CityView Suite Bewertungen
von Harris Public Sector1 / 5 1 Bewertung
Bewertet am 2.4.2018
outdated, difficult to use, with poor customer support
Kommentare: it is better than a paper file cabinet in most cases, but not by much
Vorteile: The mobile version is reasonably user friendly and intuitive. It does allow direct photo downloads in the field
Nachteile: the desktop version is horrible, it is not at all user friendly and is very reminiscent of software programs you would have used used 10+ years ago, very clunky and not at all intuitive. I have used the system for almost a full year on a daily basis and I still struggle with the functionality. The programs was designed by software engineers not in-field users and it shows in every aspect of the product.
Antwort des Softwareanbieters
von CityView an 11.4.2018
Thank you for taking the time to meet with me and discuss your concerns openly and candidly. We do understand it is always difficult to enter an organization at the tail end of an today implementation such as this as you don¿t get the benefit of contributing to the business processes that are configured along the way. One of the key benefits of the configurability of CityView is that you aren¿t fixed to a static piece of software and the system is able to change with your changing business practices, legislative requirements and business performance targets. We will work with you to provide the necessary coaching and guidance on optimizing your configuration to meet your business needs. We will also gladly put you in touch with other CityView customers who can share their experiences of how they¿ve improved their processes and customer service with the help of CityView.
Director of Customer Success, CityView