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Über EZnet Scheduler
Nutzerfreundliche Online-Terminbuchung. Das perfekte Tool für kleine Unternehmen.
System allows us to have multiple calenders for doctor and therapists. Reports of services provided, missed or rescheduled appointments help our office keep accurate stats.
I find that with our part time employee it is difficult to change her availability around of appointments.
Nutzerbewertungen filtern (143)
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Nutzerbewertungen filtern (143)
Just like its name suggests!
Kommentare: Overall, no complaints! It works well for us and we like how easy appointment scheduling is!
Vorteile:
EZnet Scheduler was great for our office when the pandemic shifted so many things remote--it's easy to use, reasonably priced, and good for the full appointment process. I think the practicality of it for both in-office and remote environments is the biggest plus.
Nachteile:
More than once there have been login issues. If you forget a password, that can create a whole world of complications (customer service helps when they can of course). It does time out quickly too.
Antwort von Eznet Programming Services
letztes Jahr
Hi Sam, Thanks for taking the time to leave us a review. We appreciate the feedback on the login issues you've experienced as well as the time-out rate. I'm creating a ticket for our dev team to address. Feel free to contact us directly for any specific issues you're having so we can resolve them. Thanks again for being a loyal customer. We appreciate you! Jena
excellent scheduling software!!
Kommentare: EZNet Scheduler makes it so easy for everyone in our company to know exactly what is going on, no matter where we are at (work, home, anywhere!) without complicated emails or notifications. We have loved it ever since we started using it, and several upgrades have made it even better. We have multiple recording booths at our studio, and our schedule changes constantly throughout the day. EZNet makes it so simple for any employee to make changes to the schedule and put all notes and necessary information, including billing information, about each session into the schedule.
Vorteile:
EZNet Scheduler lets you organize calendar functions like a good old handwritten calendar. So many options for how to set it up and also for categorizing appointments. Our company tried other scheduling software, but always went back to a paper schedule book because they didn't allow for making notes or easy changes to appointments. We have many different kinds of appointments in our business, and the color coding makes it so easy. And the ability to input many different types of information about the appointments is outstanding (all client info, notes about the appointment, etc.). The "appointment status" options, which are completely customizable, are excellent, too.
Nachteile:
The program is great on laptop/desktop, but making changes on a phone is a bit tricky, at least with the configuration my company uses. It is also too easy to accidentally move an appointment by mistake when using the phone version. My only other complaint is the drop down "support" menu, which is directly above the "Today" button, which I need to click many times a day....the support menu will drop down and cover up the "today" button as you scroll over that part of the screen. Other than that, it's pretty much perfect!
Antwort von Eznet Programming Services
vor 5 Jahren
Thank you so much for your review, Susan! We are so glad to hear you are doing well and have benefited so much from EZnet Scheduler. Thank you for providing feedback on the program as well and bringing your particular issue to our attention-we will be looking into it. Please let us know what we can do for you in the future!--JG We are currently working on an updated version of the EZnet Scheduler which will allow for easier use on mobile phones
Outdated
Kommentare: For the price we pay, we have access to very limited features.
Vorteile:
Served the purpose we needed it to for a while.
Nachteile:
Software seems very outdated and not very functional or user friendly. Unnecessarily complicated to use and does not have important built-in features such as auto-saving, auto-replies, or easy online scheduling.
Antwort von Eznet Programming Services
vor 3 Jahren
Jesse thanks for taking the time for your review. I know we've addressed your concerns via email separately. I want to confirm we are in the process of adding new features, functionality, and also updating the look and feel. The auto save feature is available. Please contact our customer support team at 888.959.7475 if you would like us to show you how to set that up. In our upcoming release, we are introducing two-way text messaging integrated into the Scheduler. We're also introducing IntelliVu digital job board which enables a Kanban view to track projects in your workflow. If you are interested in our beta release, please contact our customer support team. Thanks for your feedback and know we are working hard to improve the Scheduler and add more features.
