GiveSmart Erfahrungen

HIGHLY satisfied customer for over 5 years now. Amazing customer support!

Kommentare: Nearly full event management by using this software.

Vorteile:

Easy to use, customize and edit and update. Features offered have improved each year we have contracted with Givesmart. "One stop shopping" for event and auction management. We have utilized more features each year. What started as just utilizing auction management capability with limited effort into making the online auction site attractive has evolved to guest ticketing, table assignments, a highly customized auction site that reflects the event theme and with real time auction progress and bids scrolling on large screen ad televisions throughout the event venue to increase people's competitive bidding nature. After action information has been vital to determining what auction items had the most interests and highest profit margin. Has enabled us to better focus solicitation efforts for the next year.

Nachteile:

Really very few cons for the software. Only limitation observed was limited printing options for auction item description for printing on card stock. There needs to be several options for the size and information/photo of the descriptive card tents.

Perfect Addition to Our Events

Kommentare: We looked around for awhile at a lot of different products before we settled on GiveSmart. Ultimately this one provided everything we needed with the perfect value for our money. So glad I found it!

Vorteile:

Very user friendly, all of the features we were looking for in a software program.

Nachteile:

There are certain things we cannot change/update ourselves. We have to contact support and have them do it.

Great platform for events

Kommentare: Givesmart helps us to make attractive fundraising event pages that also allow for smooth communication with our donors.

Vorteile:

The event landing page is very customizable and looks very high quality. On the back end it is easy to get the information you need plugged in for fundraising events. You can have an event page up and running in only a few hours time.

Nachteile:

Some of the back end features such as table assignments and ticket purchasing do not always function together smoothly. If a person purchases tickets or donates offline it is not always easy to get that plugged in nicely on the event site.

Improving their platform more and more each year!

Kommentare: GiveSmart makes it easy to enjoy an event/fundraiser by taking care of all customer needs and questions.

Vorteile:

The event page was a very clear and concise hub to drive people towards our silent auction. I loved the customization that allowed you to match the design of the link to your event, in addition to the generic donate button.

Nachteile:

The fact that the back end of the items tab didn't show a photo preview icon on each line. Also, that there isn't a comprehensive final report you can direct download all at once. Instead, you must click into each category of results you want to see one by one and download.

GiveSmart is great

Kommentare: Fantastic. Highly recommended.

Vorteile:

Fantastic customer service. Like, seriously, the best. Better than any other vendor we use. The product is loaded with features, most of which we take advantage of -- auction items, auction packages, raffle tickets, event tickets, paddle raises, donations, users, registrants, etc. It's very intuitive to use; not difficult to set up a new event; very thorough and reporting capabilities; easy to process credit cards and receive payments...

Nachteile:

The visual design is a bit bland. Could be more pretty.

Great customer support

Kommentare: I loved the platform and the interface. The customer service it fantastic - especially that they have people come out and help with your events that truly care about the nonprofit sector. They really went above and beyond to help us close the auction and get the data inputted correctly!

Vorteile:

I really liked the salespeople and the way thy helped you with anything you needed. This is the best customer support I've seen from all mobile bidding sites.

Nachteile:

My only negative is the price for small nonprofits. If it were more affordable, I would use them again and again!

GiveSmart helped us to Pivot!

Kommentare: Our overall experience with GiveSmart was amazing. It was what helped us raise money right when the pandemic lockdown had started. We chose GiveSmart because of the good reviews and one other person we knew having used this product giving a good review. We had to make a decision quickly and chose GiveSmart and it was the best decision! I have referred several nonprofit organizations to this product.

Vorteile:

GiveSmart is user friendly. We had approximately a month before our annual auction and we were able to pivot from a live event to a virtual event DIY style.

Nachteile:

There were a couple of features that we would have liked to see; a customizable graphic that counts our "paddle raise" (which in our organization is a reverse auction), and being able to highlight our larger sponsors (give them more visibility for their sponsorship)

Creat Experience

Kommentare: It was a much better program than our previous auction software. And the customer service is top notch! They even went above and beyond this summer with a webinar series that helped us share best practices across the country.

Vorteile:

It is very easy to use, both on the admin side and for the users. It was very easy to customize on the back-end.

Nachteile:

There are some glitches in entering donation items and I had some photos disappear after loading them, but they were minimal.

