Club Automation Erfahrungen

The staff at Club Automation is second to none!

Vorteile:

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software!

Nachteile:

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Overall Satisfied

Kommentare: Smooth transition from CSI. Training with a CA representative should be a little bit longer at launch and having one dedicated person to out club would help when needing assistance.

Vorteile:

ease of use and data transfer. The customer service staff when calling in is kind and does their best to help. I also like the extensive reporting options

Nachteile:

many tasks have a lot of steps and streamlining them would be helpful.

Bad business. Bad contracts.

Kommentare: After migrating to their platform it was terrible from day 1. Prior to migration they were nothing but helpful and friendly.

Vorteile:

The software was more user friendly than other softwares we used.

Nachteile:

Bad accounting in the software. Very buggy in general. The worst though was that even though we told them we weren't interested in long term contracts, that is all they do. When we sold the business, refused any data migration unless we paid 36 months of dues and merchant service fees (estimated). Total for that would have been $180,000. Never do business with these snakes.

Members. and staff, are glad we switched to CA

Kommentare: It was scary to switch from a member management software we had been with for nearly 20 years but we needed to streamline our processes, away from using one software for EFT/member management and another for program registrations. The integration of these two under Club Automation has greatly enhanced our member, and staff, experience. We are glad we took the chance on CA.

Vorteile:

The integration of club/member management software with program registration software is what got us to make the switch and our staff members have been very grateful ever since.

Nachteile:

Length contract; Cost; still some features that are not quite where we'd like them to be (e.g., waiver and contract signing in online membership sales portal)

Club Automation $$$$$

Kommentare: The best ever. Best company ever. You rock. :)

Vorteile:

Ease of use Web based Member integration

Nachteile:

changing password every 90 days... that is about it.

I REGRET SIGNING WITH CLUB AUTO

Kommentare: Not pleased. Regret my decision on using this company

Vorteile:

Easy to use and learn the software. Nice/Friendly customer service team

Nachteile:

Extremely buggy software. There’s always an issue and it always takes weeks to fix.

Andy's CA opinion 2025

Kommentare: Pretty Good. Finding a person due to name spelling can be difficult

Vorteile:

The ability to see what everyone is doing

Nachteile:

Changing passwords from time to time. Name spellings can be difficult so it is hard to find people sometimes.

Pro's and Con's: Overall Great Software

Kommentare: I'm new to Club Automation, but it is definitely an upgrade from the last gym software that I had used.

Vorteile:

Home page user-friendly interface. Personal Training visual calendar for selecting dates and logging sessions.

Nachteile:

The method in which you log specific times for personal training could be smoother. Highlighting a time slot, not inputting anything, and then changing the date does not remove the original time highlight. This is troublesome when you highlight a time slot by accident and hope to erase it faster by just change the date instead of re-clicking and re-dragging the mouse cursor to remove the time slot.

Club Automation

Kommentare: I've been using club automation for over five years and it exceeds all expectations.

Vorteile:

The simplicity of the program and how easy it is to book clients!

Nachteile:

The functionality of booking clients on the go with mobile device.

Nice product

Kommentare: I enjoy the product and would recommend it .

Vorteile:

Convenient and easy to use. Makes planning classes easier.

Nachteile:

Needing to change password every 3 months. Nothing private that requires a password.

Accounting/Business Owner

Kommentare: I really love the CA system. We started with Club Automation in 2013. I am constantly learning what this system can do. It makes my life so much easier. I can access from work, my phone or at home.

Vorteile:

I love how easy it is to set up programs in the court sheets for our junior and members. It is so easy to make changes if needed. I work on the court sheets about 80% of my day and it makes my life so easy.

Nachteile:

1)Would love if our members could go on-line and schedule their own make up classes. 2) Sometimes the blocking of courts does not work. If you are making changes using the block feature it sometimes reverts back to an old-blocked court.

Good overall

Kommentare: The overall experience is good. When he have had some problems they try their best to get it fixed in a timely manner.

Vorteile:

Their trainers did a very good job when we first started with CA.

Nachteile:

They do not offer different sounds/word commands when people check in so it is hard for us to know if someone's membership has expired.

CA review, Jan 2025

Kommentare: Club Automation is a bit clunky in my particular experience.

