RecDesk Erfahrungen

Best Recreation Management Software I have ever used.

Kommentare: The customer service has been great and the software has been the most important part of sustaining growth in our Town programs.

Vorteile:

I use the Point of Sale module for a park that has beach access and a snack shack. With using this feature we have tripled revenues over the last three years. It helps with inventory control in the snack shack, collecting daily admissions, and invoicing our cabin rentals. The program registration module also is very user-friendly and has put 99% of my registrations on the customer side which relieves me of a lot of administrative time.

Nachteile:

I wish the user side had more customizable features to have a unique website layout. It is still a clean layout.

More Software Development

Vorteile:

We like the simplicity use cases of RecDesk on the Admin Side

Nachteile:

Community Side, there's a little too much going on; We wish that their was a community member training that we can give to parents; - Not having Discount Codes; and forcing organizations to put Fees online even if people have scholarships - No true Scholarship features (and we have to create workarounds) it would be nice if we put them in a scholarship everything we select would automatically fix or adjust pricing - Administrative Burdens: A lot of things in RecDesk can not be customized to the organization's needs, and we wish that we got to sit down with one of the Software developers and let them know our needs as an organization.

Going from good to great with RecDesk

Kommentare: Overall my experience has been positive, but with some letdown along the way. The product is good, but a few tweaks could be great!

Vorteile:

Here is what is right about RD *please note that my interaction with RecDesk is only from a league managment perspective. -The Dashboard. Specifically the registration and payment tab. Historically we've never been able to collect payment upon registration for our leagues, which leaves us to have to turn into collection agents. -Ordering uniforms. This year my assistant was able to order uniforms in 30 min as opposed to our old system which took days -I like how easy it is to mass communicate (more on this below) -I like the flex calendar and the ease of access to the facility schedule -I like being able to see who is overdue in payments

Nachteile:

Here is a few wrongs about RD -Not being able to upload a pdf or a premade practice/game schedule, or any important documents for that matter, for my coaches to see on "My Leagues". -Creating a practice/game schedule is extremely difficult. Having to go into each league individually and schedule each game is taxing. The user interface is difficult to understand for this process. Thus, we opted to create them outside of RD, and just import them as documents so that coaches could just access from their "My League" pages. When I learned that was not an option, I discovered just how difficult to create practice and game schedules. We abandoned this feature and just gave the coaches their stuff via email. To be fair, I / my training could be the issue. -The back of house user interface system is difficult to process visually. All of the main tabs and their subsequent tabs, plus the quick actions tabs on the right creates paralysis by analysis (this is subjective however) -I don't like how I cant send out one mass email / sms to all our leagues. I have to go into each individual league (like i said, it could be on my end) -Not a fan of how I can upload pictures of each coach on their profile or my personal profile for that matter -Not a fan of how difficult the process is change the look and fell of each landing page

North Augusta Parks & Recreation RecDesk

Kommentare: Excellent! The RecDesk team helped our department meet our deadline to go live and have been available to answer all our questions. Thanks to [sensitive content hidden] for all their assistance!

Vorteile:

Simplicity for the entire staff to learn and helpfulness of the staff!

Nachteile:

Getting PCI compliant with Clover Connect

RECDESK IS NUMBER #1

Kommentare: Amazing. I have used 4 different Recreation Software's over my career and I always support RecDesk.
Other professionals ask between different companies and I say go with RecDesk every time!
Easy choice go with RecDesk you wont regret it!

Vorteile:

Customer Service: If I need anything at all or would like to change something I'm heard actions are taken quickly and always a friendly, helpful person on the other side of the phone/computer. How easy it is to use: On a customer and management basis, we don't call often into support because its so easy to use and updates happen and when they do we are notified and normally a video or explanation happens to learn the new features. Affordable cost for the product: It's affordable and covers all of our needs membership, credit cards processing, registrations, facility reservations, calendars, along with data for budget season and so much more.

Nachteile:

I have used 4 different Recreation Software's and I always support RecDesk no cons! Easy choice go with RecDesk you wont regret it!

Easy to use

Kommentare: Overall, I enjoy RecDesk. It makes it easy to track programming revenue, print daily reports, and create reservations.

Vorteile:

I like how easy RecDesk is to use and understand. The support team does a great job of providing training videos and answering questions quickly.

Nachteile:

I do not like that for every transaction, users need to create an account to register for a program or reserve a site. Some community members find it to be a hassle, but it is easy to make an account.

Moving to RecDesk immediately improved customer usage.

Kommentare: Very good. Our customer satisfaction and retention is much higher. We're able to collect back-end data that helps to formulate our marketing tasks. Control for registration openings/closings is in place Customer service has been extremely reliable and quick to solve any issues.

