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Vorteile:

Super easy to use and can be tailored to meet your needs.

Nachteile:

Initial set up was a bit difficult but mainly due to having to learn a new system.

Bewertungen zu OpenCRM

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,2/ 10

OpenCRM hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 284 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (284)

Kate
Kate
Administrator in UK
Verifizierter Nutzer auf LinkedIn
Erneuerbare Energien & Umwelt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I Love working with this program

5,0 vor 2 Jahren

Kommentare: Absolutely loving working with it. Saves so much time and eases tasks you didn't know needed easing

Vorteile:

It is easy to navigate, has a great flow throughout the program too

Nachteile:

the choice of colours on dashboard, could use a little more choice there, especially with multiple users.

Antwort von OpenCRM

vor 2 Jahren

Thank you so much for your review Kate, that's some seriously high praise :-) One of our company aims is to ease the daily lives of our users, and sometimes that means making jobs easier that you didn't even know could be made easier, so again, huge thank you for bringing that to the attention of the wider world. If there is anything else we can do for you, please don't hesitate to reach out to us directly.

Anthony
Solutions Architect in UK
Computer-Hardware, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Remtek Systems and OpenCRM

5,0 vor 8 Monaten

Kommentare: From the day we initiated contact, they have been fantastic to work with; even when we have given the team emergencies to work with, they have always achieved our goals.

Vorteile:

The customisation of the product to allow our Business needs to be met, we aren't industry standard but the system has the capability to be adjust to meet all our needs

Nachteile:

The limitations in SMS integration, its only available currently in one module

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for leaving us such an awesome review, Anthony! We love it when our users can tell the wider world about our 'can-do' attitude and our 5-star support team. If there is anything else we can do for you, however, just give us a shout through our support channels

Alex
BDM in UK
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Open CRM Platform Review

3,0 vor 8 Monaten

Kommentare: Good experience overall, definitely can improve a bit on user interface hence why a score of 6 in terms of referring. would be an 8 with a more solid user friendly interface.

Vorteile:

It is very customizable and that helps set it up based on user needs

Nachteile:

its is not great to navigate back on pages, and when creating accounts and trying to attach an account where you have multiple acccounts, when pressing back button you get an error and have to start again.

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for taking the time to leave us this review, Alex. I'm sorry you are experiencing some issues when it comes to record creation and linking. We can advise you on some tips and tricks to stop you from getting frustrated. Give us a shout through our support channels next time you hit an issue and we would be more than happy to take a look for you. Alternatively, we also have heaps of help videos on our YouTube channel that you might also find useful. Thank you again, Alex

Kelly
Head of Operations in UK
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool

5,0 vor 8 Monaten

Vorteile:

Everything is centralised and easy to use/ access.

Nachteile:

Not having alerts for out of date helpdesk tickets and having to manually check

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for your review, Kelly. We really appreciate it. We offer ways to flag tickets within the Helpdesk module when they are approaching or reaching 'overdue'. Please reach out to our support team with this one, as we can certainly help you rectify it within your OpenCRM system. Thanks again and have a wonderful day!

Christopher
Principal Investigator in UK
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

UK CRM that does a great job

5,0 vor 8 Monaten

Kommentare: Tremendously helpful support staff. Any questions I have are answered within minutes, and I'm very pleased with my progress to date.

Vorteile:

Keeping the data in the UK matters to my clients Being able to integrate with Microsoft 365 is huge The API was simple to use for a past developer like myself

Nachteile:

I haven't run into anything that I could not do yet

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for taking the time to leave us such a glowing review! We all really appreciate it here at OpenCRM. If there is anything else we can do for you, please don't hesitate to reach out to us via our normal channels (Phone, Email or Live Chat)

Sophie
Quality Administrator in UK
Biotechnologie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Don't be scared, dive in

4,0 vor 8 Monaten

Kommentare: I am very pleased with the support and ease of use.

Vorteile:

OpenCRM is very intuitive and if there is anything you're not sure about, customer support is very responsive and knowledgeable.

Nachteile:

There seems to be inconsistencies with our email syncing with OpenCRM's helpdesk. but this may be pilot error.

