Tebra Erfahrungen

Helpful to streamline your practice

Vorteile:

I like that Stripe is automatically connected to the biller to easily transfer payments from patient to practice. I like the automatic texting and emailing to patients to confirm appointments.

Nachteile:

This software contains codes for all insurance billing purposes; however, if you are cash-based practice and entering in supplements to sell, the manual process by which this is done is clunky and inefficient.

New and nice!

Kommentare: Overall I enjoy this new system and I like that it has benefits that differ from other domains that are more frequently used.

Vorteile:

I like that it's new and the customer service is phenomenal!

Nachteile:

It is a bummer that it is new because there are many updates and kinks that get fixed, but that is the same with many healthcare platforms.

Easy to use

Kommentare: It's been great so far. Quick response to concerns.

Vorteile:

Easy to use and understand. I like the training videos, so I don't need to call for evrything.

Nachteile:

I cannot view the claim form unless I set it to print.

Looks Promising, Poor Customer Support

Kommentare: It was very promising when we first signed up. Once sales team is done and has you signed up good luck with getting customer support to work on anything. You will be spending months trying to get the EPCS up and running. Billing couldn't even get started since it took forever for Tebra to even begin the process of enrolling with payers to receive ERA's. You will lose money with this system The Tebra desktop app does not work for MacOS

Vorteile:

Tebra was easy to use and the team was able to familiarize themselves with the system pretty quickly. Has a lot of useful functions for Primary care. Patient education, decision making tools, televisit platform and patient communication were pretty good. System looked nice and the sales team is great.

Nachteile:

Customer service is horrible. Very hard to get in contact with a live rep after the sales team is done. It took months before anyone was able to even start getting my EPCS active. Customer support was rude to by my assistant in trying to get the EPCS resolved and active. I was never able to get the billing portion up and running. It took months and constant time consuming follow up with customer support to get any kind of news for the billing portion. Lab integration? Forget about it. That also took months of follow up and I still do not have any labs integrated with my account.

STEER CLEAR

Kommentare: My experience was absolutely terrible. The system was archaic. Slow. Lack of training. I wanted to cancel and they made it mere impossible.

Vorteile:

It was basic. Easy to use if you are experienced.

Nachteile:

It was too vintage. Almost like dot matrix. Not impressed at all.

Worst company I have ever worked with in my entire career

Kommentare: .

Vorteile:

nothing

Nachteile:

The worst company I have worked with to date. I am a tebra customer. Our clinics switched to Tebra, 11/23. Tebra has still not transferred our data properly. [sensitive content hidden] will not respond to me. I cannot get an answer from anyone with a solution.

Great system!

Kommentare: Great! Service is fast and my questions are answered promptly.

Vorteile:

I find this program easy to use. It is logical.

Nachteile:

I can't think of anything. I have worked on many different systems and this one is my favorite so far.

Good Job Tebra.

Kommentare: So far, so good! No major issues or complications.

Vorteile:

Easy to navigate and find information you readily need.

Nachteile:

System feels complicated until you learn how to do it. I wish it was easier to navigate right away instead of feeling like you have to do all the trainings to get it.

Thank goodness for Tebra

Kommentare: I was hesitant to sign up with Tebra due to the fact of having another expense while starting up my business. I am so happy that I did sign up since the cost is no where near the value that I have gotten from Tebra. I am so pleased with the expert help and the tons of patience that has been offered to me.

Vorteile:

The support that was offered as I was getting my business up and running was invaluable.

Nachteile:

I have not come across anything that was a Con for me.

Adia VanderJagt

Kommentare: Overall, I am pretty comfortable using Tebra.

Vorteile:

I like that I can quickly navigate through the site with ease

Nachteile:

At the moment the only thing I can think of would be the new update just being a little harder to navigate as far as scheduling goes, but I caught the hang of it

Great EMR !

Kommentare: I have had a great experience and very small hiccups while implementing the EMR.

Vorteile:

I like the ease of use for all types of tasks and how you can modify it to your taste.

Nachteile:

The customer support needs improvement wether is by phone and by email.

Kareo now Tebra is laughable

Kommentare: Terrible. I would never recommend this company to anyone. I honestly cannot believe they are still in business. The support team is not helpful when we run into a problem, the administrative team is nonresponsive.

Vorteile:

The telehealth feature when it is working is nice.

Nachteile:

Kareo is the worst EHR system I have ever used. It is constantly breaking, they take away features and products on a monthly basis without warning. It only works on a windows based computer.

Terrible, not worth the headaches it causes

Kommentare: Awful, it's clear the employees hate their jobs, do not care about the clients, they don't care if they actually affect your business, they don't care that you're waiting for your deposits to run your business

Vorteile:

Nothing, they are apathetic about their customers needs or business growth

Nachteile:

They refuse to take care of failures in credit card payments and the same problem keeps happening and each time they don't know how to fix it

Different name, same terrible product

Kommentare: We have 245 customer support cases and that's just the times that we've gotten frustrated to the point that we are willing to call and deal with their terrible customer service. That is not normal. When you call customer service, very rarely can the person actually answer your question. They make a case and frequently close it out without fixing it or give you a really terrible workaround and call it good.

