive and quick, whether by email or by phone. Item entry and management was simple and generally intuitive. It was great to have the ability to enter default choices as a batch and to update them as needed individually or as a group. Also, it was helpful to have the ability to upload 3 pictures per item.
Nachteile: There were some features that are less intuitive, so perhaps a more robust help section to eliminate the need to contact Customer Service. However, as mentioned above, they are very responsive, but it would be nice to find more answers without that step. Although there is a nice printable instruction sheet for registering and bidding for users, I would find it helpful for future updates if there were more printable step-by-step instructions for volunteers (who may be less familiar with the software) to reference during bidding and check out. I was disappointed that there is not an automated way within the software to create display bid description sheets automatically. However, customer service recommended that we use the export items feature and perform a mail merge in Word, and that worked beautifully for our purposes.
Bewertet am 26.3.2019
Bidding Owl is a great, cost effective way to get your fundraising auction online.
Kommentare: I've been really pleased with the overall experience with Bidding Owl. I think its best feature is the customer service. They have helped me repeatedly, even when the problem is on my computer's end and not a site issue. I highly recommend Bidding Owl for a small to medium fundraising effort. Ours is a school parent club raising approximately $35k-$50k per year.
Vorteile: I find it really user friendly for the most part. I like the ability to include items that are in our silent and live auctions without being charged a % fee for them. Bidding Owl has really reasonable rates and amazing customer service. I love that we have our own auction site name that is easy for people to remember and to use in marketing materials. I would love to try mobile bidding, which I think is a great feature, but the location we've used for many years for our auction event has really poor internet.
Nachteile: There are certain features I wish would be implemented, such as the ability to rearrange images and the ability for bidders to right click on items to open them in new tabs. Other auction sites have this feature, and I wish BiddingOwl had it as well. I also really wish we could store people's credit card information to make checkout more streamlined at the end of the live/silent auction event. I wish there was more flexibility in editing our home page design.
Bewertet am 4.4.2019
Bidding Owl is great for schools and non-profits
Kommentare: As a school group and non-profit we really needed a low cost auction solution. Not only was this low cost, but we increased our auction revenue so much over the standard paper and pen silent auction. Our parents and bidders loved it and loved being able to bid on their phones during the event. Just remember not to plan anything big at your event during the last 10 minutes of auction bidding, because everyone will be glued to their phones and having fun bidding. Proxy bid functionality is awesome, but lots of bidders still like to be in the moment and do it manually.
Vorteile: We liked that we could use it and test it out before buying. It is user friendly and we are able to quickly add new items to our auction. This is our second year using it and we really liked the option to carry over the listing from last year and edit, delete or add as needed. It saved a lot of time.
Nachteile: We wish the pictures on each listing could be larger or that the bidder could zoom in on them. I feel like all of our bidders can't see the amazing detail in our auction baskets. We also experienced a slight issue with bid increments and proxy bids. We set the bid increment on all of our auctions to $5, but the way proxy bids would outbid regular bids sometimes allowed a bid of $91 for example. It confused some of our bidders.
Bewertet am 21.3.2019
BiddingOwl has completely restructured our annual fundraising auction
Kommentare: After 10 years of doing the traditional live and silent auction, we decided to give the online auction option a try. After quite a bit of research, we chose BiddingOwl as our online software. We now make more than half of our total profit from the online part of our auction, and I am pushing to completely move to online only. BiddingOwl has made this shift incredibly easy and profitable. We are now able to reach a much wider audience. This is our fourth year using BiddingOwl and we will continue to do so!
Great customer support, especially for a "newbie" like me. The overall look is generally nice and clean. The bidding and check out process is fairly easy from the consumer end.
I like that we can save items from year to year. Once you've set it up once, the work has decreased immensely over the years.
I'd like to have a little more choice in font, colors, etc during the set up.
It would make sense to have the logo (and other info) for a donor come up when they are chosen as a donor for an item.
It would be helpful to keep bidders in the database when the auction is reset.
