TidyHQ Erfahrungen

Absolutely fantastic platform for any club or association

Vorteile:

Ability to easily keep track of payments and invoices. Ease of payment for members using stripe. Easy to set up mailing lists. The front facing website page looks great. It's a really excellent product.

Nachteile:

We set our fees per season, and there are two distinct seasons each year - so we can't really set a rolling membership. It would be great if we could set up installments for each membership type with invoices sent automatically at given dates.

Enjoy using the product .. just some challenges with knowledge & functionality for organisation

Vorteile:

Very clear and able to utilise the Committee Structure/roles easily. The tasks for assigning to people who work remotely has also been valuable. Invoicing system is quick and easy. Memberships are great (especially the "rolling" option) for our organisation.

Nachteile:

Some of the reporting features aren't quite what I was hoping for - having to download whole database information and then sort through for the small amount that I'm wanting has been a little frustrating. The biggest drawback for me as the administrator/user is the events. We have quite an involved ticketing system for major conferences and need the ability to change ticket levels without cancelling/re-entering all of the information to change tickets. Would be so much easier if ticket could just be "upgraded" or "transferred" to another ticket type. Also would like the ability to work my "trade shows" by having facility to upload map and people being able to choose the space they are wanting, or at the very least being able to put in the "booths" with the map as a reference and they choose what they are wanting.

Used from early days when free. Installed in two organisations. Very familiar with most of THQ.

Vorteile:

Pretty easy to set up, pretty straightforward to use (although many inconsistencies and quirks). Not much else like it on the market.

Nachteile:

Support needs to be improved - a case management system is required so that problems reported are tracked, and the tracking is visible to the user. As an example, on several occasions I have reported a problem two or three times, with no follow up from THQ and no resolution. Need far more 'granular' control over user access. Need backup and roll-back ability to cope with data loss, etc. Needs time-out for logins (time set by administrator). Lots of other improvements needed to make it a commercial-grade product.

Review of product as membership database

Kommentare: Implementation of the TidyHQ system has allowed us to catch up to the 21st Century and we are grateful for that. We would like to resolve the problem issues we have experienced so we can continue to use this system.

Vorteile:

It is reasonably priced and has a lot of useful features.

Nachteile:

We are a neighborhood membership organization in which memberships are kept by household. But we also need to track and communicate with both of the adult members of the household, when there are more than one. We need to link the individuals' membership records, which we can do manually. However, when one member of a household makes a payment, that payment is not reflected on the other household member's record. This can cause us to send payment reminders to persons whose household payments have already been made by the other member of the household. We also have a problem with payment levels. Our basic annual dues amount is $20 per year. However, we also encourage our members to make an additional voluntary contribution. The problem here is that the TidyHQ form does not allow the member to enter the amount of their voluntary contribution. Instead, they need to choose from a long list of contribution amounts. This is unwieldy and frankly looks unprofessional. We would like to provide a short list of suggested additional contribution amounts ($10, $25, $50, $100) and also have a field for "Other" in which the member can enter whatever amount they wish. This would be a big improvement.

Good but some areas could do with updating and improving

Vorteile:

The software presentation is good, with a modern style. The recently overhauled areas are very good now in terms of functionality - for us the mains ones we use are meetings and events

Nachteile:

There are a few things which I don't like about the software. Firstly the price. Our society has between 100 and 200 members, but the cost of TidyHQ has become prohibitive for us, so we can't use it in the way that we would like. Secondly there are some areas which have not been overhauled where the functionality is poor, and sometimes doesn't include good features which are available in other areas. For example groups, where there is no functionality to control who can email a group or where replies go to; session functionality is something I was waiting for but is unusable for me and should be rewritten to be more like events/meetings. Even the overhauled event functionality could be improved by allowing you to specify the time an invite is sent, which is something implemented in sessions but not events. For our accounts we have a couple of ring-fenced funds which we would want to keep separate in terms of transations etc, but TidyHQ won't let us do that so we can't use the accounting functionality.

Using TidyHQ for a small bushwalking club

Kommentare: WE can control membership without wasting the time manually making up members, and banking cheques. This is saving a lot of volunteer time. Also we have got a lot more members (20 %) since a person can sign up and pay online is a very short time. It is easier for event leaders since applicants can sign up for an event online, then the leader can use the email facility to contact them all easily. I also think that the modern look of the website attracts more members.