EZnet Scheduler Experiences
Kommentare: This is a reliable program that is reasonably priced and works very well for offices with remote workers as well as on site.
Vorteile:
Having a cloud based, reliable software is imperative for our office; this program fits the bill.
Nachteile:
Reminder and notifications are more cumbersome to set up than we would like, it would be good to have the ability to set up multiple clients at one time for those.
Antwort von Eznet Programming Services
vor 3 Jahren
Kimberlee thanks for your review and your continued business. We're in the process of adding Enhanced Text Messaging making it easier to send messages and also now you'll be able to receive messages. I've collected your feedback for future releases. Thanks again!
best scheduling software
Vorteile:
I've been using EZnet for many years. Very good software to use daily and to store appointment and service records
Nachteile:
still can improve on ease of text notifications
Antwort von Eznet Programming Services
vor 3 Jahren
Thanks Jose for your long-time support and your feedback. I'm excited to let you know we are releasing a new version soon that will include Enhanced Text Messaging which is two-way text messaging that automatically updates the appointment status in the Scheduler. Plus, we'll be releasing IntelliVu digital job board which is a Kanban view with drag and drop capability to track the status of appointments. If you would like to participate in our beta release, please contact customer support at 888.959.7475 and we'll add you to the select list.
Fair
Kommentare: It's fairly simple to use. It's really not great, but it's better than nothing. It's a shame we have devoted so much time to this particular software, I would love to see it upgrade itself and transform into a "can't live without" program.
Vorteile:
I love the use of notes when booking appointments. The drop-down menu for tagging multiple people is also a plus.
Nachteile:
It's 2022 and this software doesn't have an app. It is hard to use on a cellphone browser. In Today's world, a company needs to be flexible. This software does not fit into that category. Frankly, it's been too long for it to NOT have an app, and seems like there could be better alternatives.
Antwort von Eznet Programming Services
vor 3 Jahren
Thanks Jaime for your review and letting us know where we can make improvements. We are in the middle of adding some new features and shortly after that a new interface. We agree we need an app and are putting that together and is on deck. We can make adjustments to the mobile experience. Please contact our customer support team at 888.959.7475 and let us know what areas in particular so we can make those adjustments. We do want to be that "can't live without" tool and we think the new two-way text feature as well as our Kanban feature, IntelliVu digital job board are steps in that direction--as well as an upgrade to our interface. We appreciate your continued support and loyal business. We are making enhancements and want to make sure we deliver that "wow" experience you mentioned.
Software Review
Kommentare: This is so much better than our old system of scheduling in a handwritten calendar. There are probably many more uses to the EZnet Scheduler than I have been able to utilize.
Vorteile:
The program is easy to use for the most part.
Nachteile:
It doesn't seem compatible with multiple appointment schedules. For example: we have 5 accountants, and each one utilizes has different time slots for appointments during tax season. This year we had your programmers set them up, but it still was not perfect. It would be nice if you had search filters (like you could go to the next available time slot rather than look at each day for the next available slot). Could there be a way to leave a slot available one scheduled when a client calls and wants to move the date they want to schedule rather than clearing out the appointment slot entirely?
Antwort von Eznet Programming Services
vor 3 Jahren
Jan thanks so much for your review. You can look for next available slot either through internal calendar searching by day or to see more openings by week or month. Or, your customers can click on type of appointment and view available appointments in external calendar. Or, open a second browser window and view the Scheduler side by side if you want to look for next appointment while keeping the existing appointment open. Alternately, we offer custom programming and would be happy to discuss this with you. To address your second question, there are two ways to have multiple appointments per time slot. First, you can change the assignment count in Station/Employee management option under Company Account. Select the edit wrench, then change the value in Assignment Count field to 2 or however many appointments you wish to have available per time slot. Or force save directly from an appointment. Please call our customer support team for additional details at 888.959.7475.