Vorteile:

The product was easy to use for staff who must create the forms, registration options, and update back-end requirements while the product was easy to use for the customer. We have grown to appreciate this software even more as upgrades have been made and new features added.

Nachteile:

The only module that didn't fulfill our needs fully was the league module. We have shared our needs with RecDesk on this module, especially for double-header scheduling and allowing more parameters for team needs to help generate the schedule.

Plus 1 for RecDesk!

Kommentare: RecDesk has filled our needs seamlessly. We are faster and more efficient in our processes and only use around 40% of the programs capabilities.

Vorteile:

Ease of use, learning the program was intuitive and efficient, easy to realize and correct user mistakes. The support I've needed was quick and solved the issues.

Nachteile:

That I'm the only administrator. I wish that I had more staff that I can assign to the program. I have not had any issues with RecDesk.

Review 2024

Vorteile:

The simplicity of the software and it is easy to use

Nachteile:

Sometimes I forget how to do things but otherwise the software is user friendly

Good source of info

Vorteile:

Ease of using and able to navigate the site

Nachteile:

There is nothing I disliked about Rec Desk

Great product - Easy to use!

Kommentare: Excellent customer service.

Vorteile:

I really liked how easy this software is to use. With very little training, a new employee can pick up its functionality and navigation easily.

Nachteile:

We run after school programs and summer camps and there are some features in Camp Specific Software that don't work as well in Rec Desk. There are ways to get the information but its not as streamlined as a general program registration.

RecDesk Recommendation

Kommentare: We have had a very favorable experience. The sales and implementation teams have been proactive and thoughtful about all elements necessary for us to have a successful launch.

Vorteile:

1. Ease of program set up 2. Website integration 3. Ability to upload forms and pertinent verification documents 4. User friendly customer facing interface

Nachteile:

In time, we are hopeful to have the ability to have our logo displayed on the mobile site (it can be viewed on a desktop).

RecDesk for State Parks & Recreation Agency

Kommentare: RecDesk prioritizes customer service and innovation. They understand parks and recreation agencies and the special challenges they face. We purchased RecDesk to fulfill one simple task - manage a food truck rental system for our state parks and recreation agency. Over our first three years with RecDesk, it's become an essential tool integrated into almost every facet of our agency.

Vorteile:

From my earliest research into cloud-based solutions for our state parks and recreation agency, I was impressed by the customer support at RecDesk. Three years later, their support team remains outstanding - quick to respond, extremely helpful, very smart. The features of RecDesk that caused us to choose them included membership options, document management, calendar management, invoicing, internal task management, facility management, and many other features. RecDesk enabled us to modernize our parks and recreation agency, which had previously conducted most of its business on paper. I retired recently but know that the agency continues to use RecDesk and has extended their contract.

Nachteile:

RecDesk makes regular upgrades to its software, so many of the features I'd hoped to see have already been instituted (and they're great about taking suggestions for future upgrades). The area where we requested the greatest number of upgrades was in the flex form area, because we used it so heavily for special use permits.

We LOVE RecDesk!

Kommentare: RecDesk reduced the amount of time spent duplicating information between our website, facility scheduling, and programs. It has been a game changer for our center and has drastically reduced our staff hours to allow us to grow in other areas.

Vorteile:

We have used online registration and facility management software for over 14 years and RecDesk does it all and with ease! There was seamless integration, and extremely knowledgeable, friendly, and responsive help staff from the beginning of the process to present. We have trained numerous staff with this product over the years and the simple, well explained easy to follow system makes it a product anyone can master in a very short window of time.Prior to RecDesk, we had two different programs: one for our website and one for registrations, facility scheduling, and program information. RecDesk changed all that for the better and reduced duplication and extra time. We now create a program in RecDesk which is automatically integrated online to our RecDesk website and gets scheduled into our facility - all at the same time! No more duplication or extra time needed. The process to duplicate a program with the click of a box and quick change of the title is so quick and easy to do for programs that run month after month or year after year. A real time savings! To be able to update any program or scheduling contact on our website in house is another much needed service that our previous programs did not provide.

Nachteile:

I wish we could update our website layout without having to reach out to RecDesk help staff.Also wish we could import data from the family accounts to the coaching/instructor accounts because most of our coaches are mom or dads of our players and we have to manually enter the data for a coach's account.

RecDesk does it all

Kommentare: RecDesk has helped us modernize from paper & pen, to online scheduling, invoicing and communications. Scheduling facilities is more efficient using RecDesk too.