Vorteile:

We have control over the site and dont need specialist programmers. It has most of the features we need to manage membership, setting up and advertising events, email facility, attending events, finances with direct payments to our bank account, meeting agendas, and reminders. The TidyHQ team have provided us with great support helping us to set it up for our requirements.

Nachteile:

The software does have limitations. I understand that there are a lot of users that want different things and not every thing can be done. You can request some functionality to be added to the package, but it is unlikely that it will get implemented very quickly. So check that the software has enough of the functionality you need now, as it will take a long time to get it later.

Intuitive tool, comprehensive feature set

Vorteile:

Subscription management, debtors management and financial reporting all work well for our needs.

Nachteile:

Management of complex membership is not as slick, especially when it comes time for annual renewals. Our other challenge which the tool doesn't handle that gracefully is that our members are children but the accounts go their parents who are not members.

Easy to setup, manage and maintain!

Kommentare: It has allowed the Sandringham Football Club to modernise its membership and date management and create efficiencies throughout the organisation. It has been an exceptionally well supported program that will ensure we continue to use it.

Vorteile:

The intuitive nature of the the product making it simple to setup and administer.

Nachteile:

The same as any new software being the setup phase but this is made easy through data import and cloning.

TidyHQ runs our coworking system, and has a nice API that allows us to easily connect to.

Vorteile:

Well managed software, nice feature set and good options all around. We use it for a club as well, which is a better fit than our usage (coworking). That said, the software does well in both scenarios.

Nachteile:

Some features missing that would be nice-to-have (but not required). Some of the interface is a bit odd, with some option in the "wrong" spot.

This is an exciting app for community groups and associations or anyone managing subscribed customer

Vorteile:

Online payments save me and other administrative staff time and money. All records are available anytime in real time.

Nachteile:

There is some learning of new efficient processes to optimise the program. Prefer a more seamless sign up and renewal process. Would like Xero connected.

I have supervised a NFP organization from disorganized paper to professional looking organization.

Kommentare: It is our new face to the world. Bright, fresh and informative.
All activities can be tracked and all users can see what each of us is doing. There is no hiding.

Vorteile:

We have got an online payment for memberships which greatly reduces volunteer time. Our volunteers are spread across the country and when snail mail is forwarded it often takes too long. Now it's in the bank. We utilize the 'pages' for our website which is colourful and informative, and the 'events' is used to advertise related events around the country. Over the years documents which should be stored have been lost, either on members computers or in the bottom of their filing cabinets. Now any important company documents are kept in 'storage'

Nachteile:

Not all the functions have been obvious. Have only just found out how to make people fill in all personal details, and how to get an annual actual financial statement (under Budget!) None of us are computer experts and it has to be very straightforward, (not like the actual financial statement under budget). Would like to see a better financial system. Fortunately, our Auditor has accepted the current one, for now.

A time-saving club membership management system

Kommentare: TidyHQ delivers an intuitive interface and provides all the functions a club needs to manage finances, members, meetings, tasks, communications and events.

Vorteile:

TidyHQ is intuitive to set up and use. The support material is user-friendly and the support team is responsive. The linked website is basic, but provides a perfectly adequate public portal for a club or small organization. Interfaces with third party apps are seamless and easy to install.

Nachteile:

Some functions aren't fully configurable and can cause clutter, which confuses occasional users. For example, there are default smart and managed contact groups that can't be removed or hidden, even if the organization has no use for them.

Easy to use, very up to date.

Vorteile:

The use of the shop and events pages. This make it so much easier for all my contacts to have easy access to what is available within the groups/associations. The Stripe accounts is very simple and makes a transaction a breeze.. highly recommended. The ticketing system is also very straight forward and again makes life easy for our users.

Nachteile:

No great access to financial reports and bank feeds. (Xero)I believe there was going to be a system link with Xero finance software which would have made my life a lot easier as all my groups use Xero for their finances, if I could have used Xero and TidyHQ in conjunction with each other I would have had a one stop shop for administration.

has a lot of facilities that did't know was there

Kommentare: maintains a good data base of members and allows us to bulk email tem

Vorteile:

I found it very easy to use by not only myself but by other committee members. It provides a good platform for maintaining membership.

