von Tweakservers4.7 / 5 3 Bewertungen
Bewertet am 13.3.2018
SmarterTrack is a good cost effective tool for handling support tickets coming from outside your org
Vorteile: SmarterTrack is a good cost effective tool for handling support tickets coming from outside your org. I like the way tickets can be assigned to people or teams and the ease of use (canned replies, etc.). It also has good reporting and data if utilized.
Nachteile: It is fairly rigid and things like tags or task types are more difficult to use. It doesn't connect with outside email so notifications are limited. While tickets can be transferred to different people or teams, there isn't a good way to keep visibility into those items.
Bewertet am 16.3.2019
Great Bug &Y Update Tracking
Vorteile: Bugs and enhancements may be may be emailed directly into the system by customers.
Nachteile: I don't have any complaints. SmarterTrack has been great.
Bewertet am 31.7.2018
Excellent Support Ticket Tool!!!
Vorteile: Great Support Ticket tool, with knowledge base, chat, user/agent support, queue, reminders, auto-responses, you name it. Very reasonably priced, have used this for many years.
Nachteile: I used to have some difficulty with configuring auto-response emails, but there have been a ton of improvements - SmarterTools has done a great job!