FMX Erfahrungen

Look no further

Vorteile:

Easy to set-up. Intuitive. Impeccable customer service.

Nachteile:

Could sport more modular entities. The layout is not very flexible.

Great System A+++

Kommentare: FMX has been a great system and one of the best systems i have ever used.

Vorteile:

GoFMX is an easy-to-use system that you can train someone to use the sytem within minutes. The calendar makes it easy to see what needs done daily, weekly, or monthly so the system makes your schedules or scheduling with no conflicts.

Nachteile:

So the only part i have not liked about the system is when you close out a work order and your adding inventory, all site locations show up, and only FMX part numbers. If your searching with part numbers per oem. You will not be able to find part.

I'm usually the person initiating all facilities requests from our organization.

Kommentare: It makes it very easy for staff at different locations to alert me to facilities issues, and to follow along to know where we stand on resolving the issue.

Vorteile:

It's very easy to use, I don't have to do much education with staff to teach them how to use it. I really like that you're able to add someone as a follower to a request, too.

Nachteile:

I wish I could search requests by the person who put them in, or see the name of the person who put the request in next to the request itself. We also don't really use the cost or hours options, so It would be useful to hide those and better customize the lists of requests.

We love FMX!

Kommentare: Overall, FMX has blessed our campus with a personalized program tailored to our campus's needs and processes. We can't say enough good things about our time spent implementing and utilizing FMX over the past few months.

Vorteile:

Obviously the features and modules stood out to us during the search for a new program, but the customer service has been absolutely unmatched comparatively to any other platform we've experienced. Whether by email, phone call or Zoom, I have yet to be disappointed (and I ask a lot of questions) by response time, helpfulness, and just overall customer service. I also like that their features are always progressing.

Nachteile:

The only problem that we originally had with FMX was the fact that they don't have an app for the program. However, the mobile view is proving to work just as well as any app would and the teams are still able to submit and complete their tasks efficiently and in a timely manner.

Simple Yet Complete - Work order Management Software

Kommentare: We love this software. It has been a critical piece of our success and a great selling point with prospective clients

Vorteile:

Ease of use and ability to customize. FMX team is also great to work with.

Nachteile:

Dashboards are sometimes confusing and difficult to customize.

FMX Makes Maintenance and Inventory a breeze

Kommentare: I have had a positive experience all around. Takes some training but well worth it.

Vorteile:

We use it for inventory and work orders for Maintenance. Love most features

Nachteile:

Takes time to enter the inventory, but once it is done it works great.

Happy FMX user.

Kommentare: It's been invaluable to our team. Nice to have everyone on the same page.

Vorteile:

Easy to use design, friendly associates.

Nachteile:

Haven't experienced any major issues. Its working fine.

This is my FMX.

Vorteile:

FMX is a huge asset in managing all of our maintenance and scheduling needs.

Nachteile:

I wish the inventory management was a bit more detailed (granular). I would like to get more precise counts of inventory that comes in cases.

Technology and Maintance Work Order review of FMX

Kommentare: Tech Support and the system team I worked with were very good. I have been happy with the system over the last year that we have had it.

Vorteile:

It was easy to set up the building and rooms for the work order request system. The teachers can check on the status of their work orders without having to call or email me. Very minimal instruction was needed for my staff to put in work orders.

Nachteile:

It can send a lot of email reminders to you until you get the notification set up right, but better than no notifications.

Great product

Kommentare: It has been very pleasant and the people are quick to respond to any questions.

Vorteile:

The ease at which it is to use and understand.

Nachteile:

It is hard to do a report on certain information

Perfect for K-12 Public Schools

Vorteile:

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

Nachteile:

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

Game Changer

Kommentare: FMX has changed how we do maintenance. As we began our maintenance team for the franchise our maintenance tasks were verbal with no records of work completed or cost or man-hours. Now we are able to track all of the above and more. We are now able to track inventory, use reports to gather analytical metrics to aid in decision making processes, and track man hours identifying workload and balance of assignments.

Vorteile:

The pros of this software is that it is easy to use. It can be customized to use primarily drop down choices that help to ensure that entries are clear and easily understood. Customer support is fast and thorough. The reports convey viable information to use in making business decisions such as workload, lifecycle maintenance, cost per repair, and identification of top 10 problem pieces of equipment. The list of pros is very extensive.

