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Über BugHerd

BugHerd ist ein unkompliziertes Tool zur visuellen Feedback- und Bug-Nachverfolgung für Websites.

Erfahre mehr über BugHerd

Vorteile:

Clients and team love using this tool. It’s easy to figure out and use for everyone.

Nachteile:

Guest access is limited in providing exposure to overall project status which causes extra work to generate reports to communicate project progression.

Bewertungen zu BugHerd

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,3/10

BugHerd hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 63 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (63)

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Nutzerbewertungen filtern (63)

Ivan
Ivan
Senior Software Engineer in Italien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Feedback sammeln mit Hindernissen

2,0 vor 2 Jahren

Vorteile:

BugHerd bietet eine vielzahl an Features wie z.B. das Annotieren von Screenshots.

Nachteile:

Langsame UI, optisch nicht sehr gelungen, manchmal Fehlerhaft.

Antwort von Splitrock Studio

vor 2 Jahren

Hi Ivan, Thanks for taking the time to write a review of BugHerd. Am very sorry that you seem to be having issues with the software being slow and buggy. We'd really like to look into that for you. Please send through an email with the issues you're having to support@bugherd.com and we'll take a look.

Mark
Mark
Developer in Südafrika
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A no-brainer purchase for any agency or development team

5,0 vor 4 Jahren

Kommentare: A pleasure to use. Easy to install and use and it makes QA testing a delight.

Vorteile:

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Nachteile:

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Antwort von Splitrock Studio

vor 4 Jahren

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

Kimberly
Instructional Designer in USA
E-Learning, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

This tool pays for inself very quickly

5,0 vor 4 Monaten

Kommentare: Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.

Vorteile:

Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project.

Nachteile:

There isn't anything that I dislike about it.

Antwort von Splitrock Studio

vor 3 Monaten

Hi Kimberly, Thank you so much for the glowing review of BugHerd. We're delighted it's saving you so much time and streamlining your project. Really appreciate you taking the time to share your love. Cheers, Merrin

Dealdiane
Mr in Neuseeland
Grafikdesign, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great for client and QA collaboration

4,0 vor 6 Jahren

Vorteile:

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Nachteile:

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

Chris
Chris
CEO and Creative Director in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Our clients LOVE it

4,0 vor 4 Jahren

Vorteile:

To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

Nachteile:

BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

Antwort von Splitrock Studio

vor 4 Jahren

Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.

Andrew
Andrew
CEO in Kanada
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get BugHerd and never get another bug list over email.

4,0 vor 3 Jahren

Kommentare: Love it! We use it every day.

Vorteile:

Clients and team love using this tool. It’s easy to figure out and use for everyone.

Nachteile:

No way to see items assigned to you across all projects.

In Betracht gezogene Alternativen: Asana

Gründe für den Wechsel zu BugHerd: Contextual bug pins

Antwort von Splitrock Studio

vor 3 Jahren

Hi Andrew, thank you so much for your amazing 10/10 review! Your feedback is being heard by our team as we continue to make BugHerd better for you, your team and your clients.

Dana
Senior Web Marketing Specialist in USA
Computer-Software, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BugHerd has helped managing multiple website issues in one place.

5,0 vor 4 Monaten

Vorteile:

The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites.

Nachteile:

Updates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it.

Antwort von Splitrock Studio

vor 4 Monaten

Thanks Dana for the fabulous review, glad to hear you and the team find it so easy. Urgh to the update affecting your use of BugHerd, but pleased to hear the team were able to fix it quickly. Cheers, Merrin

Štefan
Štefan
Senior IT project manager in Slowakei
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very handy tool in web development

5,0 vor 3 Jahren

Kommentare: vera satisfied and very excited with new features implemented in this handy tool

Vorteile:

Very handy and usefull software that helps organize various tasks during developing a new website. Aditional information collected into specific task are very helpfull for developers, and also captured screenshot and possilibility to add files to task (for example video)

Nachteile:

sometimes its problem to capture screenshots of website.

Antwort von Splitrock Studio

vor 3 Jahren

Thank you for taking the time to write such a great review for us Stefan! We really appreciate when customers provide this kind of detail in their reviews. We are always actively looking for ways to improve the product so your review has been extremely helpful.

Lee
Lee
Owner/Founder in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best tool for web design

5,0 vor 4 Jahren

Kommentare: I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing.

Vorteile:

Easy of use and ability to tag the specific spot that needs correcting on websites.

Nachteile:

Sometimes the email notifications don't notify you of new bugs on the site.

