SalonIQ Erfahrungen

Salesman should be careful with what they promise

Kommentare: It's like I salon just web based . I like the reports available. The year on year comparison is always great for a quick health check .
I would really like a phone call as the deposit system still isn't set up and I have done everything I can

Vorteile:

Internet access to the diary . Internet booking and the chat button to customer services . Although I have to keep looking up conversations because a response can take a while it's more like a three week conversation.

Nachteile:

Not being able to access reports from the hub . Not being able to set up internet booking deposit. Costing more than my previous software. It seems that our internet connection which is 9/14 Mbps isnt fast enough for big reports or to operate the software quickly . If I need a faster connection this could cause me a few problems with our telephone system

Best software for hair salons

Kommentare: Two way texting has reduced no shows and late cancellations, GAS has given us a great marketing tools without spending lots on advertising. Advantage being able to monitor its results and the money it is bringing in.
Overall its amazing.

Vorteile:

So easy to use (and I am a real technophobe) , amazing training at the beginning and continues as and when you need it. Online support is brilliant with manuals all being at a touch of a button. The telephone support is second too none, everyone is so friendly and helpful and they never make you feel like your asking a silly question. I am not a hairdresser personally and knew nothing and Representative held my hand and set everything up, the great thing is she is a hairdresser and they have a hairdressing business so they know what we need and to implement in. Seriously I couldn't of done it without her. Two way texting is amazing, the GAS has brought us amazing customers through our door without splashing out on loads of advertising but getting clients to recommend and they and their friends get an amazing offer. They have just started a weekly email to owner/managers regarding weekly targets which is totally fab as it saves time looking at different reports, its all produced on one email each week. Staff can access their own diary and see what clients they have and you can restrict on what can see and can't see and do. What more could you want, everything you need in one package at a very reasonable price.

Nachteile:

I will be glad when there is just one main system as we have to swap to the hub, but thats mainly because Im not very good at getting to grips of this other system.

A comprehensive package, but slow and not always intuitive

Kommentare: It's been OK. Support is pretty helpful, but chat response is often slow or not there. Easier on the phone.

Vorteile:

Highly configurable, generally easy to use, online access is good, a range of useful additional services (such as marketing emails).

Nachteile:

Can be very slow. Sometimes gives up when generating reports. Menus are confusing. Online booking/payment component is very dated and lacks configurability.

Excellent

Kommentare: Overall I love this software. I love being about to contact customer care 24/7 and the features they offer are too notch!!

Vorteile:

Salon IQ is on top of it! Every new feature you would hope for, they have come out with, their customer service is excellent as well.

Nachteile:

It is expensive, honestly though it’s today worth it so that isn’t much of a negative.

Restoring Faith in Salon IT Systems

Kommentare: We had a real problem with our previous supplier. Broken promises, failure to deliver, contractual issues and above all their management team's failure to understand our industry. Salon IQ in comparison has been a breathe of fresh air, great people to deal with and i look forward to many years of working together.

Vorteile:

The team at Salon IQ just get it! Fundamentally we liked the people, they are honest, genuine people who know the hair and beauty industry and have a superb product which works. They don't hide behind small print and lengthy contracts like many of the systems out there. The system works, it's easy to use and provides accurate information. It's cloud based so can be accessed remotely from anywhere, plus there are no additional licence fees for remote access. The install process is smooth, transitioning nearly all data across to Salon IQ from previous system. The support and install team are excellent, with a wealth of knowledge and they go the extra mile to ensure things are done perfectly. They don't sell hardware so you won't get stung by paying thousands for a PC which doesn't then do the job, as we experienced with previous suppliers. And if the PC crashes, you can access Salon IQ on any other system. We love the stock control app, making it easy to complete stock takes and we're loving the loyalty app. They appear to be working hard on future advances so all this sets us up well.

Nachteile:

Like all systems, there will always be the odd tweak or report which we'd like as bespoke, but we respect I-Salon's honest approach in trying to avoid inconsistent reports and when they think it won't work, they politely let us know, we appreciate that.

