FMX Erfahrungen

Great fit for church or schools

Kommentare: Great fit and great balance as a CMMS and Calendar tool.

Vorteile:

Great balance of tools for use in church or school. Not overly detailed as an asset only management tool. Calendar is the most used tool to prevent double booking, schedule custodial work, plan maintenance, schedule security, schedule HVAC, alert team. Was able to customize extensively to create a local module to even track Marketing request.

Nachteile:

Modules may not work exactly like current business work flow. May not have a module for every process your team needs one for...such as time clock. Key management solution did not work for the way we manage keys for instance.

Strong product, great people, needs improvement

Vorteile:

The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful. It saves us time and money.

Nachteile:

The responsiveness of the software is fine, but needs to be faster. The scheduling is great, but the work order (tech/maint requests) features need much more development. Please research help desk programs like Cayzu or Zendesk. If you were to improve these modules, your suite would be unstoppable!!! :)

I'm usually the person initiating all facilities requests from our organization.

Kommentare: It makes it very easy for staff at different locations to alert me to facilities issues, and to follow along to know where we stand on resolving the issue.

Vorteile:

It's very easy to use, I don't have to do much education with staff to teach them how to use it. I really like that you're able to add someone as a follower to a request, too.

Nachteile:

I wish I could search requests by the person who put them in, or see the name of the person who put the request in next to the request itself. We also don't really use the cost or hours options, so It would be useful to hide those and better customize the lists of requests.

TOP NOTCH CUSTOMER SERVICE

Kommentare: THEY REALLY TOOK THE TIME TO ASSESS OUR NEEDS AND PROVIDE US WITH A PRODUCT THAT HELPS OUR DISTRICT MANAGE OUR FACILITY RENTALS. THERE IS ALWAYS SOMEONE AVAILABLE TO HELP WITHIN MINUTES IF WE NEED IT.

Vorteile:

THE CUSTOMER SERVICE CAN'T BE BEAT. NOT ONLY DO THEY ANSWER MY QUESTIONS OR HELP ME RESOLVE MY ISSUES, THEY ALSO SHOW ME WAYS TO RESOLVE THEM MYSELF.

Nachteile:

MOST OF THE CONS ARE ABOUT USER ERROR, EITHER MINE OR MY "CUSTOMERS"!

FMX Review

Kommentare: I've used 3 different Maintenance ticketing systems, and FMX is definitely the best one for ease of use and searchability.

Vorteile:

It is very easy for Requesters to submit maintenance tickets, so we are more organized now with requests flowing into one central spot. The Respond feature is great too, as it allows Users and Requesters to communicate directly within a ticket.

Nachteile:

There are a lot of customizable options, so it can be tricky to know what to select at first. Also, the "on behalf of" feature is useful, but it has confused a lot of people, as they think they need to select their own name in that field.

Great Maintenance, Inventory, Event Scheduling and Reporting Tool for K-12 Districts

Kommentare: Established documented Preventative Maintenance Program
Increased ordering efficiency with Inventory Control functions
Increased work flow efficiency and documentation
Customer Service is GREAT!!!
Would like to have regular "Development Meetings", maybe every 6 months, with a FMX System Planner to explore potential ways to enhance utilization of current system.

Vorteile:

The FMX system met the identified needs (Work Order Management, Preventative Maintenance, Inventory Control, Cost Monitoring and Event Scheduling) of the district in a cost effect manner and was positively received by the district's staff and community.

Nachteile:

The "Third Party" Reporting function. Wish the FMX Team could support greater individualization in Report Formatting.

Perfect for K-12 Public Schools

Vorteile:

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

Nachteile:

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

Greatest People Ever to work with!

Kommentare: The FMX staff are probably the most helpful people I've ever worked with. They answer often within the hour of an emailed request and many times the reply comes even faster than that. They try to cater to our every need within their ability and then, like I mentioned above, when the program cannot do what we need, they find another way. Best customer service every.

Vorteile:

It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.

Nachteile:

The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.

User Friendly, Easy Setup, Amazing FMX Team!

Kommentare: One Word only is needed .....Amazing!!!!