Antwort von Splitrock Studio

vor 4 Jahren

Thank you for such a detailed and 10/10 review Lee! We appreciate you taking the time our of your day to give us such excellent feedback.

Bill
Digital Director in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great bug tracker and online collaborative tool

5,0 vor 4 Monaten

Vorteile:

The features I need and not bloated with ones I don't need.

Nachteile:

I really do not have any cons to list other than the limitations to number of users for a given price.

Antwort von Splitrock Studio

vor 3 Monaten

Hi Bill, Thanks so much for your review of BugHerd. Really appreciate hearing that you find it a great collaboration tool for tracking bugs. Cheers, Merrin

Stella
Stella
SEO team manager in Griechenland
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Efficient and easy to use QA tool

5,0 vor 3 Jahren

Kommentare: We've been using Bugherd for several years for website QA tasks and the experience is great so far. We have not thought of changing this tool, it serves its purpose 100%. Easy to use, the drawing and the tagging really help with identifying the exact location of bugs.

Vorteile:

the drawing and the tagging really help with identifying the exact location of bugs

Nachteile:

Nothing so far, even when our team had contacted the support in the past to sort out the lack of some features, the Bugherd dev team managed to update their product and those features were finally added

Antwort von Splitrock Studio

vor 3 Jahren

Hey Stella - thanks for the great review of BugHerd. So glad you've been helping to further develop BugHerd with us to be an even more useful tool.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fast bug tracking for bulk bugs, with slow development of new features

4,0 vor 5 Jahren

Kommentare: I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Vorteile:

Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.

Nachteile:

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Antwort von Splitrock Studio

vor 4 Jahren

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

Elliott
Web and software developer in UK
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An essential tool for serious project management

5,0 vor 3 Jahren

Kommentare: This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!

Vorteile:

Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!

Nachteile:

As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s

Antwort von Splitrock Studio

vor 3 Jahren

Hi Elliott, You've made our day by letting us know your team has saved thousands of wasted hours with BugHerd. Thanks for your thorough and kind review.

Todd
Content Director in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A Real Game Changer for Web Dev

4,0 vor 4 Jahren

Kommentare: Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs.

Vorteile:

BugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill.

Nachteile:

Since BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.

Antwort von Splitrock Studio

vor 4 Jahren

Hi Todd, What an awesome and thorough review! Thank you so much. How cool is your idea of a voice recording? We'll look into it. Thanks again. The BugHerd Team.

Denitsa
Digital Project Manager in Kanada
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great tool for small and medium-sized businesses

5,0 vor 3 Jahren

Kommentare: I've been using this tool for over 1.5 years and I love it. It helps keep up with our QA process and keeps track of all the bug reports. It has easy to use comment area where people can ask for clarification on each task/bug and it also automatically tracks all the nesessary technical details (screen resolution, operating system etc) when you report a bug, which a developer would need. I've used other alternatives such as Zendesk (which is also a great tool) however for smaller teams, I find BugHerd to be a great solution.

Vorteile:

BugHerd is very easy to use. I haven't run into a case where someone (neither a client or a developer) has difficulties hitting the ground running with it.

Nachteile:

The email notifications can be a much. There is an option to modify that in the settings of course, however I find clients don't typically dive into those.

Antwort von Splitrock Studio

vor 3 Jahren

Hey Denitsa, wow your 10/10 review means a lot to us! We're so glad that BugHerd has been so helpful for you, and your feedback is being passed on to our team as we do our best to make BugHerd even better.

Phillip
Web Developer in Neuseeland
Grafikdesign, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Nice UI. Not compatible with responsive websites, however

4,0 vor 6 Jahren

Kommentare: Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Vorteile:

I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc. I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Nachteile:

When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug. The extra client details are only accessible if the client installs the BugHerd browser plugin.

Gui
Project Manager in USA
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BugHerd saves hours of client calls and endless piecemeal emails with feedback!

5,0 vor 3 Jahren

Vorteile:

It's great to be able to let clients review sites on their own at their own pace. That has saved me hundreds if not thousands of hours on client calls going back and forth on their thoughts. I absolutely love BH. Thank you for existing!

Nachteile:

We have had minor issues with clients not being able to create their accounts, seeing the BH tab, or losing the BH tab after the first round of review. It would also be great if it was compatible with all browsers.

Antwort von Splitrock Studio

vor 3 Jahren

Hey Gui, we really appreciate this amazing review from you! Your feedback has been passed onto the team as we continue to improve BugHerd, making it the best it can be.