Bewertet am 11.6.2019
Kommentare: Lets you plan online auction with less hassle. Adding items for auctioning is simple and you can add them prior to the day of auctioning. It also reaches a wider audience in the most convenient way. Online auction is way simpler thanks to BidOwl and smart devices.
Vorteile: One of the best thing about online world is being able to reach many people, and working with this software just shows how sometimes you can limit yourself when you stick to traditional systems of handling business. The software lets you track the entire auction process in real time. You can tell how you're performing and track progress to identify trends. Reports on auction activities can also be saved for future references in case you want to know which direction is best for your next online auction. No one is good at everything and you have to learn and try new things. Great customer support makes it possible to wrap your head around the tool and be able to take off just in good time. It's also cost-effective, which lets you focus more on revenue maximization. Since you can reach a wider audience, good planning and execution can get you tremendous results It's very user-friendly. Adding items for auction on the tool is much simpler with templates. Also, you can add items prior to the big day so your bidders can get to know what's available.
Nachteile: There should be an option that lets you print bidding sheets. Drag and drop feature isn't available. Would be a good thing to have.
Antwort des Softwareanbieters
von BiddingOwl.com an 14.11.2019
Thank you so much for your feedback! We wanted to make sure that you knew that there is an option to automatically print your bid sheets in a run through the Print section of your Auction Administrators page. If you ever need any assistance please feel free to give us a call!
Bewertet am 8.5.2019
Perfect for first time online auction for school fundraiser
Kommentare: Since i am typing this review before the auction ends, my overall experience is good. This is the first time our school moves from traditional paper silent auction to online bidding. We'll see how much this is better than the traditional way.
Vorteile: With the simple and easy-to-enter templates, i got a bunch of items online in no time. Customer support replied to email within a day. With the software, we can now let parents to see what items are on auction before the day of event.
Nachteile: it would be nice if they support more than 1 count of an item in an auction. i don't want to have 12 identical items on a page because we have received 12 of them. it would be better if we can limit the site to invitation only.
Bewertet am 23.10.2018
Bidding Owl helped us make our Silent Auction the most successful ever!
Kommentare: Our auction raised 50% more than last year, thanks to Bidding Owl. This whole process made the day of our event so much more manageable, streamlined and FUN! Can’t wait to use Bidding Owl again next year!!
Vorteile: The software was very user-friendly and the Help options and videos were extremely helpful! If I couldn't find an answer, Customer support were a quick email/phone call away...and they were quick to respond! It was also a breeze for our bidders to navigate as well.
Nachteile: I suppose there were a couple times we weren't able to manipulate the grids the way we wanted to, but that's likely because none of us were too computer savvy. Having said that, it was surprisingly easy for us computer novices to get the information we needed. Again, Customer support clarified pretty much everything for us!
Bewertet am 9.9.2018
Fantastic site and great customer service!
Kommentare: We have used this for our yearly on line auction for 4 years with great results. It is our biggest fund raiser of the year. It is a way to raise money that is successful for our rescue and people have a lot of fun using Bidding Owl. They have told us they look forward to this auction every year.
Vorteile: It is easy to use and the customer service is top notch! This is the 4th year we have used Bidding Owl and have been more than pleased each time.
Nachteile: In all honesty I can't say that there is anything that we have not been pleased with while using this service.
Bewertet am 6.12.2018
Bidding Owl a great product!
Kommentare: I used this software for our elementary school online auction. It was great to use for bidders, visually really bright and pretty! The cost was wonderful too for what you receive! Im a huge fan!
I loved the ease of use for this product. Set up was extremely easy, support was quick very responsive and helpful!
The product has reports you can run and emails you can send to bidders and winners. Easy to download to excel as well. I also loved that it works on your mobile as well for easy access. Great for the price.
Nachteile: Only con would be if it would ask users for their childs name as well so it would appear on the invoices since im using this for school.