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for leaving such an awesome review, Sophie! It's very much appreciated! We also want to say thank you for making the wider world aware of the intuitive nature of OpenCRM and, of course, our 5-star rated customer support! Thank you again, you know where to find us if you need any help in the future :-)

Tim
Managing Director in UK
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Fabulous Open CRM!

5,0 letztes Jahr

Kommentare: On the occasions that I have used the online support, the reaction has been almost immediate and the issue resolved. Every area of Open CRM that I have come into contact with has delivered first class customer service - we are exceptionally happy that we chose Open CRM - Thanks Guys

Vorteile:

Both [sensitive content hidden] have been extremely patient and supportive during the Open CRM integration. The system does everything I desired (and more) and will allow us to collate and therefore, use our business information to evaluate and plan for the future. Everything is now in one place, has an audit trail and is easily searched for and used. The training sessions with [sensitive content hidden] were informal, informative, hands on and were never rushed. [sensitive content hidden] was always happy to go over a particular area of the system as many times as was necessary (which was often) to allow me full understanding.

Nachteile:

There is nothing about using Open CRM that I dislike.

Antwort von OpenCRM

vor 10 Monaten

Thank you so much for your brilliant review Tim! Everyone here at OpenCRM really appreciates it. I have also passed on your specific compliments to the team dealing with your system implementation. Thanks again, you know where we are if you ever need anything.

Chris
Ergonomics Manager in UK
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great bespoke sysyetm

5,0 vor 8 Monaten

Vorteile:

The ease of use, coupled with the bespoke nature of the product has revolutionised our business

Nachteile:

Change is always difficult when changing from one CRM to another. the first few days were a little reopy, but now we are flying

Antwort von OpenCRM

vor 6 Monaten

Thank you so much for the glowing review, Chris! We really appreciate it. You know where we are if you need to reach out to us for any reason. Thanks again!

Christine
Office Manager in UK
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Everything in one place.

5,0 vor 8 Monaten

Vorteile:

It is easy to learn to use with help also at hand.

Nachteile:

The colour of lime green on the background font.

Antwort von OpenCRM

vor 8 Monaten

Thank you Christine, for taking the time to write OpenCRM a review! Give us a shout if you need anything at all, you know where we are :-)

Ian
Sales and Business Development Manager in UK
Maschinerie, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very Good System at a very reasonable price

4,0 vor 2 Jahren

Kommentare: Overall we are happy to have begun working with Open CRM and are looking forward to incorporate more features to our inhouse processes moving forward.

Vorteile:

Everything is in one place and easy to use once integrated with our internal processes.

Nachteile:

The initial set up takes a little longer than we would like. The training provided was extensive however it may benefit from being a little more focused on user requirements

Antwort von OpenCRM

vor 2 Jahren

Thank you so much for your review Ian, it's very much appreciated. We are also looking forward to getting OpenCRM further embedded into your business to allow you more automation ability and therefore more time saved. Thank you again for your kind words and do reach out to us if there is anything else we can do for you.

Paul
Publishing Manager in UK
Verlagswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great system

5,0 vor 8 Monaten

Kommentare: Fantastic. Having used other CRM systems I can say with confidence that OpenCRM is the best I've experienced. Many others appear fancier but have issues that one must simply accept, whereas OpenCRM simply works, and works well. Despite lots of highly specific custom options, it all runs smoothly and any issues are dealt with swiftly.

Vorteile:

Lots of functionality but still simple to use. Highly customisable and responsive. Solid foundation with high level of custom options; our database produces hymn books for example.

Nachteile:

Some functionality difficult on a small screen, though with all our custom options hard to tell whether this is standard or a result of our complexity.

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for your amazing review, Paul! We love reading such a glowing report from an OpenCRM user :-) Give us a shout through our support channels in the future if you need anything, and thank you again!

Olivia
Sales Manager in UK
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customisable and easy to use!

5,0 vor 8 Monaten

Kommentare: I used OpenCRM in my previous job so when I moved to a new company i set it up here as it found it simple and easy to navigate. The support is good and it does everything need.

