Bewertet am 4.4.2019
A full-featured LMS for deep learning and training
Kommentare: If your company strives to expand the efficiency of their training with the help of a full-featured platform with all the necessary features for convenient and fast learning, then Docebo is exactly what you require. In fact, we do believe that Docebo is one of the best LMS we have ever tried.
Vorteile: The functionality of Docebo allows us to organize our courses in the way we want and require, as well as distribute our new learning products alongside others on both desktop and mobile platforms. The latter ability makes Docebo even better because it expands spheres of the program’s use enormously. Another feature we adore about Docebo is the ability to drag-and-drop widgets to set up learning dashboards. Docebo is a complete flexible learning platform for our employees, partners, and customers. It is awesome to be able to create a new comprehensive course just in a few clicks. This ease of the program’s operation makes Docebo a suitable solution for non-techno-savvy users.
Nachteile: Some of our employees complained that they had had a few issues trying to log in the system after changing their e-mails previously used and known by the platform. However, the technical support helped us to solve this problem, so we know what steps should be taken to avoid this issue in the future. In addition, the major operation process is really great. But there are some features pretty hard to navigate because of the confusing instructions they are based on.
Bewertet am 4.3.2019
Our company is responsible for providing support management to different projects, requiring prospec
Kommentare: If you need an LMS tool that will help your employees learn quickly and efficiently, you should opt for Docebo especially, if your work requires preparing employees for projects that differ from one another significantly.
Vorteile: Our company is responsible for providing support management to different projects, requiring prospective support managers training for each project individually. Our work would have been impossible without Docebo, thanks to which we can provide efficient training for our new employees. The tool has an easy to navigate interface, so our newbies are not feeling lost during onboarding. It is extremely difficult to find the right LMS to make sure that new employees complete their training successfully and ready to start working on the assigned projects. Most of the LMS are too confusing for employees, but not Docebo.
Nachteile: There is basically nothing to complain about, which is already quite a rarity, when it comes to different tools. Some of our employees had problems with logging in, but that occurred that rarely that it's hard to consider it an issue. So, all in all, Docebo is basically only benefits without any flaws, at least judging from our experience. A great LMS tool.
Bewertet am 11.3.2019
User-friendly learning with Docebo
Kommentare: We didn’t have any problems with support but I hear some people did, and it prevented them from getting the most out of the product. Therefore, it is advisable to try it out before paying any money. This is where the trial version can save you a lot of trouble down the road.
Vorteile: Our students really like the way it looks and works, which is an important point, as not only does it help us expand our client base, but it also motivates the students to use the platform more often. Personally, I found creating pages a very easy and even enjoyable process. It’s great that I can use ready-made widgets and I don’t have to know anything about coding. Another selling point of Docebo is its ability to meet the learning needs of any company no matter the size.
Nachteile: When a number of students complete a course, you have to mark each of them separately, which is not very convenient. Or perhaps there is another way, but it isn’t obvious enough for me to find it. It’s also a shame that SCORM and video files have to be no bigger than 800MB. Also, I would say that the 14-day trial period is not long enough to test all the features thoroughly and see whether they really work for you. As a side note, it would be nice if we could send out certificates to students when we notify them about course completion via email.
Bewertet am 29.8.2017
The platform is functional yet easy to use but the real value is in their on-boarding support.
Vorteile: There is a clean and up-to-date feel to the platform that our internal and external users fine very easy to use and navigate through. There is a lot of customization, but also off-the-shelf features that allow you to plug and play. It seems like the perfect combination of customization and out-of-the-box functionality for any level of LMS user. Our L&D team does not have an in-depth technical background however customizing the Docebo UI and ensuring all of the functionality was working properly was simple enough for us to figure out.
Nachteile: The only gap we've experienced in the software is the ability to include a certificate in a congratulatory email after a user completes a certification Learning Plan. In order for the user to receive the certificate they have to navigate back to the final course and download the certificate from a widget underneath the course. Our preference is to include the certificate in the automated congratulatory email, but that's a very small sacrifice to make for all of the other functionality Docebo provides.
Bewertet am 27.11.2018
Terrific Corporate LMS
Kommentare: I've found Docebo great to work with. The help desk is responsive, and their team is eager to help you implement exactly what you want for your users. Docebo is my go-to LMS recommendation.
Vorteile: Docebo is a very flexible platform, and we've been able to achieve just about everything we've wanted to do with it. It's highly customizable. The multiple-language support is great for our international audience, as well as the ability to alter terms across the platform with the click of a button (ex. change Learning Plans to Learning Paths everywhere it appears). Our End Users find it intuitive. I love that the team is always working on improvements.
