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Vorteile:

What I like most is that it’s very easy and if I have any questions support is quick to get back to me.

Nachteile:

Some of the credits/syncing can be difficult, however, they are constantly working on improvements and updates.

Bewertungen zu GorillaDesk

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,5/10

GorillaDesk hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 274 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (274)

Matthew
Matthew
Managing Partner in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Service

5,0 vor 7 Jahren

Vorteile:

This program is best for companies that aren't that big like Orkin or Terminix. The program is well suited for newer companies looking to run from one to 15 employees and the routing options and software for using your phone in the field makes leaving a paper service slip a thing of the past.

Nachteile:

Glitchs like all software, but the team will work with you on any problem til they are resolved. No phone interaction between the company and the customer. Email is great, but when you need something resolved, its usually when you are in the field and away from the computer, a phone conversation is always the best way to explain the problems that you are having.

Shawn
Owner in USA
Chemikalien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great product

4,0 vor 5 Jahren

Kommentare: Great! Makes things easier and faster

Vorteile:

Ease of use, customer service, frequent updates and improvements

Nachteile:

Does not provide adequate reminders on late clients

Matthew
service manager in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Losing touch

3,0 vor 11 Monaten

Kommentare: Once a great product, now a pain. Customer service used to solve issues quickly. Now they tell me that the problems can not be reproduced on their end. I think they may have grown too fast and forgotten the user. They are adding new features but never solving problems on the core function of the software. It's been over a year that they pushed out V3. I like what it could be but it's more troublesome and buggy.

Vorteile:

GD was a good company that seemed to to understand the needs of a small owner/operator and small pest company. Used to be easy to use and the simple interface was solid. Customer Service used to be fantastic.

Nachteile:

The new version has been a huge letdown. New bugs are still showing up and old bugs are never resolved. I have to switch between V3 and "Classic" to do things like send statements and try to make a note recur. Recently, Ive noticed that many notes are not recurring. So, I have to go back to old notes to copy any past over and over. There are several small issues that on their own are not a big deal but they are never solved, so they have stacked up. Death by a thousand cuts.

Trudy
Owner in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best pest control services software

5,0 vor 4 Jahren

Kommentare: Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market.

Vorteile:

App on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform. Upgrades done at no additional cost

Nachteile:

Network can get slow sometimes. Not all features are available for basic pricing structure. Drawing functionality of WDO reports needs improved

Joshua
Owner / COO in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

New but overwhelmingly positive

5,0 letztes Jahr

Kommentare: The customer service was responsive and very helpful, they took a lot of time to go over everything with me until I was comfortable enough to use it on my own. It is now a vital piece of technology that I use daily to make my work easier and more organized.

Vorteile:

I really enjoy the control it gives me over the workflow. I find myself going on less jobs as I am able to dictate more work to my employees which gives me the flexibility and responsiveness that a small pest control company needs to beat out the bigger providers.

Nachteile:

The only negative I've found so far is that I am paying for a few services that I may never use, such as GPS tracking and routing as we are a smaller company and construct routes based off of our experience and knowledge of our service areas. I still think that Gorilla Desk is a useful tool to have despite having a few functions that I probably won't use.

Kevin
Pest control business owner in USA
Chemikalien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

GorillaDesk makes life easier !

5,0 vor 2 Jahren

Kommentare: My overall experience has been great ! I’m saving so much time on my end and it’s all because of GorillaDesk !

Vorteile:

I love how simple it is to use. I feel you get a ton for the price. If you have multiple employees they will have no problem learning software. Customer service was awesome and they switched all my data so I didn’t have to do it. Love that !

Nachteile:

I would say making it easier to mark sent for multiple invoices at a time. Some clients like to receive 1 email for multiple properties so manually having to go back and mark as sent is a little time consuming.

Jason
Owner in USA
Chemikalien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

It keeps getting better

5,0 vor 5 Jahren

Kommentare: GorillaDesk wasn't my first software, but it will be my last.

Vorteile:

This software was hands down the best one when I started using it 5 years ago. Now...its even better. With constant upgrades, it continues to meet and exceed my expectations.

Nachteile:

When making changes from the computer, it takes a bit for the app to update with those changes. Constant refreshing is needed.

Stephan
Owner of business in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great software and excellent support

5,0 vor 2 Jahren

Kommentare: Great

Vorteile:

Gorilla Desk is a great all round software package making scheduling techs, invoicing, receiving payment for services rendered and storing critical customer info easy to use. My techs can use their cell phones in the field to navigate to each location in need of service, make notes and complete reports for invoicing all at the touch of the cell app. And if we ever need customer support, Gorilla Desk is great to respond to our needs.