Vorteile:

Using FMX has made us more efficient, productive, organized with workload and scheduling, understanding buildings and its assets. FMX has everything you need to manage Buildings, Assest and Work all in one place. FMX is continually improving their software and its functionality. Plus, their team is so amazing to work with from start-up, training, questions, modifications.... they always have timely and detailed responses.

Nachteile:

For our company structure, scheduling is more work than it should be. We would like a few small view options to what we currently see on the calendars to make this part of our process and slick and easy as our other process.

FMX is a powerful tool.

Vorteile:

Ease of use organization user friendly mobile access scheduling ticket tracking reporting

Nachteile:

Uploading data can be cumbersome, however the FMX customer service team is extremely helpful.

It has been excellent, any issues that I find are resolved in a timely manner

Kommentare: I am able to efficiently and easily keep track of work orders and planned maintenance and track costs associated with both.

Vorteile:

I am able to efficiently and easily keep track of work orders, planned maintenance items and other requests. I can track costs, both for parts and for man-hours for specific types of maintenance and run reports to see what we are spending the most time and money on. We can use the reports to streamline our processes and predict what equipment may be failing sooner than later. The other thing that is done well is the customer service. There are constant improvements based on customer feedback and whenever I come up with a one off suggestion, FMX has always been helpful in coming up with solutions that allow me to implement what I want and most of the time allow me to make additions myself without having to rely on them to change the format of the system. It is very user friendly.

Nachteile:

Some of the filtering options don't allow me to limit very specific things on the calendar setting. This may only be an issue in our place because of how we are set up, but I can't filter maintenance requests and planned maintenance items per user at the same time. I have to do one or the other. This is a basic issue that we can work around.

The essential tool for me...

Kommentare: I manage facilities use/rental/internal scheduling for the 12 buildings in our public school district. Without FMX this would be a much more difficult task. I love that I can have a visual calendar of the entire district and "dummy it down" to just the exact information that I am looking for by using the filters. Being able to reference an event by a specific event number is essential and the online payment tracking is helpful as well, though it does have some limitations. My community members and staff members have found the system very user-friendly and I'm happy to report that even the most stubborn of the group have embraced the scheduling system. Color coding of the calendar view makes it easy to determine what needs your attention ASAP and I have found working on the system on a mobile device easy to take care of things on the run. Overall I give FMX 5 stars for ease of use by all users and I find the features and functionality spot on most of the time. Whenever I do have a support concern I always get a very speedy response. Thank you FMX for helping me stay organized with this very daunting task of mine. I don't know how I would do it without you.

Vorteile:

The color coding of the calendar really helps me stay on top of things. The ability to look things up by event id and the ease of changing events is something I use almost every day. I created a simple one-page tutorial that I send out to all new members and I rarely get a call asking for help on how to use the system.

Nachteile:

I'm not sure what could be improved, but I feel like the billing could use some help. It seems more labor intensive to me than what it should...I feel like I do things twice as I create the bill externally through excel and then translate the billing info into FMX. Similar with accepting payments...I track the payment externally and then transfer payments into FMX. I would also like the ability to email a community member directly from FMX and those communications be trackable via FMX.

FMX: The Game Changer

Kommentare: My experience with FMX has been exceptional. Their implementation was seamless and their training is top-notch. They are very responsive any time I have questions or need assistance. They are wonderful in not only responding when I need help, but they always provide screenshots or offer to have a live call so I understand exactly what the answer is to my question. This approach allows me to learn so I can do things for myself in the future. I have used four different CMMS in my career and FMX is far superior to the others.

Vorteile:

FMX is a great fit for our district because it is completely customizable. We are able to capture the information we need to be successful when requests are submitted so we can plan our work and show up prepared and on time. FMX has been able to offer solutions to help us better manage our workflow. We also benefit from the detailed dashboards and custom reporting features. There is never any guessing about the state of our work and what we have accomplished.

Nachteile:

One feature I would like to see enhanced is the inventory order request. We would like to have real-time inventory data for all items in stock and available on the inventory order screen so requesters know how many of each item they are able to order, taking into account how many are on the shelf and how many items will be required to fulfill all existing open orders.

