FLG

FLG Bewertungen

von FLG Business Technology

FLG Review Oct 2019

Bewertet am 10.10.2019
Amy M.
Customer Experience Coordinator
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away.
Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone.
Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Nachteile: I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Antwort des Softwareanbieters

von FLG Business Technology an 11.10.2019

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature.

Thank you for your suggestions - I've passed these on to the product team.

Lauren Shaw

This is AMAZING software for keeping track of and managing Clients through a Sales Journey

Bewertet am 1.7.2019
Chris J.
Director
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were instantly hooked. The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business. We are extremely happy with the very latest release strategy which feels like new features and functions are added on a pretty much weekly basis. The support team are amazing and we feel very happy as a Customer of such a progressive platform.

Vorteile: - Ease of use, works straight from the moment you login.
- Highly, Highly adaptable to practically any business process no matter how basic of intricate
- Very easy to learn and get to grips with
- The automation is second to none and highly extendable through the API
- Brilliantly supported through the wonderful telephone support team
- Always improving, every week there is some new update and its all driven from a Customer perspective

Nachteile: Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Antwort des Softwareanbieters

von FLG Business Technology an 10.10.2019

Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team.

Lauren Shaw

Great customer service

Bewertet am 10.10.2019
Ash-lee michael J.
Director
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It's easy to use and understand and great to have for a large client bank.

Nachteile: The fact this product wasn't tailor specifically for our industry

Antwort des Softwareanbieters

von FLG Business Technology an 11.10.2019

Thank you for the feedback Ash-Lee Michael, it's much appreciated. We're pleased to hear you find the platform easy to use for your large client bank.

Please don't hesitate to contact us with your suggestions on how we can further improve the product.

Lauren Shaw

Flexible & Great Value

Bewertet am 19.11.2019
Jonathan R.
MD
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Vorteile: The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Nachteile: Looks awful on my iPhone, hard to read on small screens

Antwort des Softwareanbieters

von FLG Business Technology an 20.11.2019

Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly.

Lauren Shaw - Marketing Manager

FLG solves so many business issues.

Bewertet am 10.10.2019
Nathan M.
Digital Marketing Manager
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Having been using FLG for over 5 years, I've always been satisfied with FLG. It's particularly good that they allow users to vote on how the platform is continually developed.

Vorteile: Workflows make it super easy to automate all points of a customers journey.

Nachteile: Hard to say, possibly the minimum 5 licenses - but I understand why they use this pricing structure.

Antwort des Softwareanbieters

von FLG Business Technology an 11.10.2019

Thanks for the feedback Nathan - much appreciated. Fantastic to hear you're getting plenty of value from our automated workflows!

Please keep your suggestions and votes coming on our product feedback voting site.

Our minimum charge per account is to ensure we continue to offer a great platform to customers without compromising on things like our excellent support service.

Lauren Shaw

Product feedback

Bewertet am 10.10.2019
Chris I.
Director
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Flg has served our business requirements consistently for a number of years. As we develop our automation processes we hope the creativity of FLG will provide more solutions for us to use

Vorteile: The ability to build work flows with communication triggers, tasks and status changes. Very simple to use. Easy user interface and all elements well placed.
Integration with 3rd party applications has been simple most of the time. Flg have developed specific solutions which have fitted well with our needs (FlowXO)

Nachteile: Can’t change multiple templates with one click (I.e. change of address).
Looking at applications to auto move statuses, tasks and document upload without human interaction. Not sure this is possible yet

Antwort des Softwareanbieters

von FLG Business Technology an 11.10.2019

Thank you for your feedback, Chris - it's much appreciated. Happy to hear that the platform works so well for your business requirements and that you find it simple to use.

I've passed your comments to our product team - please don't hesitate to contact us anytime with more suggestions for improvement.

Lauren Shaw

FLG Review

Bewertet am 1.11.2019
Jonathan M.
MD
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: very good company to work with, very pro active in working with feedback

Vorteile: Ease of use and design of system making it very clear the status of all leads

Nachteile: Minor glitches in certain aspect of the functionality

Antwort des Softwareanbieters

von FLG Business Technology an 4.11.2019

Thanks for your review Jonathan - it's much appreciated.

Lauren Shaw, Marketing Manager

Great System Room for some extra features

Bewertet am 10.10.2019
Mark P.
Operations Manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The staff are really friendly and always happy to help with matters. The system has great options and management. Putting new leads on the system and adding in the additional information is handy for tracking things.

Vorteile: Cost, easy to use, good reporting, customer service are very helpful and resolve things quickly

Nachteile: Room for more features to make other system link in easier. Make current features clearer and easier to find such as marketing source.

Antwort des Softwareanbieters

von FLG Business Technology an 11.10.2019

Thank you for your feedback, Mark. Happy to hear you're getting plenty of value from the platform and our support service.

I've passed your comments to our product team - please feel free to contact us anytime with further suggestions for improvement.

Lauren Shaw

FLG Software Review

Bewertet am 10.10.2019
Jamie H.
Managing Director
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The software is extremely easy to use for the most part and where there are difficulties the support team are fantastic. On every occasion I have had to speak to the support team, they have always been friendly, knowledgeable and helpful.

Nachteile: Initially, we had issues as some features we were used to in past CRM's were not available so workarounds had to be found.

Antwort des Softwareanbieters

von FLG Business Technology an 11.10.2019

Thanks for the great feedback Jamie - so pleased to hear you find the platform easy to use and whenever you need support, you're receiving excellent service from our team.

