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Über EZnet Scheduler

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Vorteile:

System allows us to have multiple calenders for doctor and therapists. Reports of services provided, missed or rescheduled appointments help our office keep accurate stats.

Nachteile:

I find that with our part time employee it is difficult to change her availability around of appointments.

Bewertungen zu EZnet Scheduler

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,3
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,0/10

EZnet Scheduler hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 140 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (140)

Jessica
Jessica
Case Manager in USA
Verifizierter Nutzer auf LinkedIn
Staatsverwaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love it!

5,0 vor 4 Jahren

Vorteile:

The ability to schedule multiple appts and mark them accordingly.

Nachteile:

That it times out so quickly and the small print size when trying to print.

Antwort von EZnet Scheduler

vor 4 Jahren

Hi Jessica, Thank you so much for taking the time to leave this review. We really appreciate your business. Thank you for providing feedback on the program as well and bringing your particular issue to our attention. Please let us know what we can do for you in the future!--JG

Gene
Gene
Technical Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Scheduling software that fit our use case, but not like a glove.

4,0 vor 2 Jahren

Kommentare: We have used EZnet Scheduler for several years now with satisfactory results. Everyone on staff has asked for an app for their phone though. Unsure why this hasn't been created yet.

Vorteile:

This software was easily adaptable to our type of business and allowed the flexibility to change parameters to meet our specific resource types. It was relatively easy to customize and we were able to get started fairly quickly. Sends Text and/or email notifications to both the technician, and if needed, the customer.

Nachteile:

No mobile app. You navigate to the site via a mobile browser and it is difficult to see and manipulate the various appointments created. If you have the credentials to change the schedule, you can accidentally move the appointments around without any confirmation request.

Antwort von EZnet Scheduler

vor 2 Jahren

Thanks Gene for your thoughtful review! We are working on exciting new enhancements to the Scheduler and an app is in the works! We are in the process of adding two new features (testing mode) including two-way text messaging which is directly integrated into the calendar and updates appointments automatically. The other new feature coming out soon is IntelliVu digital job board with a Kanban view with drag and drop capability to update the status of a job/project/task and notify internal stakeholders as well as your customers. If you'd like to participate in our select beta group, please call us at 888.959.7475. Thanks for being a long-time, loyal customer--we appreciate it!

Jordanna
Owner in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good but lacking important features

3,0 vor 2 Jahren

Vorteile:

I like that it’s fairly easy to use and easy to navigate.

Nachteile:

I wish there it wouldn’t tell you WHO scheduled an appointment as well as a time stamp with the date and time that user scheduled the appointment. It also is not very mobile friendly

Antwort von EZnet Scheduler

vor 2 Jahren

Thank you Jordanna for your review. To view who created an appointment, select "Appointment Report" from Reports menu. Click "Run report" button. Then, you'll see who created the appointment and the creation date as well as modification information to the appointment. You are able to select which fields to display on this report in the "Display basic fields" drop-down menu from "Display Options" section in the middle of the window. We are in the process of adding new features including Enhanced Text Messaging which allows two-way text messages which automatically update the Scheduler, and IntelliVu digital job board which enables a Kanban view with drag and drop capability to improve workflow. If you're interested in participating in our beta release program, please contact customer support at 888.959.7475 for more information and to get on our list. Thanks for your business and your feedback. We greatly appreciate you.

Sam
Director of Administration in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Just like its name suggests!

5,0 vor 3 Monaten

Kommentare: Overall, no complaints! It works well for us and we like how easy appointment scheduling is!

Vorteile:

EZnet Scheduler was great for our office when the pandemic shifted so many things remote--it's easy to use, reasonably priced, and good for the full appointment process. I think the practicality of it for both in-office and remote environments is the biggest plus.

Nachteile:

More than once there have been login issues. If you forget a password, that can create a whole world of complications (customer service helps when they can of course). It does time out quickly too.