Nachteile:

As we are a not for profit organisation any cost incurred can be a strain on our finances.

An excellent management system for community organisations!

Kommentare: TidyHQ has significantly helped to move a community based organisation into their first membership management system and away from using just Excel etc. Change management is always a challenge, but the user-friendly interface of TidyHQ makes it easier to encourage association members and Committee to get on board. While it's early days so not all features and functions are yet being used, the system has the capacity to meet even more needs in time.

Vorteile:

Ease of use, great customer support in setting it up, features and functions ideal for a small community-based organisation.

Nachteile:

Inability to search contacts by suburb or other specific fields - having to export from a report then use Excel to filter that way.

Easy to use and setup the clubs page. Lots of good features.

Vorteile:

The general Ease of use is a major pro. Great to have a free option which enables clubs to really give the platform a good go and make the decision to upgrade.

Nachteile:

Transaction Fees are always a pain especially for a not for profit. Can understand the need for them for those using the free platform but would be nice to have less fees for those who sign up to a paid subscription.

Great option for small non-profits

Vorteile:

TidyHQ has been essential in helping me manage my fraternities mentorship program especially since my staff and resources are limited. The membership feature that ties directly into the contact management has been the biggest help. The public pages are also useful for consolidating program info all in one place as well.

Nachteile:

I would prefer the public meeting page be displayed as a calendar rather than a list of events. Also would be great if emails could be sent to multiple emails per contact.

TidyHQ provides easy membership management for your orgnaisations

Kommentare: Easy membership management in an online system that is hassle and maintenance free

Vorteile:

TidyHQ provides an easy one-stop shop to manage the membership and general association affairs for your organisation. Including features such as meeting agenda & minutes tracking, multiple membership levels, integrated membership payments

Nachteile:

The service fees for membership and ticketing fees on top of stripe/paypal can add a hit to your bottom line, however it is not necessary to use these features and you can opt to do other direct payments instead.

Facilitates accurate records, huge time saver, makes retention and passing on our knowledge easy

Vorteile:

As everything is within the one package it all connects and talks to each other. Other authorised users can see the same information, so facilitates delegation of duties and everybody is looking at the same version of information. It is so easy to use.

Nachteile:

The restrictions of a free user (I understand why) - the total number of contacts in particular. Minor issues like having the budget totals only add up horizontally it would be good vertically as well

Its a game changer for volunteers and community based organisations

Vorteile:

Ease of use - events / shop / meeting / conatcts / website are gun features. The meeting / task / decision function is as good as any offerred.

Nachteile:

Needs a purchase order function - basic procurement element that is missing, would be the cream on the finances function. Enhanced email functionality.

Ales running our club much easier

Vorteile:

We have been using TidyHq for a while to manage our club, and it has made the management so much easier

Nachteile:

There is not a mobile application and some of the UI is a bit counter-intuitive. The ability to integrate to Facebook would also be useful

Football Netball Club

Kommentare: Using TidyHQ has made it easier for our club and saved a lot of time for our already busy volunteers. The time savings far outweigh the cost of the software.

Vorteile:

Has allowed us to be able to set up our club memberships & club merchandise online, removing the need to handle cash which reduces time required by club volunteers to count and bank cash and allocate to the right areas. Easy for club treasurer to allocate funds as they are deposited into our account.

Nachteile:

To date I have not found anything that I don't like. Simplifies a lot of areas from a club perspective.

Transformative

Kommentare: Integration of roles; everything in one place; enables continuity as volunteers come and go.

Vorteile:

Integrates all the different aspects of running a group. Enables continuity of operations as individual volunteers come and go.

Nachteile:

Can't use online payment features in my country

I find this software ideal for our tennis club, although we do not need everything that it offers.

Vorteile:

Its simple and does everything that we require and more, and the staff are updating it all the time.

Nachteile:

There really isn't anything I don't like except that I cannot put members in the members section, because our members pay in cash or by bank transfer to our account and not through the TidyClub payment system.

Overall good. We like what TidyHQ can do.

Vorteile:

The whole committee can have their own unique logins using their own personal email address. This means there is no need to share passwords and you can see exactly who did what.

Nachteile:

The cost. When it was free it was very useful for a non profit. Now it may cost us so much