Mecanics
Vorteile:
easy to use to book jobs for mechanics . Can schedule different jobs to different mechanics
Nachteile:
only thing is when trying to book on lunch time doesn't allow you
Antwort von Eznet Programming Services
vor 3 Jahren
Thanks Billie for your review. We're so happy to hear you like the ability to schedule different jobs to different mechanics. We think you'll be excited to learn we are in the process of releasing two new features. IntelliVu digital job board enables a Kanban view and we've created drag and drop capability so you can track the progress of each job. Enhanced Text Messaging is two-way text messaging which automatically updates the appointment status in the Scheduler. If you're interested in participating in our beta release, please contact our customer support team at 888.959.7475 to be a part of a select group of customers to use these features first. To override the blocked time, click on any open time slot, edit the appointment with the start time, date, and end time and date (on the top left). When you select "save" the system will prompt to "force save the appt". Select yes and you will then override the blocked time. Call 888.959.7475 with any questions. Thanks again!
Good software for basic scheduling needs. Not too fussy, though is sensitive to appoinment process.
Kommentare: Ability to view, track, and manipulate schedule online has been a huge help to our customers. It is also extremely helpful having the ability to quickly and easily update appointment statuses as they happen.
Vorteile:
-Appointment Status drop-down selection -Appointment email reminders are extremely helpful -Screen navigation and view manipulation -Helpful export feature -Ability to select multiple instructors for a single appointment. Makes meetings schedules much easier.
Nachteile:
-Buggy and easy to break. Once broke down the entire server because I accidentally put an end time to occur before the start time. Shut the whole site down. -Can't run any usable reports, such as amounts of time spent by different instructors for specified date range and appointment status. Currently must be counted manually. -Frequent loss of appointments. Disappears for no apparent reasons. Will be scheduled, shows on screen, then few days later or so, customer shows up with hand written appointment card. No appointment on schedule. -Updating customer info has no affect on any existing appointments scheduled for customer. Must update the client in the database, then go and find every occurring scheduled appointment for said customer and update manually. Previous software updated all appointment occurrences with one update.
Antwort von Eznet Programming Services
vor 7 Jahren
Dear Caitlin, Thank you for your feedback and review. I am sorry you experienced some difficulty with your scheduler. Please help me under what reports you need so we can help you. We can customize any report for you and in many cases we can show you how to run the report you need. A report can be created that will not require manual counting . I will be asking my customer service manager to reach out to you to better understand your concerns so we can correct it for you. Thanks again for your feedback. It is very important to us.
Basic option for scheduling needs
Vorteile:
*Users can schedule appointments online *Sends text/email reminders to the client *Separate logins for staff and clients
Nachteile:
*Entering exceptions for specific dates are a pain to enter
Antwort von Eznet Programming Services
vor 5 Jahren
Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program. If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
Great scheduling software, great customer service
Kommentare: We have multiple clinics on a daily basis so having the scheduling calendar with an ability to view in multiple ways is extremely helpful for our business.
Vorteile:
I like that you can view the schedule in multiple ways (like by day, week, month). I also love the customer service I have received when I have had to call in, they are always friendly, polite and very helpful.
Nachteile:
I do not like having to force save appointments--I am not sure why this happens and it is only one extra click, but I wish I wouldn't have to do this at times.
Antwort von Eznet Programming Services
vor 5 Jahren
Hi Nicole, Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Thank you for providing feedback on the program as well and bringing your particular issue to our attention. Please let us know what we can do for you in the future!--JG
Nice program, could benefit from updates
Vorteile:
I like how the program is easy to use and dependable once it is set up.
Nachteile:
I wish it was easier to set up new appointments. Oftentimes the appointment doesn't save on the first attempt, or saves multiple times. It can be difficult to move appointments around or change them in other ways.
Antwort von Eznet Programming Services
vor 3 Jahren
Haley thanks for your review. We are in the process of updating the Scheduler and adding IntelliVu digital job board tool and Enhanced Text Messaging for two-way text messaging. Feel free to contact our customer support team 888.959.7475 to address the issue you're experiencing with new appointments. Thanks for your business and using EZ Scheduler.