Vorteile:

no contract interface is pretty that's it

Nachteile:

It's hard to even list all of them. Scheduling software drops appointments regularly Customer service is incompetent Billing doesn't give good reports so you miss many claims thinking that they went through. System crashes regularly. They promise the world to you before you buy. I'm still waiting for things that were promised to be done within a couple of months of signing on. They promise that someone will call you back and they rarely do. It's near impossible to get a manager on the phone. They changed their name because they had such a bad reputation but it's the same terrible product. It sounds like I'm ranting and I am because I am so exhausted from dealing with them. I've just had it.

Tebra is a horrible and insidious company.

Vorteile:

An insidious company is one that uses its platform not to help people solve a problem, but to lure people in to take their money. Tebra is one of these companies, and therefore, in my overall experience, there was nothing positive about Tebra.

Nachteile:

Tebra's customer service is bottom of the barrel nearly non-existant. Once their sales team lures you to sign a contract, they are only intersted in taking your payments, not in software utilization. Tebra was non-functional for my practice, and they were more concerned with me continuing to pay despite my inability to use the software than they were with helping me fix the issue so I could use the software. Other companies were able to work with my clinic so I could use their software, but Tebra told me they could not help me use the functionality I paid for, and still expected me to continuing to pay. When I told them I had to cancel because their system was not functional for my clinic like they had promised it would be, they charged me a large early termination fee. Do not use this company, they only care about taking your money.

Tebra, not good

Kommentare: 29 years, and getting worse rather than better.

Vorteile:

I’m familiar with it having used Kareo for 20 years.

Nachteile:

Awful support. They pay no attention to reported bugs and ignore them.

Move on they are in a development stage and are missing many features needed for your staff

Kommentare: There's a significant amount of updating required before it becomes efficient for your practice and patients. It appears they focused solely on iOS systems, catering to the MD's needs rather than addressing the practical usage for patients and staff.

Vorteile:

Looks like Outlook or Google calendar. Seems simple probably because it is a simple EHR with no features.

Nachteile:

***NO APP OR WORKAROUND FOR ANDROID USERS *** Personalizing forms for logic questions is not allowed. It's not possible to include survey questions that enable automatic calculation for numeric values associated with the selection, as you would find in platforms like JotForms. Additionally, there is no app available for Android users. Furthermore, the patient app tends to get locked and is quite confusing for them to set up.

Dissatisfied soon-to-be former customer.

Kommentare: Unacceptable. Employees are nonresponsive and dishonest. Their lack of honesty and transparency is problem due to the sensitive nature of patient records and financial information that they have access to.

Vorteile:

Some templates are detailed but cumbersom. The finished note quality is poor and it is easier, faster to free text than select shortcuts.

Nachteile:

This company is unethical and misrepresents their software.

hrdev ADM ref

Kommentare: Efficient for managing patient records and appointments; overall easy to use but could improve speed.

Vorteile:

Streamlined patient scheduling and integrated features.

Nachteile:

Can be a bit slow to load at times. Not always.

Very helpful

Vorteile:

Tebra has been excellent in helping me. They were very supportive in answering all my questions. Everything was done in a timely manner. I would highly recommend I give them a 5 star review!!

Nachteile:

They are super efficient and nothing wrong with that-but when billing is not put on time, multiple emails are sent which can be very irritating especially when you are busy seeing many patients

Josephine Bostic, owner and operator

Kommentare: I love Debra it’s very seamless smooth process use a friendly, and the learning modules are easy to follow in great. You can always go and review if you forgot something. I am a new business owner and this system has really made my life easy. Thank you, Tebra.

Vorteile:

EMR and learning modules. Diet these modules will help guide you to any concerns or review that you may need to manage. This system is very user-friendly and the cost is great.

Nachteile:

It took me a while to get used to the scheduling of new patients, but found several ways to do this and now I’m a pro

Initially good but is now unusable

Kommentare: It was initially good but over the past couple of years has been terrible. As a mental health provider there have been no features added that helped us at all. The template system is worthless.

Vorteile:

Initially, the Kareo team seemed to understand the needs of a mental health practice from a business and functional standpoint.

Nachteile:

The customer service has to be the worst in the industry. Their method of deactivating a provider is absurdly laborious and lengthy. I've spent as long as 2 hours on the phone with them just to deactivate a provider.

Cannot get customer support

Kommentare: Right now pretty bad. I cannot stress enough how awful it is to not be able to get help when it's needed.

Vorteile:

Right now? Not much. The notes are good, but so are Microsoft word documents.

Nachteile:

Cannot collect payments from patients- which is a huge issue. Previously their customer care has been abysmal and they take weeks to reach out to you. Or I've left a review in the past and got a call immediately. That doesn't look good.

Completely satisfied solo practitioner!

Kommentare: My overall experience has been extremely positive.

Vorteile:

I am able to manage every aspect of my practice from one platform, from Telehealth to billing and claims. I couldn't be happier!

Nachteile:

No complaints at all. I can't think of a thing.

Meets basic needs

Kommentare: Satisfactory at best, mostly e-scribe, too many glithes with e-scribe

Vorteile:

Basic easy use, not a steep learning curve

Nachteile:

Customer support, IPCS on-boarding, annoying glit hes, e.g. with phone app display cut-off