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STAAH Channel Manager Erfahrungen

Über STAAH Channel Manager

Steigere deinen Online-Umsatz mit einem leistungsstarken Channel-Manager für Hotel-, Frühstückspensionen-, Motel-, Apartment- und Resortbetreiber*innen.

Erfahre mehr über STAAH Channel Manager

Vorteile:

STAAH is useful for management of our multiple online rezervation channels from one single management panel.

Nachteile:

It is sometimes hard to recognise the changes and we only update our staff when they report us only when they do not understand a feature which means at least one mista is guaranteed.

Bewertungen zu STAAH Channel Manager

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,2/10

STAAH Channel Manager hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 246 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (246)

Rohit
Rohit
Duty Manager in Indien
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent software

5,0 vor 4 Jahren

Kommentare: Room inventory operation are very smooth for hotel

Vorteile:

It's very easy to use and we have great opportunity to train others as well I am using since 2018 and it's very helpful for sold out the inventory very quickly and the report which I am getting it's very useful for my revenue department

Nachteile:

Nothing so far but some time user can defined options should be there accordingly to management and department hierchey

Antwort von STAAH

vor 4 Jahren

Hi Rohit, Many thanks for your review, and the trust placed on our solutions. We will pass your feedback to the tech team, as we always look forward to bettering ourselves and improving experience for valued users like you. Thanks again.

Baris
Hotel Manager in Spanien
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

STAAH is a great all in one solution for Channel management

5,0 vor 3 Jahren

Kommentare: STAAH Channel manager solves our multiple reservation channels management problem in an end-to-end fashion. Everything is quite good so far, our overall experience is near to perfect except some minor issues.

Vorteile:

STAAH is useful for management of our multiple online rezervation channels from one single management panel. We can update the availability, the photos and all the information related with the rooms from STAAH panel and it reflects all updates to the all rezervation channels that are integrated. STAAH is a multi language management platform so that our staff can use it in their own language, which is a great advantage for operations.

Nachteile:

That would be very useful when a new update is live we are informed about the new features of the update with a brief email since we are informing the realted staff with the new features. It is sometimes hard to recognise the changes and we only update our staff when they report us only when they do not understand a feature which means at least one mista is guaranteed.

S Olaf
S Olaf
Director in Brasilien
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Selling and Onboarding techniques borrowed from the Wild West

1,0 vor 4 Jahren

Kommentare: I recommend to stay away, there are plenty of 21 century options out there that provide more control and transparency in their dealings.

Vorteile:

Can't comment. Aborted the Onboarding since key functionality suddenly was out of scope despite previously having been articulated to be included.

Nachteile:

Sign up to the Channel Manager is conducted filling in .Doc forms and shipping them by email. Very secure when you share business critical user names and passwords for your various OTAs. The Business Development Manager also likes to missell, not only in direct communication but also misleading their PMS partner.

Antwort von STAAH

vor 4 Jahren

Dear Olaf, Thank you for your feedback, we are very sorry to hear that you did not have a pleasant experience with STAAH. We do pride ourselves on the service we provide for our 10,000+ clients that we have onboard in over 90 countries. Our success stories listed below are the testimony to our hard work across the globe, helping our clients grow their online distribution and revenue: https://blog.staah.com/category/success-stories It is disappointing to hear that you did not feel the same, we take note of your feedback and wish you every success. Best wishes STAAH Team

Salah Uddin
Asst. Manager-Sales in Bangladesch
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Channel Manager & Great deal for Hotel Online Solutions

5,0 vor 4 Jahren

Kommentare: All about I would like to say that I like the Staah Channel Manager very much. It is very user friendly and very excellent for using the channel. As a new property they support me a lot to develop the revenue as a will as develop the OTA management.

Vorteile:

This is my third channel manager which was work in my last organization. The featuring of this channel manager are most attractive and smoothly user use. The Features are channel analytics, inventory control, partner management, product and OTA management are makes your works easier. I believe that if you use this channel to manage the hotel right direction. Also I would like to maintain that STAAH Channel Manager will give you right idea about the Revenue Management.

Nachteile:

When I was setup the STAAH Channel Manager in my previous work place. During the setup in for my property Channel was build by virtual skype meeting. Is was bit difficult to describe all the information though online. I think they should setup a person in Bangladesh.

Stela
Reservations manager in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing support team

5,0 vor 5 Jahren

Kommentare: Before Staah we used to have many overbookings and contacting the previous channel manager was really hard.

