Yonyx Erfahrungen

Providing Self-Service to our Dealer Network

Kommentare: We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Vorteile:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Nachteile:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Hybrid DSS capable of addressing complex or multifaceted decision problems.

Kommentare: A great tool for facilitating organizational processes replacing traditional data access and retrieval functions.

Vorteile:

Yonyx organizes, stores, sorts and returns data relevant for a particular context of decision making process easily and smoothly. Has an easy dashboard to work with in data mining techniques which provides the objective information needed to make decisions about project management environment. Generally makes the goal to generating strong association in decision making possible at no extra cost.

Nachteile:

Troubleshooting was a major challenge for us. We worked our way through with the help of the support team. Things are going well now.

review

Vorteile:

That it works most of the time on a daily basis

Nachteile:

That it isn't consistently working well.

Effective tool for managing, sharing and utilizing knowledge

Kommentare: Yonyx has facilitated real-time knowledge sharing. Has given the best experience in this sector.

Vorteile:

In a world where information is abundant and knowledge is power, having the best knowledge software is a huge step. Enhancing existing strategies is made possible with Yonyx in the bid to achieving professionalism. I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are key to better decisions. It is easy to work with and acts as a multidisciplinary platform.

Nachteile:

With AI technology, accuracy is improved and every insights generated has yielded good results. I cannot complain.

Essential Platform for Business!

Kommentare: Overall, I have had a super positive experience with Yonyx! I feel that a system like this is crucial and essential for all companies to utilize in their processes for the greater functionality and efficiency of their business operations!

Vorteile:

I love the navigation of the system, and how user-friendly the interface is! Yonyx allows simplistic access to the information required on the Sales Flow process of business, and is a major organizational tool for all pertinent information for our company. The display of information is also customizable, making this appearance of the information presented easy to read and navigate for each of our department work flows. It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow purposes.

Nachteile:

The only thing I do wish that was available on Yonyx would be an outline or Table of Contents on the left side of the platform, which would allow easy and immediate access into different work flows without having to start over from the beginning and would allow access to direct links into the correct "step" of where one may need to be at any given time. I think that would make the interface incomparable in the market of systems alike.

ResponseBPO feedback

Kommentare: this has been great, support is amazing. The teachings have been insightful

Vorteile:

the multiple features that allow me to configure the scripts exactly how i imagine them and expect them

Nachteile:

the number of steps taken to complete an action. complexity of setting something up

Best app if you need to use scripts.

Kommentare: We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy way.

Vorteile:

Yonyx is very easy to use, we use it every single day and it has helped us tremendously.

Nachteile:

Nothing, so far so good. We love this app.

Easy and user friendly!

Kommentare: I enjoy using Yonyx for work, it makes everything in my scirpt run smoothly when talking to patients.

Vorteile:

I love how user friendly and clear the website is. I like how it throws my name into the script

Nachteile:

There i not much i don't enjoy about Yonyx.

It's a 10 out of 10 for me!

Kommentare: 5 STARS! I would recommend it to everyone.

Vorteile:

I love user friendly it is! The way it's broken down by categories is very helpful navigation through multiple scripts.

Nachteile:

I have nothing bad to say about Yonxy. It's a 10/0 for me!

10 out of 10!

Kommentare: Yonyx has made my transitions into new roles flawless. Highly recommend

Vorteile:

The simplicity and user friendly website

Nachteile:

Nothing! Yonyx was very easy to use and navigate

Really good product that just keeps getting better

Kommentare: Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.

Vorteile:

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Nachteile:

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.

Great user experience

Kommentare: Good experience, fast to load and submit entries.

Vorteile:

Having the script right in the CRM to access easily.

Nachteile:

There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.

Pros and Cons

Vorteile:

It is very easy to use for us CSR's. You can set it up all in one screen with the new update instead of clicking into different tabs.

Nachteile:

Sometimes there will bugs in the system from updates, it get resolved in a fast manner to allow us ( CSR ) to keep pushing forward.

Yonyx Integrated with Zendesk

Kommentare: Excellent product and customer service both before and after the sale. Monthly usage report sent out automatically to show you details of how your product is being used by customers.

Vorteile:

Very easy to implement, and support provided for any assistance needed is excellent. The vendor provides very detailed training videos that demonstrate all steps.

Nachteile:

None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.

Great Product backed by Great Support

Kommentare: We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactive

Vorteile:

Great Support Continuous enhancements over years based on customer feedback. Easy Integration with CRM system for seamless channel escalation Ease and use and Interactive Great value for money

Nachteile:

It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue. The admin console could be a bit more user-friendly.

A great tool for self service.

Vorteile:

We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.

Nachteile:

Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.

Useful Database for tech calls

Kommentare: Good - I was able to read it and give accurate advice to the customers when they called in with an internet issue

Vorteile:

Its easy to catalogue instructions which are easy to access during a call to a customerWe can access the instructions to set up a modem or troubleshoot internet issues with the customerThe user can access documents with graphics and text and these can be copied and emailed to the customer

Nachteile:

A better string search options that looks at the whole text of a document rather than just the titles

Yonyx Review

Vorteile:

Its a smooth system that easily allows me to complete my job functions each day.

Nachteile:

Sometimes there can be technical issues.

AMAZING SOFTWARE!

Vorteile:

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Nachteile:

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Easy to use with some glitches

Vorteile:

I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.

Nachteile:

Sometimes the software glitches and the script does not show.

Essential for My Work

Kommentare: Yonyx is essential to my work at a call center and is a central part of helping me do my job well.

Vorteile:

Yonyx is very intuitive to use, and I find it very easy to navigate through the scripting. It is very dependable, and I don't experience bugs very often.

Nachteile:

Sometimes the names that populate in Yonyx are incorrect. However, this isn't a huge issue, and I can work around it.

Great tool for providing consistent omni-channel customer experience

Vorteile:

- consistent message across different channels - ensures agent wise process adherence - ensures first contact resolution - great for a knowledge base

Nachteile:

- improvements can be made on the development portal to drag and drop nodes to make it agile to develop

Dailey user at Opcity Realty

Vorteile:

Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!

Nachteile:

Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!

We use yonyx to preform a consumer experience using a consumer script that is provided by yonyx.

Vorteile:

The system is very smooth and allows for all coordinators be fast and accurate, It also allows for data to be collect is a main stream flow which is easy and simple to transcribe, The great point about yonyx is that it is a very interactive system for our employees.

Nachteile:

I would have to say that i haven't seen any cons with this program, It is very user friendly to everyone .

Yonyx is the way to go!

Kommentare: Since yonyx has been around its very useful and helps all the time.

Vorteile:

I love how you can populate a script, if the scripting is gone.

Nachteile:

Nothing, i enjoy it. I wouldn't change a thing!