Bewertet am 25.5.2019
They have got this right !!!!!
The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with.
I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it.
I Love GorrillaDesk!!!!!
Convenience and ease of use.
Allows my business to be 100% Digital
Figures my taxes for me.
The Automatic emails are the best part of this software.
Gorrilladesk pricing is on point to make this product usable for everyone
That the estimates sent to customers dont have the signature function unless you are WITH the customer.
I am sure that this will be fixed soon though with an update.
Bewertet am 10.1.2020
Kommentare: It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.
Vorteile: The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.
Nachteile: The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.
Bewertet am 6.12.2019
Best option for pest control software
Kommentare: I do not feel like I am just a number. GD continues to grow and adds features to their product.
Vorteile: Ease of use, customer service their updates were actually useful.
Nachteile: Doesn’t have all the bells and whistles
Bewertet am 21.10.2019
Kommentare: There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.
Vorteile: Nothing about this software works, it’s very cheap. I do not recommend it.
Nachteile: Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.
Bewertet am 11.12.2019
Gorilla Desk is great!
Kommentare: Great! When we signed on, we knew that they were a new company and we would have the opportunity to help influence the development of the program features.
Vorteile: It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.
Nachteile: As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.
Bewertet am 24.1.2020
Hands down the best program Ive used.
Easy to us software*
Great customer Service*
Very personable and professional*
Faster routing/ Job tracking*
Not to often when a company brags about how simple and user friendly their program is are they telling the truth and not misleading their services. With GorillaDesk in just a few days of the Free Trial. I knew this was the future to my business. [SENSITIVE CONTENT HIDDEN] truly has nailed this one right on the head. His staff is absolutely a blessing and so informed on the product. Keep up the great work and I look forward to growing with you guys.
Vorteile: Very reasonable on the operating price, the functionality of this program is so simple. I could teach my 15 year old son to operate a business using this! GorillaDesk simply makes life easy and stress free running a business. No more chasing paperwork and customers via mail. The simple email and or text reminders and payment options is wonderful. Used to take me 2-4 weeks to get paid for my out of town accounts and recently im seeing payments the same day! As a small business this is huge! I can go on and on all day about the things I like, all I have to say is Real Green systems, Pest pac and the others I have used. I will never go back. This is the cats meow!!!! Great job GorillaDesk..... Oh did I mention the FAST response from customer service, I pocket dialed Gorilla desk and wouldn't you know it, they called me back just to see if there was something I needed because they seen I had to try call... If that isn't A+ service! THANK YOU!!!!
Nachteile: Im yet to find anything. Gorilla Desk Simply makes life easy.
Bewertet am 11.12.2019
You can make changes and add things in field
Text and email customers
Nachteile: I like talking to people when I have a problem
Bewertet am 7.12.2019
Life is easier with Gorilla Desk
Kommentare: My customers are extremely happy with the invoice, online pay capability and reporting, when they are happy, so are we
Vorteile: The simplicity of this software make it very user friendly, the GD team are always a phone call away if a problem occurs or you just simply have a question. GD seems to always be open to suggestion and welcome the users feed back. It is also highly customizable for each companies needs.
Nachteile: We have been a user for a few years now. When we first started, the training on how to use GD was limited, even though recently, that has greatly improved, there are still alot of features we don't know how to incorporate into our daily use, I feel at times we are underutilizing some features of GD simply because we don't know how, nor have we been properly educated on getting the full potential GD has to offer.
Bewertet am 9.12.2019
Best Pest Control Software on the market
Kommentare: I have only had 1 problem in the last 4 years. The company was having a server problem. Let them know and they changed me to a new server. Took care of fast and professionally.
Easy of use in the field. App based or computer based. Love the reports. Upgrades are automatic, we do not pay extra to get new version of software. They store all the data on there server space. Cloud based easy to access information, documents and reports.
Always asking you how they can make software better- what features you would like to have added. A few months later you get an update and your feature has been added, for free.
Nachteile: Some features are only available on the desktop. you have to pay for the pro version to get all of the features.