Vorteile:

We use Staah channel manager software to manage our multi listing vacation rentals. Easy, simple and very efficient to use, no more problems with overbookings. As a bonus they have an amazing costumer service always ready to help with whatever you need. Not to mention that they are very kind and patient when we need to contact them with a problem that is tottally technical and we are not very knowledgeable. Before we used other channel manager which support team used to reply days after our request. With Staah everything is sorted out in the same day. Plus we have an account manager who calls from time to time to know if their service is ok or if we need any help. We couldn't be happier with the whole service they offer and highly recommend them to anyone who is looking for an excellent channel manager!

Nachteile:

At the beginning, dealing with the software seemed to be difficult because we are not technical people but in a very short time we get used to it as it is very simple to use.

Antwort von STAAH

vor 5 Jahren

Many thanks for the 5 star rating and this great feedback :-) look forward to only bettering our offerings.

Sameer
Revenue Manager in Indien
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Instant Web-Site

5,0 vor 5 Jahren

Kommentare: I'm the user of Staah from past 6 years, I have used Staah Max Channel Manager & Web-site which very useful for 5 Star property its has all facilities which a Revenue Manager required. Since past 3 year i'm using Staah Instant Channel Manager & Web-site. Its very user friendly. Staah Instant also getting the most of the features which Staah Max has. With the help of Staah Instant Web-site our Direct Booking has increased by 5%. We can modify as an when required & update the details on web-site which hardly take few mints to go live. Thanks to Staah & His Excellent Support Team.

Vorteile:

Staah is the Services Provider who give complete access to build your own Web-site in 10 different design. We as the user always required full access to keep on adding the creative, POP, New Packages as per the Market demands, With the use of Instant Web-Site we can do alot...

Nachteile:

Instant web-site required few updation base on Staah Max Web-Site..

Antwort von STAAH

vor 5 Jahren

Hello Mr. Khan, Many thanks for such a great review. We immensely appreciate it. Will pass on your inputs about InstantSite Website to the technical team. Thank You. Cheers.

Mike
Director in Neuseeland
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Crucial part of the Puzzle

5,0 vor 8 Jahren

Kommentare: In today's business climate, to Succeed you require the right tools and people to make this happen. STAAH delivers on both. Working with smart people that delivers a standout online presence is crucial but even better is the STAAH channel manager.
If you are from the hotel and accommodation sector you will understand the variable's and challenges that you are faced daily with bookings, pricing, availability and managing OTA sites.
STAAH channel manger is the tool to stream line these tasks to take advantage of increase direct bookings which increases revenue and allows saved time to spend in other areas of your business. It doesn't stop there! STAAH is continuously investing in development producing smart tools to improve processes. These guys really are smart!
In business, sure you need the right solution but it's also about the people and support. STAAH makes you feel like they are on your side and part of your team. Certainly STAAH is an important part of the puzzle at the Arista Group.

Vorteile:

Allows you to stream line your business and increases your chances of making a success of it significantly

Nachteile:

Nothing negative to say.

Antwort von STAAH

vor 8 Jahren

Thank you for your kind words Mike. We really appreciate your review.

Boban
Boban
FOS in Sri Lanka
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Stable and Reliable

5,0 vor 4 Jahren

Kommentare: I am greatly pleased and satisfied with the features of Stahh.

Vorteile:

The ease of use. Being user friendly is the best feature of Stahh. Being able to do the required reservations without any hassle is paramount for any channel manager and Stahh has nailed it by being just that with the bonus of being easy to work with.

Nachteile:

None that i can think off. All in all a solid channel manager. A good companion in this competitive tourism market.

Antwort von STAAH

vor 4 Jahren

Hi Boban, Many thanks for this wonderful review. Appreciate it immensely.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best software to increase the hotel revenue

5,0 vor 4 Jahren

Kommentare: The real time availability of rooms inventory and room rates across different online travel agents is ensured. It is used friendly and also resulted in the increase of direct bookings.

Vorteile:

It's easy access to get connected with online travel agents like Booking.com, Make My Trip, Cleartrip, Agoda, Travel Guru, etc.

Nachteile:

Nothing to say in particular however in terms of any new updation the same can be informed through email which will also make us to understand better about the updation.

Antwort von STAAH

vor 4 Jahren

Hi, Many thanks for the feedback. We do roll out product updates and release emails. Please mail us at marketing@staah.com so we ensure your registration for these emails. Thank You :-)

Anoop
Anoop
Area Operations Manager in Indien
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Super and speedy channel manager

5,0 vor 5 Jahren

Vorteile:

This is an awesome channel manager updates your inventory in just 30 seconds so can avoid over booking cases

Nachteile:

If a guest kept the payment page open then overbooking can happen

Antwort von STAAH

vor 5 Jahren

What a great way to start the week! Thanks for your great review. We will look into the payment page opening.

