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Fonteva for Associations Erfahrungen

Über Fonteva for Associations

MemberNation ist Verband-Software auf Salesforce mit den Funktionen, die Mitglieder-basierte Organisationen benötigen, um ihre Mission zu erfüllen.

Erfahre mehr über Fonteva for Associations

Vorteile:

There's some really robust functionality right out of the box and Fonteva support will work with you initially in getting some features customized (there may be a fee).

Nachteile:

Reporting is limited by the Salesforce reporting capabilities, which makes the AMS feel quite limited.

Bewertungen zu Fonteva for Associations

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,0/10

Fonteva for Associations hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 89 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (89)

Nellie
Nellie
Communications Specialist in USA
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Membernation is very user friendly!

5,0 vor 6 Jahren

Kommentare: My experience at first was rough but only because I was making it harder that it was. Once I got the hang of it, it made it so much easier and faster.

Vorteile:

What I love about memebernation is that is was so user friendly. Made business run so much more smooth.

Nachteile:

Nothing I didn’t like. At first it was difficult but only because I was expecting more steps in the the process but this software simplified my life.

Matt
Director of Marketing in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fonteva's latest platform provides major enhancements for association management

5,0 vor 8 Jahren

Kommentare: The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier! They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform. There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use. There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base. It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue. You can evaluate a ton of member management platforms, but at the end of the day, I think Fonteva is doing an excellent job of making a robust platform, that continues to improve, and is really taking key member management issues into consideration as they develop their user-friendly platforms.

Vorteile:

The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier! They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.

Nachteile:

There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.

Resa
Business Manager in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It seems user friendly but will know more once i have more time with the software

3,0 vor 7 Jahren

Vorteile:

Ease of finding data to lookup. And also the functionality of the reports. You can drop and drag pertinent information to create your own reports

Nachteile:

That is is not built to take donations over $5000. My association receives many donations from planned giving donors that are well over $5000 . So this feature is not currently working for our company

Yimang
Senior Manager, IT and Data Strategy in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A solid Salesforce based AMS

4,0 vor 6 Jahren

Kommentare: I would highly recommend this to any organization that is looking for an AMS. The ecosystem I mentioned above is the reason that will sure your organization is in the good hand and win in the long run.

Vorteile:

The first and major reason is MemberNation by Fonteva is based on Salesforce, no chance it will be bought out or merged by another company. Second reason is Fonteva provides the bridge that makes it easy for nonprofit organization to use Salesforce to handles its membership, events, community and other functions of a modern organization. Third reason is Salesforce, like Apple, has its own AppExchange market (think it as Apple's App store), if there is any need not covered by Salesforce and Fonteva, there is probably an app for it in the AppExchange market. It is like you have three vendors working on you. This ecosystem is what makes Apple successful, and it will make Salesforce and your AMS successful. It will always be up to date. Last reason is there are a lot of vendors supporting integration with Salesforce/Fonteva.

Nachteile:

Because AMS by its nature is one size fits all, so some more or less customization might be required. Fonteva has its own Join Process, it is flexible enough to match 95% of our existing membership process, we have deal with that 5% by changing our business process.

Jennifer
VP, Administration in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Product & User-Friendly

5,0 vor 5 Jahren

Vorteile:

Reporting is very intuitive and easy to use. It is easy to find member information and transactions in the system. We were able to configure the system to record member renewals consistent with our actual renewal process instead of changing the process to fit the system. Looking forward to upgrading to the new release this fall!

Nachteile:

This software can do so much; it takes time to learn all the ways it can improve efficiencies and reporting.

Heather
Membership Specialist in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Decent but has limitations for us

4,0 vor 3 Jahren

Kommentare: Great AMS for a simple membership model.

Vorteile:

This is a generally easy system to learn and has a lot of functionality however we struggle with having to develop a lot of customizations because it doesn't have functionality that aligns nicely with our needs. This makes upgrades more difficult.

Nachteile:

There is no ability to track membership retention. Emailing through the database is flawed as formatting gets screwy. We are exploring using more features and functions such as campaigns but at the surface level, its a little complicated to figure out.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing AMS with expandability due to the Salesforce platfom

5,0 vor 7 Jahren

Kommentare: A solid platform for associations to manage and improve their processes from.

Vorteile:

Solid well laid out financials to rival the best finance systems Extebsability of all objects - ability to add fields and formulas

Nachteile:

Member portal is not quite as flexible as a full CMS No VAT inclusive pricing Not completely written in lightning yet

Mike
Helpdesk Technician in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Association management out of the box!