Nachteile: Because of the aggressive roadmap, there are occasionally bugs with new releases. Some of the back end administrative tasks can also be a little bit cumbersome (too many clicks) but they aren't hard to do.
Bewertet am 24.3.2017
Everything you could ever want in an LMS!
Kommentare: We adopted Docebo as our LMS almost two years ago and have never regretted the decision. The robust features, superlative customer service, and the ease in which you can empower other users has been a boon to our learning/training initiatives. Any issue we have encountered has been solved either by the LMS itself, or by working with a technical representative to come up with a solution. Our instance supports over 10,000 users with multiple domains, and Docebo handles all of this seamlessly. Our end users have also remarked on the easy navigation and pleasant UI/UX. I can't imagine using another LMS with the same level of success Docebo has provided.
Vorteile: Ease of use, robust customization options, user friendly, great technical support.
Nachteile: There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency.
Bewertet am 5.5.2017
Great Software With Amazing Customer Service
Kommentare: After analysis of solutions for our LMS initiative, we selected Docebo. The tipping point in their favor was the clean look, the flexible integration, and the rich feature set. What we did not expect was the quality of the service we would get. We went with the enterprise license (still extremely cost effective), since we needed the Coach and Share, White Labeling, and other advanced features. We had a one-time reasonable fee for implementation which included our own implementation manager. What an awesome experience that was for us. The implementation manager became an essential part of our team enabling us to learn as well as help us to avoid pitfalls as we worked through the different options for our use cases. We give props to Docebo service for making it possible for us to go live with our first customer in only three months. Great solution with a great price point.
Vorteile: Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.
Nachteile: The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?
Bewertet am 17.5.2019
Customer support is essentially non-existent below Enterprise level
Kommentare: Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue. What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting. Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.
Vorteile: Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.
Nachteile: Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum. Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.
Bewertet am 9.10.2018
Better than most
Kommentare: They're pretty good. For the most part we have a good relationship with the company and their help desk is there for us. Sometimes, however, it can be frustrating to deal with. Haven't experienced anything different across the board with other providers thought. I guess it's just par for the course unfortunately.
Vorteile: The features available are pretty great. There are a few things missing, but for my company, it was a match. In addition, updates have happened frequently enough to make it worth our while. Recently they updated the video capabilities without advance notice I was pleasantly surprised to see.
Nachteile: I would have like to know in advance about the update video resolution capabilities. I help design and create video pieces for my company's training. Being made aware of upcoming new capabilities isn't just something you should do, it's a must. Seriously!
Bewertet am 29.7.2014
Great look & appeal - lacking in Ecommerce and Selling
Kommentare: Good day, Docebo is outstanding when it comes to look and appeal. However it is severely lacking when it comes to selling packages online. Their Ecommerce module is totally inadequate. It mostly provide you with fix price per course through Paypal or Authorize.net You cannot do bundles, rebates, special renewal price, sales, etc... You mostly need your own Cart to do all of this. Most LMS out there offer such features. It would be so easy for them to add this. They already have it for their own payment when you subscribe. However as an LMS user you do not get this. So great LMS for companies and business but not for content provider who wish to monetize their content. As far as support and online documentation, there is a lot of OLD STUFF that should be removed. Support was great but they did not communicate very effectively, I have submitted dozens of suggestions, they implemented some of them but never got back to me about it. Best regards Clement
Antwort des Softwareanbieters
von Docebo an 5.8.2014
Thanks for taking the time out to give us a review! We love the excellent feedback and please know that we do take it in and put all of it into a development matrix that we prioritize based on our roll out plan. Don't worry we do hear you and do document it.
The eCommerce module while meeting most of our current customer's requirements can be supplemented with a very easy integration via our Free API to create a more robust solution if needed. While we understand that eCommerce is important for many of the content providers in the industry we have a long history of strong partnerships and would be happy to assist you in finding a solution that meets 100% of your needs as we try to do with all of our customers.
Our knowledge base supports many different versions of Docebo as we still have customers using older models but rest assured it is still freely available and the entire platform is well documented but great feedback none the less.
Please feel free to contact us!
Bewertet am 10.1.2019
LMS for a resource strapped L&D Team
Vorteile: The support we had during implementation was better than any other application I've rolled out in recent memory. We have a unique an convoluted use case which forced us to separate our implementation into two phases with our full migration occurring during the second phase. The implementation team was patient, knowledgeable and proactive ensuring the smoothest implementation possible. The flexibility of the homepage to customize and manipulate without needing a ton of design & coding experience has had the biggest impact on our team.
