von Crestline Software4.7/5 36 Bewertungen
Bewertet am 19.2.2019
Kommentare: We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue.
Vorteile: We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously.
Nachteile: Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option.
Bewertet am 4.10.2019
Kommentare: We have had an amazing experience with Munibilling in the process of going live! [SENSITIVE CONTENT HIDDEN] have been amazing! Any time we have questions, they go above and beyond to make sure that we understand everything! What usually is supposed to be a 20 minute phone call turns into an hour phone call most of the time because they are being so thorough. I highly recommend this company! Thank you for all of your help to the whole team!
Vorteile: It is a huge upgrade compared to the old company that we used! It is way more accurate when it comes to pulling the correct usage, so the customers get billed correctly.
Nachteile: We have not had any problems so far. There were a couple things that had to be corrected but it is just a small bump in the road compared to what we have dealt with in the past.
Bewertet am 22.1.2020
MuniBilling saved the day for the City of Arcadia!
Kommentare: Our former Utility Billing company notified us on November 12, 2019 that they were going our of business with an effective end date of November 30, 2019. MuniBilling worked with us and had our data converted had us up and running on the MuniBilling software on December 2, 2019.
Vorteile: The ease of use. We have a busy office and having all the appropriate things on one screen for easy access is very important.
Nachteile: We are still in the very early stages (less than two months) with MuniBilling. There are not a lot of issues with it, mostly just things that are different from the software we are used to. They listen to our suggestions and make any changes they are able to.
Bewertet am 9.10.2019
Excellent customer service
Kommentare: I requested a new group of customers added by MuniBilling instead of adding them one at a time myself. The team got them entered correctly and on time, with minimial imput. It saved me many hours of work and is greatly appreciated!
Vorteile: The customer service is very responsive and easy to contact. I get a person on the phone whenever I call, and have a dedicated Account Manager. If the rep isn't available the individual that answers the call is very capable of answering my questions or helping me with any issue. Great service and good software product.
Nachteile: The instruction manual could be more comprehensive, or have instructional videos available.
Bewertet am 15.2.2018
On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.
I left an outstanding review of this product in 2013 after having used it for 1 year, however.
The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate.
Integration with the online payment processor which MuniBilling requires us to use is trouble free, however.
For the most part, the system works without a need for customer support, however
Nachteile: Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.
Bewertet am 7.10.2019
MuniBilling - The Standard for Efficiency and Enhanced Service
Kommentare: We were able to improve our field service thanks to the improved software, excellent customer service reps, and overall improvement associated with MuniBilling's full service option.
Vorteile: The efficiency and realized cost savings that the software and full-service option from MuniBilling provided to my company, our clients, and the customers we serve on behalf of our clients.
Nachteile: No cons associated with the software or the switch from in-house CS&B to MuniBilling's full service.
Bewertet am 30.9.2019
Kommentare: I came in last June not know anything about the software. I feel now that I can do anything I need to with it.
Vorteile: user friendly, easy to use. I was able to fine the customer, change information, leave note and reminders.
Nachteile: I don't have any for what I use it for. We have had to come up with an excel file for collections, that would not give us what the collections company wanted. so, we had to paid to create one.
Bewertet am 8.10.2019
Kommentare: I love the fact that anytime I have a problem and call our rep he is on it, and if he isn't available he gets back to me as soon as possible,or someone always try to help, the ease of the software, the fact that customer can pay on line and set up auto pay, the system run quick, i also like i can have more then one session open its helpful when running reports and customer comes in to make a payment
Vorteile: I can now generated the invoices and put the late fees on and don't have to call and remind someone every month.
Nachteile: this doesn't applied to me, as of today I have no negative/cons things to say about this software
Bewertet am 19.12.2019
Kommentare: We integrated this billing system at the end of a larger infrastructure project that involved changeout of electric, water and gas meters. We changed out our city street lights and upgraded the HVAC systems in all of our municipal buildings. Ths integration of MuniBilling was the smoothest part of the entire project. Our conversion team was knowledgable and very quick to respond. Their expertise helped us solve the problems that always arise. We thank [SENSITIVE CONTENT HIDDEN]. Her patience was above and beyond and her response time was very quick.
Vorteile: The system is simple to understand and very flexible in it sday to day operation.
Nachteile: We have no complaints. I am confident if something develops the team at MuniBilling will solve the issue.
Bewertet am 4.10.2019
Vorteile: the support team is always available and willing to help in any way possible
Nachteile: nothing, it is very easy to use and the customer support is awesome
Bewertet am 14.2.2019
Excellent solution for Multi-Family Property utility billing!
Kommentare: This is a highly capable utility billing product with great functionality, ease of use and strong customer support. We came onboard with MuniBilling in 2018 and it's been a smooth transition every step of the way, thanks to their outstanding staff and customer support.
Vorteile: This cloud-based product is very user-friendly and works exceptionally well for us to bill utilities across numerous apartment communities. We reviewed a number of different products before we selected MuniBilling and are certain that we made the right choice. It's capable of handling a variety of complex rate structures and all of the unique aspects associated with billing Multi-Family properties. In addition, their customer support team has been fantastic and there for us every step of the way!