Bewertet am 11.12.2019
Kommentare: Have tried different scheduling software and this is by far the best. It’s built-in to grow with you as your company grows, it’s affordable, it’s easy to edit services and prices, it’s cloud based, the mobile app is amazing and easy, supports credit card payments, and easily integrates with Quickbooks
Vorteile: Love the customer service. They are very responsive. Also love they are constantly updating the program based on customer feedback.
Nachteile: Nothing to complain about. Every issue I have they quickly correct.
Bewertet am 13.3.2018
Meets all of the greatest software needs of our company and super easy to learn
Kommentare: Before using Gorilla Desk, I was using QuickBooks and Google calendar combined to handle our billing and scheduling. Now those two functions are combined in Gorilla Desk and the program actually makes BOTH easier! It also allowed a way for our technician to sign in and mark his own jobs complete and leave comments on customer accounts, which has been so helpful. The learning curve is quick and the customer service is on point. This software was an administrative godsend for us.
Vorteile: The quick learning curve, the ease of billing customers, and the super responsive customer service. We heard from others and experienced for ourselves that this software is extremely user-friendly. Our new technician had one 40-minute training session and was able to start using it the same day. And while it takes a bit of time to set up each individual customer profile, once it is complete, it is sooooo easy to do my billing! It allows you to set up an invoice template that you use every time and then can send or charge card on file with the click of a button. Billing used to take me about 30 minutes per day (using QuickBooks) and now takes about 3 minutes. Lastly, any time I've ever had a question about how to use an aspect of the software, the response from customer service has been super fast and friendly.
Nachteile: The look of the invoices. I previously used QuickBooks & Google calendar for billing & scheduling and while I find Gorilla Desk to be easier and more user-friendly on just about every level, the one thing that QuickBooks has over them (in my opinion) is the format and appearance of the invoices. The Gorilla Desk invoices are just not as clean and polished looking as I would like and they are not quite as easy to read. They did offer us the opportunity to upgrade the appearance of our invoices at one point, but it was going to cost extra money and I just didn't want to pay more on top of what we already pay for the software, which is more than QuickBooks. I kinda feel like great-looking invoices should just be part of the deal. But given that the other features of the program have been so much better than anything we've had previously, I was willing to make the trade off for slightly less appealing invoices.
Bewertet am 21.9.2017
The best developed software currently available (2017) for businesses 1-10 employees.
Efficiency - time saving.
Cut down paperwork and emailing tremendously
Improvement of company's image
Happier staff and management
More quotes / business leads / recommendations
In operation for 20 years with over 800 contract sites, scheduling work and Reporting had become a nightmare.
I looked for Field software at tradeshows and online for years and never found one that was 1) easy to use and 2) that would do (and only do) all the operations involved in a pest control intervention.
I tried out nearly 20 systems and GD stood out. Very few menus/tabs, yet everything is there: quotes, invoices, scheduling, drag and drop jobs, location map for Techs and Customers, Customised Service Reports with photographs, signature on mobile phones, Service History, Template emails, mobile app, etc. Menus: so intuitive and simple to use that one can go learn everything in a few hours without any need to contact support.
GD developers managed to make something complex work simply, which most other programmers fail to do. Some of us don't even like using computers or do not have time to train staff, and for that reason every effort should be made to simplify the functionality of a software. GD owners run a pest business, and for that reason they understood what the software should do and how it should look. I used to work 50-60 hours a week and since we started to use GD in July I am now down to around 40 hours. Our staff in the office and on the road also love using GD, and customers are very impressed with the reporting.
So well done the GD team and many many thanks for the impact you have on our day to day lives!
1) Text service (for appointment reminder to customers) is not available in Europe yet.
2) Generic template emails could offer more fields to choose from (e.g. site address, etc.)
3) Time-off blocks could be better (colours, editable etc.)
4) You cannot check Service History (past reports) from the mobile app
But what can I say... these are details in the overall picture: this software simply goes beyond any expectations a pest control operator may have.
Antwort des Softwareanbieters
von GorillaDesk an 22.9.2017
We appreciate your feedback Chris!
