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Über Yonyx

Die interaktiven Entscheidungsbäume von Yonyx ermöglichen einen konsistenten, personalisierten Kundenservice und verbessern den Umsatz, die FCR (First Cost Resolution) und die Kundenzufriedenheit (Customer Satisfaction) bei gleichzeitiger Reduzierung der AHT.

Erfahre mehr über Yonyx

Vorteile:

Very easy to implement, and support provided for any assistance needed is excellent. The vendor provides very detailed training videos that demonstrate all steps.

Nachteile:

If the administrator has not set it up properly, there can be broken links, and then you are left without a place to go.

Bewertungen zu Yonyx

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,1/ 10

Yonyx hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 250 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (250)

Kim
Kim
Sr. processor in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

happy Customer

5,0 letztes Jahr

Kommentare: This product has made us more resourceful and proficient.

Vorteile:

Very user friendly and efficient to use. The support was very useful and able to always help.

Nachteile:

The process was smooth and no problems. Right now, I don't have any negative thing to say about the company.

Blessanth
Reimbursement Specialist in Indien
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reimbursement Specialist

4,0 letztes Jahr

Kommentare: I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.

Vorteile:

It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making

Nachteile:

It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.

Rebecca
Consumer Success Representative in USA
Immobilien, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Yonyx Review

3,0 vor 2 Jahren

Vorteile:

everything is easy to navigate although sometimes it can take some time to load properly

Nachteile:

Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.

James
Digital Sales Consultant Associate in USA
Immobilien, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great resource for daily work

5,0 vor 7 Monaten

Vorteile:

User friendly, Reporting, makes daily work an easy task.

Nachteile:

Could use a little more initial training and tips and tricks but other than that none.

Sophia
Patient Onboarding Specialist in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy and user friendly!

5,0 vor 6 Monaten

Kommentare: I enjoy using Yonyx for work, it makes everything in my scirpt run smoothly when talking to patients.

Vorteile:

I love how user friendly and clear the website is. I like how it throws my name into the script

Nachteile:

There i not much i don't enjoy about Yonyx.

Raquel
Coordinator in Mexiko
Immobilien, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great!! fast and very easy to use

4,0 vor 7 Monaten

Vorteile:

Everything is in one place, easy to use, no need to have a bunch of tabs open with scripts, love it!

Nachteile:

I don't like that you can't open another lead while using it in another place, it messes up with the other one.

Stacey
Adherence Specialist in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Try Yonxyx

4,0 vor 5 Monaten

Kommentare: I've enjoyed using Yonyx and would recommend it to others.

Vorteile:

I love that it is a central place where I can review my scripts and the scripts for other departments.

Nachteile:

It is not linked to our phone system, so there have been some issues with that.

Jizelle
Operations Manager in Südafrika
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

ResponseBPO feedback

5,0 vor 5 Monaten

Kommentare: this has been great, support is amazing. The teachings have been insightful

Vorteile:

the multiple features that allow me to configure the scripts exactly how i imagine them and expect them

Nachteile:

the number of steps taken to complete an action. complexity of setting something up

Luis
sales coordinator in Mexiko
Immobilien, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best app if you need to use scripts.

5,0 vor 6 Monaten

Kommentare: We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy way.

Vorteile:

Yonyx is very easy to use, we use it every single day and it has helped us tremendously.

Nachteile:

Nothing, so far so good. We love this app.

Amanda
Adherence agent in USA
Gesundheit, Wellness & Fitness, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

10 out of 10!

5,0 vor 6 Monaten

Kommentare: Yonyx has made my transitions into new roles flawless. Highly recommend

Vorteile:

The simplicity and user friendly website

Nachteile:

Nothing! Yonyx was very easy to use and navigate

svln
Technical Support Executive- GCS in Indien
Telekommunikation, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

yonyx review

5,0 vor 2 Jahren

Kommentare: ease interface and also the algorithm flow in good understanding of the knowledge and sharing / found attractive becasue good in maintaining the data

Vorteile:

ease interface and also the algorithm flow in good understanding of the knowledge and sharing

Javier
CSR in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Yonyx Review

4,0 letztes Jahr

Kommentare: Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.