Overall the experience has been great, from onboarding through to day-to-day use.

Vorteile:

We use SaloniQ across three salons, two hair and one beauty, it just works! Scheduling, client online booking, stock control all work a treat. What really stands out is the customer service, the help module is amazing and the response time to a query is very short. The piece of mind with a cloud-based solution is great, in the past, we have had to recover from hard-drive failures and loss of data, this isn't the case here! There are some downsides to working in the cloud, which I'll detail below. Also, the ongoing support with webinars and support documentation is invaluable, I don't believe I have seen this kind or support elsewhere. Overall the system is intuitive, easy to use (especially for the less tech-savvy employees) and quite foolproof. The ongoing development is also fantastic.

Nachteile:

As I mentioned above working in the cloud is great but you never really feel like you own your data, this isn't a SaloniQ problem, more in the way of working. Manipulation of data can be very cumbersome, for example when wanting to edit bulk data, the item by item approach is very time consuming and frustrating. Silly things like when booking out (holidays/sickness etc.) it defaults back to the current month for the end date, why not after the initial start date!! My issues are minor niggly problems which I am sure will be worked out over time, there are not any major disadvantages/problems with SaloniQ

Allows me to work on my salon not in it and provide big company high level guest experience

Vorteile:

We are currently transitioning to the hub and all stylist are using tablets this is further improving our guest experience. The frequency of updates and improvements is excellent meaning the software is actually responsive to business needs. The management side is great and allows me to both motivate my team and keep a strict control on finances stock and clients. GAS is genius and has been the single most effective tool in building my business. Congratulations on GDPR its great and with the tablets now it shows clients just how professional we are. I have worked with computerised salon management systems for 22 years and this is by far the best.

Nachteile:

Support is poor I just want to talk to someone and get the problem sorted it is no good waiting for a response on chat which is often sometime. I would also like education on the more complicated features as feel I could make better use of the system. Staff clocking in clocking out and a timesheet that linked to xero would be amazing, in fact full integration to xero would be amazing.

SaloniQ is brilliant

Kommentare: SaloniQ is a brilliant and very powerful hair and beauty software system, easy to learn to operate and very comprehensive to assist your business

Vorteile:

SaloniQ is the first cloud based salon software i used, coming from iSalon computer based for 18 years. I think is so much better with a cloud based software, accessible from multiple devices and if your computer fails you can used another. We have two computer at reception in our salon plus one in the office and another on salon floor. Plus iPads and iPhones access. Brilliant. The software is very powerful and full of features, more than I use.

Nachteile:

If your internet is down, there's no access to the system. You need a very fast internet connection to operate the system well, over 10 Mbps is minimum. So if you don't have a good internet the system is very slow.

Great

Kommentare: Great

Vorteile:

Impressed with all of it. Works well. Good support

Nachteile:

The clock in system which has now been resolved

The Most Suitable CRM for your busssines

Kommentare: Its been a great project to start using Saloniq with great results.
Always Looking forward for new features.

Vorteile:

Automation and Marketing features. Great features that can be used to generate sales and increase your bookings.

Nachteile:

Vats, reciepts, z reports and x-reports. These reports need more attention when using them. Also need more specification on product type so you can extract more stats and data.

Very easy system to use for all staff. We moved from a more complicated system to this one .

Vorteile:

Ease of messaging clients. Easy marketing. Clear and simple to use. It makes sure managing days/holidays/hours much more simple . Love the dashboard facility. Really like the messages we can send to the help team from the screen

Nachteile:

I would have liked to see an add button for selling multiple retail items when taking a bill. This would enable a more efficient exit at a reception. It would be handy if the date calendar jumped back and forward more easily. The arrows don't seem to work properly

Obviously made by salon owners - for salon owners

Vorteile:

This is the most well thought out salon software I have ever used. You can honestly tell it was developed by salon owners. It is beyond customizable. Anything I could think of that I wanted - it was already there. There were even solutions to problems I didn't know were problems! At the end of the day, this is by far the best software I could have asked for.

