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Über eRSP
eRSP ist eine cloudbasierte Hauspflege-Software, die perfekt auf die Bedürfnisse von Begleitpersonen und Behinderten, die Bedürfnisse für betreutes Wohnen und auf die Fachpflege zugeschnitten ist.
The calendar features are great. I also like their online billing.
I also hate that if the billing code changes you have to rebuild the whole schedule. I wish I could simply change the code from the drop down menu the same as you can to change the times.
Nutzerbewertungen filtern (36)
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Nutzerbewertungen filtern (36)

Amazing Customer Service!
Kommentare:
I wanted to take a moment to express my appreciation for the exceptional customer service we received from [sensitive content hidden]
at ERSP earlier this afternoon. [sensitive content hidden]
got us set up quickly with our updated company login information and appropriate user access. We are now able to use ERSP to its maximum capacity, allowing us to be time efficient while maintaining a high level of productivity day in and day out, as we service our clients. Thank you [sensitive content hidden]
for making us feel valued as a customer and for guiding us through ERSP with exciting and updated login info!
Vorteile:
Product is easy to use! The features all tie in with our daily operations in servicing our clients and scheduling our caregivers for their shifts. Streamlines our processes allowing us to focus more time on providing the best quality care for our clients and offering exceptional support for our caregivers.
Nachteile:
It would be great if there was a way that caregivers could upload images of their updated credentialing from the mobile app
In Betracht gezogene Alternativen:
eRSP review
Kommentare: I have been using eRSP for over 11 years, it has grown significantly as a software. I really like their online bill pay and of all systems we use/reviewed, they have the best calendar option.
Vorteile:
The calendar features are great! I also like their online billing
Nachteile:
Lack of Data Collection and Nursing profiles need to be better to ensure compliance.
Room for improvement
Kommentare: My experience with eRSP leaves room for improvement.
Vorteile:
It gets the job done. Customer service has improved.
Nachteile:
The User Interface is not intuitive, especially when if comes to scheduling.
eRSP Review
Kommentare: eRSP has a good scheduling system. It is easy to navigate. The app allows me to enter the full site. I am able to run the business from wherever life takes me.
Vorteile:
eRSP training is top notch! The trainers take the time to answer each and every question. They also make themselves available or follow up questions.
Nachteile:
There was a system outage last year. The communication to users was poor quality at best.
ERSP Review
Kommentare: Overall I'd say everything is okay. My only compliant is that when we try to get in touch with support team it takes a while to hear back.
Vorteile:
I like that clients have access to the schedule
Nachteile:
that when I try to run certain reports I have issues
Cumbersome, clunky, not intuitive
Kommentare: Abismal.
Vorteile:
Somewhat easy to change caregivers' pay rates.
Nachteile:
So many things. You can't just search for a client's schedule. You have to have the full schedule open and use command/control F to find their names, or have the client list open and do the same. It's a Sunday and they want to know who is coming today and tomorrow? Scroll all the way back to the top, hit "next" and wait. Then command F to find them in the long list again (if you're using the calendar view). Search for them and you get their care plan instead. Caregivers are searchable, and you can view their schedule by looking at the availability tab, but you can't click the names of the clients they're working for to pull of client info. Messages don't refresh so you constantly have to remember to refresh if you're staffing a case. Language isn't intuitive. Want to look at a client's info on the large calendar setting? Click " click to maintain order". There is so way to differentiate contacts, whether it's emergency, POA, scheduler, etc. There is no easy to read a monthly calendar view. Overall the system takes too many clocks to get a job done, isn't intuitive, and isn't easy to read. Important info doens't pop off the page. There is WAY too much text. Not visually appealing.
Comfort Keepers
Kommentare: A great experience overall, I do not know what my team would do without it.
Vorteile:
The ability to match up the staff and clients so easily with so much detail
Nachteile:
I wish we were able to personalize things a little more (example: add newsletters to home page or add special notes to each clients invoices, etc.
How I rate eRSP
Kommentare: Overall, I am pretty happy with eRSP. It has it issues but they usually fixed within a good frame of time
Vorteile:
Its pretty easy to navigate. I usually can figure out any issues or can call support.
Nachteile:
Sometimes it run slow and seems to have alot of scheduled maintence
If I Could Give Zero Stars I Would
Kommentare: Poor, negative. Do not consider purchasing. We have been a customer with eRSP/Kaleida for 15+ years, they used to be fantastic but the last 1-2 years have been a mess.
Vorteile:
All Pros have been eliminated. Things go wrong and happen, but how you handle them is indicative of the strength and leadership of a company. Since their cyber attack on 1/12/24 there has been almost zero communication letting customers know what's going on.
Nachteile:
The customer service is abysmal. They have not given a system wide update since the first day of the outage. Last week when e-mailing for an update we received limited information, but it was at least something. That was 10 days again and they will not return our calls or emails all week now.
Amazing Customer Service
Vorteile:
I like that their customer support team is always available to help. [sensitive content hidden] was amazing and help walked up through adding a category to the caregivers mobile app. Really friendly and his explanation were clear and precise. I also like how ERSP is really a one stop shop. Caregivers and clients can have the mobile app and use it to block our dates or view documents. There are so many features and some in which I am still learning about. Each feature was designed to make it easier for the admin staff to run the business.