Rahul
Assistant Manager - RMD in Indien
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

STAAH Review 2016

4,0 vor 8 Jahren

Kommentare: STAAH is a channel manager which uses a minimalistic approach to do tasks efficiently. It is very dynamic and intuitive in nature.

Vorteile:

On a day to day basis what we need to do most is to update rates and inventory which is a simple task using STAAH. As all the rate plans get mapped and synced on their own, it makes things much easier to manage. Due to the swift response time of the customer support, the urgent issues are resolved on priority. As all the reservation are received on STAAH, it is easier to check all the reservations as well. As the unit also has access to STAAH they are also able to check reservations on their end.

Nachteile:

The RateStalk feature need to be worked upon in a better manner as some of the data is not up to the mark. It is an important aspect which should be working upon because to do accurate pricing it is important to have correct rates being featured. Secondly we are thankful for the prompt revert by the support team but never heard any apt revert on the technical front.

Antwort von STAAH

vor 8 Jahren

Thank you Rahul for your review. We acknowledge that there have been shortcomings with RateSTalk which are addressing. Please escalate any technical issues to support@staah.com and a member of the team will respond to you as soon as possible.

Mandvi
Proprietor in Indien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very efficient

5,0 vor 8 Jahren

Kommentare: We are happy with the services. Its very convenient for us to manage our inventory and rates by a mere click. The product is excellent and do Keep up your good services!

Vorteile:

Executives are very prompt when we raise any issue and respond very well Emails are answered very quickly Any complaints addressed are rectified promptly

Nachteile:

At times some fluctuations in the rate disparity occur which do cause inconvenience but when chased through the executives are dealt well.

Antwort von STAAH

vor 8 Jahren

Thank you Mandvi for your review. Your comments make us strive harder for perfection.

Ovais
Indien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Grand Residency Bandra

4,0 vor 8 Jahren

Kommentare: So far it's been fantastic. The ease of functions and less complication makes it user friendly and gives sense of confidence

Vorteile:

Easy Navigations Clutter free screens User friendly Customer service Connectivity

Nachteile:

Report needs improvement Mobile app needs improvement Live connect with PMS

Antwort von STAAH

vor 8 Jahren

Thank you Ovais, we really appreciate you taking the time to leave a review. And we take on board your comments regarding reports and the mobile app. We are continuously developing our products and will keep you informed as new features and improvements are released.

Harmit
Revenue Manager in Indien
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellant software

5,0 vor 8 Jahren

Kommentare: Software is seamless with realtime updates which makes it as the only channel manager which we at Bawa Group of Hotels have come across.

Vorteile:

Seamless & realtime updates of inventory /rates to OTA channels . This software is the only software which has the capabilities to do so. This meets our requirement of Revenue Optimization which is our main objective.

Nachteile:

NIL its perfect overall

Antwort von STAAH

vor 8 Jahren

Thank you very much Harmit, this is wonderful to hear. We will certainly keep you informed as we develop and improve our channel manager.

Saravana
general manager in Indien
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Staah Review on 16/06/2016

4,0 vor 8 Jahren

Kommentare: Good working with them. They help us out whenever it is required. We have had some great experience working with Staah primarily because their response has been good. Keep it up!!!!

Vorteile:

At one go we can update rates and inventory on all channels

Nachteile:

Should have more flexibility in terms of co ordination with portals.

Antwort von STAAH

vor 8 Jahren

Thank you Saravana for your review. We are always looking for ways to improve our service. If you have any specific suggestions regarding flexibility of co-ordination with portals, please email marketing@staah.com. Thank you.

Ankit
Owner in Indien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall A Good Experience

4,0 vor 7 Jahren

Kommentare: Hotel Dua Continental, Nagpur has been using it since past 3-4 years. All points mentioned above tick the boxes for us. Only point debatable is the monthly price point. With many new channel managers in the market offering attractive packages and ours being a budget hotel having strict marketing budget, a small reduction in the overall package cost will be good. Rest everything else is great.

Vorteile:

Ease of use

Antwort von STAAH

vor 7 Jahren

Ankit, thank you for your feedback and for choosing STAAH. I will pass your comment regarding our pricing to the team.

Sandeep
Revenue & Reservations Manager in Vereinigte Arabische Emirate
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Budget Channel Manager

5,0 vor 7 Jahren

Kommentare: Easy to use and navigate. Seamless connectivity with our PMS. Quick response from after sales support in case of any technical error.
Value for money specially if you have strict budget.

