Genesis Chiropractic Software Erfahrungen

We've been with Genesis for over 10 years, need I say more? Consistent confidence in their service.

Kommentare: In the 10 years I've been in practice, I've never once had to worry about insurance billing and collections.

Vorteile:

Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away.

Nachteile:

The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :)

So far so good!

Kommentare: We have a lot to learn still so we can customize the software to suit our practice, but from what we have so early on, I expect great things. Let me tell you, the training team has been kind, patient and reassuring during this entire process and always will find an answer when needed. THANK YOU [sensitive content hidden] , [sensitive content hidden] AND [sensitive content hidden]!!!!

Vorteile:

quickly schedule appointments; patient daily notes look professional and are easy to access; easy to take payments with Fortis; the amazing training team and new patient process so much faster and more efficient. I like that the Dr has more accessibility to the financial aspect of his practice and can see the claims workbench.

Nachteile:

Small fonts and crowded pages. Individual appointment visit receipts with dx and procedure codes reflecting that days visit only. The only way we found to print that out also prints out every prior visit and the font is INCREDIBLY small and hard to read.

Great software

Kommentare: Very easy to use, and easy to train new staff and doctors to use.

Vorteile:

Great team that is always super helpful when we have questions.

Nachteile:

I can't think of something I like least about the software

Billing agency

Kommentare: I use various billing software systems and I am sorry to say this one is my least favorite. It is not user friendly - meaning I have a hard time finding what I need to do my job. I have completed tutorials, but still have many questions regarding the billing aspect. Too many tabs! If you change something in one tab you have to save or lose that info, even if you have an update in another tab. Posting payments is clumsy and demands i know various arbitrary numbers - 111 or 197 etc - to post correctly. Way too many insurance code choices - confuses the front desk and then we have patients with UHC or United Healthcare or United Heath Care - and then if the insurance code chosen is not set up correctly (which on the user end I do not know) i have a billing problem. I even find the tasks confusing - I still go to the home page to make a task - less confusing than the multiple choices in the task tab.

Vorteile:

Does have access to all the information I need. Internet based is super so I can access the account from anywhere.

Nachteile:

Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem.

My Genesis Review

Vorteile:

The biggest thing that I was looking for in an EHR is that it was Cloud-based. I was tired of having to be tied to the office, staying late doing notes. Genesis has been doing it longer than anyone.

Nachteile:

Like anything new, I don't like what I don't know. I've had more time to get familiar with the software, so it is getting much better in those regards.

All-in-one software

Kommentare: Overall, they were great. We were able to talk with technical staff as needed, and they were able to address our needs and concerns. They have a robust system that does pretty much everything in the same system.

Vorteile:

Genesis does all the tasks needed to run a busy chiropractic office. They have the ability to link with other services to help with schedule reminders, X-ray software, and statement/payment on-line.

Nachteile:

Not great for small office. The bigger the better. They charge for each add-on on a monthly basis, so watch your invoice to see if you are utilizing everything you are charged for. Only other down-side was the lag it contacting support for a live person was sometimes challenging. No direct phone to a representative, even after using their services for 5+years. Never knew who the first contact would be.

IT WORKS WELL,

Kommentare: IT HAS BEEN HARD BUT GOOD. IT TAKE A WHILE TO LEARN THE SYSTEM BUT IT DOES GET EASIER.

Vorteile:

IT IS ADAPATABLE TO DIFFERENT SITUATION, GREAT CUSTOMER SUPPORT.

Nachteile:

I HAVE HAD 3 CHIROPRACTIC SOFTWARES I DO NOT LOVE ANY OF THEM. I MISS USING PAPER BUT OF ALL THE ONES I HAVE USED I LIKE THIS ONE THE BEST OR DISLIKE IT THE LEAST.

Faster than our last software program but not as user friendly

Kommentare: It has been ok, nothing we love, but it is quicker than our last program.

Vorteile:

That is is mostly quick to navigate but details can be lost

Nachteile:

The ability to do many things and their customer service platform and billing customer service platform

Active Family Chiro Review

Kommentare: Pretty good, just wish the screen was bigger to make it easier to navigate

Vorteile:

The step by step training zoom calls to learn how to navigate the system, and the billing.

Nachteile:

How small everything is, and how quickly it loads

Certain features are user friendly, but the ones that actually make you difficult.

Vorteile:

Scheduling is simple and user friendly. Readily seeing when patients miss an appointment is easy. Submitting tasks to the Genesis team is also simple when you need help having someone explain or walk you through a process.