GiveSmart is a smart choice!

Vorteile:

GiveSmart is a great platform for events -- either DIY or staffed by their team. I've worked with them for many years in three different organizations. They are solid, professional and goal-focused.

Nachteile:

There are some limitations with customization for displays, but that's minor, in my opinion.

GiveSmart Review

Kommentare: It has been a great relationship for us. We had onsite support for our first event and she was fantastic (and kept me sane). They are usually timely with responses. The only difficult time was when we were sent the wrong cc swipers for an event. Luckily we were able to get it rectified prior to the event date but I kept getting pushback as it was something we were doing incorrectly instead of having the wrong equipment that GiveSmart gave to us directly.

Vorteile:

+It incorporated everything we needed from ticket sales, to auction items to general donations

Nachteile:

-The display banner that showcases the donor names isn't customizable. You can change the color of the font or other display features.

Limited functionality and customization

Kommentare: I wish the people selling the product and facilitating its use had actual fundraising experience

Vorteile:

My staff had used it before and thought it was easier to use.

Nachteile:

Lacked basic software capabilities and extremely limited customization

JBWS GiveSmart Review

Kommentare: Our experience with GiveSmart has been extremely positive and I would (and do) recommend them to others. I would like to see more proactive information from GiveSmart for event planning in our new virtual world - the competition is in my email daily with free webinars and informative tips.

Vorteile:

Indefinite access to past campaigns Reports and analysis Attractive event website Ease of use by participants (in most cases) Ease of uploading items (in most cases except for raffle items) Excellent support

Nachteile:

- Inability to stratify sponsors - We have 5 tiers of sponsors but are limited to only standard & premium categories. Would be optimal to highlight them at their exact levels, especially title and top tier sponsors. - Inability to bulk upload raffle items. - Inability to bulk upload images. - Inability to reorder campaigns on the Campaign page. All our 2021 events appear first - I'd like to view active/current campaigns first. - Inability to copy an individual item from one campaign to another. - No log of sent text/e-mail blast messages. - Item title character limit is too short. - The term "User" for event participants/donors is confusing - they should be titled as participants/donors in their own category. It's confusing when every GiveSmart staffer who provided help is included in the list of event participants and donors. - If you are on the dashboard page of a specific campaign and want to get back to the main Campaign page, you have to click on your name in the top right corner. When you click on this, it gives you the options of Profile, GiveSmart Events, JBWS, Logout. "GiveSmart Events" is the intuitive choice but you have to click on the name of your organization (which for us is JBWS) to get back to the Campaign page. - Please add an option for guests to choose to be invoiced for donations. We have many donors give through foundations that need an invoice for the donation to be processed. We need to let them give through GS without our manual intervention.

Excellent customer service and product was perfect for our 250 person fundraiser!

Kommentare: Streamlined auction process before, during and after event. We went "paperless" and didn't have to fuss with paper bidding forms and associated headaches. We raised more than $10,000 more than we ever raised before using an online bidding system. We look forward to using again next year!

Vorteile:

Very easy to navigate the dashboard to build fundraising website and to upload pictures and descriptions of auction items. Bidders loved how easy it was to register for the silent auction, and we benefitted greatly from launching the website and opening the auction prior to the event. There were many easy tutorials for our volunteers to watch so that they could get comfortable with the online bidding system, and they were well equipped to handle questions from guests. We benefitted greatly from having an onsite specialist with us at the event. She was extremely professional, smart, highly capable and knowledgeable about the software, and she worked nimbly and confidently throughout the night to answer any questions and even offered suggestions that contributed significantly to the success of our auction - and on top of that, she was very enjoyable to be with! After the event, we were able to easily close our books and to process all payments (a significant improvement from many years of dealing with cash and checks and tracking down payments) and to run reports providing incredible data for us to review and learn from.

Nachteile:

I cannot think of anything to improve this software. It was perfect for our event - simple to use and very geared toward serving a volunteer-based event!

Great resource for virtual fundraising

Kommentare: GiveSmart has been a great resource for our online fundraising. We used the platform prior to the pandemic, and have increased our usage since. With endless access to the platform during the subscription period, we are able to come up with unique ways to fundraise and know the platform will help make them happen.

