FilePro Erfahrungen

Donation of FilePro software to Law Access has already made a big difference to our effectiveness

Kommentare: As a charity with limited resources, part time staff and many volunteers, we have to work as efficiently as possible. We adopted FilePro software for our casework on 1 July 2018 and have already found it has already greatly improved our efficiency in terms of file management.This means that we can assess pro bono applications and provide assistance to people as quickly and efficiently as possible. It is not only an invaluable tool for us, but helps us provide invaluable outcomes to vulnerable people. Thank you FilePro for donating your software and support to Law Access!

Vorteile:

Our employees, volunteers and secondees have found FilePro very intuitive to use. With FilePro, we can keep all the information about a matter, including correspondence, file notes, relevant documents, contact information, limitation dates and file review reminders in the one, easily accessible place. At a glance, we can see what the matter is about, where it is at and what needs to be done. Staff and volunteers can also easily access the special templates we have developed as they are automatically attached to new files according to matter type.

Nachteile:

We are always very busy and we had to allocate some of our limited staffing resources to prepare for implementation. This investment more than paid off. The customer service team at FilePro helped make the transfer from our 4 previous databases to the new system as easy and painless as possible. They responded to our queries quickly and helped us to apply the FilePro system to meet the special needs of our service. This included developing a tailored reporting template for us.

Don't walk, run over to Filepro Cloud

Kommentare: My law firm reached a point where we either needed to buy a new server or look at offsite servers, after meeting with [SENSITIVE CONTENT] and having a chat about our options Filepro Cloud was a great solution! We moved over to Filepro Cloud in early January and I can honestly say it has been a breeze, I barely had to lift a finger for the transition which was wonderful, it meant I could focus on other tasks instead.

Vorteile:

Filepro Cloud is everything that you need all in one, you don't need a third party to manage your server as its all included in the price which brings your IT costs down and saves you money

Nachteile:

No major cons, the team at Filepro are friendly and happy to help with any concerns you have

Unilaterally terminated agreement after $100,000 plus invested

Kommentare: They’ve virtually destroyed my business. All staff had to be made redundant. I brought in a top notch staff member specifically to implement FilePro and set up templates. Money flushed down the drain. My only joy is that I will now have time to speak far and wide at legal practice management conferences and lawtech conferences to destroy this business. An angry litigation lawyer with time on her hands is a dangerous thing, FilePro.

Vorteile:

How can anything be positive when a provider terminates a contract within a year - when I haven’t breached it? They don’t suggest that I did. They’re simply not happy that I’m not happy so they say that concludes the contract and they are refusing to deal with us. No refund. No apology. Not even a phone call to discuss. Letter denies liability and says no further correspondence will be entered into. Next email is blocked. This is a TINY company with a suite in a building in WA. Don’t fall for the fake testimonials or sales hype.

Nachteile:

Well first, it’s been cancelled!! After I paid for it. Secondly, customer support is a tiny team in a different time zone. Software is not cloud based and has zero mobile functionality. Sales guy misrepresents features of the product. No integration with the bank feed of any bank. We actually switched to Macquarie because sales guy told us we could then have a ‘direct synch’ with Macquarie bank feed. That was a lie. So many misrepresentations. Great intentions. Friendly people. Until you’re out of love with them and then they cut you off.

The help desk are amazing!! Always happy to help and able to fix any issues so quickly!

Kommentare: Ability to have everything in the one software, Customer Database, Document Creation, Invoicing, General Ledger and matter management all in one !

Vorteile:

The cost or lack of cost!! The Filepro fee is added to each matter as a disbursement and therefore it is not a cost to us. This combined with a super friendly, accessible and helpful help desk make it a dream.

Nachteile:

No practice management software is perfect, so sometimes there are features we wish filepro would have. However we find that the developers are always improving the software, therefore if there are ever any issues or improvements we would like we add to the wish list and generally they are part of the next release!!

FilePro, the easiest Data Base Program

Kommentare: Been using for over 40 years, some distribution

Vorteile:

Solid design, easily customizable, size is excellent, memory usage is great.

Nachteile:

Narrow market, price is too high, used to be free when introduced

Exemplary customer service and support

Kommentare: A greater degree of individual productivity

Vorteile:

Just about everything you need to run your legal practice from entering contacts, new files, word documents, client financial transactions, cheques, etc.

Nachteile:

Would be good to incorporate a payroll element into the programme so you would have everything in the one place

Huge project made simple

Vorteile:

The customer support team made our transition to FilePro easy. Its quite intuitive, a lot of information summarized without having to dig through each file individually.

Nachteile:

The screen limitations. We like to put more case information easy to read.

Easiest user friendly legal software ever!

Vorteile:

Filepro delivers a cost effective program that is so easy to use. After using other legal software over the years, this would have to be the only one that we would highly recommend. Great value for money, easy to use, fantastic financial reporting and the friendly support team are just a local phone call away. Every update makes Filepro even better than the last one.

Nachteile:

Not much to dislike about this programme - although it would be great to have a payroll system.

We switched

Kommentare: Very impressed with the installation and training, especially because this Office is 450 kms from the City.

Vorteile:

My staff are happier. I am happier - who wants confidential data stored in a cloud? So far, easier to use than previous program (supplied by a competitor). My fist program was PCLaw jnr - worked well until some large operation took over. FilePro "feels" a bit like PCLaw - easier for Lawyers to use Customer support is good - personal, prompt, and helpful

Nachteile:

I will let you know in due course. So far, it is like a breath of fresh air

One of the most approachable companies to deal with who always look at how to accommodate my request

Vorteile:

The ease of use is a really good plus point and the new developments with the dashboard view is heading in the right direction. Although this is relating to the costing, the unique billing model whereby you pay for file opening fee only is a great value add

Nachteile:

There are some limitations on the basic reporting and default options available, so would like to see more flexibility and more modernised approach.