Nachteile: As with all 'off the shelf' products, there are some limitations on customization and configuration. With that being said, we haven't encountered anything that we haven't been able to work around.
Bewertet am 22.8.2019
MuniBilling and The Village
Kommentare: This keeps all the billing complete in one place, very user friendly, and organized. Customer support is amazing and very easy to work with. Big Plus!
Vorteile: The access to customer service as needed - such a great group of people!
Nachteile: Billing component updates. This seems to be the most tedious but nessary task.
Bewertet am 18.9.2019
Excellent Customer Service
Kommentare: The software serves our needs in utility billing well. The differentiator between them and others lies in the customer support. Our Account Manager, [SENSITIVE CONTENT HIDDEN], is attentive, friendly, and seemingly always available to help us accomplish our goals.
Vorteile: The Customer Service Experience was excellent.
Nachteile: I have no complaints. The software performs well.
Bewertet am 10.5.2019
Kommentare: Fantastic customer support. Was able to talk me threw the entire process I needed. ALWAYS willing to help!
Vorteile: Very simple to use!! Totally new user and I have found this system fantastically easy
Nachteile: Have not found anything I don't like about this software!.
Bewertet am 4.10.2019
Vorteile: The reports are easy to understand, many reports to choose from
Nachteile: Account screen can sometimes be difficult to navigate and understand
Bewertet am 12.3.2019
Does the job
Kommentare: We can stay on top of all the meters we have on campus and the easily modifiable route reports are top notch. Munibilling was able to implement new strategies in metering.
Vorteile: Reporting structure is very good and is always improving.
Nachteile: I don't use the accounting features or accounts receivable module so I can't comment on that. It did take some time to get everything setup as this university has some very odd situations.
Bewertet am 8.4.2019
Vorteile: User friendly and great customer support.
Nachteile: Wish there was an advance search. Instead, I'd have to search through reports, export and minimize to locate what I'm searching for.
Bewertet am 12.3.2019
Small Utility Business Loves It
Kommentare: Overall, we're very happy with the ease of the system, how quickly we're able to enter our utility reads/bills and payments into the system. We're 1 entity with three unique utility entities under it. And having all of those in 1 software program has been a game changer.
Vorteile: We are a small utility company handling the utilizes for a local Indian Tribe. We love the flexibility and ability to use the system from any location and how the tribes members can access their accounts and look at their monthly usage.
Nachteile: Our business is complex, so it isn't anything about the software that is a con, just a con in trying to fit our unique situations into 1 system. Overall, though there aren't any cons that would cause us to regret using the software.
Bewertet am 28.9.2019
Great Customer Service
Kommentare: They tend to always be there when we need them
Vorteile: They are always very open to helpng us with difficult questions
Nachteile: There truly is not any large put backs of the company.
Bewertet am 4.10.2019
Kommentare: Overall efficiency, and function-ability
Vorteile: Very user friendly, cost efficient for small agency
Nachteile: I have not found anything that I do not like
Bewertet am 23.1.2020
So far so good!!!
Kommentare: We have had a few changes we wanted and they were able to incorporate those for us. [SENSITIVE CONTENT HIDDEN] was extremely knowledgeable and helpful. We set up meetings for certain days for training and it was awesome.
Vorteile: Many in depth information features for our company that we did not have in our old software They cass certify, print and mail out our bills for us which is a wonderful feature!
Nachteile: So much information that it has taken us a bit to learn but getting better after couple of months
Bewertet am 2.10.2019
Kommentare: Working with the team at MuniBilling has made for an easy & quick transition from our prior software. They addressed all our questions and needs. Training was conducted via the web and all participants were knowledgeable, friendly, and helpful. Billing has become a breeze and we are saving time and resources.
Vorteile: We are very happy with the functionality and ease of use.
Nachteile: Haven't used long enough to find anything adverse.
Bewertet am 30.5.2019
Kommentare: the program was fairly new when I took over, I have had no problems with it. The support staff has been wonderful to work with
Vorteile: very user friendly, support staff is wonderful
Nachteile: I think the pricing is on the higher side, but the usability makes it worth it
Bewertet am 4.10.2019
Utility Billing Made Easy
Kommentare: The implementation process is quick, easy, and painless. The conversions team is very friendly, knowledgeable, and dedicated to helping launch the software. Overall, the software is easy to use and manage, and it makes the utility billing process quick and efficient.
Vorteile: The software is very user-friendly, requires minimal training, and users can intuitively figure out how it works and how to accomplish most tasks on their own.
Nachteile: I don't really have any cons regarding the software. Any time an issue presents itself, the team at MuniBilling has been rather quick to resolve the issue timely.
Bewertet am 8.10.2019
Excellent customer support service!
Vorteile: I most appreciate and rely on the immediate excellent customer support each time I have a problem large or small. Our executive is especially awesome.
Nachteile: A challenge to integrate with QuickBooks, but we are ironing out the issues.