Nachteile: Course & catalog organization takes a few extra steps than seems necessary, but once you've got the process down it is easy enough.
Bewertet am 14.6.2017
Vorteile: "We are an elearning company in the retail energy industry using Docebo to train sales agents. We appreciate the certification/re-certification feature because it allows us to help our clients meet compliance requirements with state regulations. Additionally, the multi-tenant facilities allow us to support private courses for some clients while supporting other with generalized courses or a mixture of both.
Nachteile: "Customer service continues to improve on a day to day basis and we couldn't be more pleased with the response time"
Bewertet am 25.4.2018
Manage and enhance the learning of you and your team.
Kommentare: Having at hand a complete learning tool that has the main functionalities that are needed to learn online with excellence, besides being multi-language is a plus.
Vorteile: This learning system facilitates and greatly enhances personal learning and for your work team or company, it should be noted that it handles a wide variety of languages, I have used two, and both English and Spanish are handled in a perfect way, the application With its simple but dynamic at the same time, it impels you to learn and follow the courses or the topic you want to learn, avoiding that you leave halfway, the service is offered in the cloud, so you can study and see the classes anywhere you have connection, for this and many other benefits is the best LMS tools I've used, try it.
Nachteile: When you pass directly from the classroom to this tool some people may have a feeling of informality and this may reduce the enthusiasm that they put into the learning, it must be made clear that they are quality courses and that it gives certificate.
Bewertet am 8.5.2019
The most intuitive learning platform
Kommentare: If you have a user or student audience, DOCEBO is one of the best options because the access to the software is very fast and besides being cross-platform it is multi-device, the mobile version of very intuitive, we can all access the learning platform in any moment without technical inconveniences.
Vorteile: One of the greatest strengths of DOCEBO is that it focuses on the user at all times, each learning resource inserts into a player that allows you to review each element sequentially. The user or student always knows where to go to continue their learning, also accepts multiple formats such as videos, scorm, audio, images and embedded objects.
Nachteile: The administrative part at the beginning can be a bit complicated for all the information it generates, but after learning how each of the reports and other statistics work, it is all the more useful to manage the platform. The time 13 days for the demo is more than enough to test all the functions of the software.
Bewertet am 2.6.2018
Great admin and user experience overall
Vorteile: Love the ease of use on the admin side, though the learner side of the UI is also very smooth and easy to use. The ability to enable only the features you need as an admin is great! Less clutter and you just see what you need to. Integration with other systems and software is well done, all the way down to tying in virtual classes. Great support and very responsive team.
Nachteile: While using it initially there wasn't the integration with Salesforce that we needed, but unless that's an absolute requirement I really don't view that as a reason to not use this product again.
Bewertet am 15.5.2019
Worst customer support model of any LMS provider.
Kommentare: We have been disappointed since the beginning of our implementation. It was extremely haphazard with no real direction. We got spreadsheets of tasks but those were abandoned by our implementation person early. Our CSM has been less than helpful, she booked a demo of one of the features we were interested in exploring in addition to our current services but didn't invite the right people to the call so everyone (including several of our directors) wasted their time.
Vorteile: Some of the workflows are intuitive. Supports a lot of file formats.
Nachteile: Clunky navigation. Our users consistently report negative feedback. There are bugs in the workflows, customer support all give different responses and often are incorrect. The support is just awful being in EST with no phone support (even for fee) available. issues take a long time to solve (sometimes months) and support is very slow. This is not a very well developed or managed application given the breadth and scope of issues we've encountered.
Bewertet am 12.7.2017
Great product, if you can survive the terrible service
Kommentare: This product provided a learning platform useful for internal and external training.
Vorteile: Good product, very easy to learn basic functionality in order to get started quickly. Good list of additional features to improve functionality. We have about 300-400 active users per month and no other LMS comes to close the value offered for the cost.
Nachteile: Customer service is terrible. Non-enterprise customers are used as beta testers for new releases and then support takes weeks to respond to those bug reports. Have a critical issue that's affecting employees or customers and need it solved quickly? Forget about it!
Bewertet am 10.10.2018
Great software, excellent service and support, and pretty easy to use to boot!
Kommentare: They are wonderful to work with!
Vorteile: We needed to be able to customize our software for each client, and collect detailed reports. Docebo worked really well for us.
