Fonteva for Associations Erfahrungen

Top Notch Association Management Software

Vorteile:

We conducted an in-depth search and review to evaluate and select an Association Management Software (AMS) for our medium sized Association. There are a variety of reasons as to why we selected Fonteva, but to summarize here are our main reasons for selecting this product. 1. User Experience - The SF Lightning and Fonteva user experience for our end users is clean, simple, and easy to learn. The flexibility it offers is clear and concise to staff and will make their day to day work much more efficient. The system is highly configurable. 2. Community Groups - For a chapter based association like ours there will be many benefits to having this feature enabled. Chapters will have a variety of accessible features that our current AMS doesn't easily offer. 3. Integration - We use a wide variety of other software to run our organization. Salesforce and Fonteva's ability to connect with and integrate is simple and cost efficient. I highly recommend this a solution for your Association.

Nachteile:

No negatives have been found yet. Of course, you'd love for it to be cheaper. Keep an eye on the size of your environment.

My thoughts on Fonteva AMS

Vorteile:

The best thing about Fonteva is that it is on the Salesforce platform. Having the ability to configure the AMS with Salesforce has been a dream come true for us. In regards to Fonteva itself, I really like the flexibility it provides in solving business solutions as well as the amount of time saved with basic management of association management. My staff really loves Salesforce/Fonteva and that wasn't the case for our legacy platform. With staff buy-in, we're able to get a lot done now with our AMS.

Nachteile:

Fonteva is not a platform you can learn overnight. Your staff must devote time to learn the structure before any sort of major configuration or custom work. More than likely, a 3rd party resource should be brought to help and assist with any sort of business objectives in order to configure the platform properly. Lastly, avoid custom code as much as possible because the more you learn about the tool, the higher likelihood you'll be able to configure a solution using out of the box tools with Salesforce.

Fails to deliver on many promises. Lots sacrificed with little payoff.

Vorteile:

I like that it's built on Saleforce CRM.

Nachteile:

Implementation took much longer than anticipated and cost much more than forecasted. Elements of each part of the software fail to meet expectations. Core competencies such as invoicing, events set-up and managment, reporting, renewals, and eCommerce have been faulty. Support does not include support for the whole system. Their business model changed to using 3rd-party companies for setup, configuration, and advanced support. Upgrades are not free, and fees are not controlled and predictable. eCommerce engine fails to meet standards for SEO and basic eCommerce structure. Emails and integration with platforms either don't work or require excessive labor. Renewal and invoice automations can fail.

This is one of the best cloud based CRM out there for Membership Management.

Kommentare: The product is the best out there and has lot of options to customize. The staff is very supportive.

Vorteile:

Software is easy to use and has lot of flexibility to tailor it as per the association needs.

Nachteile:

The software has some room to improve. We have soem issues with Join process and renewal proceeses which can be improved. We also think finance side of Fonteva can be made better by improving schedule payment and lockbox functionality.

Six months in and loving it

Kommentare: Platform user - we use Fonteva for membership, events and e-commerce. We had a great planning and implementation process. The Fonteva team is honest, transparent, good partners (they tell you when you are trying to do something that doesn’t make sense in the system), and highly responsive.

Vorteile:

Users can adapt functions in meaningful ways to fit their business needs without a lot of admin or other support

Nachteile:

Reporting is not always intuitive and does often require admin support to do higher level reporting

Awesome Product!

Kommentare: Fonteva is a fabulous company but the Fontevans are are absolutely the greatest group of folks to work with!

Vorteile:

Ease of use. We needed a product that would work with our business model which is unlike regular membership processes.

Nachteile:

I think its a great product so far. I have no cons at this time!

A solid Salesforce based AMS

Kommentare: I would highly recommend this to any organization that is looking for an AMS. The ecosystem I mentioned above is the reason that will sure your organization is in the good hand and win in the long run.