Please feel free to contact us with any suggestions for improvement,

Lauren Shaw

Great system, great support from the team and user friendly

Bewertet am 22.11.2019
Leah W.
DIRECTOR
Buchhaltung, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: so far 2 months in and its a great tool, couldn't run the business without this

Vorteile: Easy to set up, great support from the team and user friendly

Nachteile: doesn't give you a signal for fresh lead when your in a existing client lead

Antwort des Softwareanbieters

von FLG Business Technology an 25.11.2019

Thanks for the review Leah - it's much appreciated.

It's fantastic to hear FLG is helping you do business and you've received great support to help you get up and running. Please feel free to contact us anytime if you need any further assistance.

Lauren Shaw - Marketing Manager

Easy to use lead management system with great support team.

Bewertet am 16.1.2018
Kwok M.
Director
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great front-end lead management and customer contact platform.

Vorteile: Great platform for front-end lead management and customer contact. A very easy to use interface . Lots of customisation and always great support.

Nachteile: Although there are other systems that can be integrated with FLG we didn't find anything to suit our very complex business needs. It's a shame as the front-end is great and we have used it for years!

Antwort des Softwareanbieters

von FLG Business Technology an 10.10.2019

Thank you Kwok for your review! We're so pleased to hear that you find the platform easy to use and value our customisation options. Thanks for letting us know you're receiving great support - I'll be sure to share your positive feedback with the team.

Lauren Shaw

FLG Software review

Bewertet am 14.11.2019
Anthony B.
Marketing
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Always first-class support from people who know the software inside out

Vorteile: Very easy to use, looked at others such as Zoho and also tried to use salesforce but found them both very difficult to set up Salesforce needed much more program work to use FLG was an out of the box solution for us.

Nachteile: Nothing it has helped our business we couldn't do without it now.

Antwort des Softwareanbieters

von FLG Business Technology an 15.11.2019

Thanks for the great review Anthony!

Wonderful to hear you find FLG so easy to use and that it's really helped your business.

Lauren Shaw - Marketing Manager

I love FLG

Bewertet am 18.12.2019
Seth E.
Director
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been using FLG for 6 years and, for lead generation, management & distribution - it's a must.

Vorteile: FLG allows me to manage the customer journey from 'new lead' to 'converted'. We have workflows that nurture leads for years and we often convert leads from 2-4 years ago.

Nachteile: It can be a bit confusing, to begin with, but the more you use the software the more intuitive it becomes.

Antwort des Softwareanbieters

von FLG Business Technology an 19.12.2019

Hi Seth,

Thank you so much for the great review. We recognise that it takes time to get to know all the different platform features, but we're glad to hear the automated workflows are helping you do business!

Kind regards,
Lauren Shaw - Marketing Manager

Sales / lead CRM

Bewertet am 23.10.2019
Mark H.
Director
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very good

Vorteile: you can customise it with relative ease

Nachteile: The additional fields do not form part on any reports

Antwort des Softwareanbieters

von FLG Business Technology an 4.11.2019

Thanks for leaving us a review Mark - it's much appreciated.

Did you know that additional fields can form part of your reports with Insights, our latest reporting suite? As an XL edition user, you have access to this. It also offers additional functionality such as being able to schedule and share reports. Have you tried it yet?

Let us know if you need any assistance - we're here to support you.

Lauren Shaw, Marketing Manager.

A truly mouthwatering service

Bewertet am 10.10.2019
Milton F.
Company Director
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It provides me with access to information at my fingertips

Vorteile: Exceedingly clever but easy to use (even for tech morons like me) and backed up by very best backup from constantly patient and knowledgable staff.

Nachteile: I can always dream that it were free but then i wake up to reality.

Antwort des Softwareanbieters

von FLG Business Technology an 11.10.2019

Thanks for the feedback, Milton - the review title made me smile.

As you will appreciate, we can't give away the platform for free but it sounds like you feel you're getting excellent value for money :)

Lauren Shaw

Easy Peasy

Bewertet am 10.10.2019
Nancy P.
President
Bankwesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent and very cost effective

Vorteile: It's very easy to make changes as necessary. Reports are super easy to pull. Very intuitive

Nachteile: Adding a logo to my home page is difficult. Adding a Us phone number is also difficult

Antwort des Softwareanbieters

von FLG Business Technology an 11.10.2019

Thanks for the great feedback, Nancy - we really appreciate it.

I've passed your comments to our product team. Please don't hesitate to contact us with any further suggestions for improvement.

Lauren Shaw

Great CRM

Bewertet am 4.9.2019
Jonathon B.
Managing Director
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: easy to use, great pricing aswell get a real value for money. The customer support is also very responsive and quick to solve any issues,

Nachteile: Small things need to be updated to make the use of this easier for a sales person for example notifications of tasks. This is currently being worked on.

Antwort des Softwareanbieters

von FLG Business Technology an 10.10.2019

Thanks for the review, Jonathon! It's fantastic to hear you're getting so much value from the FLG platform, and that you're receiving great support from our team.

I hope the updates being worked on will meet your requirements - please feel free to discuss any further suggestions for improvement with us at any time. We really appreciate your feedback!

Lauren Shaw

Fantastic Software

Bewertet am 14.11.2019
Ben R.
Head of Sales
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This software has streamlined our business automating processes which saves a lot of time and gives us visibility in to our business to make sure that we are on track.

Nachteile: I don't really have anything negative to say.

Antwort des Softwareanbieters

von FLG Business Technology an 15.11.2019

Thanks very much for your review Ben!

Glad to hear FLG has helped you streamline the way you do business.

Lauren Shaw - Marketing Manager