SentricHR Erfahrungen

Fully integrated HR platform and exceptional customer service!! Unheard of combo until SentricHR

Kommentare: Sentric has consistently offered a manageable platform form for integrated HR services (payroll, benefits, etc.) combined with easy to use self-service features but the greatest value Sentric provides is in their customer service. They offer proactive training sessions and respond quickly to any and all issues. They truly offer best in class service in addition to a strong HRIS platform.

Vorteile:

Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.

Nachteile:

The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.

Excellent Software with Many Options

Kommentare: The staff at Sentric have been incredibly responsive and friendly. They are more than ready to take time out of their day to help with a solution of any kind. If the company doesn't have an immediate solution for an issue, they are willing to brainstorm and come up with solutions not only to better our experience but to use to improve the experiences of other companies. They do not shirk the chance to develop new avenues to improve overall customer experience.

Vorteile:

The ease of use as well as the clarity with which things are presented, both from an administrative position and an employee position, is a breath of fresh air compared to the system we were using previously. It's an open environment with a lot of room for customization which can help us to engage employees in using the software as well as adapt to our ongoing needs.

Nachteile:

We are missing a few specific integrations for our company's needs but nothing that we can't work around. The staff at Sentric are already helping us to build out some solutions for the missing pieces.

The entire platform needs an improvement from web portal to mobile application.

Kommentare: Adding data into a central location.

Vorteile:

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Nachteile:

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled. * There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix. * Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us. * after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML. * Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee. * The web interface is not responsive. * the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO. * Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why? * It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help. I have more to add, you can give me a call.

Sentric is a fabulous choice for ease of use and integration

Kommentare: The whole team from start to finish was STELLAR! They were friendly, helpful, and really took the time to make sure I understood how to set up different areas of the system. The training offered is great - I can watch a video on my own time, or schedule something one on one, or sign up for a live webinar.

Vorteile:

Shopping for HRIS software is time-consuming. You will find that some have a lot of bells and whistles - then you dig into the demo and realize it is clunky and difficult to navigate and there are major pieces missing. SentricHR is the most complete HRIS software out there - they cover payroll, performance, benefits, onboarding, document storage, and probably more that I am leaving out. SentricHR was super easy to work with and answered every question in a timely manner.

Nachteile:

This is silly, but it times out after 5 minutes if you are not active on the screen. This is for security purposes - but I am the type of person to work on 3 different screens and I work on one screen for a bit then come back to another screen to work - so it is a bit frustrating to have to log back in when I have not been active on the screen - but I am getting used to this and I understand the reasoning.

Great product - very customizable

Kommentare: There were more limitations than what the sales person stated when I got my pitch and during the demo. I believe this is just a disconnect from sales to daily usage from an HR perspective. It would be nice for them to hire HR professionals to demo/sell their product if that is their target market. Overall, I really love the system. For the big HR tasks, they really hit the mark. For the tedious day-to-day, they could use some upgrading. I would absolutely recommend this product to other organizations.

Vorteile:

This software is extremely easy to use, not only for the adminstrators, but also for the individual employee. The app is GREAT! Works extremely well and can do almost everything you can do from the web version. Build team was fantastic to work with. I have a very complicated report that they were able to create in the Time platform so that this could be automated. The Performance Management platform is extremely customizable to multiple job positions.

Nachteile:

Missed punches in the Time platform are tedious and time consuming. There is no way for the employee to enter a missed punch on their own. They have to email their supervisor to let them know and/or the supervisor has to track down the employee when reviewing the time card. The Help center seems to only touch on the basics. For the more in depth questions (not specific to my company), I still have to reach out to customer service for help. While they are extremely nice, helpful, and timely, I would like to find out more on my own and not have to submit a ticket and wait for someone to get back to me.

SentricHR Review

Kommentare: I would say it was mostly favorable, however the implementation process was much more labor intensive on the customer end than we had anticipated, and there were a few miscues in the implementation that did cause some audit/cost issues on our end. The ongoing struggles with the support response time have also been a concern.