Antwort von EZnet Scheduler

vor 3 Monaten

Hi Sam, Thanks for taking the time to leave us a review. We appreciate the feedback on the login issues you've experienced as well as the time-out rate. I'm creating a ticket for our dev team to address. Feel free to contact us directly for any specific issues you're having so we can resolve them. Thanks again for being a loyal customer. We appreciate you! Jena

Brad
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Service industry easy easy easy

5,0 vor 2 Jahren

Vorteile:

Simple to learn and set up. Not overly pricey. We won’t from a Manuel scheduling board to this and it was a seem less transition.

Nachteile:

The only thing that it is missing is the ability to scan in a previous work order to be able to reference the last job while scheduling a customer.

Antwort von EZnet Scheduler

vor 2 Jahren

Brad thanks so much for taking the time to review EZnet Scheduler, and for your long-time business. We are in the process of rolling out some new features including Enhanced Text Messaging where customer's responses are integrated directly into the calendar updating the appointment status in real time. We're also introducing a Kanban feature called IntelliVu digital job board, a Kanban view that allows you to track the appointment status to improve workflow. Right now you can add a photo or document through Company Accounts, Manage Customer Records. Find the specific customer, click the wrench. Click the Photos/Documents tab. Then select Browse, find the desired file, select Upload.Then, click save. We are also in the process of introducing a new interface and in that release, we will be adding additional capabilities with adding photos/documents. If you're interested, we are looking for a select group of customers for our beta release. Call 888.959.7475 if you're interested.

Jylly
Studio Manager in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

User friendly and effective scheduler

5,0 vor 4 Jahren

Kommentare: We use it for getting a birds eye view of all of our locations and each nights classes. It allows a Snapshot so we can see open times at the studio and differentiate between recurring in-house classes and outside rental bookings.

Vorteile:

It’s easy to color code and customize your classes or bookings. It allows recurring appointments as well as alerts you when there’s a double booking. Easy to use and super effective.

Nachteile:

I wish I could easily print the days bookings just like it looked on my screen. I also wish LOGIN was directly on the home screen and that as soon as you logged in on the mobile device that it loaded the FULL calendar view.

Antwort von EZnet Scheduler

vor 4 Jahren

Hi Jylly, Thank you so much for taking the time to leave this great review. We really appreciate your business. Thank you for providing feedback on the program as well and bringing your particular issue to our attention. Please let us know what we can do for you in the future!--JG

Ronald
Logistics Manager in USA
Medizinische Geräte, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The perfect fit for our company!

5,0 vor 2 Jahren

Vorteile:

EZNet scheduler provides us with an accurate dependable cloud based scheduling option that is fully customizable without breaking the bank.

Nachteile:

EZNet Scheduler works perfect for the application we needed. We reviewed several other applications and EZNet scheduler was the only one that fit our needs completely.

Antwort von EZnet Scheduler

vor 2 Jahren

We're so happy to have you as a loyal customer Ronald. Thanks for the review and stay tuned as we fine tune some new enhancements to the Scheduler. Watch our Facebook and Twitter for details.

Caitlin
Assistant Cheif in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good software for basic scheduling needs. Not too fussy, though is sensitive to appoinment process.

4,0 vor 6 Jahren

Kommentare: Ability to view, track, and manipulate schedule online has been a huge help to our customers. It is also extremely helpful having the ability to quickly and easily update appointment statuses as they happen.

Vorteile:

-Appointment Status drop-down selection -Appointment email reminders are extremely helpful -Screen navigation and view manipulation -Helpful export feature -Ability to select multiple instructors for a single appointment. Makes meetings schedules much easier.

Nachteile:

-Buggy and easy to break. Once broke down the entire server because I accidentally put an end time to occur before the start time. Shut the whole site down. -Can't run any usable reports, such as amounts of time spent by different instructors for specified date range and appointment status. Currently must be counted manually. -Frequent loss of appointments. Disappears for no apparent reasons. Will be scheduled, shows on screen, then few days later or so, customer shows up with hand written appointment card. No appointment on schedule. -Updating customer info has no affect on any existing appointments scheduled for customer. Must update the client in the database, then go and find every occurring scheduled appointment for said customer and update manually. Previous software updated all appointment occurrences with one update.