Vorteile:

Seamless connectivity and easy to use

Nachteile:

Should provide some stats

Antwort von STAAH

vor 7 Jahren

Sandeep, thank you for your review! Great to hear that you are satisfied with our support team. We have a detailed analytics and stats built into the system. Please navigate to the "Insights" tab to view your stats. Thanks!

Jackie
Director in Neuseeland
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Motel Booking System

4,0 vor 8 Jahren

Kommentare: We have just finished setting up a new motel complex with Staah and the initial set up was very easy and the customer support was very efficient.

Vorteile:

Easy of use and functionality to incorporate a variety of booking sites to be updated at once. Also makes the changes very quickly.

Nachteile:

The layout is not functional to view and the fact you can not use it on internet explorer. Not practical when setting up a number of promotions on different booking sites.

Antwort von STAAH

vor 8 Jahren

Thank you Jackie for taking your time to review STAAH. We really appreciate your feedback and have taken your comments on board.

Mihir
Owner in Indien
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best App ever .

5,0 vor 8 Jahren

Kommentare: One App gives all the information you need. Can login from laptop and syncs with your phone too......

Vorteile:

You can update Pricing and occupancy the move.

Nachteile:

Every time you login from your phone it asks for a password.

Antwort von STAAH

vor 8 Jahren

Thank you very much Mihir, we really appreciate your review. Regarding the mobile app, it's important to us that your data is secure so, like many other apps, we have set it to require your password each time you login.

Parul
Revenue Analyst in Indien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Wow!!

5,0 vor 7 Jahren

Kommentare: Easy to Handle.

Vorteile:

It's very friendly. Services are very quick, I usually connect with customer service agents are very professional, hard working and have proper knowledge about software.

Nachteile:

New updates, although that's for betterment., Few times technical issues in connection with other channels.

Antwort von STAAH

vor 7 Jahren

Thank you Parul for your review. Appreciate it.

Prantik
Rooms Division Manager in Indien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent while using the software

5,0 vor 8 Jahren

Kommentare: Please the previous version was far better than the new one since it is little complicated while using it.

Vorteile:

Stop sell option

Nachteile:

When certain portal cannot be configured

Antwort von STAAH

vor 8 Jahren

Thank you for your review Prantik. Please let us know any particular areas of the new extranet which you are finding difficult to use and we will do everything we can to help. We are keen to gather feedback from all properties to help us improve it further.

Selby
Manager in Neuseeland
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple and Effective

5,0 vor 8 Jahren

Kommentare: As professional Motel managers we have investigated and compared many channel management systems to introduce to new properties, in our opinion this wins hands downs. The main reason is simplicity of use.

Vorteile:

Simplicity, technical help line, proactive development team

Nachteile:

nothing

Antwort von STAAH

vor 8 Jahren

Selby, thank you so much for your review. You are one of valued clients and we really appreciate your support.

Roddy
Accommodation Manager in Neuseeland
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Channel Manager!

5,0 vor 8 Jahren

Kommentare: Cheyenne is very professional and great to work with. Having the phone app has meant that I can track any incoming bookings whilst I am out of the office.

Vorteile:

That we are able to easily update our booking engine from any location.

Nachteile:

We are currently not able to advertise a promotion on a request basis only.

Antwort von STAAH

vor 8 Jahren

Thank you for your review Roddy, much appreciated.

Vibhor
Front Office Manager in Neuseeland
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Wains Hotel Dunedin: Front office Manager

4,0 vor 8 Jahren

Kommentare: The best thing is its very easy to reach Staah technicians over the phone or email and they reply really quickly. Dealings have always been friendly and Staah techs are always willing to help us.

Vorteile:

Managing availability has been the best part of using Staah as our PMS Clarity and Staah are interrelated, which makes it easy to communicate.

Nachteile:

Very often, we have experienced when we get full, bookings still rolled through staah, even after closing availability on Stahh for certain dates, bookings still able to sneak through. Although it has not happened recently.

Antwort von STAAH

vor 8 Jahren

Vibhor, Thank you so much for your review. We really appreciate your feedback and have taken your comments on board.

Lidia
Finance Manager in Albanien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great support

5,0 vor 5 Jahren

Vorteile:

In accommodate industry, having a fast and reliable channel manager is very important. Staah Channel Manager has shown so far to be reliable, accurate and providing us with great support just when we need it.

Nachteile:

Provides excellent connection with key online travel agencies like Airbnb, Booking.com, Expedia.

Antwort von STAAH

vor 5 Jahren

Hi Lidia, Many thanks for this fantastic review. We are sure you meant for the Cons to be in the Pros too. Thanks once again.