Vorteile:

The first and major reason is MemberNation by Fonteva is based on Salesforce, no chance it will be bought out or merged by another company. Second reason is Fonteva provides the bridge that makes it easy for nonprofit organization to use Salesforce to handles its membership, events, community and other functions of a modern organization. Third reason is Salesforce, like Apple, has its own AppExchange market (think it as Apple's App store), if there is any need not covered by Salesforce and Fonteva, there is probably an app for it in the AppExchange market. It is like you have three vendors working on you. This ecosystem is what makes Apple successful, and it will make Salesforce and your AMS successful. It will always be up to date. Last reason is there are a lot of vendors supporting integration with Salesforce/Fonteva.

Nachteile:

Because AMS by its nature is one size fits all, so some more or less customization might be required. Fonteva has its own Join Process, it is flexible enough to match 95% of our existing membership process, we have deal with that 5% by changing our business process.

Out of the Box Customer/Membership Management Works Fantastically

Vorteile:

As a developer / technical consultant, when a customer is mentioning use cases involving "customer engagement" or "organize our member base" the first product that comes to mind is Fonteva. This product easily saves me months of development for a product that I couldn't even compete with. Just like you don't want to build your own cloud based CRM product, why build your own customer engagement Salesforce functionality, when someone already did it cheaper, better, less buggy, and with a technical support team. Choosing Fonteva's software is often a no-brainer for my team and my customers. As a bonus it fills in the (many) gaps left behind by the Service Cloud that Salesforce hasn't built yet. And it saves me on the budget for when customers have big ideas.

Nachteile:

Custom development on top of Fonteva's platform can be difficult because in addition to the usual Salesforce quirks you have to take into account, you also need to learn and understand how Fonteva's platform is built.

Association management out of the box!

Kommentare: 10/10 so far!

Vorteile:

Fonteva extends an already great product, Salesforce, in ways that make sense to me. Membership management is build in, as well as a store, and very robust event builder. Honestly, Fonteva is my first experience with Salesforce so I can't contrast it with vanilla SF that well. What I CAN compare it to is Dynamics, which is very clunky in my opinion. My role is mostly administration so what concerns me is primarily the user management, which is much easier to get along with on SF/Fonteva. Something I've noticed is a lot of the features we've had to develop in-house for dynamics are already present in Fonteva. I imagine this is going to give us more time to concentrate on our data rather than redeveloping the wheel. Our support from Fonteva has been top notch. I've attended their admin training, which more or less walked us through a simple SF implementation and Fonteva setup. The class was fast paced but very easy to follow. Our instructor was knowledgeable and slowed down when necessary to answer questions thoroughly.

Nachteile:

I can't think of a single detractor. Maybe a year or so after we've fully implemented Fonteva I can update this review.

The best Association Software

Kommentare: Fonteva help us making easier the reports of accounting through their Dashboard and Reports tool, with this module we can saw how we are spending our money and in which direction we have the put the organization for the best future of it.

Vorteile:

With a big set of modules which can perform virtually everything you need to manage in the right way the customer support and the relationship with clients and costumers. Fonteva for Associations present a big range of features: members, events management, communities, estores, committees, accounting, online fundraising, mobile, education, collaboration, dashboard and reports. All these features allows you to perfom and set your bussines in the best possible way and get the most of every inversion or event you do.

Nachteile:

Like happen with other Fonteva tools like Fonteva Events, with this tool you have to know every detail of you want to with your organzation and in which way do you want to improve, if you do not know what really you want you cannot tak advantange of this great tool for your organization.

So far, so great

Kommentare: As you know, migrating to a new membership database is tough! We were excited about the features and usability of MemberNation but nervous about the switch. Fonteva put two very capable data experts on the job, gave us access to applications, finance and product experts and walked us through a complicated SSO jungle. It was hard work but provided great reward. The training we received helped us to hit the ground running. Our PM followed through with the successful go live he promised. Best part? We got the control, functionality and scalability we wanted built on a best of breed platform. Every configuration is different as are org. needs and member constituency. But I think if you come to the table ready to roll up your sleeves, do the work and make your needs and requests known, you'll be pleased with the outcome. I'm looking forward to many years with the product and the talented folks at Fonteva.