Antwort von EZnet Scheduler

vor 6 Jahren

Dear Caitlin, Thank you for your feedback and review. I am sorry you experienced some difficulty with your scheduler. Please help me under what reports you need so we can help you. We can customize any report for you and in many cases we can show you how to run the report you need. A report can be created that will not require manual counting . I will be asking my customer service manager to reach out to you to better understand your concerns so we can correct it for you. Thanks again for your feedback. It is very important to us.

Jan
Office Manager in USA
Buchhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Software Review

4,0 vor 2 Jahren

Kommentare: This is so much better than our old system of scheduling in a handwritten calendar. There are probably many more uses to the EZnet Scheduler than I have been able to utilize.

Vorteile:

The program is easy to use for the most part.

Nachteile:

It doesn't seem compatible with multiple appointment schedules. For example: we have 5 accountants, and each one utilizes has different time slots for appointments during tax season. This year we had your programmers set them up, but it still was not perfect. It would be nice if you had search filters (like you could go to the next available time slot rather than look at each day for the next available slot). Could there be a way to leave a slot available one scheduled when a client calls and wants to move the date they want to schedule rather than clearing out the appointment slot entirely?

Antwort von EZnet Scheduler

vor 2 Jahren

Jan thanks so much for your review. You can look for next available slot either through internal calendar searching by day or to see more openings by week or month. Or, your customers can click on type of appointment and view available appointments in external calendar. Or, open a second browser window and view the Scheduler side by side if you want to look for next appointment while keeping the existing appointment open. Alternately, we offer custom programming and would be happy to discuss this with you. To address your second question, there are two ways to have multiple appointments per time slot. First, you can change the assignment count in Station/Employee management option under Company Account. Select the edit wrench, then change the value in Assignment Count field to 2 or however many appointments you wish to have available per time slot. Or force save directly from an appointment. Please call our customer support team for additional details at 888.959.7475.

Tasha
RN Employee Health in USA
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

EZ Scheduler Review

4,0 vor 4 Jahren

Kommentare: Primarily positive. As the administrator and primary user that sets the blocks and exceptions up, it's sometimes time consuming to put them in and get them in correct in one session.

Vorteile:

It is easy to move the appointments around and being able to limit access for certain users to read only or they aren't allowed to override scheduling parameters

Nachteile:

I find that with our part time employee it is difficult to change her availability around of appointments. If she's off several random days a month I have to individually put in the exceptions and frequently I have to re-do them until I get it just right. I feel like that part could use some major improvement, also having the calendar show the changes without having to exit view the calendar and then go back to edit if it's not correct.

Antwort von EZnet Scheduler

vor 4 Jahren

Hi Tasha, Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program. If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG

Jessica
Office Assistant in USA
Regierungsbeziehungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Some good but most really bad

2,0 vor 4 Jahren

Kommentare: If the web support actually takes the time to help fix our problems, we can be more satisfied using the product.

Vorteile:

It is good as far as using it for scheduling purposes. The different types of views are fantastic

Nachteile:

We have the assessors calendars that we view daily for community assignments and every so often it resets too see all calendars and we would have to set it up again. it is a inconvenience to whoever is scheduling for the day.

Antwort von EZnet Scheduler

vor 4 Jahren

Hi Jessica, Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program. If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG

Carla
nurse in USA
Medizinische Praxis, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

GREAT SOFTWARE!!!

5,0 vor 4 Jahren

Vorteile:

This software is easy to use and pretty self explanatory. It's customizable to make it more functional and specific to our needs. Not sure where we would be or what we would do without EZnet.

Nachteile:

It would be great to have a history feature on appointments that were previously deleted. For each day run a report to see if appointments were deleted and by which user.