Nachteile:

If I had to identify a con it would be the import feature. On rare occasions it will freeze during an upload and I would cancel and restart the upload, once the new upload completed it would not allow the work order to be closed due to pending upload. You would then have to close the window and start over.

Smooth Sailing

Kommentare: Communication with end user.

Vorteile:

Areas of identification.There are it seems endless ways to identify the problem and location to explain what is wrong or needed.

Nachteile:

What's not to like.I have used many facilities maintenance programs and have not found one that is as easy to integrate or train staff on

FMX Insight

Kommentare: FMX Customer Service is the absolute BEST, they not only assist me with my issues but they also show me how to fix it for future problems.

Vorteile:

I LOVE how user friendly it is even for the most intimidated person; they can easily see their work orders and complete them in a timely manner.

Nachteile:

The wait time it takes to go from one screen to another

Great Easy to Use CMMS!

Kommentare: Our experience so far has only been positive. It has definitely increased our productivity by providing updates in real time, reducing data entry, and automatically scheduling work orders.

Vorteile:

The calendar view was one of our most sought-after features. The drag and drop makes planning and scheduling work orders so much easier. Inventory management was also a feature we enjoyed. We like the ability to attach printable QR codes to our inventory items for our users to scan pull up an inventory item's history. (Asset management also has this incredible feature)

Nachteile:

We have seen some issues with mobile version of FMX. Users have had issues with zooming. They also had issues with their phone turning off and losing progress on a work order that wasn't saved or completed yet.

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Vorteile:

Work Orders is mighty handy for giving out what's needed

Nachteile:

Nothing I just use what's needed and never use that I don't need

4+ years with FMX at two start-ups.

Kommentare: A+, I really have no complaints.

Vorteile:

Ease of set-up, ease of use, 24/7 accesibility, inventory management, maintenance management.

Nachteile:

user customization of reporting could be a bit easier and more flexible possibly.

Very positive experience so far.

Kommentare: It is a great tool for myself and my technicians. I love that they can access it from their smart phones or iPads. It is another tool in their tool box which helps them do their work faster which helps when budgets are limited and I cannot hire more techs. If they can do their job faster, it is like getting additional manpower without extra cost. If they can get access to important information without going to look for it, it saves a lot of time. It also gives me good data to be able to plan appropriately both with scheduling manpower and with budgets.

Vorteile:

The ability to attach documents, PDFs, pictures, etc. This is great to be able to attach manuals, trouble shooting documents, etc. to equipment which is then accessible to the technicians in the field without going and searching for the information. Also the flexibility to customize the software to suit our needs for equipment, work orders and inventory. This is important to be able to customize the software to how we work in our district. Also the speed at which your team works when I submit a request. I have give them Excel spreadsheets with equipment information and they load it usually within a couple hours or even less. Great response time.

Nachteile:

Not able to reserve inventory against a work order while you are planning and scheduling it. This is huge as when I am planning work to be done and I want to reserve an inventory part so that it is available when the tech goes to do the job. One such work order type is a PM where filters or belts are required, it would be nice to reserve them or be alerted that there are none in stock. I wish I could change the name "Equipment" to "Asset". A company can include roofs, doors, windows, floors, etc in the equipment tab as we are asset manager, not just equipment managers. I wish I could put in a type of equipment or asset and have a secondary window open up in the equipment page which would allow for specific data to be entered as it pertains to the equipment type. For example, if I would select a "motor" type, it would be nice to see a window within the page that would ask me for HP, RPM, Volts, etc. If I would enter an equipment type of a "Fan" , the page would ask for RPM, CFM, Belt or Direct drive, Etc.

Great performance for an exceptional price

Kommentare: Our district purchased FMX because of the need to clean up, define, and adjudicate requests from multiple locations and from multiple departments. The benefits for using FMX were realized almost instantly. As an example, I am the tech person within the district. I now have a centralized location for all requests. My boss can now see where our efforts are being directed towards and the staff can keep a real-time look at requests with information they would not have received without using a system like this. In short, FMX has increased effective communication within the district.