Vorteile:

GiveSmart is fairly intuitive and easy to use. There are a lot of guides that are easy to follow. The GiveSmart team has been very helpful in assisting our organization transition to virtual fundraising during the pandemic. GiveSmart has offered numerous webinars filled with tips regarding virtual fundraising. We love being able to customize many aspects of the platform to fit our fundraising needs and like that we have endless possibilities and uses for the platform. We are grateful for the ease of pulling comprehensive reports. This allows to easily and accurately move the data into our data collection system.

Nachteile:

Be sure to read and understand each feature and ask questions if something is not clear. We had an issue thinking that a feature on the auction meant one thing, but in reality it meant something totally different. The GiveSmart team was able to help us easily remedy the problem the miscommunication created on our end.

Give Smart for Non Profit Gala

Kommentare: The past two years have been a good experience with Give Smart. The support team and the Customer Service Teams are professional and extremely helpful.

Vorteile:

The software based on our users feedback is easy to use. Once someone is registered they appreciate their data remains in the system. We did a virtual gala this year, and with help from the Give Smart team, we were able to set up our entire gala on Give Smart with not alot of effort. The mobile bidding is easy for users for our silent auction and this year being virtual for our "live" auction as well.

Nachteile:

We feel that some features could be improved. One is when adding sponsors even though there are two categories, premium and standard, if you add a premium sponsor after adding other sponsors they show up in random orders. It would be helpful if once you added the sponsors you could drag and drop them in the order you would like them, especially since most sponsorships are based on a dollar range. On the global settings screen and the home page there should be more flexibility with fonts and ability to add additional items not just the specific ones that are there like location and date and time.

Great assist for raising funds in our community

Kommentare: Overall our club's experience with its fundraiser using GiveSmart was great. You can have several administrators to share the load of work when you are an all volunteer organization. Our

Vorteile:

The Customer Service is right by your side in setting up your site and they provide a great "help" base with written and video information. Once you get the hang of uploading your donations it's quite easy. I like that once your account is secured, you can begin working on the site. We start up on our next event in August just lining things up and continue to refine it until our event in April. Takes the pressure off of the volunteers.

Nachteile:

I have sent suggestions based on a previous product we've used to their IT and wish I would hear back. I also would like to see the company provide a separate pricing index for organizations that are strictly community service and all volunteer. We're working hard to raise funds for our community and have no hired leadership. Makes it tough. A drawback for us has been the ability to create and send a personalized thank you identifying the object and tax information to donors as I upload their donation. We have to do an extra step outside of the product.

Good event fundraising and mobile bidding solution

Kommentare: Good overall experience, we will use them again next year. Custom service for the software is very responsive. Most of the people they send to the event are very polite and professional, but we have had a couple of people that have not been the best at representing our organization.

Vorteile:

We have used this software for two years now for our annual charity golf outing. It's a fantastic tool for mobile bidding at auctions and overall "day-of-event" fundraising. Easy to use and navigate. In addition to the software, you get actual people that run the software the day of the event.

Nachteile:

One challenge I have found is that the information from last year's event doesn't carry over to the next year. Since we typically get a lot of the same donors, I have to re-enter donors from scratch instead of having the system "remember" them from last year.

Overall, great product

Kommentare: The account managers have been a pleasure to work with. We've also utilized the in-person staff for our auction event. They were professional and helpful.

Vorteile:

Ease of use, able to quickly set-up a new event and make changes as needed. Encompasses most of our fundraising needs

Nachteile:

Limited P2P fundraising abilities, which they have started incorporating

Gesture use for our annaul Gala

Kommentare: Aside from the comprehensive report, everything else with gestures was fairly simple and easy to use. The staff from gestures that helped during the event was knowledgeable and able to help and respond quickly and effectively during the event went on which made it less chaotic feeling for us.

Vorteile:

I love that gesture was easy for our guests to use at our gala. We used it for check in and the process was simple and easy to understand for our volunteers at registration to find info. We used it for our silent auction and guests were able to see the items from their phones and bid very easily and they received notices when they were outbid or when they won. We used it for general donations, selling centerpieces, and checkout. Overall pretty easy to use during the event.