Vorteile:

I like the flexibility and the ability to make changes/ configurations as needed with or without assistance from Fonteva.

Nachteile:

The report writer

Great software, needs customization to be truly valuable

Kommentare: We are still in the implementation stage, so I’ve refrained from forming a concrete opinion on the software one way or the other. It holds a lot of promise and we’ve had good customer service overall, but it remains to be seen whether some of our more pie-in-the-sky hopes and wishes will be granted. I’m hopeful!

Vorteile:

Integrates well into Salesforce, allows us to work with member data using mobile, desktop, tablet. Provides lots of options to plug in additional apps to improve our member experience and make our working lives easier.

Nachteile:

Reporting is limited by the Salesforce reporting capabilities, which makes the AMS feel quite limited. We’ve had to use extensive customizations to allow our board-approved price rules, integrations, member communications, etc. to thrive. Had some issues moving from UAT to production environment.

Great AMS for Diverse Needs of Nonprofit Staff

Vorteile:

The flexibility and ability for end users to have control of the products and functionality.

Nachteile:

The implementation process should have been handled better. However, we are now working to get where we should be and are pleased.

Comprehensive Association Management System

Vorteile:

Built on the Salesforce platform and ease of customization

Nachteile:

It can be a little slow in processing sometimes

MemberNation Review

Kommentare: The staff has been very knowledgable and guided us well through our implementation.

Vorteile:

The integration of the product with other salesforce applications is fantastic. The easy membership renewal process is a big improvement over past product.

Nachteile:

haven’t experianced a major issue with the system.

Great product

Vorteile:

Amazing software for membership services. Easy to use for staff and pull live member information

Nachteile:

Handling duplicate accounts and catching them early

Great Software

Kommentare: New implementation that is refreshing. Has a strong User Experience (on both front and backend) will being easy to use.

Vorteile:

Easy to Use. Looks Good. Great Interface

MemberNation is simply the best

Kommentare: We recently ditched our decades-old database and adopted MemberNation. This has been one of the smartest moves we've made as an organization. For the first time ever we feel that we can leverage our data and control how we interact with our members. Implementation has been a breeze too.

Vorteile:

It can do almost anything.

Nachteile:

Not much that I don't like. It can be intimidating to folks who are too savvy with technology.

Makes operations easy

Vorteile:

Even the most technically challenged individual will understand how to use the software. The site is clean, straightforward and customizable for your respective organization.

Nachteile:

Only thing i do wish is the ability to change titles of items like "notes" on internal profiles based on organizational needs.

Amazing Team, Amazing Product!

Kommentare: We decided to go with this company because of the scalability of the product, their customer support reviews, and their experience with Associations. We were tired of having to go through our old solutions customer support every time we needed something configured or a new report. Because MemberNation is built on one of the leading platforms in the world, it is so easy to customize our solution to meet our needs. But if we ever need help, they are always available. Would recommend this product to any association that is looking for scalability, ease of use, and a very good looking member portal.

Excellent upgrade from our old AMS

Kommentare: We have had a great experience during our implementation. All the staff that we have interacted with have been knowledgeable and quick to respond.

Vorteile:

Easy to configure. User friendly and innovative

Nachteile:

Nothing so far. We have had a great experience.

Membernation is your one stop solution for overall sales and event management

Kommentare: Fantastic product that captures some of the best features of salesforce all in one spot. Amazing customer service; fast friendly and knowledgeable staff. Event building and management is a breeze, a large conference can be built in a matter of hours. Fantastic store and member portal that provides a consistent and professional look and feels!

Vorteile:

Ease of use, Event building, and management, easy set up of the product store. Professional appearance of the registration sites and member portal

Friendly UI and easy to use

Vorteile:

Friendly UI, customization is simple and easy to use.

Nachteile:

There is no way to go back to eStore from events

Perfect AMS Solution!

Kommentare: MemberNation is exactly what our organization was looking for. Backed by the power of Salesforce, MemberNation allows us to customize our database to our specific needs. In addition, MemberNations beautiful, functional front-end pages give our members a easy and intuitive experience online.