Nachteile:
I do wish there was a way that caregivers could sync their calendars to their mobile app. That way their schedule would show up on their personal calendar as well as their personal events could automatically block out days and times for them.
In Betracht gezogene Alternativen:
ATHCS & eRSP
Kommentare: Overall, the product has worked great for ATHCS. There have been some highs and lows throughout our partnership, I do feel that things are on the right track.
Vorteile:
I like the fact that even though there has been known issues, the team is working to resolve and move forward with a better product for consumers.
Nachteile:
Although it is getting better, customer service response times.
Ersp package features
Kommentare: response some support requests take to long. Request for overall improvements seem to fall on deaf ears.
Vorteile:
Scheduling features and availability of help videos
Nachteile:
missing interface to our payroll provider. lack of generic report generator which can get at parts of the database I need to review.
Agency Director/Owner
Kommentare: Customer service is not what it used to be. Cannot talk to a like person.
Vorteile:
Some of it's functionality like inputting caregivers credential and the report for pulling credentials. Printing caregivers ID badge
Nachteile:
Compare to other scheduling software, eRSP scheduling software is a bit antiquated. We have had eRSP for about 5yrs or more now and still unable to use the skilled nursing side of it as we don't even understand how it works. There is no workflow system in eRSP. Most software companies now have where you can have all admissions documentation in the system so nurses don't have to take paperwork to clients home. Skilled nursing visits cannot be documented in eRSP.
We love eRSP
Kommentare: eRSP has helped our company grow in more ways than one. Not only is the support top notch but the program is very easy to navigate. We love our service with eRSP.
Vorteile:
It makes scheduling and billing so much easier! We use every aspect of eRSP and we love when new features come.
Nachteile:
Nothing, it is perfect for our company! The updates are normally quick and effective. The only time I was frustrated was when eRSP went down January 2024.
Great experience
Kommentare: I have a great experience with ERSP. I can check my hours were ever I go. Specially travelling places my client has no staff i have to find out why the client has no staff today. Also check each week how many hours we completed for client.
Vorteile:
ERSP was so help full to checking my staff and Clients Schedule's.
Nachteile:
sometimes sign was done. But not that happened lately.
eRSP is a good software for In Home Care businesses.
Kommentare: Overall we have been satisfied with eRSP for scheduling, billing, and keeping our information organized.
Vorteile:
Easy to organize weekly shifts for clients and our caregivers. Quick books integration and electronic billing is useful for our business.
Nachteile:
Customer support is ok, but can be challenging when there is a billing issue
Time Saver
Kommentare: Pleased with how much time it is saving me each week in our weekly payroll and invoicing processes.
Vorteile:
I like how much times it saves me with my payroll and invoicing each week. I am glad to see that my clients can log in to see their bill, next week schedule, and pay the bill.
Nachteile:
That the clients don't have an app they can use to get in their portal easily without having to go to a browser.
15 Year user of eRSP
Kommentare: I used eRSP for 15 years and it was great.
Vorteile:
I was very comfortable using eRSP because it was simple to use and the format made sense.
Nachteile:
There were several time recently when I requested support no-one responded to my request.
Quick Responses
Kommentare: Overall I have been satisfied with my experiences
Vorteile:
I appreciate the quick responses, especially from [sensitive content hidden]. With all of the state changes in Indiana she has been very attentive to our needs to go things changed and up and going.
Nachteile:
Difficulties with the app and of course the blackout we had last year.
eRSP review
Kommentare: My experience with eRSP has overall been very good.
Vorteile:
The way the Calander works and east access to caregivers and clients.
Nachteile:
Searching for a text and deleting employees
ERSP has crashed a week ago. Every user is locked out of the system
Kommentare: It was great until a week ago when they had a cyber attack. The entire system has been shut down with little to no explanation. The customer service has been horrendous. I have sent several emails and calls that go unanswered. This is customer wide. We are all left in the dark on panic mode. DO NOT SIGN ON WITH THIS COMPANY
Vorteile:
All the pros have been lost because of this weeks issues
Nachteile:
NO sense of urgency NO communication NO accountability
100% Recommend eRSP!
Vorteile:
The best thing about eRSP is that it has everything you need at your fingertips! Scheduling, credential reminders, billing & invoicing, you name it! And even better that it’s so easy to you and understand!
Nachteile:
I don’t see anything wrong with the software other than it would be nice if a caregiver were able to upload their own documents for any credential that expired or their care notes from a client, it would save us some time from manually doing it ourselves. Other than that, we highly recommend this software!
Edge Life review.
Kommentare: My experience so far is very good app with a few concerns here and there overall its a good app.
Vorteile:
I like that is user friendly and not as complicated and has the telephony option this one is the best
Nachteile:
The GPS is sometimes off for the clients locations. Get aides complaining about this.
Great for Start Up companies
Kommentare: Overall I liked eRsp, but I wanted something better, stronger something that could handle our business as we grow. My only big complaint with them was poor customer service.
Vorteile:
Overall the features in eRsp are fairly standard, and necessary for any home health care business. We needed more as our business is in growth mode.
Nachteile:
We were power users in eRsp, but their system couldn't seem to handle the amount of data we were using in it. We often had information go missing and when trying to contact support about the issues, call backs were rare.
Basic tool recommended for small home care agencies
Vorteile:
It is simple software that I recommend using when doing simple tasks, not extensive client/caregiver information
Nachteile:
Most of the clicks will represent actions.Information is not easy to find.