Nachteile:

Doctor SOAP notes actually take a significant amount of time to enter unless you spend a lot of money to buy a set up previously designed by someone else. The Billing Team is expensive and they tell you how much they'll work on your behalf, however since they get paid off of what you actually bill out, they have not been motivated to actually resolve issues for us. It's taken our office spending hours on the phone with insurance companies to get detailed answers and remedy situations. Also, when the Billing Team causes an error they blame it on the "user" which is the doctor's office. Finding and printing reports are not user friendly.

Exceptional! Simply put... Exceptional!

Kommentare: Over all experience? Ease of use! Great customer service!We also have access to everything we need on a minute-by-minute basis. We have a better handle on our business numbers/stats. Our Accountant loves that we have switched to GENESIS too. Month End reports, Point of Sales reports and projections are at our fingertips!

Vorteile:

Oh my! What did I (we) like most? The PEOPLE we work with, at Genesis. They LOVE the software, they TEACH the software. They are exceptional, patient and friendly. Everyone has been great to us and office our our staff!

Nachteile:

Our previous software was archaic! We are trudging through day-by-day. I (we) can't say what we like least about the actual GENESIS software. We have zero complaints. We are just thrilled with our decision to "go" with Genesis.

DrI

Kommentare: Very good

Vorteile:

Web based platform and easy soap note input

Nachteile:

Some parts not intuitive enough for perhaps Doctors not as computer savvy .

Thankful for this software since we opened our practice!

Vorteile:

The customer service with Genesis is probably our favorite thing about it- they are always extremely responsive and timely. This software also makes our day to day operations so much smoother between team and doctors. We love the task system for team communications and communications with billing. I also love the check-in notifications to help us remember what each patient needs. Because of the software we are able to give more customized care, get tasks done faster as a team, and stay on top of our duties!

Nachteile:

The only thing that was a challenge for us was the large onboarding process. This, of course, is a benefit as it helps us get completely comfortable with the software, but it is a lot of time upfront.

Genesis Software User

Kommentare: Overall very happy with software SOAP notes and patient management and reports are all easy to use and intuitive.

Vorteile:

I liked the abliity to schedule, do notes, bill and have off site insurance billing all as options.

Nachteile:

Fluent communication with billers is challenging at times. We have had difficulty incorporating Xdocs

Review

Vorteile:

I like that it has all the one stop management . And that you can assign jobs to a team member

Nachteile:

Not sure as I don’t use it in on a daily basis.

BEST SYSTEM ON THE MARKET..... AND WE HAVE TRIED THEM ALL!!

Kommentare: The integration and training process has been VERY helpful. Everyone at Genesis is so nice and wants our office to be successful with the integration process. Everyone is so eager to help and answer any questions that we have.

Vorteile:

We purchased this software after using three other software systems. We have looked into Genesis when we first opened our practice but never signed up for it because it was still new at that time. We looked back into it recently because the software system we have been using has not updated their software to fit our needs over the 10 years that we have had it. We love how far Genesis has come. It is going to be the new software on the market to beat. We love how easy and efficient it is. We love the tasks function so all of us in the office can communicate and get things done efficiently. We also really like how easy and effective billing and insurance is.

Nachteile:

Honestly there is not really anything we dislike about this software system. I just wish we switched to this system earlier. This system has helped us save so much time on our daily mundane tasks.

Genesis Software Review

Kommentare: Before we switched to Genesis, we were unable to give up our physical files. We were operating on a mirrored hard drive system and local server and not cloud based. We had lost all faith in having an actual EHR and our insurance billing bottomed out due to our lack of confidence and the current work shortage that left us with no insurance department. I sleep better at night knowing that if any staff member were to leave tomorrow, we have experts ready to train our new staff immediately. For the first time in my career, I feel like I have a partner in practice!

Vorteile:

While not a fan of EHR or insurance, we have realized a near 300% increase in insurance collections just one month in and I can sleep at night knowing that the notes are audit proof. The real time monitoring of correct billing such as use of modifiers and meeting diagnosis criteria are amazing. The only thing I can appreciate as much or more is the ease of creating macros for types of patients and their respective diagnosis. SOAP notes for an exam take less than 3 minutes in many cases.

Nachteile:

There's really no way around this one because they have thought of nearly everything. The screens are small font but if they are going to be able to do all that is needed in today's highly regulated health care documentation environment, this is necessary. I find that their intense ongoing training and continued use are more than making up for this.

Been Using Genesis Chiro Software for 13 years... it is GREAT!

Kommentare: We've been in a fast paced, multi-doctor practice for 17 years. We have been able to keep our staff and overhead low using Genesis and a streamlined approach to maximize business profits and patient care.
We've used Genesis for the last 13 years and have been thrilled with it. We have recommended it anytime we've been asked about it. It just works and it works well for all our needs.

