Bewertet am 29.4.2019
Great Way to Connect with Customers
Vorteile: It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
Nachteile: It's a bit pricy but in my opinion, worth the price.
Bewertet am 14.8.2019
Easy to use, but UI may be too simple
Kommentare: I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.
Vorteile: I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.
Nachteile: The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.
Bewertet am 7.6.2017
Great interface between us and our customers
Kommentare: Great program overall
Vorteile: Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!
Nachteile: Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!
Bewertet am 6.11.2018
Expensive but adequate online review platform.
Vorteile: It did an efficient job of gathering our product reviews.
Nachteile: Expensive; not many remarketing tools available when we used it.
Bewertet am 23.3.2018
Great for capturing reviews from our customers
Kommentare: Reviews on our site, insight into products, increase in SEO
Vorteile: The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
Nachteile: Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.
Bewertet am 19.6.2018
Great tool to connect businesses with their customers!
Vorteile: Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products. Bazaarvoice also lets the user generate useful reports to summarize data and analyze trends.
Nachteile: Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
Bewertet am 24.8.2018
Best Reviews platform that I have used
Kommentare: Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.
Vorteile: The platform is really advanced to other brands I have used. You can map reviews to like products very easily. We hooked up bazaarvoice on our website and customers can ask questions and we publish them quickly. Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
Nachteile: the basic set up is great but Bazzarvoice offers so many other services that we are not utilizing but it can add up quickly if you decide to add these services.
Bewertet am 3.11.2016
Connect with your customers
Kommentare: Bazaarvoice has allowed us to maintain a strong brand name by allowing us to syndicate reviews across multiple platforms so customers can see other customers experiences with our products even if it was not bought from that exact retailer.