Nachteile: We needed the surveys to be structured so that we could pull detailed statistics from answers... more like survey monkey. What Docebo currently offers is more of a "did you like this class" type of survey. We were looking for more detail such as WHO answered this question in this way, ie Did doctors answer the question with yes, or was it nurses who answered the question with a yes? We could have used an ability in the Docebo tests to give detailed feedback for each answer regardless of whether the question was answered correctly or not. sometimes knowing why an answer is wrong is a huge teaching tool.
Bewertet am 25.8.2016
Friendly LMS Platform
Vorteile: There are so many good things, I will try to list the most important: very friendly and easy-to-use, simple to deploy (cloud-based), flexible to upload learning content, outstanding automation functions that make administration much easier, modular features, more than 30 languages and the chance to test it free for 14 days.
Nachteile: Current pricing for users packages for more than 350 active users (less competitive); a few parts of the software are not translated yet (not a big issue).
Bewertet am 12.1.2018
Docebo has been used for LMS tools since 2017
Kommentare: Pricing is moderate for LMS tools which have complete features
- Manage LMS professionaly
- Easy to use
- have complete features
- periodically updates
- easy to import/export data to excel
- negotiable for the pricing and maintenance extend
- have interesting offers for upgrading features
- Because we have different timezone, there are gap for support time
- We cannot postpone the updates as we require
- Should check software versioning because we have different issue on the same two licenses we have
Bewertet am 14.10.2015
Ideal solution for quick yet powerful eLearning implementation
Kommentare: We've had quite a challenging task to significantly improve learning experience for our partners and employees in just 2 months. In fact, the deployment took us 3 weeks from the trial to a full launch. Thanks to a really fast API response we were able to integrate all our systems: SSO from company and partner portals, progress informer for a learner, real-time courseware customization depending on LMS metadata, certification synchronization with our CRM, extended reporting and some other important items. We're excited about how fast Docebo grows and eager to use all of new cool features that are to be added in future versions!
1. Fast and easy-to-use interface
2. Flexible settings
3. Reach functionality, including full support of business process to certify our partners
4. Fast and professional support and reaction to feature requests.
5. Very responsive API
Nachteile: We'd like to see richer API (to have access to all of the objects on LMS side and manipulate them).
Bewertet am 9.8.2017
So easy to implement
Kommentare: Coming from an extremely complex and non-intuitive LMS (Oracle) to Docebo has been a breath of fresh air. Everyone is excited about using it and everyone is so happy we have finally moved away from the old one.
Vorteile: This is a very intuitive software package. It is easy to use, easy to implement. Has so many features, but it's possible to pick and choose exactly what you want to use and release the others as you see fit. It provides an excellent end user experience for all levels, learners, admins and everyone in between. And best of all is the absolute BEST customer service we have EVER had anywhere! Responsive, helpful, and fast! Implementation of Docebo was basically without frustration!
There is currently no bulk way to mark all attendees as having completed an ILT course. Each student must be evaluated individually. This is on their feature request list though.
There is a 800mb file size limit for SCORM and video content.
Bewertet am 29.9.2017
Docebo creates an extraordinary customer experience supporting you in achieving all of your goals!
Kommentare: We are able to leverage learning to improve employee performance and customer success.
Vorteile: I love being able to leverage the system to create a learning organization. We are able to deliver information quickly and using multiple modalities.
Nachteile: Learning how to configure and maximize the utilization of a LMS is complex and takes time. This is by far the greatest challenge with any LMS, yet the supportive and innovative team at Docebo walks alongside you helping you ensure you're able to maximize your investment.
Bewertet am 16.3.2018
Good LMS, but there are better ones out there.
Kommentare: Demo version will let you try it in its full list of features.
It look intuitive for students and it's friendly in its looks. Not intimidating at all. It's refreshing and nice. You can navigate it with few obstacles.
Allows teacher to use a very good mashup of resources and arrange them nicely.
Nachteile: If you are the admin, you wouldn't like it very much. It is not logical in its structure and does not make sense in the processes to manage courses, groups and students.
Bewertet am 26.7.2017
Excellent LMS system that meets my needs and even more
Kommentare: The system enables me to bring my clients a complete learning product that includes a registration system and reports from the courseware we develop for them.
Easy to use
Lots of options
Excellent user registration system
A Very good system reports (General and customized)
Some reports do not support Hebrew. There is a need to improve Power Point presentation and accessibility issues
It would be nice if there was an application to create training resource demo files automatically