Bewertet am 19.3.2018
LOVE, LOVE, LOVE GorillaDesk
-Easy to use and teach to use
-Customer Support is Awesome! Easy to message them through the system or email them.
-Constant updating and adding many new functions and options at customers request
-Mobil app is easy to use and lessons the chances of information getting lost between tech and office.
-Mobile documents, less chances of missing paperwork from field
-Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone
-Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option
-Would like an option to email directly from GD and have the email stored in the system notes
-Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client.
-Would like to lock appointment slots and have National Holidays show up on the Calendar
-Able to make adjustments to Time Off vs. deleting and reentering it.
-Client No Show Button (like the Reschedule) , we like to keep track of this.
Bewertet am 16.12.2019
Kommentare: Great! Makes things easier and faster
Vorteile: Ease of use, customer service, frequent updates and improvements
Nachteile: Does not provide adequate reminders on late clients
Bewertet am 13.3.2018
best software I could find for wildlife control
Kommentare: Calendar, customer CRM and invoicing.
Vorteile: Works on multiple devices, excellent calendar and scheduling. My favorite thing over the last two years has been the customer service. I understand the company has grown, but it used to be that the owner would answer my call with my first name, Ive bragged about it others. Now its a receptionist, but still great service.
Nachteile: Need work orders! I have requested this several times over the last 12 months or so. I make a dummy invoice on visits for my weekly customers, then add the info from those invoices to a "master invoice". This is a waste of time. I want a work order for each calendar event, then it adds to automatically to a billable invoice. I would also like an option to see emails that have been sent out, this effects multiple situations, ie. 1. customer claims email was never recieved (They get caught in filters alot), 2. I used to tell customers information or ask questions by email but when they respond, I only see what they write back, not my original text; so I always send info/questions from my email program instead.
Bewertet am 6.12.2019
It keeps getting better
Kommentare: GorillaDesk wasn't my first software, but it will be my last.
This software was hands down the best one when I started using it 5 years ago.
Now...its even better. With constant upgrades, it continues to meet and exceed my expectations.
Nachteile: When making changes from the computer, it takes a bit for the app to update with those changes. Constant refreshing is needed.
Bewertet am 17.9.2019
Easy to use computer program
Keeping trackof all ongoing work is a breeze with this program.
Keeps record of past years.
How easy it is to learn how to use.
The billing will keep track of how many days a invoice has been billed
I like the auto generated email for billing overdue invoices.
Customer service is always willing and able to help.
Nachteile: the only thing I have had trouble with is when a job is marked complete, you are unable to go back and add to the invoicing. We have accidently pushed the complete button and been unable to undo this.
Bewertet am 26.7.2018
It's easily the single most important investment I made in my new small business!
Kommentare: Again, too many to list but I would say that primarily, it put me in the same league as the big boys from day one as far as from a total professional standpoint. Also it allows a small business like mine to do the work of an office staff automatically and efficiantly.
Vorteile: Wow, where do I start? Fast and friendly customer support for starters. Value for the money. They keep adding new features which make an owner operator like me, appear to the customer, as sophisticated as the bigger companies! There's a ton more I can list but suffice it to say, I recommend this to anyone I know who has not only a pest control business, but any business with recurring customers. Keep up the excellent work GorillaDesk! I look forward to growing with you!
Nachteile: Are you kidding? I Love GorillaDesk!!! I literally cannot find one thing I don't like about it. If I had to nit pick, I would say that I'd love to see a weather widget incorporated on the calendar. But again that's not even a complaint.
Bewertet am 14.4.2017
One of the best business decisions I've ever made!