Vorteile:

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

Nachteile:

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

Worth Every Penny

Kommentare: The training, set up and onboarding has been great and regularly scheduled meetings/trainings have been extremely helpful. Our reps , [sensitive content hidden], have been so amazing and available to answer any questions…even on a Saturday!!!

Vorteile:

The amount of features you get for the cost is amazing. And it is so easy to use.

Nachteile:

I have control over a lot of the information entered to be able to edit it, but it would be nice to have the ability to edit all information.

Big Sister Boston Review - Dec 2020

Vorteile:

It is easy for staff to click around, update their information and enter time. Payroll is straight forward and quick to process. I also really like the new hire functions and how it gets all the forms to a new hire easily to track - in this virtual world it has been essential.

Nachteile:

I wish that I could add in holidays rather than contacted customer service. They are quick to respond but they are quick request so it would be fantastic to manage them myself. I also wish the reports were a bit clearer. For example, the Absences report doesn't let me predict ahead and can not always be accurate when pulled.

SentricHR a great resource for our small non-profit.

Kommentare: SentricHR has allowed us to have the same HRIS capabilities as large companies have. It has transformed our on-boarding process from a time consuming manual, paper-driven process into a faster and more efficient electronic process. This has been especially great during Covid remote work. We haven't missed a beat these past two years in large part due to Sentric HR.

Vorteile:

SentricHR is a very user friendly platform that captures all the areas of HRIS functions that we need in order to run a small, non-profit business.

Nachteile:

Overall, SentricHR is a great product. If there was one area of improvement that I would recommend would be the ability to do more functions on the same screen without having to click back/forth as much.

Just completed the implementation

Kommentare: Our previous HRIS was "clunky" and every time I had an issue and called the support line I'd find out there was a "glitch" in the system and it would be sent to product development to resolve. SentricHR has amazing support who are very responsive and solution focused. I'm looking forward to a long relationship with the SentricHR team!

Vorteile:

As an administrator and project manager for the implementation, I was pleasantly surprised how easy it was to get setup. The SentricHR Implementation Specialist assigned to our account was excellent. He was patient and always available to answer questions and provide guidance. I've gone through a number of these implementations with other vendors and what was promised by the sales team always had gaps with what the product could actually deliver without buying upgrades or "clunky" workarounds. We are very new as a customer, but so far SentricHR has exceeded my expectations.

Nachteile:

We have just completed the implementation and have yet to roll it out to our employees, so I don't feel I can adequately answer this question. From what I've seen and experienced so far, I can't identify any concrete "cons" at this point.

Sentric HR Review

Vorteile:

The software is extremely to use as an administrator and also easy for employees and managers to navigate. The customer support that I have received over the years has been amazing. I have contacted customer support many times and every time I have received a quick response to my issue with help and/or ideas to resolve my issue. The knowledge and expertise of the customer support team is top notch and they are always so helpful.

Nachteile:

Some times creating reports can be challenging; having descriptions of available fields would be helpful.

Sentric is fantastic

Kommentare: The implementation process was so well run and everyone at Sentric is extremely helpful. The critical support area is super responsive and great with following up to make sure problems or issues are addressed or fixed.

Vorteile:

We implemented the time & attendance module and it was customized for all the crazy union rules and labor rates we have. It has saved me a ton of time as i can trust that Sentric is calculating pay correctly.

Nachteile:

The reporting function could be a bit more user friendly and customizable, in both the payroll and time & attendance areas. I do have reporting for several plans that are non-calendar year that are tough to do.

Great software for the price!

Kommentare: Like the system overall and like that SentricHR keeps up with innovation and updates.

Vorteile:

Single platform for HRIS and Payroll plus the ESS.

Nachteile:

Reporting is not very user friendly and clunky.

Ease of doing business

Kommentare: I had a wonderful experience, I had to convert data from the old system and the team made sure I knew it was overwhelming at first, but then it got easier, and with that ease my system loaded well, my data was safe and secure, the training to the staff and employees on how to use it was so easy. The support from SentricHR is the best I have ever had with a software company. They are all a great group of people!!!

Vorteile:

The ease of review employee profiles and the entering of data. The flow of the data, using a one system log in to retrieve your employee data. Time Card access and Employee Self Service.