Vorteile:

Ease of use. Schedule to reschedule to documenting why patients can't make an appt. All around easy to use platform that is quick and efficient. This is huge when having a fast past busy practice. I love that I can drill down into every single claim and know what has been done by the billing team. If I have any issues I can respond directly to that claim or easily open a ticket which is answer promptly. Great. Love how it integrates seamlessly with many different apps to help with Credit card payments, monthly auto payments, auto appt reminders, etc. Lastly, I love that it is cloud based. I can log in from any where at anytime and work on my tx notes or see stats.

Nachteile:

There are no major cons. It is easy to use and integrates well.

Great software

Kommentare: There have been some hiccups along the way but Genesis is always trying to fix it. There is always some ready to get back to you to help fix the problem.

Vorteile:

It is very thorough in how it documents the path from patient arriving to the collections. Collections have increased by being able to follow the path and correct it before it is to late to correct.

Nachteile:

I have been in discussion with [SENSITIVE CONTENT]. She is very pleasant to work with. Software continues to improve.

Genesis helps my BRAIN!

Kommentare: Have been able to accomplish all that we wanted with the software. I love Genesis! Even when other companies try to convince us otherwise, there's NO WAY I'm switching to something else. The TEAM, the Performance of the software and the end Results is why we remain with a company for 7 years!

Vorteile:

Once you learn the system you'd be AMAZED at how well it does most of your thinking for you. It streamlines processes and patient info which helps with anything we need no matter where we are in our office the info is right at our fingertips. [SENSITIVE CONTENT] is the MOST helpful a great TEACHER and wouldn't be where we are in our practice without her.

Nachteile:

There are some reports I'd be able to tweak or prefer differently but the programmers have to get to my request as it may not be top priority. Obviously when taking care of several businesses that's hard to make one person's request but they are ALWAYS open to hearing their clients requests and if they can make it happen they DO!

The team gives great customer service.

Kommentare: It's practice management tools are second to none that I have used in the past. I have used Practice Fusion, ChiroTouch, and others. This is the most robust software that I've used.

Vorteile:

The vast number of features and customizations and custom reports we can have it generate. This is also my con because it's almost too much and it isn't intuitive. I compare Genesis to a PC with windows or Android. It works well if you have a high level of knowledge and know how to manipulate it. VS a Mac or Apple that you just open up and it begins working, you don't have to be an IT specialist to get the most out of it.

Nachteile:

The vast # of customizations. It's been over two years and i still discover tools that I didn't know existed. Perhaps it exists but i never saw it, but a complete manual helping to set up, teach new employees and customize to fit a growing or changing practice without having to open tickets all the time.

Great product

Kommentare: I use genesis for my EHR software in my office.

Vorteile:

I love the billing team attached. They have increased my overall collections from when I did it all in house by my self. Support and staff are great to work with and willing to help you to the best of their abilities.

Nachteile:

Notes take a few clicks and can bog down when flying solo in the office. Would like to see more features built into the works and less add ons (extra fees via 3rd parties) most reports are not live updating so you have to wait from day to day for system to update to get refreshed numbers.

Genesis Chiropractic Success review

Kommentare: My experience has been fantastic. As I've worked at other offices that did not have Genesis and I had a much more difficult time finding my way through the system. I never had any issue with Genesis.

Vorteile:

How user friendly it is to menuever around. Even as a new user, majority is self explanatory.

Nachteile:

There are no real detrimental flaws to the system. The VERY few times I've had an issue, [sensitive content hidden] and the great outreach team figures it out and explains it simply so I can fix it myself next time.

SIMPLY THE BEST!

Kommentare: Love the software, the staff, the team . everything !

Vorteile:

After we got the training, everything went smooth. i like there is everything in one: Scheduling, billing, reminders, reports, etc

Nachteile:

NO complaints. Nothing that i can think of now.

Warning: Be Careful What You Ask For...

Kommentare: My overall experience has been ok. I was a little disappointed that when we took our billing in house that the system was not compatible with other clearing houses. I actually thought about leaving this software platform for another because if was priced a little cheaper and had better ease of use.

Vorteile:

Lot of features. Can create a compliant note. If you don't have a good billing person in house it does provide a good platform to get you up and running quickly.

Nachteile:

The system too many features and use of the system can get really confusing. I hate the training videos. The training videos are very slow and take too much time to watch. It would be more valuable to have a training seminar in a physical location that could answer all of your questions live and also have the presenter get you up and running.