Nachteile:

It was a little hard to get going at first. There we so many features and options and settings but their support team was there to hold my hand through all of it, help me get set up, and then showed me their resource bank where I could learn anything I wanted to.

Less no shows!

Kommentare: I’m reasonably happy with the package and look forward to learning more about the software to make my day yo day admin easier

Vorteile:

We initially took the system on to help us build our clients database and send text alerts to help prevent no shows. Our client attendance has gone up and they call to cancel if they can’t make it now after receiving reminders

Nachteile:

Software has a tendency to freeze and I found it necessary run 2 laptops as it’s time consuming booking clients on there so was taking too long at the desk with others waiting to re book.

Salon is review

Kommentare: Lots of teething issues, I feel as a product it’s a bit over priced for what it is.

Vorteile:

A good system with potential, booking clients in is simple and quick

Nachteile:

Customer service needs improving, a more mobile friendly app as the hub is awful.

Excellent 5 stars!!!

Kommentare: I have had a great experience whilst using salon IQ, I haven't come across anything wrong with it yet. I have utilised the business from 30% to 70% in the space of 6 months and that is great. Their rep has always been so helpful and is always at the end of the phone or email if I ever need her.

Vorteile:

It is very easy to get around and self explanatory. if you ever have a question there is always a help chat where they get back to you almost straight away.

Nachteile:

nothing really at the moment that I can think of.

Great service and software

Kommentare: Great

Vorteile:

Ease of use and service also always go above and beyond

Nachteile:

Some features could be more accurate in terms of %

7 month user

Kommentare: Having to report issues regularly without hearing back but yet chasing payments immediately when they are due.

Vorteile:

Ease of booking previous clients in for treatments.

Nachteile:

Rostering staff week by week and unable to do this on the hub as there is a fault with this. User Roles - Deleting capabilities/roles each time there is an update. Unable to cancel a no show on the hub. Unable to schedule salon opening times on hub. Told initially there was a clock in system for staff but when opening the first site 7 months ago found out there wasn't, having to pay for separate software for this.

Best on the market

Kommentare: As an early adopter transferring from ISalon we were a little nervous, but David Levine assured us it would be trouble free and it was!
It's updated regularly and SalonIQ listen to their clients and adopt good ideas.

Vorteile:

Ease of use

Nachteile:

Nothing

A very efficient system for the hair salon

Vorteile:

It is very easy to use and very flexible, easy to adjust and change settings to meet different needs.

Nachteile:

I think the app was visually and technically better then the hub, but so far we have adjusted to the hub very well.

God send

Kommentare: At Prestige hair we’re very happy with salon iq

Vorteile:

Love being able to make appointments from wherever I am. Also love that it totals up at the end of the day

Nachteile:

Nothing so far that I don’t like with the system

Happy salon owner

Kommentare: Very professional and helpful

Vorteile:

The ease of use and the amount of features available

Nachteile:

We had / have an issue with the points system that has been difficult to resolve.

Salon IQ review

Kommentare: Always helpful when needed. Bit tricky in the beginning but easier than previous software to use. Been very helpful with business tracking.

Vorteile:

Straight forward and fairly simple to use

Nachteile:

Some features need to be simplified and integrated together

This is a good System. Overall is working really well for us. It was an easy set up and the support

Kommentare: marketing is great

Vorteile:

Marketing is great. The way it is automatic helps a lot. I like the support I have received. The reports are great and stock control is an amazing feature. I like the self employed report too because it saves me calculaing things manually.

Nachteile:

Its not the easiest and simplest booking system. Some of the features and steps to book an appointment are a bit compicated.

SalonIQ Review

Kommentare: I am a salon owner and at the moment a one man band. The support I get is great.

Vorteile:

The support given from SalonIQ, the ease of the product.

Nachteile:

The fact there are benefits of both systems, the original booking system and the Hub. I'd rather just one and all benefits on that one.

So far, so good!

Vorteile:

Ease of use with few clicks to get through check out. The Reports are clear and easily accessable, and team reports displayed on on screen.

Nachteile:

A few extra features but as I am new to it all so maybe I havent discovered everything yet! ....