Vorteile:

Once you get the hang of how to customise filters for reports and the layout of pages it shows you all the specific information you want and the options to add as much or as little info and you want.

Nachteile:

It doesn't have the option for me to use the oppurtunity section in the way i need it to so I use companies instead.

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for such a brilliant review Olivia! It's so nice to read that you enjoyed using OpenCRM in your last role and that you pushed for its implementation within your new company! Thank you for being a loyal OpenCRM'er and please give us a shout if there is anything we can help with in the future.

Rachel
General Manager in UK
Hausmeisterservice, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product

5,0 vor 8 Monaten

Kommentare: A very well put together product that can be adapted to suit the business.

Vorteile:

No hidden charges. The price per user is for full usage and not on a tiered system. This allows for clarity when budgeting.

Nachteile:

Some personalisation features are not easy to implement yourself, however the support is excellent.

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for your awesome review, Rachel! It really brightened our day reading that one :-) Thank you also for highlighting our pricing for the wider world. It often gets overlooked that there is never an add-on cost with OpenCRM, from project implementation to expanding your use of the system further over time. Thanks again for your kind words, and we hope you have a brilliant day!

Sade
Business Development Executive in UK
Bildungsmanagement, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Brilliant CRM System

5,0 vor 8 Monaten

Kommentare: Brilliant customer service always go above and beyond and happy to help with any question

Vorteile:

Easy to use and navigate. Helps with work flow and sales stages

Nachteile:

Looks slightly dated and although the system gets updates all the time and new features the look hasn't changed for years

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for leaving us such a brilliant review. We do have plans to update the UI experience with OpenCRM in the future, but as you correctly pointed out, our current efforts are focused on creating and implementing even more new features to help you run your business more easily. Thanks again for such a brilliant review and please don't hesitate to reach out to us if we can help with anything else

Gemma
Senior Account Manager in UK
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great CRM

5,0 vor 8 Monaten

Vorteile:

It's very visual & straight forward, easy to work & a great tool for working through your own database.

Nachteile:

Customising it to our individual business needs.

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for leaving us a review, Gemma. Under 'cons,' you have indicated that you have not been able to customise your system as you would like. Have we understood that correctly? OpenCRM is highly customisable and allows you to adapt the system to your needs. If you have yet to do this, please reach out to us via live chat or a quick phone call. We can advise you on the best place to start as well as help you to get the best out of your OpenCRM system :-) Thanks again, and I hope to hear from you soon.

Muhammad
Crew Operations Manager in UK
Eventservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fareed's Personal View on CRM

5,0 vor 8 Monaten

Vorteile:

Its user friendly, and always to ready to help.

Nachteile:

The update is really slow, the phase takes alot of days to test it.

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for your review! I'm not 100% sure I know what you mean when you say the 'update is really slow'. I'm so sorry. If you are referring to general system updates and new feature updates, we always try to perform those within out-of-office hours. This means you are able to arrive at your desk the morning after an update and immediately have access to all the new and updated features. If you are referring to bespoke development projects for your system, this can indeed take a few days/weeks, depending on our bespoke development schedule and the size of the work required. I'm sorry you have felt disappointed, and we would love for you to reach out to us so that we can try to address that with you. Other than that, thank you so much for your kind words and excellent rating :-)

Martin
Business Development Manager in UK
Umweltdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Martin Firth

5,0 letztes Jahr

Kommentare: Very satisfied our organisation has been with CRM for years and wouldn't look elsewhere

Vorteile:

Simple to use and I would highly recommend

Nachteile:

I am not the most computer literate person so I struggled, however excellent support from CRM helped me out

Antwort von OpenCRM

vor 10 Monaten

Thank you very much for the brilliant review and kind words Martin! OpenCRM is for EVERYONE, from the tech-savvy to the not-so... It's why our support team are so awesome, so thank you again for pointing that one out to the wider world :-) Do reach out to us if you ever need a hand with anything.

Nissana
Lead Generation Analyst in UK
Personalwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Service

5,0 vor 8 Monaten

Vorteile:

I love OpenCRM because of it's easy to use interface, as well as it's many features that ensure my responsibilities are met easily.