Nachteile:

Nothing...Love it all. Gorilla Desk has thought it all through and I can't think of any changes I would make.

Lee
CFO/CPO in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best easy to use pest control software

5,0 vor 5 Jahren

Kommentare: Amazing. It truly changed my business when I went from pen and paper to Gorilladesk. My profits and productivity went way up.

Vorteile:

Its ease of use and functionality. How streamlined it is

Nachteile:

Price for pro package could be a little cheaper, but I wouldn't call it "over priced".

Brent
Brent
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I am a very demanding client. I have been paperless since 1998! Gorilla Desk is almost perfect!

4,0 vor 7 Jahren

Kommentare: Streamlined my scheduling, work order and invoicing all into one package. Saving hours per week in otherwise redundant actions. Much better communications with my clients. Giving me better retention as well as recovering more past clients.

Vorteile:

What I like most is the over all flow of the user interface. Especially in the mobile app. It is easy to navigate the service information. Sync's well with Google . Is good in both Android and iOS. The desktop ie browser is more powerful. Most of it's user interface is easy to navigate.

Nachteile:

Cons: Hmm, I really don't want this to come across as if I am not satisfied with GD over all. Because I am. The biggest issues are two. First, the mobile app cannot do as much as it should. It is adapting quickly. I am just impatient. The other is, no ability to fully work offline. There is some offline editing . Just some cannot be accessed without an internet connection. Being a mostly mobile product, means dead spots of coverage are common. Make the mobile app as powerful as the browser app? You will have a runaway hit. Give 100% offline access? Perfection. Even with these minor deficiencies? I cannot imagine life without Gorilla Desk. I highly recommend for the solo operator like myself to the regional multi branch.

Chris
Director in Irland
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The best developed software currently available (2017) for businesses 1-10 employees.

5,0 vor 7 Jahren

Kommentare: Efficiency - time saving.
Cut down paperwork and emailing tremendously
Improvement of company's image
Happier staff and management
More quotes / business leads / recommendations

Vorteile:

In operation for 20 years with over 800 contract sites, scheduling work and Reporting had become a nightmare. I looked for Field software at tradeshows and online for years and never found one that was 1) easy to use and 2) that would do (and only do) all the operations involved in a pest control intervention. I tried out nearly 20 systems and GD stood out. Very few menus/tabs, yet everything is there: quotes, invoices, scheduling, drag and drop jobs, location map for Techs and Customers, Customised Service Reports with photographs, signature on mobile phones, Service History, Template emails, mobile app, etc. Menus: so intuitive and simple to use that one can go learn everything in a few hours without any need to contact support. GD developers managed to make something complex work simply, which most other programmers fail to do. Some of us don't even like using computers or do not have time to train staff, and for that reason every effort should be made to simplify the functionality of a software. GD owners run a pest business, and for that reason they understood what the software should do and how it should look. I used to work 50-60 hours a week and since we started to use GD in July I am now down to around 40 hours. Our staff in the office and on the road also love using GD, and customers are very impressed with the reporting. So well done the GD team and many many thanks for the impact you have on our day to day lives!

Nachteile:

1) Text service (for appointment reminder to customers) is not available in Europe yet. 2) Generic template emails could offer more fields to choose from (e.g. site address, etc.) 3) Time-off blocks could be better (colours, editable etc.) 4) You cannot check Service History (past reports) from the mobile app But what can I say... these are details in the overall picture: this software simply goes beyond any expectations a pest control operator may have.

Antwort von GorillaDesk

vor 7 Jahren

We appreciate your feedback Chris!

Brad
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Life is easier with Gorilla Desk

5,0 vor 5 Jahren

Kommentare: My customers are extremely happy with the invoice, online pay capability and reporting, when they are happy, so are we

Vorteile:

The simplicity of this software make it very user friendly, the GD team are always a phone call away if a problem occurs or you just simply have a question. GD seems to always be open to suggestion and welcome the users feed back. It is also highly customizable for each companies needs.

Nachteile:

We have been a user for a few years now. When we first started, the training on how to use GD was limited, even though recently, that has greatly improved, there are still alot of features we don't know how to incorporate into our daily use, I feel at times we are underutilizing some features of GD simply because we don't know how, nor have we been properly educated on getting the full potential GD has to offer.

Serge
Owner in USA
Verbraucherdienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It's easily the single most important investment I made in my new small business!

5,0 vor 6 Jahren

Kommentare: Again, too many to list but I would say that primarily, it put me in the same league as the big boys from day one as far as from a total professional standpoint. Also it allows a small business like mine to do the work of an office staff automatically and efficiantly.