Review
Kommentare: it has its pros and cons
Vorteile:
How the Appointment times are organized on the timeline.
Nachteile:
visual design and ease of use. hard to find booked appointments.
Antwort von Eznet Programming Services
vor 3 Jahren
Thanks Igor for your review and your business. I'm sorry to hear you're having trouble finding appointments. Please contact customer support as we're happy to help you. Based on your comments, you might be happy to hear we are in the process of a couple of updates that are near. The first update includes improved text ability through two-way text messages integrated directly into the Scheduler which automatically updates the status of each appointment. The other update is IntelliVu digital job board feature which is a Kanban view with drag and drop capability to track progress of an appointment. The second release addresses the visual design so stay tuned as we enhance the Scheduler to make it even better! If you're interesting in participating in a select group of customers for a beta release of the two new features, please contact us at 888.959.7475. Thank you, Jose.
Great standalone, flexible scheduler, but doesn't play well with others.
Vorteile:
The ability to have 16 employee's schedules on the screen at one time is vital for tax season. There are few scheduling programs that allow this viewing flexibility.
Nachteile:
EZNet does not integrate with our CRM so we have to duplicate effort to track our activities. No ability to require certain fields or engage data verification, so it does not enforce consistency between users.
Antwort von Eznet Programming Services
vor 5 Jahren
Hi Allison, Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program. If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
EZ allows us to schedule 7 studios within three locations and is visually so simple use!
Kommentare: Simple and easy to use for our needs.
Vorteile:
Visually it's super easy to determine what reservations we have, what's available, color code them so I know what is what.
Nachteile:
It doesn't alert you if there's a double booking when putting in recurring reservations. So if I'm booking 6 months I have to click each week to double check I didn't overlap with another reservation.
Antwort von Eznet Programming Services
vor 7 Jahren
Hi. Jylian, Thank you so much for your recent comment about our Eznet Scheduler. We take all positive and negative comments into consideration. We do see a benefit in reading comments from clients who have taken advantage of what our scheduler can do for thier company. In regards to your comment about "alerts," I will be sure to have one of our experts reach out to you regarding this concern. In the mean time, If you know of any company that would benefit from our scheduling system, please share this link www.eznetscheduler.com. Thank you, Mike
A great Tool
Kommentare: It helps everyone stay in tune to when we can and cannot schedule by the blocked off times for techs
Vorteile:
We like the part that allows us to block off time for certain techs on a daily basis
Nachteile:
Sometimes its a little slow but nothing stands out as being really bad
Antwort von Eznet Programming Services
vor 5 Jahren
Dear Tracey, Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Thank you for providing feedback on the speed of the program as well and bringing this issue to our attention.---JG
Very Satisfied
Vorteile:
All features are very straight forward and easy to navigate.
Nachteile:
I haven’t had a bad experience as of yet.
Antwort von Eznet Programming Services
vor 3 Jahren
Thank you Fiona for your review. We're happy to hear you are "very satisfied". Thanks for your business and stay tuned because we are in the process of releasing new features to make the Scheduler even better including Enhanced Text Messaging which enables automatic updates to status notifications in real time, and IntelliVu digital job board, a Kanban view with drag and drop capability to track progress of tasks.
not qualified to say
Kommentare: It was fine, I'm hoping to use it again next tax season.
Vorteile:
We use this product to schedule appointments for volunteers to prepare tax returns. I did not choose this software, not really sure who in our organization did. But, once I had access to it I found it relatively simple to pull reports showing how many appointments I had any given day. I also figured out how to add or delete appointments. For our purposes it worked fine.
Nachteile:
I think the process for pulling a report was cumbersome, but that could've been because I had no training on the product but figured out a way to do it myself.