5,0 vor 6 Jahren

Kommentare: 10/10 so far!

Vorteile:

Fonteva extends an already great product, Salesforce, in ways that make sense to me. Membership management is build in, as well as a store, and very robust event builder. Honestly, Fonteva is my first experience with Salesforce so I can't contrast it with vanilla SF that well. What I CAN compare it to is Dynamics, which is very clunky in my opinion. My role is mostly administration so what concerns me is primarily the user management, which is much easier to get along with on SF/Fonteva. Something I've noticed is a lot of the features we've had to develop in-house for dynamics are already present in Fonteva. I imagine this is going to give us more time to concentrate on our data rather than redeveloping the wheel. Our support from Fonteva has been top notch. I've attended their admin training, which more or less walked us through a simple SF implementation and Fonteva setup. The class was fast paced but very easy to follow. Our instructor was knowledgeable and slowed down when necessary to answer questions thoroughly.

Nachteile:

I can't think of a single detractor. Maybe a year or so after we've fully implemented Fonteva I can update this review.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

a good options for the people (students and researchers) and organitazions that must tools quickly

5,0 vor 7 Jahren

Kommentare: It offers me the possibility of doing activities in several programs, which is very important for me, since I can take advantage of each of the particular skills of each software and generate a better product. all through a cloud of data

Vorteile:

Infinite possibilities of exchanging truthful information at the right time and with the option of choosing the right tool. Is a very flexible application that presents multiple users with tools to manage a group of employees linked through the cloud, skipping distances and thinking. the app allows you to focus on a shared goals. They overcome the rigidity of a software and develop many app that evolve together with the users and their experiences, they honestly guarantee the success. An excellent option for companies that visualize the need to adapt to the digital era

Nachteile:

The registration process, It can be a little common and tedious that´s all. fonteva does not present cons against which to be alarmed. The app depend on an excellent infrastrutura of data and speed of communication, which becomes very difficult for the countries with deficiencies in the web infrastructure

Allison
Allison
Membership & Marketing Director in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Nonprofit Unicorn Reviews MemberNation

5,0 vor 8 Jahren

Kommentare: MemberNation will solve a LOT of the issues we're having with our current CRM, NEON. The user experience for our members will be vastly improved (e.g. logging in, renewing memberships, the member portal, registering for events, making donations), which is the most important thing that we care about. That said, the implementation process has been a little ridiculous. We're a nonprofit and this is a HUGE investment for us budget-wise. I feel like Fonteva sometimes forgets that, e.g. they tried to charge us for bringing our new account rep up to speed. I feel like that's the cost of doing business and not our problem. Overall, though, they've been helpful and we've had a good experience. Their FUNcon16 user conference was super fun!

Vorteile:

Improved user experience

Nachteile:

The price!

Bonnie
Director of Member Services in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Choosing Fonteva was a very smart decision for my Association

5,0 vor 8 Jahren

Kommentare: We recently upgraded our AMS, CMS and LMS. We decided on Fonteva for our AMS. From the very first meeting with my Fonteva team I knew that I was in good hands. We worked together, as a team, to develop a system that would work well with our Association. My project manager and she was a joy to work with. I worked closely with rep in both learning MemberNation and in developing the product to suit our needs. I always felt that she had my interest at heart and always knew that she was thinking of ways to resolve my issues in a cost effective, well thought out, way. I completely trust the relationship I have with my Fonteva team. We recently went LIVE and the product is working out great for us. It is so powerful...there is still a lot that I have to learn. They have tons of training available and they encourage you to us the Community to help resolve any issues...thus saving money. I look forward to the new releases and seeing how much this platform can do! A very smart decision when we chose Fonteva!

Vorteile:

As it sits on the SalesForce platform the software is very powerful and adaptable.

Justin
Membership Coordinator in USA
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Simple!

5,0 vor 7 Jahren

Vorteile:

Easy to use and very user friendly. Being able to login on any device makes handingly urgent membership issues effortless.

Nachteile:

We are starting to discover things the system can do that we didn't anticipate. Our new member application needs updating and we are unable (currently) to make the updates from the back end.

Bilen
Bgebrekal@psych.org in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

They are friendly and easy to work with. It feels like part of of the organization working with the

5,0 vor 7 Jahren

Vorteile:

We have used Fonteva for our membership and marking. The software is easy to use and friendly. They were able to accommodate all our custom logic we have used for a long time. The change over from our last software was so smooth and they have a knowledgeable staff to help out on the change.