Vorteile:

Wow, where do I start? Fast and friendly customer support for starters. Value for the money. They keep adding new features which make an owner operator like me, appear to the customer, as sophisticated as the bigger companies! There's a ton more I can list but suffice it to say, I recommend this to anyone I know who has not only a pest control business, but any business with recurring customers. Keep up the excellent work GorillaDesk! I look forward to growing with you!

Nachteile:

Are you kidding? I Love GorillaDesk!!! I literally cannot find one thing I don't like about it. If I had to nit pick, I would say that I'd love to see a weather widget incorporated on the calendar. But again that's not even a complaint.

Michael
co-owner in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

After trying 4 other apps, this one was perfect for us without any changes!

5,0 vor 6 Jahren

Vorteile:

I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!

Nachteile:

The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!

Brenda
Owner in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best software for Pest Control companies!

5,0 vor 2 Jahren

Kommentare: Love it!

Vorteile:

I love all the back end process that happens without me having to do anything! I was able to replace an employee with this software!

Nachteile:

I wish we could track commission PER INVOICE.

Timothy
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Amazing Service

5,0 vor 6 Jahren

Kommentare: Beginning with no more expense buying expensive NCR forms. It is all on my documents. It has saved me thousands in printing expenses alone. I am beyond estatic with this program and company. Outstanding leadership and support. This program also makes interacting with your customers just top notch. Almost 100% of my customers love the email and text notifications and being able to pay online right there in the email that is sent. It also helps with collections. Once again, what are you waiting for get started today.

Vorteile:

This has got to be one of the most amazing programs that I have come along. I was using a computer based program that crashed on me when a friend led me to Gorilla Desk. The customer support is noting short of Outstanding. They are there by your side step by step as you begin your journey. It has made running my company so much better. I can now run it from the field instead of sitting behind a desk. You will never be disappointed with this program or company. I now have all my forms on this site and it makes interaction with my customers, especially new ones, so much better. I can not stop singing the praises of Tim and the rest of the crew. What are you waiting for get started.

Nachteile:

When you put timeoff in the system, you can not edit that entry. You have delete it and start all over. That is a very small problem that I feel very strong will be fixed. They jump on it real quick to get it fixed.

Kevin
Owner in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome!!

5,0 vor 4 Jahren

Kommentare: I am not the best with computers and such and am pretty much doing it all myself. With that said I have many questions. Gorilladesk customer support is unmatched. They are the best I have ever received in any industry. There is not enough I can say about [SENSITIVE CONTENT HIDDEN]. They have helped me tremendously. I hope this review finds the [SENSITIVE CONTENT HIDDEN] as I am a lifelong customer just from the exceptional customer support I receive not to mention the great software.

Vorteile:

Everything about this software is great. There is not one thing that I dislike. This software has saved me tons of time than doing traditional paperwork. Im a lifelong custo.er.

Nachteile:

There is nothing i dislike about this software.

Adam
Owner/Operator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Super user friendly. Gone paperless ever since we switched over to GorillaDesk.

5,0 vor 7 Jahren

Vorteile:

Mobile friendly! I have used other software in the past and always needed somebody in the office offering support. I can literally do everything from my phone. As a technician in the field, GorillaDesk gives our customers a professional experience from start to finish. I have been using this software for over three years and I can honestly It's user friendly once you get familiar with it. The only thing I feel would be helpful is video tutorials, which from my understanding GorillaDesk is in the process of making videos and offering this type of support.

Brandon
Owner/Operator in USA
Chemikalien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool to have

5,0 vor 2 Jahren

Kommentare: I love using it. It's easy to use, operates smoothly, any tune I have a questions support is fast to respond. It is truly a great product. I have been using it for years, switched a company I started working at from Brio Stack to Gorilladesk, and when I started my company just 60 days I ago. I had no doubt which software I would run.

Vorteile:

I love how streamline it is. Everything flows so well together. The customization really helps me make it my own.

Nachteile:

Only thing I can say as of know is the mobile app. Sometimes I need to add a product to my list and I can't. Some admin featured would be great.

Zach
Sales/Marketing in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Gorilla Desk is by far the best CRM software that I have used

5,0 vor 6 Jahren

Kommentare: The other thing I love about Gorilla Desk is their customer service. They are easy to get on the phone or through the support chat on their website and have been extremely helpful and responsive to any questions I have. The last CRM I used I could never get anyone on the phone to help me if I had any questions. But Gorilla Desk always has someone available to help me and they go the extra mile for their customers. I can't recommend this software enough.

Vorteile:

It is incredibly easy to use and intuitive. It has a TON of helpful features and best of all our customers really enjoy how easy it is to pay through Gorilla Desk as well as receive notifications about their scheduled service. Everything is well organized and make sense and the other amazing feature is the huge variety of various reports you can generate through it. This software is a must have for small business owners in any sort of service industry. It blows any other CRMs/scheduling software out of the water!

