WellSky Personal Care Erfahrungen

Very intuitive, easy to use, visually appealing

Kommentare: Very pleased with this software, would recommend.

Vorteile:

Schedules are easy to view, easy to understand. It's fast. It's intuitive.

Nachteile:

I wish we could search by phone number or address. Individual rates for a shift are not easy to adjust.

I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly.

Kommentare: Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

Vorteile:

It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

Nachteile:

Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

Kommentare: We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Vorteile:

The staffing/scheduling module is awesome, but most are.

Nachteile:

TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

No other Home Care Platform Compares

Kommentare: A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic. From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen. Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors. Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing. I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!" Pros:
Forward thinking
Ease of Use
Cloud Based
Ease of scheduling
Ability to manage entire operation
All contact management
Treats you like family!!
Fantastic company culture!
Excellent customer support
Family Room Portal
Continuous updates and innovation
Continually investing in being the best platform available
I could go on... Cons:
Have not had one that they have not been able to address and resolve. Advice to Others:
It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Vorteile:

Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family Fantastic company culture Excellent customer support Family Room Portal Continuous updates Innovatitve Continually investing in being the best platform available I could go on...

Nachteile:

Have not had one that they have not been able to address and resolve.

Awesome!

Kommentare: Cost savings, ease of use; all-inclusive system

Vorteile:

We have been a Clear Care Team Member since 2012. I'm still having WOW moments with this awesome system. Clear Care is constantly updating services to meet the ongoing changes in home care regulations. With this system, we have been able to capture full use of Consumer's units. Extremely easy system. Even our most tech challenged employees can use Clear Care without getting frustrated. This system also greatly assists the scheduling department especially with the new features! Scheduling has to be the worst job in this industry'! Clear Care is attuned to scheduler's frustrations and needs. The system is totally mobile so we aren't tied to a desk 24/7. You can oversee your entire agency anywhere, anytime! Our onboarding was smooth and simple. The Agency actually had very little to do! Clear Care's onboarding Team did it all! Customer Service doesn't go away after signing up with this company. Their response time is amazing and they will treat you with honest answers, not some technical babble AND they NEVER blame you, the Customer for any system glitches. I honestly still can't get over the all-inclusiveness of this system! We tried the rest but found the best!! Thank-you Clear Care!!

Nachteile:

Haven't found any major issues with this software or the Customer Service. On occasion this system runs a tad slowly but that could be internet speed related

Easy to use and navigate!

Vorteile:

I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

Nachteile:

It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

Organized our processes

Kommentare: Organization of our notes and processes, easy calendar management

Vorteile:

Profiles for clients and caregivers, ability to keep notes with tags for easy reporting, custom reporting options

Nachteile:

Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version

Main Dashboard

Kommentare: They have gotten better with Help desk access and I truly appreciate it.

Vorteile:

I like the user friendly atmosphere and find it very easy to use. I like how everything provides an explanation via tutorial.

Nachteile:

I don't like the frequent glitches that take place and the easy mistakes that can take place.

How ClearCare has improved our business.

Kommentare: We chose Clearcare because we needed an integrated scheduling, billing and payroll software then found that it also enables us to track talent management and compliance for state and federal licensing regulations with our employees as well. We then discovered that Clearcare doubles as CRM software as well and allows us to track potential clients, WOW!
While onboarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful (and patient with our learning curve) through multiple tutorials and implementation with all of our employees.
While we experienced some bumps in the road, as any company does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have and overall helpful to ensure that we have a smooth experience, which is so important when you provide services to an entire state!
By enabling our business to integrate the plan of care for clients with their scheduling and all necessary documentation, as well as track all potential leads, our business has grown 300%. This saves our office staff countless hours and saves us the cost of separate CRM software. Clearcare is like having a full time employee to manage documentation and compliance, only we don't have to provide an office for them!
Thanks Clearcare, now we can spend more time focusing on business growth and quality care and less time searching for lost paperwork!

We have been using Clear Care On line for about 4 years now. We love the ease of use and benefits.

Kommentare: We have been using Clear Care On Line for about four years and love the benefits it provides. We did look at many different options for scheduling and tracking billing, payroll and many other areas. What is great about the Clear Care system is that it covers all of the areas we were looking at filling needs for, all in one place. There was a time when we thought to look at other systems to make sure we were getting the most bang for our buck. After looking at and trying other systems we found Clear Care to be far and above the easiest, most efficient, most complete system out of all that we tried. The color coding is perfect in helping to tell a story of what is going on in our business at a glance any time of the day or night. We now have over 200 clients and 270 employees. If not for Clear Care I'm not sure how we would handle all that we do. It actually takes the place of 1 1/2 employees for us. I am very impressed with the consistent emphasis on improving and adding to an already great product. On different occasions we have seen different needs that the system might be able to help us with if certain tweaks were added. Clear Care took these suggestions and implemented them into their system. They listened! I do and would continue to highly recommend the Clear Care system to anyone that is in need of something like this.

