Über LeadDesk

Ein integriertes System mit Funktionen für Verkaufsautomatisierung, Telemarketing, Kampagnenmanagement und Call Center.

Erfahre mehr über LeadDesk

Vorteile:

Nicht verfügbar

Nachteile:

Nicht verfügbar

Bewertungen zu LeadDesk

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,2/10

LeadDesk hat eine Gesamtbewertung von 4.7 von 5 Sternen basierend auf 6 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (6)

Produktbewertung

Produktbewertung

Nutzung

Sortieren nach

Haben Sie LeadDesk bereits verwendet?

Teile deine Erfahrungen mit anderen Softwarekäufern.

Verifizierter Rezensent
Sales group manager in Schweden
Verifizierter Nutzer auf LinkedIn
Personalwesen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simple, fast and great functionalty

5 vor 2 Jahren

Kommentare: My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Vorteile:

LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Nachteile:

I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Antwort von LeadDesk

vor 2 Jahren

Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

Phiel daniel H.
Casino in Philippinen
Gastgewerbe, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simple and reliable solution

5 vor 7 Monaten

Kommentare: Overall its a good experience.

Vorteile:

What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.

Nachteile:

The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.

Antwort von LeadDesk

vor 7 Monaten

Hi Phiel Daniel, Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to sebastian@leaddesk.com so I can pass on the information to our product team? All the best, Sebastian from LeadDesk

Markus H.
Marketing Director in Deutschland
Medizinische Geräte, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Call Center solution

4 vor 2 Jahren

Kommentare: Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Vorteile:

It´s easy to use, especially the address import

Nachteile:

Nothing, everything works fine. Even the support is working

Simab G.
CEO in Norwegen
Telekommunikation, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Super easy to use and great customer care

5 vor 2 Jahren

Kommentare: We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Vorteile:

What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Nachteile:

The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.

Ivar S.
Head Of Sales in Schweden
Zeitung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy and efficient solution for contact centers

5 vor 2 Jahren

Kommentare: LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.

Vorteile:

The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling. 2) Full of features - Everything we can possibly need for our outbound sales. 3) Predictive dialer is great for increasing efficiency and get agents on the phone more. 4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.

Nachteile:

I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.

Jari-pekka T.
Sales Agent in Ungarn
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

LeadDesk Simply To Use

4 vor 10 Monaten

Kommentare: Overall really great experience.

Vorteile:

Easy to use and call quality. On the other hand fast to log in and handle.

Nachteile:

Sometimes comes up call routing errors. No any other issues.

Antwort von LeadDesk

vor 10 Monaten

Hi Jari-Pekka. Thank you for the great review. Especially pleased to hear that you find LeadDesk easy to use and overall a great experience. I have flagged the call routing errors you mentioned about and your Account Manager will be in touch to get things sorted out. All the best, Sebastian from LeadDesk