Nachteile:

Honestly, I haven't found anything that I don't like yet. The only thing I can think of is to possibly have a way to distinguish between estimates and jobs on the technicians schedule, like maybe with a different colored border or something for an estimate, but that's really it.

Tom
Owner in USA
Verbraucherdienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

GorillaDesk for pest control companies

5,0 vor 2 Jahren

Kommentare: The few small problems that I’ve had have been corrected quickly. Customer service is definitely a high priority.

Vorteile:

I like the the Chemical used and locations are on the work orders and invoices. The saves me from writing separate chemical tickets. I can also see what has been done in the past at each location.

Nachteile:

I really haven’t had any bad experiences with GorillaDesk.

Josh
President in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

GorillaDesk is the long-awaited answer we've been looking for.

5,0 vor 9 Jahren

Kommentare: Having been raised in a pest control family and currently a third-generation owner, I'm rather certain that I first discovered the proper use of profanity in the early 80s as my dad loaded his pest control software from 8 inch floppy disks inserted into a computer the size of a washing machine and tried to get it to do what he wanted it to do. While technology has certainly progressed since those days, I can't say that pest control software has kept up with the pace. That is, unitil I discovered GorillaDesk. If you need a solution for your pest control business, do what I did and give the free trial a shot. You will quickly see how user-friendly, powerful, efficient, and downright essential this software is. GorillaDesk customer support is absolutely superb. As I reached out to GorillaDesk while setting everything up, I was surprised as I encountered passion, excitement, and a sincere desire to receive feedback to better serve customers through the offering new features and updates. This in turn offers users continued improvement in multiple realms including operations, marketing, scheduling, increased revenue, promoting and tracking sales, materials management, ease of exporting data and reports, communication with customers, and much more. Anyone who has ever looked at virtually the same interface year after year will definitely understand how important and exciting this was for me. So, if you've searched and searched, heard sales pitch after sales pitch, and taught your kids a few new words along the road to finding a better pest control software mousetrap, then make the jump to GorillaDesk. www.getnational.com

Antwort von GorillaDesk

vor 9 Jahren

Thanks Josh, we're humbled by your review and look forward to a long-lasting relationship. - Chris Founder @ GorillaDesk

Pete
Owner in USA
Verbraucherdienste
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Service App!

5,0 vor 8 Jahren

Kommentare: For years a looked for a software / app that w
as simple to use. My industry had only 3 software companies that specialized in my trade. They all had the same problems; all were too complexe, large learning curve, and too difficult to navigate. After trials and interviews they all sucked. For instances - in 2014 you could only open a companies program on a windows computer (not a Mac) and only on Internet Explorer (not Chrome).......crazy!
Finally! I found Gorilla Desk, the software is light, it's simple, and easy to navigate. For new company start ups or not so tech savvy individuals, Gorilla Desks setup process was sooo easy! My techs had a easy time understanding the system. I can pull a clients history, schedule anywhere. It's great for a one man company who is always on the go.

Vorteile:

Easy client setup - easy to navigate - accessible customer history - easy to automate your business - Company always Upgrades

Antwort von GorillaDesk

vor 8 Jahren

We appreciate you Pete!

James
Operations Manager in Kanada
Chemikalien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We Like it

5,0 vor 5 Jahren

Kommentare: Very good

Vorteile:

Easy to use for my tech's. Both the mobile app and the website are smooth and intuitive. Keeping track of jobs over our multiple tech's along with the ability to see this in real time is why we chose Gorilladesk.

Nachteile:

The invoice fields on mobile are difficult to use when writing service reports. I wish I could cherry pick features as the Pro has some features I would like to have but most I would never use.

Bryan
owner in USA
Verbraucherdienste, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

So far gorrilla desk has helped our growing business keep track of new customers

5,0 vor 7 Jahren

Kommentare: was starting to gain more work than I could keep up with using pencil and paper and now I can see on a calendar what days I have room for more work.

Vorteile:

Ability to remember what each customer is supposed to receive as far as service and to be able to reschedule them on the calendar. So far several customers love the idea of being able to pay via stripe right on the invoice. Had a customer that was late on one invoice and received a new invoice inquire why she received a new invoice days after paying and I was able to pull up her info and give actual dates on invoices and she payed on day of service were she was usually almost two months late.

Nachteile:

A few things could work better, I bill many customers on the first of the month for mowing and pest control and these jobs scheduled just for invoicing clog up the calendar making it difficult to separate them from actual jobs. Also some days have mowing and pest work on same day and I would like to be able to color code different types of work. Small things like that should be able to fix and I hope they work them into the system