ReservationKey Erfahrungen

So glad we signed on

Kommentare: I can truly say that our company growth was due, in large part, to implementing Reservation Key. I was originally a "One Woman Show" trying to keep on top of reservations, Guest Emails, Payments, Website Updates, etc. We adopted RK when we had 3 units. Today, our company has 22 units, and several staff members. Having access to this technology at such an easy Monthly Price and Easy Learning Curve meant that I could scale the business, and have more free time (and less frustration). Without RK, I would have easily been burnout once I hit 5 properties, and we would have never had the opportunity to provide employment to so many great people. I speak at Industry Events and "Have you considered ReservationKey?" seems to be a frequent piece of advice that I am giving attendees as they explain their personal frustration with choosing between Reservation Spreadsheets or Over-Priced Software. I know ... it sounds like too glowing of a review. I've used the ReservationKey since 2009. When any company over-delivers by as much as ReservationKey as over-delivered, it shouldn't be surprising that they have overly happy users willing to write long-winded online reviews. But if you don't believe that I am a real person, and a real user, just track us down on Google. Our Company is "Rockies Rentals". We are based in Canmore Alberta Canada. My name is Charla.

Vorteile:

Great Customer Service -- really responsive, and personable. The Built In Website, and Payments. Auto Scheduled Emails. No Contracts; No Set Up Fees. A great price -- well worth the fee even just for someone with one unit, or a small inn. Ease of use. Having Multiple Users. The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone.

Nachteile:

Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others.

Great automation for multiple online room reservation channels

Kommentare: RezervationKey is making a great job for us by unifying the management of all sales channels at one place, that would be pretty good if they were adding local sales channels day by day and helps us to expand our marketing channels with more local online channels that are specific to each country.

Vorteile:

ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to.

Nachteile:

Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels.

ReservationKey is a good value

Kommentare: ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Vorteile:

The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Nachteile:

1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic. 2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

I love Reservation Key!

Kommentare: I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Vorteile:

First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up. On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service! I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Nachteile:

This software goes above and beyond my expectations. So grateful!

Best Bang for your Buck

Kommentare: We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Vorteile:

Easy to initially set up Simple to use and menus make sense for the most part Lots of capability for the money Very cost effective when compared to other products/services Integrates well and simply into our web site Integrates with Tripadvisor so you don't need to use an OTA Support is responsive when an issue has popped up RK is constantly working on improvements and upgrades

Nachteile:

There are a few reports which could be added or improved The gift certificate function could be updated and provide more ability to customize

Best reservation tool for small properties

Kommentare: The software is convenient, robust, and reliable. It does precisely what you want it to do, when you need it.

Vorteile:

Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served.

Nachteile:

So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer.

Great product

Kommentare: Have been using since 2014 and not planning to change any time soon. I was able to set it all up with a minimal help. Support is great. Even though I am in different time zone it never takes long to get the help.
Thank you, it makes my life easier.

Vorteile:

Once set up the system is easy to use and update the info as needed.

Nachteile:

There is nothing that I do not like about it.

many years of great experience

Kommentare: In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong. The customer service of this company is simply outstanding. Whenever you have question, they get resolved via the "forum" , which seems to be a great way to communicate. In our memory we never needed a problem solved over the phone.

Vorteile:

We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Nachteile:

For us cons don't exist. Only this question seems to be a con since it is looking for more words.

Reservation Key is Invaluable to my Business

Kommentare: I started a small hotel 7 years ago with never having been in the business and no idea where to start with a reservation system. Another hotel recommended Reservation Key and I am glad I followed their advice. From the beginning, it was very easy to set up and learn. Also, they continue to refine and add features. I am also amazed how fast and thorough the support is. The system is very easy to use but it also has LOTS of functions that I can sometimes forget. No question is too small for an answer, and it is easy to search on their support site for most answers. I do not hesitate at all to recommend Reservation Key to others.

Vorteile:

Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.

Nachteile:

There really is nothing I am unhappy with.

The best of all I have used

Kommentare: We have run 2 Inns with a total of 20 rooms for around 18 years. Reservation Key was my 4th software program that I had used and I started using it around six or seven years ago. Hands down, it is the best. I have recommended it to several other Inns in our area B&B society and they are all glad they made the switch.