Antwort von EZnet Scheduler

vor 4 Jahren

Dear Carla, Thank you so much for taking the time to leave your excellent review. We really appreciate your business. Thank you for providing feedback on the program as well and bringing new ideas to the table!. Please let us know what we can do for you in the future!---JG

Jesse
Development Manager in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Outdated

2,0 vor 2 Jahren

Kommentare: For the price we pay, we have access to very limited features.

Vorteile:

Served the purpose we needed it to for a while.

Nachteile:

Software seems very outdated and not very functional or user friendly. Unnecessarily complicated to use and does not have important built-in features such as auto-saving, auto-replies, or easy online scheduling.

Antwort von EZnet Scheduler

vor 2 Jahren

Jesse thanks for taking the time for your review. I know we've addressed your concerns via email separately. I want to confirm we are in the process of adding new features, functionality, and also updating the look and feel. The auto save feature is available. Please contact our customer support team at 888.959.7475 if you would like us to show you how to set that up. In our upcoming release, we are introducing two-way text messaging integrated into the Scheduler. We're also introducing IntelliVu digital job board which enables a Kanban view to track projects in your workflow. If you are interested in our beta release, please contact our customer support team. Thanks for your feedback and know we are working hard to improve the Scheduler and add more features.

Jennifer
Office Manager in USA
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Multi-user friendly!

5,0 vor 4 Jahren

Kommentare: We have had a very positive experience with [SENSITIVE CONTENT HIDDEN] and his crew. We would recommend using this scheduler!

Vorteile:

This software is multi-user friendly. Since we have at least three people making appointments at a time, the real time updates are essential.

Nachteile:

My only wish is that multiple emails can be used to send appointment confirmations. Many of our clients ask for that.

Antwort von EZnet Scheduler

vor 4 Jahren

Thank you so much for your review, Jennifer! We are so glad to hear you are doing well and have benefited so much from EZnet Scheduler. Please let us know what we can do for you in the future!--JG

Nikea
Animal Caretaker in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Wellness Clinic

4,0 vor 4 Jahren

Kommentare: Nothing to add at this time

Vorteile:

The ability to filter customers by what is needed to identify last appointment, notes, and animal name.

Nachteile:

On the customer end the complaints are that they are unable to reset their password if they forgot the original one and end up calling us to make an appointment.

Antwort von EZnet Scheduler

vor 4 Jahren

Hi Nikea, Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program. If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG

Mark
Chiropractic Physician in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome gamechanger for my practice!

5,0 vor 4 Jahren

Kommentare: Having this software allows me to operate my practice without an assistant which is a huge savings!

Vorteile:

I like that I can access my schedule from remote locations and anytime on my cellphone. Also a big fan of the text and email reminders.

Nachteile:

There can be improvements when initially imputing a new patient and setting up the reminders.

Antwort von EZnet Scheduler

vor 4 Jahren

Mark- Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future!--JG

Michael
owner in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Chiropractic scheduler

4,0 vor 4 Jahren

Kommentare: Every now and then a patient doesn't get their reminder, but otherwise it saves many missed appointments per day.

Vorteile:

Patients love getting the text and/or email reminders, some patients rely on this feature. I like being able to check my schedule from any computer.

Nachteile:

I feel a iPhone app would be very useful.

Antwort von EZnet Scheduler

vor 4 Jahren

Michael-Thank you so much for taking the time to leave your review. We really appreciate your business. Thank you for providing feedback on your experience as well. Please let us know what we can do for you in the future!---JG

Mallory
Education Coordinator in Kanada
Umweltdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The calendar has many functions, but some things aren't as user friendly

4,0 vor 6 Jahren

Kommentare: organizing our bookings

Vorteile:

Colour coding different bookings, and having multiple calendars. Also the number of custom fields is great

Nachteile:

you can't link bookings happening on different dates, so booking multiple dates for the same person (and finding all their bookings) is difficult. Also the report feature is not user friendly

Antwort von EZnet Scheduler

vor 6 Jahren

Good afternoon Mallory. Thank you so much for your recent comment about our Eznet Scheduler. We take all positive and negative comments into consideration. We do see a benefit in reading comments from clients who have taken advantage of what our scheduler can do for thier company. If you know of any company that would benefit from our scheduling system, please share this link www.eznetscheduler.com. Thank you, Mike

Stacey
District Coordinator in USA
Buchhaltung, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy & Accurate

5,0 vor 4 Jahren

Kommentare: Great overall experience.