Bewertet am 26.8.2019
Out Not-For-Profit Business experience of Bidding Owl
Kommentare: It was great. We initially thought the SMS alerts were not working but in fact they were and worked fantastic! Having a different pricing structure for NFP (Not For Profit) organisations would definitely get more customers their way.
Vorteile: We liked how easy it was to enter the the Bidding Item, the Donor and the bidding specifics, such as Market Value, Start and Bidding increments. We also like the ease of updating these details. The Multiple edit options to change from Silent to Online auction was really great as it saved as individually going thorough each item and manually changing it!
Nachteile: Not many, except we are based in Australia, and even thought the Bidding End Date and time was shown, the countdown clock was showing what I'm guessing was Michigan Time zone. Although this could have been our fault for not configuring it properly. I'm sure there is an easy fix for it, otherwise we couldn't find any faults with it.
Bewertet am 15.10.2019
Outstanding Customer Service
Kommentare: We are new to using an online system for our auction, and I have been very pleased with BiddingOwl.com. From my initial questions before we decided to use their platform for our auction, throughout the entire set-up process, their customer service has been top notch. Very responsive and informative.
Vorteile: I love the ease of setting up individual auction items. The item management system is very easy to use, which makes my job so much easier!
Nachteile: I wish that there was an online app for biddingowl, that was optimized for smart phones.
Bewertet am 5.2.2020
Makes auctions so much easier
Kommentare: We've been able to (more easily) raise a lot more money through out online / fundraising auctions when using this software. We've also had comments from our supporters that it has made things easier on their end.
Vorteile: We don't do many auction based fundraisers throughout the year, but we still always dread them as they approach. That is, we did, before finding biddingowl.com. Gone are the nightmares of using a paper-based auction system that we spent oodles of time organizing, tracking, reconciling, etc. Bidding Owl makes it easier for us to organize, but also for our users to engage in the auction. With tools like the 'auto bid up to a certain amount', people are more willing to spend money, meaning we raise more.
Nachteile: It's not the most visually appealing software on the market. Granted, we haven't used other auction tools specifically, but the ui / visual design of the software just feels a bit dated. Like early 2000s look. Design trends across the industry have moved on, and there's little excuse these days for not having a service that is visually attractive for the users to engage with.
Antwort des Softwareanbieters
von BiddingOwl.com an 20.2.2020
Thank you so much for your review! We appreciate your great comments and constructive feedback. We agree it is time for a refresh of the site. We are currently working on a refreshed look while keeping our user-friendly platform. We have listened to our auction chairpersons and bidders and will even be adding some additional enhancements! Thank you for letting us be part of your success!
Bewertet am 15.11.2018
Basic and Useful Fundraising Platform
Kommentare: Customer service responses are timely and helpful. I would love to see an updated look for auction pages and more customization options.
Vorteile: User friendly platform to raise funds for our non profit organization.
Nachteile: Payment integration, there is always the concern that a bidder can commit to purchasing an item but not follow through with payment as it is collected through another platform
Bewertet am 22.3.2019
Great For Elementary School Auction
Kommentare: This is our school's third year using BiddingOwl.com to run our online auction and to sell our auction tickets. It works perfectly for our needs and charges a very fair price. The customer support is great.
Vorteile: I love that there is no subscription fee. The costumer support is great and I love that you can "reset" your auction if most items stay the same from year to year, rather than having to re-enter all items every year.
Nachteile: The close out process took me a little bit to figure out (although I am not super tech savvy).
Bewertet am 19.9.2019
Highly Recommend Bidding Owl
Kommentare: Our overall experience with Bidding Owl was fantastic! The customer service they offer is truly top-notch. They are polite, helpful and quick to respond. We look forward to utilizing this software again in the future.
Vorteile: Bidding Owl is incredibly user-friendly and offers a variety of options to customize the type of auction you are trying to build. I love how quickly we can add items, track bids and adjust features as needed.
Nachteile: We had a lot of donors, and the scrolling banner only offers a single-line scroll. 2 or 3 scroll lines to maximize the donor view would be a great addition.