Antwort von Eznet Programming Services
vor 3 Jahren
Mary thanks for your review. Anytime you have a question, we are here to answer it and help. Just call us at 888.959.7475. We're happy to show you how to use it and some tips and tricks.
Very Easy to Learn, and to use.
Kommentare: Appointments; tracking missing appointments, reminders. Ability to check our schedules any time or add to it any time.
Vorteile:
It is easy to for tracking appointments, staff additions to schedule appointment notes. easy to build our own features and needs. We are a group practice in the behavioral health field.
Nachteile:
A lot of room for repeated names and ID's. It use to have an ID letter& number that the system would develop. This feature was taken away, it causes a lot of repeated profiles with the same information
Antwort von Eznet Programming Services
vor 7 Jahren
Dear Alfa, Thank you for your review and feedback. I understand from our technical people that this feature still exist but my be hidden on your scheduler. I will have someone get back to you to make sure it is working to your satisfaction. Thanks!
I've had a few problems with this service, but most have been quickly solved by tech support.
Vorteile:
It's quite easy to use for clients and subscriber. It's easy to change parameters, make exceptions, block out times, although there is a learning curve to familiarizing oneself with the software.
Nachteile:
I've had some complaints from clients that they can't log in or can't cancel an existing appointment online. I'm not sure how to advise them.
Antwort von Eznet Programming Services
vor 7 Jahren
Doctor Brody, Thank you for a great review! I understand the feature that allows clients to cancel an appointment is not turned on in your scheduler. I believe this feature was turned off to avoid the patient creating a second record in your patient database. We are working on a solution that will avoid duplication of patient records. We will keep you posted on our progress. Thanks again.
ez net review
Kommentare: ive overall had a good experience
Vorteile:
the ease of use is always niceto have in the software
Nachteile:
honestly there isnt much bad i have to say about it
Antwort von Eznet Programming Services
vor 3 Jahren
Thanks so much Brian for your review. We're so happy you are satisfied and we're glad you've picked EZnet Scheduler for your needs. We're in the process of enhancing the Scheduler and will be announcing even neater features we think you'll appreciate too.
Clinic appointments
Vorteile:
Love notes, demographics, history of visits, ability to schedule recurring visits
Nachteile:
I transfer data to a word format when printing out reports. It would be great not tohave to copy and paste information.
Antwort von Eznet Programming Services
vor 5 Jahren
Hi Mary, Thank you so much for taking the time to leave this great review. We really appreciate your business. Thank you for providing feedback on the program as well and bringing your particular issue to our attention. Please let us know what we can do for you in the future!--JG
Features
Vorteile:
It’s features are very customizable and I like the email reminders.
Nachteile:
The cost for what I use it for seems more expensive than what I need and I’ve sent in customer service requests (over a year ago!) and have yet to hear back.
Antwort von Eznet Programming Services
vor 5 Jahren
Hi Karla, Thank you so much for taking the time to leave your review. We really appreciate your business. Thank you for providing feedback on your experience as well. Please let us know what we can do for you in the future!---JG
Very well thought out and easy to use software for business meetings or organizing daily tasks
Vorteile:
It is very easy to use Multiple people can use it under 1 design Additional options can be added so it is customizable
Nachteile:
notes don’t stay saved in customer profile.
Antwort von Eznet Programming Services
vor 5 Jahren
Hi Essha, Thank you so much for taking the time to leave this wonderful review. We really appreciate your business. Thank you for providing feedback on the program as well and bringing your particular issue to our attention. Please let us know what we can do for you in the future!--JG
Ez net review Lecours Motor Sales
Vorteile:
I like the multi user realtime update of this software
Nachteile:
that it relies solely on the internet, would like to have a backup stored in computer for upcoming weeks
Antwort von Eznet Programming Services
vor 5 Jahren
Francois-Thank you so much for taking the time to leave your review. We really appreciate your business. Thank you for providing feedback on your experience as well. Please let us know what we can do for you in the future!---JG