Vorteile:

Taking reservations on my cell phone while in a grocery store is nice. There is nothing else I need it to do. I set it years ago and it works great.

Nachteile:

I am not having any problems with the software at all.

ReservationKey Software

Kommentare: Extremely cost-effective solution for easily tracking bookings and customers for my small B&B. I tried several others over the 16 years I've been in business and am very happy to have finally found something that works well for me!

Vorteile:

Super-responsive customer support where you can talk directly with owner of the business who seems to be intimately involved in the actual software development. (Probably does his own coding, is my impression.) He engages with you until you have a solution, and is very appreciative of suggestions and feedback, always improving the software. This is full-featured software, but from a small business that is still super-responsive to its customers.

Nachteile:

Still a few odd quirks with the software, in my opinion. Like the tax is calculated by item and then added up afterward so it often does not match to the penny the tax that is charged by my credit card processing system - so I have to make manual adjustments on receipts.

Great Customer Service

Kommentare: Great value for the money. Easy to understand demonstrations and tutorials for initial set up.
I created a new and updated website for my business and the original Reservation Key application looked old and outdated; didn't flow well with the updated site. I reached out to Reservation Key for advice. Not only did the [SENSITIVE CONTENT HIDDEN], reach out to me via email in a timely manner, one of his assistants called me on the phone and we (she) reformed the reservation application to totally meld with the website.

Vorteile:

Great customer service Ease of use Integrates well with website Multiple useful applications

Nachteile:

No. I am happy with the service and product.

Excellent software as well as support

Kommentare: Anytime you have a problem they take care of it for you. You need something changed ask and it will most likely be done. Really quick response from support and 100% satisfied

Vorteile:

I literally spent about a month researching different software programs for our reservation needs and reservation key hit the mark. We have over 50 properties that we rent and appreciate the ease of use and functionality of reservation key it makes our lives much easier and helps us get more business by freeing up our time to focus on renting.

Nachteile:

I honestly can't think of any negative aspects of the software it really fits our needs quite well and we are completely satisfied we have been a customer since 2007 and we are not going anywhere

Seven years on continuing improvement!

Kommentare: I initially decided to use Reservation Key over seven years ago because they provided the ability to restrict arrivals and departures on certain days of the week. Sounds like a small point, but for me, it was very important. My reps and his team have continued to refine the experience and make Reservation Key more user-friendly as well as keep up with the more internet savvy guests of today. New improvements are constantly being implemented and the forum allows us to make specific requests, many of which are taken into consideration.

Vorteile:

This system is very easy to learn and to use. The online tutorials are very helpful. You can't beat the price.

Nachteile:

I wish there was a better integrated way to incorporate sales from our gift shop.

I can run my business Now while Reservation Key runs my bookings!!!

Kommentare: I have had a great experience from the very first phone call. The service provided has been top notch! I am so thankful that I found Reservation Key, I'm sad that it took me so long to find them!!

Vorteile:

I love that Reservation Key was so easy to set up and put into working order on my website right away. The ease of use for my customers was my main priority. The next thing that I found so wonderful is that it is so easy on the back end. I am not your traditional cookie-cutter hotel/motel. I am very flexible and have 12 units with 5 different types (sizes) of cabins. I had looked for a system for about 5 years. I did many trials and spent a lot of time on set up with all of them being very cumbersome to set up and didn't fit my needs or my customer needs due to not being able to customize as much as I needed. The price is on point for this product for me. All others were way over priced and for a small business that is only open seasonally, I couldn't afford a "big" product. The customer service [SENSITIVE CONTENT HIDDEN] has been absolutely amazing. There hasn't been one time that I haven't been able to get an answer and quickly.

Nachteile:

There has been NO Cons to this service for me!