Good for Property Management that has on site engineers, maintenance, etc.

Kommentare: I learned to use through a job that I had gotten and I learned fairly quickly how to handle the site and how to use it to its maximum capacity.

Vorteile:

This product allows the Tenant, in my example, to input their own work orders or maintenance request. They can write what kind of problem they're having and submit photos/files with their request. it allows you to be able to fix a problem without having to actually speak to the person reporting the problem which can lead to escalating a simple maintenance request to an angry customer/Tenant. You can send messages about progress and log on to see what the progress is for your problem.

Nachteile:

If you don't have an email address you can not use it because it is all based online, some tenants may be of older age and may not necessarily work off of emails or depend on them so it is important to make sure that all or most of your customers will be able to use it as well.

Great Product, Company and Support

Kommentare: Worker efficiency
Cost efficiency
Accountability
Structure

Vorteile:

We choose this product because despite the times we live in we still have some employees that claim to be computer illiterate but with FMX there really isn't any excuse. You either can read or you can't. Every thing is pretty much straight forward. I would say that the cost efficiency would be the second highest pro to this service. We receive a lot for our money and they have been quite generous.

Nachteile:

Really need a mobile app. Also would love to be able to control when to send emails; having an email go out every time there is a change in the request can become very annoying to the requester/follower which then creates this culture of disregard toward fmx emails.

Set it so you don't forget it!

Kommentare: FMX has helped us to organize different types of requests, inventory, and maintenance. The staff is always helpful, quick to respond, and they offer customizable support. I have often been offered more than one way to work through an issue and that shows me that my customer support is really looking out for our growth, not just getting a task done.

Vorteile:

I appreciate the way I use this system to manage so many different facets of daily work. These are a few of my favorite things: 1. I don't lose information, the ticketing process is helpful, clear and easy to use. 2. I can drill in super specific on details and usage or I can keep a wide focus, therefore meeting the needs of many different projects and management styles. 3. There is room to grow, it doesn't just meet the needs of where you are today, it is also ready for the future growth. 4. The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.

Nachteile:

That I can't use it at home to manage my family.

Kommentare: I am writing to express my satisfaction with Facilities Management Express (FMX).
With buildings that total over 300,000 sq.ft. that were built during the depression, my team and I face many challenges in this aging facility. In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed. Now that we have implemented the calendar-based, end-user request system that FMX offers, we are much more organized. Everyone that needs to know about a calendar entry is in the loop! FMX has been a huge improvement for me and my team. In it’s simplest form, FMX performs three basic functions. It...
- Manages facility and IT maintenance requests
- Schedules planned maintenance tasks
- Reserves rooms, resources, or equipment The ease of use of this calendar-based system eliminates the need for extensive training. As a matter of fact, I believe that if a person knows how to use a computer, they can use FMX. It is extremely simple. Facility and IT maintenance requests for are a snap for staff and students to enter. Once the requests are in the system, we know instantly. Since FMX is designed for accountability and communication, it has lead to higher end-user satisfaction ratings for my department. FMX also offers students and staff the ability to place schedule requests in their calendar. These requests for rooms, resources, or equipment reside on the calendar, too, and an email is sent to any of the administrative personnel, support personnel, or members of my staff that need to know about that request. This feature helps the approval process and prevents cross-scheduling, since double-booking cannot be accomplished. Everyone in the organization appreciates this function. FMX assists me and my staff in the implementation of planned maintenance tasks. Since we began using FMX, we are now accomplishing more planned maintenance than ever before. My staff is more accountable, and they work more efficiently. The reports that I gather help my department to proactively plan for equipment failures and maximize the life of the school’s equipment investment. I am happy with this facilities management solution because it has gotten everyone at the Josephinum working together. Our students and staff are pleased with this product because they know the status of their own requests, every step of the way... from the beginning of the process to end. I recommend FMX because it is truly a cost-effective solution that simplifies facilities management for any size organization.

Great experience, all of our users love how easy this platform is.

Kommentare: Ease of use, simple to setup, simple to push out to end users, has many modules, all of which we are able to use.

Vorteile:

The fact that is has so many modules, and we are actually able to use all of them. Not like some software packages we get, and only use one or two modules, because we have no use for some. FMX has modules that we actually want and use.