Vorteile:

I like the functionality of being able to access member profiles, statements and info from the member profile page.

Nachteile:

I work in a cafe, and our usage of CA can be cumbersome when ringing up customer, i.e., to many buttons to press, from having to login pin number for every transaction, to having to answer a prompt every time that a credit card is used ingenico cardpointe that the transaction is not a debit, even if it is. In addition, our corporate office was told that when we use CA remotely on a tablet outside our cafe, for example at our pickleball courts, that there is no functionality to conduct Apple or Google pay transactions.

CA review SLO

Kommentare: very good. great customer service and tech

Vorteile:

ease of use for my current employees and management

Nachteile:

since not a court based business I sometimes find some features I use a bit less prioritized.

Overall an effective tool.

Kommentare: It's easy to learn and works well for its' purpose.

Vorteile:

It's a logical platform so easy to navigate.

Nachteile:

When the calendar doesn't allow you to go out 2-3 months out when scheduling on multiple clients unless you close the app and restart. It's a glitch.

Streamlined Management with Club Automation: A User-Friendly Experience"

Kommentare: My overall experience with Club Automation has been generally positive. The platform is user-friendly and offers a comprehensive set of features that streamline operations. While there can be a learning curve and occasional glitches, the robust customer support helps address issues promptly. Overall, it effectively meets the needs of many clubs, making management easier and more efficient.

Vorteile:

User-friendly interface Comprehensive features (scheduling, billing, member management) Mobile access for convenience Customizable options Strong customer support

Nachteile:

Occasional Bugs: some times but it really not that bad

Club Automation Survey

Kommentare: Overall it is a good experience. I understand how things are because of the automation of it. Whenever we run into an issue, the customer service people to the tech people help us solve the issues.

Vorteile:

The customer service staff are always so helpful

Nachteile:

I wish when the automatic billing happens on the 2nd of the month that on the members statement it would give them an itemized list of the charges that just happened. I have suggested it several times.

review GAC

Kommentare: overall easy to use, and user friendly. I have a hard time putting in lessons when I am doing it from my phone.

Vorteile:

Very user friendly and easy to use on computer

Nachteile:

Not very good while trying to use on the phone. Only on computer - I am not sure if there is a way to do this but i but in reoccurring lessons for a month and then it stops. so every month i have to re put in all my lessons instead of them staying truly reoccuring until i cancel them

User Friendly

Kommentare: I love how easy it is to communicate thru Club Automation. It’s also easy to learn

Vorteile:

It is very user friendly, very straightforward

Nachteile:

There are just a few things that no one can figure out how to do

Personal Triaier

Vorteile:

It has a very easy to use interface. It makes it easy to navigate.

Nachteile:

As a personal trainer, I wish it was easier to find how many sessions are left in a package

Owners Beware!!!

Kommentare: It was terrible from the beginning and just continues to get worse every month. The fees they charge a small is terrible. We switched from ABC to CA thinking it was less expensive…. Boy were we wrong!!! Our fees literally doubled!!!
We are pay over 10% of our income in CA fees!!!!!

Vorteile:

This is the worst company. The Fees are Unbelievably High!!! They charge you $13 every time a members card is declined. They have a terrible Frankenstein product with terrible customer service.

Nachteile:

The billing department for collecting your dues and through 3 different portals. Good luck trying to figure out delinquent accounts and over due payments. Kiss your profits goodbye

Club Automation Review

Kommentare: I've had a good experience with CA I prefer it over other platforms that i may have used in the past !

Vorteile:

It's easy to navigate and learn! Easy access to members profiles and easy to work with and explain to others who are just learning the system !

Nachteile:

Registration process could be a little easier versus having to scroll through everything !

Ease of Use for the End User

Kommentare: Overall it helps to plan for classes by knowing who and how many are registered.

Vorteile:

As a group fitness instructor, I can see who has registered for class, and check them in as attended afterward.

Nachteile:

It takes too many clicks to get to the class roster.

into the twentieth century

Kommentare: finally get in the routine and its great

Vorteile:

passwords are not too long, easy access, easy to get around

Nachteile:

learning to do it . just old training having to be changed

Good system to manage a large clientele

Vorteile:

I like how I can look a week out at the numbers for childcare.

Nachteile:

I feel there's a lot of steps and a few things could be automated or made easier.