LeadDesk Erfahrungen

Simple, fast and great functionalty

Kommentare: My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Vorteile:

LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Nachteile:

I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Simple and reliable solution

Kommentare: Overall its a good experience.

Vorteile:

What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.

Nachteile:

The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.

Call Center solution

Kommentare: Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Vorteile:

It´s easy to use, especially the address import

Nachteile:

Nothing, everything works fine. Even the support is working

Super easy to use and great customer care

Kommentare: We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Vorteile:

What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Nachteile:

The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.

Easy and efficient solution for contact centers

Kommentare: LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.

Vorteile:

The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling. 2) Full of features - Everything we can possibly need for our outbound sales. 3) Predictive dialer is great for increasing efficiency and get agents on the phone more. 4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.

Nachteile:

I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.

Jere Jarvi

Kommentare: overall experience is 9/10 look the cons section for info

Vorteile:

simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use.

Nachteile:

callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere

One of the best platform for tele-marketing

Vorteile:

This is a great platform for sales and marketing. With the help of its auto dialer feature, the user can call more customers, which is helpful in increasing productivity.

Nachteile:

All its features are awesome, but I think its mobile functionality needs to be improved further.

Buen programa

Kommentare: No lo he usado mucho tiempo, pero he tenido una buena experiencia

Vorteile:

Es un programa muy útil, eficaz y normalmente funciona rápido

Nachteile:

Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas

LeadDesk Simply To Use

Kommentare: Overall really great experience.

Vorteile:

Easy to use and call quality. On the other hand fast to log in and handle.

Nachteile:

Sometimes comes up call routing errors. No any other issues.

Experiencia en lead

Kommentare: la experiencia general es bastante buena

Vorteile:

me gusta que se escuchan bien las llamadas

Nachteile:

Que no se pueda colgar la llamada y seguir escribiendo el comentario

Software completo

Kommentare: mi experiencia hasta el momento con el programa es satisfactorio ya que por ello llevo trabajando con el 2 años.

Vorteile:

Su constante mejora tanto en visibilidad como en funcionalidad

Nachteile:

Que personalizar informes con datos existentes se intentan cobrar aparte.