Vorteile:

This software is used for scheduling tax clients for a nationwide free tax preparation service. I have found it easy to print daily schedules. Customer support helps me when I'm locked out, too.

Nachteile:

There are none. The software does exactly what it's supposed to do.

Antwort von EZnet Scheduler

vor 4 Jahren

Stacey, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We're here for you anytime.--JG

Janell
Tutor in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use

5,0 vor 4 Jahren

Vorteile:

I find this software very easy to use. I sign in and can see my schedule for the day, the week, or the month. With a click on a name, I can see the details I need to communicate with my appointment.

Nachteile:

I would like to be able to set my view preference. The screen automatically opens to the day view but I find the week view more helpful.

Antwort von EZnet Scheduler

vor 4 Jahren

Hi Janell-Thank you so much for taking the time to leave great review. We really appreciate your business. Thank you for providing feedback on the program as well and bringing your particular issue to our attention. Please let us know what we can do for you in the future!--JG

Tim
Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This just works so good that we take it for granted.

5,0 vor 6 Jahren

Kommentare: It can be a challenge to do initial set up for a person like me with limited computer skills. The customer support is great is always very helpful though

Vorteile:

It is very user friendly when it is all set up the way you want it. It never fails. updates are done with little or no down time.

Antwort von EZnet Scheduler

vor 6 Jahren

Dear Tim. Thank you for your great review! We are now working on a simpler setup wizard to make it easier to setup a new scheduler. I appreciate your feedback and will keep you posted on our progress.

Elisa
clinical director in USA
Einzel- & Familiendienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good tool

5,0 vor 4 Jahren

Kommentare: This product works well for my practice!

Vorteile:

This software is easy to use. I like that I can add different codes and appt. settings. I can assess it anywhere

Nachteile:

It is not compatible with mobile devices. It would be nice to have an app. where changes can be made as well.

Antwort von EZnet Scheduler

vor 4 Jahren

Hi Elisa, Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about us. We're here for you anytime.--JG

stasia
diversion Supervisior in USA
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Scheduling Software

4,0 vor 4 Jahren

Kommentare: Overall EZNet has helped our organization improve efficiency.

Vorteile:

Easy for consumers to view options and schedule intake appointments. Generated confirmation/reminder emails are customizable, timely, and helpful.

Nachteile:

The user framework and display could be improved. The view settings are not easily navigated.

Antwort von EZnet Scheduler

vor 4 Jahren

Hi Stasia, Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program. If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG

Lorraine
Local coordinator in USA
Non-Profit-Organisation Management, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of use

5,0 vor 4 Jahren

Kommentare: Very good experience.

Vorteile:

I like the convenience and ease of use for customers to schedule appointments and for me to schedule staff to serve our customers.

Nachteile:

I didn’t find any negative experiences or comments.

Antwort von EZnet Scheduler

vor 4 Jahren

Hi Paul, Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We're here for you anytime.--JG

Christine
Executive Director in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I have been using EZNet scheduler for about 4 years now and it is just like it's name says---easy!

5,0 vor 6 Jahren

Vorteile:

I like the reports, the ease of adding new customers to the database, the accessibility to the calendar from any device.

Nachteile:

I would like to see the ability to produce reports that can filter out the customer name more effectively

Antwort von EZnet Scheduler

vor 6 Jahren

Christine, Thank you for your awesome review. We can customize a report for you to display whatever information you need. Please call us or email us with your request and we will help you.