Nachteile:

I don't have any negative comments to say about OpenCRM as I use it diligently and it has not failed me in completing my tasks

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for such a brilliant review, Nissana! We really appreciate it. You know where we are if you need any help with anything in the future :-)

Chris
Technical Consultant in UK
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Top CRM System

5,0 vor 8 Monaten

Kommentare: Always had great support and help from them when required. Clear and concise help is provided when needed.

Vorteile:

It is so easy to use and users can pick it up quickly.

Nachteile:

You can't change the skin or colours of the pages. It would be nice to be able to customise the standard colours.

Antwort von OpenCRM

vor 8 Monaten

Thank you very much for leaving us a brilliant review! We really appreciate it

Farhan
Digital Marketing Executive in UK
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OpenCRM review

3,0 vor 8 Monaten

Vorteile:

The system can be easy to use at certain times.

Nachteile:

The site is very slow to load certain things.

Antwort von OpenCRM

vor 8 Monaten

Thank you very much for your review. We really appreciate it. If you are experiencing some performance issues, please reach out to us via our support channels so that we can look into that for you. Thank you again, and we hope you have a wonderful day!

Donna
Operations Manager in UK
Professionelles Training & Coaching, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Making life easier

5,0 vor 11 Monaten

Vorteile:

Open CRM makes our daily tasks so much easier, the information is stored well. Open CRM allows us to reach our target audience quickly and easily

Nachteile:

Sometimes i find there are too many click through required to get to the end objective

Antwort von OpenCRM

vor 10 Monaten

Thanks so much, Donna, for your kind words! If you'd ever like a hand with automating some of those areas you're finding 'click heavy', give us a shout, we may be able to reduce some of those steps by putting some workflow in place. If you'd like to explore that with us, please give us a call and ask to speak to your account manager

Raquel
Marketing in Spanien
Rundfunkmedien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

CRM Voting

3,0 vor 10 Monaten

Kommentare: Quite useful and great. I am happy with this tool.

Vorteile:

I have used other CRM tools and I can say this one is very useful.

Nachteile:

Maybe it can be a little be diffult to start.

Antwort von OpenCRM

vor 10 Monaten

Thank you for your review Raquel, We are slightly confused, however, as your words and comments are all nice and positive and read as though you are happy with your system. But you have rated us poorly in some areas of this review (Customer Support, Value for Money, Likelihood to Recommend), is there something we could do in those areas to help you more with your system? Did something go wrong during your implementation phase perhaps? We would love to hear more from you and try and address those potential issues. Please reach out to us either via Live Chat, Phone or Email, and we can take it from there. Thank you again for your review and kind words

Alistair
Business Development Manager in UK
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

And easy tool that makes life easier

5,0 vor 8 Monaten

Vorteile:

The simple layout and ease of use as well as the ability to assign customers and tasks to other members of staff

Nachteile:

Some of the report generation functionality isn't the easiest to navigate

Antwort von OpenCRM

vor 8 Monaten

Thank you so much for leaving us a review, Alistair! If you would like some help with your company reports, please give our support channels a shout and we can look into that for you Thanks again!

Laura
purchase in UK
Chemikalien, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

CRM use daily

2,0 vor 8 Monaten

Vorteile:

The details are nice and you can add as much description as you want

Nachteile:

Most of the time crashes and is slow. getts block and if you are searching for something some times bring you wrong results.

Antwort von OpenCRM

vor 8 Monaten

Thank you for taking the time to leave us a review Laura. I'm disappointed to read that you are having performance issues with your system. This should not be happening and is certainly something that we can help you with. Please reach out to us directly through our support channels so that we can take a look at your system and address your performance issues.

Sheila
Sales in UK
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CRM good tool

5,0 vor 8 Monaten

Kommentare: Yeah as a daily user, its a good tool to use very day

Vorteile:

using sales quotes and orders - easy to do

Nachteile:

running report - should be more simplar

Antwort von OpenCRM

vor 8 Monaten

Thank you very much for your review!