The best there is

Kommentare: I have been using ReservationKey for about 5 years. I was skeptical to move to this platform as I have tried other reservation systems only to be disappointed. The move to ReservationKey was the single best thing I have done to grow my business. ReservationKey allows me to handle more clients in less time and take reservations while I sleep. Customer service is very quick with all questions answered within 24 hours. Thank you ReservationKey for transforming my rental business. Jeff Musto
www.puerto-vallarta-rentals.com

Vorteile:

ReservationKey allows me to handle more clients in less time and take reservations while I sleep.

Nachteile:

It does take a while to set up but once you have it set up it is like auto pilot.

The best for small independent lodging businesses

Kommentare: Love that you deal with the owner directly and reasonable requests for improvements are usually implemented rapidly. You never feel that issues go unaddressed.

Vorteile:

Flexibility to customize for your individual needs and the company is not corporate run!

Nachteile:

The company is super eager to please and the few unavoidable problems that occur with the software of this complexity were always addressed and solved.

Great customer service!

Kommentare: Using Reservation Key has made my booking process so much easier. I no longer have to worry about keeping track of everything, it does it for me. I wish I would have done it sooner.

Vorteile:

For the most part easy to set up and change things once you have everything in place. The customer service is outstanding. I have a friend who uses a different company for bookings and that is his biggest complaint. I usually have an answer within an hour to any questions I have with details and pictures showing me how to do it. I also communicate with the same person each time which makes it more personable and she knows my properties.

Nachteile:

I wish it would sink with other VRBO/Airbnb as far as changing prices, pictures, etc. I know some of the other reservation platforms have this feature. Also it's hard to change just a daily price on the calendar if you just want to decrease a price or switch the minimum days required to book. If it's last minute I like to make adjustments to try to get a booking.

So Many Features, Saves So Much Time

Kommentare: The experience has been great. I feel like we are heard and helped if there is an issue. The forum, the videos, and all the staff helps to get us and keep us running smoothly. The calendar has so many great features I really can’t begin to name them all. You really should try it out.

Vorteile:

The custom color coding of the stages of the booking. I look at the calendar and know exactly what stage of completion each booking is currently.

Nachteile:

Some of the reports, especially , the owners report needs tweaking. Also, I would like to see the development of a mobile app.

Long Time User

Kommentare: We have a small (4 rooms) bed and breakfast. The simplicity of the program means I have been able to teach any staff member the basics in a few short minutes, allowing complete continuity when we are away. When a problem arises ( I am not the best computer problem solver), representative patiently gives me whatever help I need.

Vorteile:

I guess the ease of use, plus the modest cost were what sold me on the program in the beginning.

Nachteile:

I really have no significant negatives, which may explain why I am one of representative's longest users.

Great Reservation Software

Vorteile:

We have a small inn and found that this software was very easy to set up and use on a daily basis, and also a terrific value. I appreciate that the support is very accessible, and personnel respond specifically and personally to each question. I have to say I do not utilize many of the features that I probably could.

Nachteile:

I had a glitch with "ghost reservations" when initiating ical links, but it was resolved quickly. Not really a con because it was worked out.

Best value!

Kommentare: Moving from a more expensive program with less features to ReservationKey was one of the best business decisions I ever made.

Vorteile:

This system is a great program. They respond to any issues very quickly. Every issue I have had would not have been an issue if I would have read just a little farther in the instructions. They are awesome and continually are added new features!

Nachteile:

I have used ReservationKey since 2014 and have absolutely no problems with it.

nice reservation system

Vorteile:

Has most things you need. very individual to set up, lots of nice features. includes booking engine, automatic emails, connection to channel manager...

Nachteile:

just 1 thing missing: for bookings where more than 1 invoice needed (ex. touroperator orders and pay for room - guest pay for food and extras) you have to add 2 bookings and hide 1 of them. Would be nice when you can create 2 or more accounts in 1 booking.

Member til 2012

Kommentare: i think we have one of the best reservation system for the money.

Vorteile:

Easy Software, great Reservation System

Nachteile:

Sometimes a little slow, special when someone change the server , LOL

Great Product - Great Price

Kommentare: My relationship has been great. They are very responsive and open to enhancements and suggestions. The system constantly improving and having more functionality

Vorteile:

Ease of use and set up! Integration to channel manager

Nachteile:

The only issue I have is what I want no one has!