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Über Infobip

Baue mit der Full-Stack-Cloud-Kommunikationsplattform Infobip bedeutungsvolle Kundenbeziehungen über jeden Kanal auf.

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Nutzerbewertungen filtern (10)

Sylvia W.
E-Business in Malaysia
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use, once you get a hang of it

5 vor 12 Monaten

Kommentare: Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Vorteile:

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Nachteile:

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Antwort von Infobip

vor 12 Monaten

Thank you for the review!

Eva K.
Customer Experience Executive in Kenia
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Outstanding Sms Marketing Platform

5 vor 5 Monaten

Kommentare: It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Vorteile:

Currently using this platform for marketing SMS and push notification features for our core banking system.

Nachteile:

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Antwort von Infobip

vor 5 Monaten

Thank you, Eva! We will forward your feedback to our experts.

Chin han O.
Lead Software Developer in Malaysia
Konsumgüter, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Complete Platform

4 letztes Jahr

Kommentare: So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Vorteile:

Complete suite of email, sms, push notification features.

Nachteile:

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Antwort von Infobip

letztes Jahr

Thank you for the review!

Christopher T.
Operations Manager in Malaysia
Logistik & Lieferkette, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use product

5 vor 12 Monaten

Kommentare: Very comprehensive but easy to use portal.

Vorteile:

Currently only using the sms feature which is super easy to use

Nachteile:

The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Antwort von Infobip

vor 12 Monaten

Hi Cristopher, thank you for taking the time to leave a review!

Yaw lin C.
Sr. Director, IT in Malaysia
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User experience

5 letztes Jahr

Kommentare: So far so good

Vorteile:

Easy to implement n use One central location to manage message

Nachteile:

Is good Pricing structure can be more friendly

Antwort von Infobip

letztes Jahr

Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.

Happy S.
CEO in Malaysia
Telekommunikation, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Infobip

5 vor 12 Monaten

Kommentare: VERY GOOD IT INFRASTRUCTURE

Vorteile:

Good API System. I Easy to use and have admin panel to monitor status

Nachteile:

NOTHING much. THE IT infrastructure is very good

Antwort von Infobip

vor 12 Monaten

Thank you for your review, we're glad to hear you like our customer support!

Harooon K.
data entry in Pakistan
Rundfunkmedien, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

an outstsanding platefrom

5 vor 7 Monaten

Vorteile:

the product is easy to use helpful,supported

Nachteile:

everything is good i dont think if there is any thing missing

Antwort von Infobip

vor 5 Monaten

Thank you for the review! We are glad you're finding our solutions helpful.

Verifizierter Rezensent
Ad Operations Manager in Ukraine
Verifizierter Nutzer auf LinkedIn
Internet, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fast and effective interaction with customers

4 vor 9 Monaten

Vorteile:

Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.

Nachteile:

I wish the price would be lower, the rest is perfect.

Antwort von Infobip

vor 5 Monaten

Thanks for the review! We'll forward your feedback to our experts. :)

Mina W.
Contact center Senior manager in Ägypten
Bankwesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good Choice

5 letztes Jahr

Kommentare: recommended for start ups and large companies , it is one of the most professional systems that is used

Vorteile:

the system stability customer support technical support futures

Nachteile:

there is some limitation in data extraction

Antwort von Infobip

letztes Jahr

Thank you for your review!

Ahmad idzuan S.
Ahmad idzuan S.
Recruiter in Malaysia
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Quite good with SMS marketing

5 vor 5 Tagen Neu

Vorteile:

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

Nachteile:

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.