Nachteile:

During the check in process we were unable to search by table number which would have been helpful because sometimes we are asked who is sitting at a certain table and it would be nice to look up by table. Also after the event we needed specific reports to be able to input all of the money we received and record all of the info and gestures did not yet have one comprehensive report to give us what we needed, instead I had to modify and combine several reports to make it work for our needs.

Definitely recommended!

Kommentare: The company & employees are top notch, knowledgeable in their industry, and seem very eager to help. We were able to get some items/issues addressed and fixed prior to launch. Other items were 'dealt with' on our side because there was no work around. They have rolled out a couple of changes we requested as product enhancements since then. Reporting leaves a lot to be desired, but you don't realize it until you are in the thick of it. Was cost comparable to other companies we researched and worked with.

Vorteile:

We have worked with the company for several years now on a single event and have appreciated the seamless transition from year to year on the event. We are now planning to utilize it for other events and look forward to working with their great customer support group!

Nachteile:

Some things are very customizable, and some things are not. It would be beneficial to have more flexibility and less rigidity on parts of the website design, automated forms/responses, etc.

We received no value for their service and would not recommend for several good reasons.

Kommentare: We signed up for Givesmart to celebrate our 10 year anniversary for our non for profit.
We were let down at every turn when the company management could have made good on the experience we had.
We ONLY used GiveSmart because we wanted to benefit from Experienced interactive staff. They sent two young ladies who had no previous experience on how to manage their tasks for the event.
Their tasks were to welcome guests at the front door, take their tickets and most importantly RUN THE FUNDRAISING VIA TEXT DURING THE EVENT, Thereby helping us to raise upwards of $10,000.00 by speaking to the guests, encouraging them to donate and shouting out funds raised in real time.
They DID NOT introduce themselves to me and we already had volunteers to take tickets so we did not need GiveSmart for this. What we wanted was THEIR EXPERTISE IN RAISING MONEY IN REAL TIME AT THE EVENT. In the midst of my event both the young ladies were no where to be found. The FUNDRAISING ASPECT NEVER TOOK PLACE. We paid over 2400.00 for their service. No one took responsibility for this at GiveSmart. The woman that scheduled our event was no longer in the same position in the company so she never even assisted us in the mess. The women who represented GiveSmart apologized for the mixup and admitted they had not done the event before and DID NOT KNOW WHAT TO DO. Givesmart ignored our complaint. They did not return our calls and incredibly asked us for a balance of $200? This experience was really unforgiveable.

Vorteile:

I was not able to experience the software. We did not receive the service for which we paid. The software has no value without the package of benefits namely the TEXT TO DONATE feature while at the event which is what is supposed to help your company raise funds.

Nachteile:

You can use Eventsmart for free so I see not value to their software.

Everything I've been looking for

Kommentare: We have been looking for a mobile auction software service for a long time and finally found a good one within our price range. Although there are things that need to be worked on, overall i am happy with it and would recommend.

Vorteile:

Online Auctions that you can make live before the event. onsite reps from the company that are very knowledgeable about the software and product. The site is easy to maneuver through and the reports are easy to find what you need.

Nachteile:

There are things that you have to have the company set up for you that you should be able to set up yourself such as who should be receiving alerts for donations, etc. Also, since the tablets the reps bring to events run on data you'd think there wouldn't be any lag time but at each event we've had, they've kept shutting down which made for a back up at check in with guests waiting. At our first event, we were supposed to have 2 reps show up and only 1 did. We had to wait for a refund as we'd paid for 2.

The good stuff...

Kommentare: I would recommend GiveSmart 100%. They are professional and have a great product.

Vorteile:

I like the interface. It is professional and easy to use as an administrator and a user.

Nachteile:

I think it's a little on the pricey side of things.

Givesmart for fundraising

Vorteile:

Givesmart's platform looks great on the user end. it had all the functionalities I was use to and the price was better. Once I got used to the back end, I was able to set up my site easily

Nachteile:

There is a strong learning curve (at least for me) and I felt it was not as user friendly as other platforms. Some things were not very intuitive and took a lot of trial and error to figure out. Learning the system was time consuming and many features are still not available.

Givesmart is the best!

Kommentare: We have had a great experience with Givesmart! They are knowledgeable and helpful with regards to every aspect of our events!

Vorteile:

We love the online support as well we the staff that assists at our events!

Nachteile:

I can’t pick anything that I liked least. It was such a great solution for our team!