Kommentare: I own a small pest control company and switched to this platform from a quickbooks/google calendar set up. Before I signed up I tried their 30 day trial, and the customer support was nothing short of AMAZING! They answered all of my questions over several phone calls. Transitioning my company was easy, and they offered to handle setting up my account on their end. The layout and add-ons offered take care of everything I struggled with on my old set-up. The major selling point for me is the route optimization feature. With a few clicks, I can optimize my route for the month to run in the most efficient way possible. The companion app for phones/tablets is set up fantastically for a field tech. Gives you access to everything you'd need while on the road. They recently added to sync your schedule with Google Calendars as well, which is quite useful. Anytime I've had a problem or question, support has gotten back to me very quickly with an answer/resolution. I can't say enough how friendly and helpful everyone I've talked to has been. I actually started with the Pro plan to try things out, and intended on dropping to the basic plan once I got everything set up. I decided that the benefits that you receive with the Pro plan more than compensate for the slight cost increase, and it's definitely worth keeping long-term. My only regret is that I didn't pull the trigger and set this up sooner.
Vorteile: Route optimization, automatic e-mails.
Nachteile: I would like to see a feature on the mobile app that lets you add materials while in the field; also integration with your contact list would be nice.
Antwort des Softwareanbieters
von GorillaDesk an 2.5.2017
To clarify Mike's Con
You can add materials to jobs on the mobile app.
What he is referring to is you must at this time add your starting materials to the desktop version and then you'll have them for use in the mobile app.
Bewertet am 8.3.2018
I am a very demanding client. I have been paperless since 1998! Gorilla Desk is almost perfect!
Kommentare: Streamlined my scheduling, work order and invoicing all into one package. Saving hours per week in otherwise redundant actions. Much better communications with my clients. Giving me better retention as well as recovering more past clients.
Vorteile: What I like most is the over all flow of the user interface. Especially in the mobile app. It is easy to navigate the service information. Sync's well with Google . Is good in both Android and iOS. The desktop ie browser is more powerful. Most of it's user interface is easy to navigate.
Nachteile: Cons: Hmm, I really don't want this to come across as if I am not satisfied with GD over all. Because I am. The biggest issues are two. First, the mobile app cannot do as much as it should. It is adapting quickly. I am just impatient. The other is, no ability to fully work offline. There is some offline editing . Just some cannot be accessed without an internet connection. Being a mostly mobile product, means dead spots of coverage are common. Make the mobile app as powerful as the browser app? You will have a runaway hit. Give 100% offline access? Perfection. Even with these minor deficiencies? I cannot imagine life without Gorilla Desk. I highly recommend for the solo operator like myself to the regional multi branch.
Bewertet am 17.12.2019
The best Pest Control Software for a Solo Operator
Kommentare: GorillaDesk has been my one stop shop for my pest control business software. Scheduling, billing, email, and texting of my customers has been easy and cost effective.
Vorteile: Super user friendly, easy to set up and use. The phone app worked great and gave me most of the functionality of the desktop version.
Nachteile: Still growing and developing. Not fully fleshed out like some of the other software options. I can't easily set a separate initial price with a regular price for my services. Training is ok, but not as robust as I would like.
Bewertet am 10.7.2018
After trying 4 other apps, this one was perfect for us without any changes!
Vorteile: I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!
Nachteile: The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!
Bewertet am 15.3.2018
HAVING GORILLADESK SERVICE HAS SAVED MY COMPANY.
Vorteile: My scheduling, renewals, and sales have a combined growth of 40% with the utilization of the Gorilladesk Software! My appointments are met on exact calender dates, which maximize my revenue. My people spend more time with boots on the ground, as compared to hours in the file cabinet looking for renewals, or contract updates. Any person with very basic knowledge, can operate this product efficiently and effectively!
Nachteile: The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly. Gorilladesk staff assisted us in getting out data for the daily routes produced, and the problem resolved itself within 1-2 hours. NO FAULT OF THE GORILLADESK PRODUCT....
Bewertet am 11.12.2019
Best easy to use pest control software
Kommentare: Amazing. It truly changed my business when I went from pen and paper to Gorilladesk. My profits and productivity went way up.
Vorteile: Its ease of use and functionality. How streamlined it is
Nachteile: Price for pro package could be a little cheaper, but I wouldn't call it "over priced".
Bewertet am 20.12.2019
Vorteile: This software has helped my business with seamless integration and service route scheduling. It’s ease-of-use andProfessional looking invoices along with the iPhone software app really help make my life easier.
Nachteile: I wish there was a mail merge feature that worked with Microsoft Word