Nachteile:

I don't have anything to list at this time, but one wish list would be that once you type the employee's name in instead of hitting the Search button the system would automatically pull the name up.

Sentric is Amazing!

Vorteile:

Sentric makes all aspects of employee payroll, benefits, absences and performance management easy to use.

Nachteile:

Printing the performance reviews is very cumbersome and could use updated. It takes multiple clicks and time to get to the final PDF download to print. Many times, employees give up thinking the system isn't working and HR has to pull for them.

Difficult to get help - Always have to purchase Concierge Service for Benefits and ACA

Kommentare: Compared to the software we had previously, this seemed like something that would be alot easier for HR to use. Our CFO decided to get this software and it is easier than what we had before but it is lacking in reports and customer service.

Vorteile:

The employees like the Dashboard. They like that they are able to see their time off requests and how much time they have left in their PTO bank.

Nachteile:

The reports - cannot make an ad-hoc report easily. Also, when attempting to get help, we are referred to videos, articles and other features on the HUB site.

Anthesis Review

Kommentare: Overall, I feel that the experience using Sentric has been a positive one. Support from Sentric is the best thing since during implementation there is only so much time to learn as much as we can about the core functions of the software. It is nice to be able to call support or use the help section for relevant articles and previous training.

Vorteile:

The thing that I like most about this software is the Time section. It helps the most when it comes time for payroll.

Nachteile:

The feature that is the least used is the candidate section. I feel that there is not much of a compelling reason to use it as of now.

very nice package

Kommentare: WE are very new at it but i do have to say the implementation specialist is great.

Vorteile:

all the features that tie into each other and easy of use for employees

Nachteile:

The complication of scheduling in time and attendance and the fact we can't start adding entries into the next payroll without missing new employee entries or changes to rates.

Customer support is great

Vorteile:

The people are great and the software is flexible enough to get everything we need

Nachteile:

Would like to be able to export to excel more

it does the job, but it could be a lot more modern

Vorteile:

has most of the functions it needs to have for an HR system. I personally like the customer service and how they try to help.

Nachteile:

connections and integrations with other softwares like Jobvite, expensing softwares etc. It could have a better and more convenient app. the whole layout could be more easier to understand. The interface is not really customer friendly

Sentric Workforce has been beneficial in organizing and tracking our HR data.

Vorteile:

The ability to easily pull Ad Hoc Reports, containing only the data I need, is the most valuable function I have found working with this system. The customer support has been very helpful at answer questions and helping to find solutions.

Nachteile:

There is not a quick and easy way to upload a large volume of data without individually uploading the files.

It is very effective to have and saves our HR department time.

Vorteile:

Most employees can update their own stuff such as insurance, w-4's, banks information and they can pull previous stubs. They can request PTO and have an overall count of PTO time available and left. You can also check for future PTO availability for those people that like to plan ahead.

Nachteile:

Sometimes is not as user friendly, where employees call to ask where what is. For Example when an employee needs a past check stub, it is a little hard to see the date change in the corner at the bottom.

New User to Sentric

Kommentare: The customer service is incredible! I have worked with other payroll software that I thought had wonderful customer service, but it did not hold a candle to Sentric. Great response time along with the knowledge needed to solve my issues/cases. Cannot say enough about their support team.

Vorteile:

Sentric is incredibly user friendly. I have used Sentric for about six months and have found it is very easy to pick up on the software. Within two pay cycles, I was processing payroll cycles without any assistance.

Nachteile:

When adding PTO through the paystub, it does not automatically deduct from the Absence Enrollments banks once the pay cycle closes. A manual adjustment must be made in Sentric.

Great HR software for the price

Kommentare: Overall, this system is easy to use and has robust features

Vorteile:

Ease of use, great implementation team and customer service

Nachteile:

They can continue to develop further technologies to aid in process maagement

Very User Friendly

Vorteile:

SentricHR is very easy to use. Every step of each feature makes sense and is a compliment for my team.

Nachteile:

The mobile app has some glitches with the clock/in out feature. This is the only thing that needs be more compatible.