Chuck
Visual Design lead in USA
Elektrische/elektronische Fertigung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Wonderful product that does exactly what is says it does.

5,0 vor 4 Jahren

Kommentare: Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used.

Vorteile:

Simple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly.

Nachteile:

A bit difficult to note changes on mobile, but it seems like that has been addressed now.

Antwort von Splitrock Studio

vor 4 Jahren

Thanks for the glowing review, Chuck. You've definitely put it through its paces with two CMS changes for a 600+ page website! Glad the mobile tweaking has been useful for you too.

Brittany
Head of Studio in UK
Onlinemedien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing all round product

5,0 vor 4 Jahren

Vorteile:

We love the simplicity that Bugherd gives to our clients. They can submit feedback or issues directly on the frontend of their website quickly. Bugherd has helped give clear communication channels to our clients and given us the ability to discuss issues as ease.

Nachteile:

Direct Intergration into Jira would have been good we have managed to do it via Zapier.

Antwort von Splitrock Studio

vor 4 Jahren

Thank you so much for your glowing 10/10 review, Brittany. We really appreciate you taking the time to give us feedback. We are always looking to improve the product to be the absolute best for collecting feedback and tracking bugs with clients.

Christian
Director in Australien
Onlinemedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bugherd is as indispensable as email

5,0 vor 3 Jahren

Kommentare: Im a huge fan of Bugherd. It's open all day and I constantly refer to it for project/task updates. In a virtual team setting and work from home, it has become indispensable.

Vorteile:

Bugherd is the perfect tool for clients to capture ideas, bugs and issues on their site. We can also use it to communicate with all parties involved on the task and track the progress of the ticket.

Nachteile:

Not much to dislike. There are opportunities to make it better including adding time tracking.

Antwort von Splitrock Studio

vor 3 Jahren

Thanks Christian for the lovely review and your suggestions for making BugHerd even more useful for you. Love it!

Paul
Lead Application Developer in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Helps Make Large Projects Much Less Overwhelming

5,0 vor 3 Jahren

Vorteile:

The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox. Also the ability to add attachments or associated screenshots is very helpful.

Nachteile:

The ability to clear or check and move multiple tasks over to the next status/column is missing. For example, I would love to be able to move several items from "Completed in DEV [Branch]" to "Ready for RELEASE [Branch]" when doing a code merge.

Antwort von Splitrock Studio

vor 3 Jahren

Such lovely words, Paul! Glad we're helping with prioritising and capturing all tasks in large projects. Thanks for the feedback about moving multiple tasks, you are not alone with that wish.

Adam
CEO in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BugHerd is a life saver

5,0 vor 3 Jahren

Kommentare: We use this with our customers to help make the process of identifying bugs easier for us and for them. It works every single time, even our less tech-savvy clients are able to use this with ease!

Vorteile:

We absolutely love how easy it is to add, edit and deal with bugs in our website applications.

Nachteile:

There is nothing we don't like about the software

Antwort von Splitrock Studio

vor 3 Jahren

Hi Adam, What a lovely review you've left for us. We're so chuffed to be called a life saver!

Tom
Sr. Front End Developer in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Essential for our work flow

4,0 vor 4 Jahren

Kommentare: We use it just about every day for all web projects and would hate to be without it. It's indispensable.

Vorteile:

Marking comments in real-time on the actual web page was a huge plus for us.

Nachteile:

Early reliance on browser extensions for some functionality was a bit of an issue for some clients as they require assistance from their IT dept to get installed - if it was possible at all.

Antwort von Splitrock Studio

vor 4 Jahren

Thank you for taking the time to review BugHerd for us Tom. We really appreciate the feedback and are so glad to hear you love the product so much.

Scott
Digital Strategist/Consultant in USA
Design, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bug Tracking Done Right

5,0 vor 5 Jahren

Kommentare: This is a product that has proven its value over the years. The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.

Vorteile:

The Intuitive and robust nature of the product makes it an invaluable tool that we can not live without.

Nachteile:

The Mobile Support could be better BUT it is in the works.

Antwort von Splitrock Studio

vor 5 Jahren

Thank you so much for leaving a review Scott. BugHerd wouldn't function without awesome customers like you.

Ashley
Associate Creative Director in USA
Design, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Can't live without Bugherd

5,0 vor 2 Jahren

Vorteile:

Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform.

Nachteile:

The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account.

Antwort von Splitrock Studio

vor 2 Jahren

Thanks for taking the time to write such a lovely review of BugHerd, Ashley. Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you.