Vorteile:

Blasting out email communications is so easy with RecDesk! We can email the entire community, or a specific roster. RecDesk is real time so if someone in the office makes a change, anyone logging in anywhere can see it immediately. Registrations on-line are very smooth and easy to set-up. The customer support is great. We have a wonderful go-to person. There are helpful tips and FAQs but we have a person to help us out.

Nachteile:

As an administrator, I cannot think of anything that is truly a con.

Love it and recommend!

Kommentare: I recommend recdesk to all rec professionals I talk to! Many rec professionals in our area deal with "bigger" rec software and I constantly hear complaints. I recommend RecDesk because of the excellent customer service and I always let people know that RecDesk continues to add and adapt tools to better suit the needs of their customers so if there is something that their current software has that RecDesk doesnt....They may have it soon, too!

Vorteile:

Customer service and that RecDesk continues to add and adapt tools to better suit the needs of the rec industry.

Nachteile:

N/A - any issues have been resolved but the addition of new features and tools

Wonderful for our city to organize parks and rec, a youth center, and an arts center all in one place!

Kommentare: It has been great overall I have to say. We really needed a way to offer credit card sales both in person and online to our patrons and this has worked seamlessly.
Soon we are going to add a Sparxo account that will connect to our RecDesk for ticket sales. Now that the arts center is fully open we are ready to use this function by offering tickets online for shows.

Vorteile:

I appreciate the ability I have to schedule events in multiple facilities inside of the arts center, they can overlap, and being able to both print the calendar and export the events into different files is essential. The POS system has been essential for the arts center, we now use it for every event we hold to sell merchandise and concessions.

Nachteile:

In the reports tab, I would really like to have a report for option for POS only. There are times I simply need a report of the POS sales without any of the other data. Sometimes it takes a while for me to locate certain items because there are so many tabs at the top. Perhaps narrowing down those top tabs into more subcategories would be more helpful for me personally.

RecDesk to the Rescue

Kommentare: We are happy with the product! It ensures our classes are accessible and trackable for our participants and staff.

Vorteile:

It is cost effective and does everything that we need to keep our organization's programs organized on the front and back end.

Nachteile:

Some of the backend is clunky. For instance, I can only search by last name as far as members and that sometimes is problematic.

2 Years with RecDesk

Kommentare: We’ve gone completely paper free in the last two years. The administration portion of my job has gone from 90% paperwork to 40% and most of that entails running reports.

Vorteile:

RecDesk is very easy to use for a one person department—features are manageable, yet quick and easy enough to set a program up within 5 minutes and get it published.

Nachteile:

I really, truly wish, that the registration process was easier for my residents. I’ve had many complaints that the process is too time consuming and they just call me to have me do it. I also wish that the program wouldn’t allow residents to register for more than one program at the same time scheduled.

So Far So Good!

Vorteile:

The set up has been very well supported and I could not be happier with the tutorial content and customer support. We have just started using REC DESK, and so far so good!

Nachteile:

I would like better invoice information for the members. It would be better to see items on the invoice with the total amount owing. Also, it would be very good if the member could have an e-mail function, or way to send their invoice to someone else.

Parks and Recreation Useage

Kommentare: We love working with this system. It has opened our programming to so many more members of our community and created an ease of use that helps our staff serve.

Vorteile:

The ability to reach more customers and the ease of organizing programs.

Nachteile:

The reporting options are limited for some of our needs.

Customer service is top notch. Ease of use for staff and the public is great.

Vorteile:

The ease of use, easy reporting and the front side website. Customer service is top notch - I never have to wait for an answer, the staff are extremely easy to communicate with.

Nachteile:

Limits on functionality for specialized programs and registrations. Having to do some transactions on 2 different websites (example: refunds have to be completed on recdesk and authorize.net)

Rec Deck Review

Kommentare: I overall like recdesk, its fairly easy to navigate.

Vorteile:

I like that its user friendly when you actually know the website, initially its pretty confusing. It helps streamline our programs which is very benefitial.

Nachteile:

Rec Deck is missing alot of features that seem fairly standard with any program and we have put in requests to get things added/ new features added with no success or follow up.

golf maine park district

Kommentare: Very positive experience from the ease of inputting programs and customers to invoicing and taking payments.

Vorteile:

The ease of customer inputting and invoicing is key. Its fast an efficient.

Nachteile:

There is no time-clock management for employees. This would be a game changer.

Very happy, overall, with RecDesk.

Kommentare: Great value for a great product

Vorteile:

The value for what you get is incredible! We are also very pleased with the customer support. Second to none!

Nachteile:

Some compatibility issues with operating platforms. Also, there are some issues with the cash drawer activation and receipt printer fro Windows.