Nachteile:

We use fro membership and certain limits on the function, having saying that they accomadate us with what we needed

Annette
President in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Strategically Sound App

4,0 vor 9 Jahren

Kommentare: As a Salesforce.com implementation partner I'm often asked to review and recommend apps and often then asked to implement that recommendation. MemberNation's presentation of itself as being able to fulfill XYZ is true, but for someone like me what matters is what is "under the hood." Only after a week long training can I truly appreciate the data architecture running MemberNation. It's complex but it needs to be given all the variables an association requires when it comes to managing memberships, events, pricing, communications with and among members, etc. Like any other strategically sound app, however, you will need someone on staff to manage the system post launch. This person need not be a Certified Salesforce.com Admin (although it helps). This person would, however, needs to understand and appreciate WHY the system is built the way it is and know how to work within its set structure. My in person training also allowed me to meet Fonteva staff responsible for certain functionality/apps within MN. I was thoroughly impressed both with the thoughtful and exited approach they take to advancing MN functionality and how brilliant these folks were of business processes (real day issues we face) and Salesforce.

Anne Marie
QA Analyst in USA
Finanzdienstleistungen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

QA Analyst

4,0 vor 8 Jahren

Kommentare: I have been working with Fonteva for over a year testing Member Nation. I have found the staff at Fonteva great to work with. Member Nation is a great product for hosting and managing an Event.

Aaron
Website and Database Manager in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

New Client

5,0 vor 6 Jahren

Kommentare: The fonteva staff have been excellent and helpful throughout our implementation.

Vorteile:

Makes Salesforce a useable solution for the non-profit membership based association.

Nachteile:

Still in the implementation process but have not ran into any dealbreakers for our use cases.

Jeremy
Jeremy
Web Services Manager in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Ease of Use and Configurable

5,0 vor 4 Jahren

Kommentare: We have worked with some great staff at Fonteva who have made my experience good so far.

Vorteile:

The product is very user-friendly and easy to navigate. On top of free Salesforce Training, Fonteva has their own training which is great for Admins or average users. With that training it becomes easier to build and expand your environment.

Nachteile:

Your Fonteva environment does require a lot of maintennce. So plan to have dedicated staff to take care of those weekly, monthly, or quarterly tasks.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Sport, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I have nothing but positive things to say!

5,0 vor 7 Jahren

Kommentare: member benefits. Event creator. Online forums and communities. easy payments.

Vorteile:

We just transitioned to Fonteva 2 months ago and it has been such a smooth transition. Love the events and ecommerce features. My members love the badge and community features!

Nachteile:

I don't like not being able to delete accounts or contacts. Also with the data merge I have a lot of old accounts and duplicates. Wish there was a better scrub system initially.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Makes operations easy

5,0 vor 6 Jahren

Vorteile:

Even the most technically challenged individual will understand how to use the software. The site is clean, straightforward and customizable for your respective organization.

Nachteile:

Only thing i do wish is the ability to change titles of items like "notes" on internal profiles based on organizational needs.

Pamela
Director of IT in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

i have used MemberNation for about five months @ work

4,0 vor 7 Jahren

Vorteile:

it is web based and intuitive, easy to access and easy to use for back end processes. setting up items, classes, stores, and event products is relatively straightforward

Nachteile:

there are many add-ons required to satisfy our business requirements, additional user licenses are expensive

Cindy
Web Content Manager/Developer in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to acccess

5,0 vor 7 Jahren

Vorteile:

We moved to MemberNation early this year. I have found that my user experience has improved. It's easy to find users and update information or create new users. I look forward to continue learning how to use the system.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fonteva Product

5,0 vor 6 Jahren

Kommentare: It has been a positive one. The product is great and user friendly and the staff is awesome!

Vorteile:

It allows many different products to be integrated in one place

Nachteile:

I don’t have any complaints so far! We are still at the beginning stages!

Laura
Dominikanische Republik
Vermögensverwaltung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A platform inside the platform

5,0 vor 8 Jahren

Kommentare: Managing events and registration process for contacts is a breeze, MemberNation has make hards things easy.

Vorteile:

Helps you fully track your customer relationship without custom code

Nachteile:

none

Jeff
Marketing Manager in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Membernation is a huge improvement

5,0 vor 7 Jahren

Vorteile:

Extremely easy to use and being built into salesforce makes the data available for reporting with ease.

Jabari
IT Coordinator in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Perfect AMS Solution!

5,0 vor 9 Jahren

Kommentare: MemberNation is exactly what our organization was looking for. Backed by the power of Salesforce, MemberNation allows us to customize our database to our specific needs. In addition, MemberNations beautiful, functional front-end pages give our members a easy and intuitive experience online.