Nachteile:

Lack of dynamic reporting. The reports are pretty much all set, and we can pick which report we want, or support can make a report for us, but there's no way for us to pick and choose reports on the fly as we want. We have to pick from pre-defined reports.

Best company Investment

Kommentare: Nothing but positive, especially when it comes to productivity.

Vorteile:

The number 1 PRO to this software is how it cuts your time spent facilitating, scheduling and organizing requests for you team in half. I spend 50% less time using FMX because of its easy to use platform to complete tasks than our company's previous ways. It is great!

Nachteile:

Report update time. I wish reports were in live time. Sometimes when I look at an inventory report it states updates as of 18 hours ago, at certain times I need 100% accuracy and do not think we should have to wait for it to update that infrequently.

FMX has provided a very user-friendly solution for organizing the management of all my equipment.

Kommentare: Keeping track of preventative maintenance and repairs for 326 pieces of production machines and facilities equipment across 5 buildings was overwhelming before FMX. It is so much easier having a software solution that provides reminders, calendars, work request tickets, inventory, and reporting all in one solution.

Vorteile:

The calendar module and the preventative maintenance module are very useful for staying on top of equipment issues in a very easy to use platform. The maintenance request module is very easy for all of my operators to accurately record their requests for help. The reporting module is very helpful when pulling reports for my upper management. Also, the FMX support staff is incredibly responsive and helpful!!

Nachteile:

In the main calendar view module, there are no notification icons to visually see that a new request has been added, modified, or responded too.

Great Easy to Use CMMS!

Kommentare: Our experience so far has only been positive. It has definitely increased our productivity by providing updates in real time, reducing data entry, and automatically scheduling work orders.

Vorteile:

The calendar view was one of our most sought-after features. The drag and drop makes planning and scheduling work orders so much easier. Inventory management was also a feature we enjoyed. We like the ability to attach printable QR codes to our inventory items for our users to scan pull up an inventory item's history. (Asset management also has this incredible feature)

Nachteile:

We have seen some issues with mobile version of FMX. Users have had issues with zooming. They also had issues with their phone turning off and losing progress on a work order that wasn't saved or completed yet.

Facilities Scheduling Made Easy

Kommentare: I would be remiss if I failed to mention how spectacular their customer service is. Every single time that I've reached out for assistance, they have promptly gotten back to me and done so with a gracious attitude. I've actually emailed them to tell them that they are by far the most responsive vendor that I've worked with.

Vorteile:

The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined. Plus we can export the event data for display on our public website, and we can even automatically import our athletic schedules from an outside service. In addition, their import templates are ridiculously easy to use!

Nachteile:

Occasionally, a feature may require a few more clicks than what seems necessary. But overall, that's a pretty small complaint.

Head and shoulders above the rest

Kommentare: The ability for multi departments to input requests and being able to customize views specific to each department is perfect. We maintain a 2200 acre development with multiple buildings, parks, streets, est. We are multifaceted similar to a municipality and FMX was able to customize every feature to fit our community perfectly.
We recently added the ability to manage our vehicles and equipment which is very nice.

Vorteile:

Ease of use. This was our number 1 criteria and FMX stood out from the others Reporting. The dashboard system makes customizing reports effortless. Support. Absolutely important and they have been outstanding

Nachteile:

We have not come across any down side. Every time we discovered something that was not meeting our need, the support team was quick to modify the program to fit.

Great way to efficiently track and manage many aspects of a facility in one product

Vorteile:

The product is modular allowing the choice of implementing one or several modules. For our district, we started with maintenance and technology, but expanded to transportation, bus maintenance, and scheduling.

Nachteile:

Sometimes, it is hard to get all of the users on the same page. The software almost allows too much customization, in the fact it can allow you to tweak items that may impact other aspects of the product.

Nice program with easy to use features

Vorteile:

I like the fact that there are ways that we can customize the system to our property that make it more accurate for users.

Nachteile:

The training of all the bells and whistles can be a challenge especially for new users, finding a place to start a new user to get them familiar can sometimes be tough given all that the program can do.