Vorteile:

Yonyx is very user friendly and the data it provides is extremely useful as well.

Nachteile:

Speed in which it loads, can be very slow at times

cynthia
csr in USA
Verbraucherdienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

i love i t

5,0 letztes Jahr

Vorteile:

its a life saver all the info i need right at my finger tips

Nachteile:

there really isn't anything I don't like about yonyx

Lisa
customer service in USA
Möbel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

call center

5,0 letztes Jahr

Kommentare: I love using Yonyx for dealing with our customer

Vorteile:

easy to use and toggle between different screens

Nachteile:

need more updates in management. or easier to input new information

Marina
Revenue Rep in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Yonyx

5,0 vor 2 Jahren

Kommentare: It is a very useful tool

Vorteile:

The guidance that it gives and how prompt it is

Nachteile:

Nothing in particular i think it's great

Damian
Teller in USA
Bankwesen, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use

4,0 vor 10 Monaten

Vorteile:

I like that it is easy to use and to follow.

Nachteile:

It does look a bit outdated with the layout.

jyoti
agent of OLA in Indien
Telekommunikation, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

yonyx is a site which made our wlork so much easier. it is like a dictionary for us.

5,0 vor 2 Jahren

Kommentare: a very greatful experience with yonyx. and it has made our life easier. it has made our work easier

Vorteile:

it is like a grammer book for the process where we can learn about our product. we can go to the depth for our product.the best part is we can also search anything

Nachteile:

we dont have many access for this site and but there is not a lot of thing to dislike

Elakkiyappriyam
Customer support executive in Indien
Transport/Güterfrachtverkehr/Schienenverkehr, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Impressive

5,0 vor 2 Jahren

Kommentare: it is like a great friend to me which guiding me

Vorteile:

whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me

Nachteile:

if there is any update it can be intimated with the email

karthik
service advisor in Indien
Automotive, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to analys

4,0 vor 2 Jahren

Kommentare: Pretty cool.

Vorteile:

I am new to use this software. Very friendly and easy to analyze.

Nachteile:

Need to update the data by daily wise. sometimes the data didn't found has required.

jaga
Technical service execustive in Indien
Telekommunikation, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

yonyx review

5,0 vor 2 Jahren

Kommentare: ease interface and management of knowledge sharing. , good to use it on daily day basis for communication with others

Vorteile:

ease interface and management of knowledge sharing.

Nachteile:

limited graphics , it can be made more exciting

Ronald
GCS senior executive in Indien
Automotive, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Helpful

5,0 vor 2 Jahren

Kommentare: awesome! , quick learning. software just work perfectly fine

Vorteile:

this makes my daily jobs quick and easy

Nachteile:

easy steps and quick accesses, very user friendly

Christopher
consumer success rep in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great software

5,0 vor 2 Jahren

Vorteile:

Yonyx is a great scripting resource, I use it daily

Nachteile:

I wish that the back button wouldn't send me back to a previous lead

Oscar
agent in Portugal
Computer-Vernetzung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

AMAZING SOFTWARE!

5,0 vor 4 Jahren

Vorteile:

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Nachteile:

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Surendra
Technical Support Executive. in Indien
Elektrische/elektronische Fertigung, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Tool for a new employee.

5,0 vor 2 Jahren

Kommentare: Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete the task within no time.

Vorteile:

It is so useful in understanding the work flow in industry.

Nachteile:

existing features are good andexpecting new features.

Vignesh
Technical Support executive in Indien
Automotive, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Its Nice and easy going, interactive tool

5,0 vor 2 Jahren

Kommentare: Its nice and user friendly

Vorteile:

The routing and flow of the issue trees is good and its very helpful to users. The best thing is that we can take feed back at end of any tree and and customise the tree easily.

Nachteile:

It occupies less space on screen since its used/merged with other apps