Vorteile:

The software has allowed our staff to become fully engaged with a wide range of request types such as tech requests, maintenance requests, and transportation requests to name a few. Our staff can now track specific requests for assistance and validate the status of said requests. Our district pays a fraction of cost other programs of the same type would charge. We also use integration with 3rd party applications to add in athletic schedule requests directly into the system. This feature eliminates the need to put in schedules in multiple applications.

Nachteile:

I have very little negatives to say about this product. The only downside was implementation. It is helpful if your organization has a clear definition of workflows for each request type prior to implementation. Changing the workflow of requests are not complicated, but can be a bit challenging if the organization has put some thought into this process prior to going live with the software.

Great facilities management software

Vorteile:

Easy to use. After a couple of onboarding sessions you can easily maneuver on the site.

Nachteile:

Dashboard could be arranged better. Figure out how to get things approved with less clicks

FMX is hands down the CMMS to use

Kommentare: We were using a different CMMS and it was cumbersome to use. I started looking at different programs and came across FMX. I also looked at several others. FMX appeared to be easy to use and it provided a lot of flexibility with being able to customize fields in any part of the system. Not to mention that all the modules are included in one price. The old system we used we had to pay for each module. The switch over was painless with the help of the employees at FMX. They have been great from the very beginning. They continue to provide updates to their programs and they notify us every time one is made with a helpful tutorial. They have also contacted me if I would like any additional training on any part of FMX. Any questions I did have, they have answered promptly and offered to make the changes or adjustments for us. They truly care about their clients and go above and beyond to make sure they are happy with the product.

Vorteile:

I love the each of use that each module provides for the end user and the customizing that is available to the administrator.

Nachteile:

I wish there was an actual app to have on our phones for FMX. It would add to the ease of use for the maintenance person using it daily on the go.

The software is overall very easy to use, it is very easy to learn, and very easy to set up.

Kommentare: A lot of benefits. PM tracking, repair tracking, inventory management.

Vorteile:

The best feature of the software is its easy to use. Someone with very little computer skill can learn to use it. I also like that it is web based so you don't have a huge program to install on your PC's.

Nachteile:

I dislike that there is still a lot of manual data entry at initial start up. After you get through that phase, there isn't much not to love.

Set it so you don't forget it!

Kommentare: FMX has helped us to organize different types of requests, inventory, and maintenance. The staff is always helpful, quick to respond, and they offer customizable support. I have often been offered more than one way to work through an issue and that shows me that my customer support is really looking out for our growth, not just getting a task done.

Vorteile:

I appreciate the way I use this system to manage so many different facets of daily work. These are a few of my favorite things: 1. I don't lose information, the ticketing process is helpful, clear and easy to use. 2. I can drill in super specific on details and usage or I can keep a wide focus, therefore meeting the needs of many different projects and management styles. 3. There is room to grow, it doesn't just meet the needs of where you are today, it is also ready for the future growth. 4. The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.

Nachteile:

That I can't use it at home to manage my family.

Great for organization

Kommentare: This has helped us understand maintenance action on the floor and see where we’re losing time.

Vorteile:

I really like the accountability aspect of the software, we can easily track the success of a machine and see when it’s become more trouble than it’s worth. It keeps employees accountable for their time, as well

Nachteile:

I wish it had more accessibility for text alerts instead of only being able to do email alerts OR text alerts. An option for kiosk inputs to be sent to a cell phone but general calendar action to be sent to email would be far more useful.

FMX In K-12 Education

Kommentare: Overall, I'm very happy with FMX. I chose this product, I designed the use cases, and while it is not as fully-featured as I'd like as my role in IT, it does the job admirably.

Vorteile:

What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues. Being a school, we are a large multi-campus environment. For facilities maintenance, which is the key target audience, the system is purpose built as a ticketing system. It's not an high-end system, in that you won't be loading in electrical schematics of your buildings and tagging geolocations of power points, but as an operational software package it's ideal. With the framework of your campus already in the system, adding in an IT Department ticketing queue, and subsequent custom queues makes good sense.

Nachteile:

This is a ticketing system with inventory and asset management. It is NOT a hyper specific IT helpdesk, nor a hyper-focused Facilities Management tool, as I mentioned in the Pros section. It does what it does VERY well. If you are looking for something beyond an tool for running operationally, this may struggle.