One of the Best things that has happened to my agency!

Kommentare: After using two different systems we switched to ClearCare in the Spring of 2014. The difference in ease of use, total functionality, and intuitiveness was what sold us and what has continued to "sell" us on why we use ClearCare. The Wow moment came when we lost two internal staff members within the first year if using ClearCare and ultimately could sustain the loss without replacing those positions because ClearCare is so functional and portable. From the initial setup process to few times we have had to call for help our experience has been supportive and pleasant. It's obvious the support staff are knowledgeable in the use of ClearCare and the back-end processes. The other amazing things are that ClearCare is not static. The new innovations and additions have been many and the ones that we choose to use for our business have worked well. It's nice to work with a thoughtful and intuitive company that continues with new ideas and applications that make this a software that grows with us and the different demands and regulations of our industry.

Vorteile:

Ease of use and functionality

Nachteile:

n/a

Good core concept, execution is a little lacking

Kommentare: Overall, this is decent software, but I have to believe someone else is executing it better than ClearCare. They seem to be more focused on acquiring more business than keeping the business they already have happy and supported.

Vorteile:

It is nice to have our system online. It's much easier to work from home and after hours, which is important in home care as we service clients 24/7. With the telephony system, we can verify that our caregivers showed up for each shift.

Nachteile:

While I appreciate enhancements, lately the changes they have made have only complicated our processes. When you report an issue with what should be basic functionality, the only way to get a legitimate response from tech support is to escalate through our corporate office. I can't tell you how many canned responses I have received without any resolution for months.

Fantastic, User Friendly

Kommentare: I love the clock in method, I love that it is user friendly. Family members that are not good with technology can still use this product without trouble. This is exactly what we were looking for.

Vorteile:

i love the tracking aspect of the software. I am more confident knowing where my aides are. I love that clear care is growing with technologically than staying behind. I love the clock in application of the caregivers phones.

Nachteile:

Reports. I wish it did more standard reports or able to add more fields on the back side of it. For example, Some reports run without the clients name which is difficult to use so then we had to come up with a different way and now it is causing us to run two separate reports.

One of the best choices out there right now - Far from perfect, but better than most

Kommentare: Moderately reliable, with only some downtime. Feature set limited but meets bare minimum requirements in terms of home care scheduling and timekeeping functionality. Very inadequate plan of care module. Works very well on small screens with responsive design, making it the best choice if you have after-hours and weekend on-call support staff. I owned a private duty care company in California for 13 years until I sold it in December 2015. Before July 2014 we used the old client-server version of a competing product called HomeTrak and were pretty satisfied with that, but we wanted to move to a cloud-based solution for many reasons. We used ClearCare from July 2014 through December 2015 and it was satisfactory for us. Not amazingly great, but adequate and better than the other choices we looked at. I'm a CPA and a software engineer and I have pretty high standards. ClearCare minimally satisfied those standards, but did so better than any other solution that we considered.

With continually added functionality and tons of integrated solutions, this is an excellent solution for homecare staffing

Kommentare: I've wholeheartedly recommended this solution to others in the industry, and have seen others who make the switch be glad they did.

Vorteile:

In the 4 years since we switched to Clearcare, we've seen them continuously add easy to use functionality and integration to the platform. The fact that caregivers can easily see (and apply to) shifts we've assigned them creates clarity and accountability. Having an easy way to communicate with staff through both email and text AND have it all stored is such a plus. We're huge fans of the platform, and glad we switched over 4 years ago.

I can't believe you aren't better prepared for the transition to evv requirements

Kommentare: The clocking in should be attached to the documentation separately.

Vorteile:

The saving so you don't have to do everything from scratch with really repetitive paperwork.

Nachteile:

The spots where you can't save and the evv new signature clocking in is terrible.

Stremlined our Operations!

Kommentare: WellSky Personal Care helps us to streamline our day-to-day operations which allows for a better work-life balance among all employees. The software is accessible from anywhere as it is web based and this has been a breath of fresh air since the majority of our work can be done remotely.

Vorteile:

WellSky Personal Care has streamlined all aspects of our operations.

Nachteile:

There haven't been any issues with the software other than the occasional service outage which is remedied almost immediately once it is reported.

Easy To Use!

Kommentare: Love this program!

Vorteile:

Easy to Use - This software is so easy to learn in no time Quick to Learn - I was able to learn the use of this software very quickly and became confident in my use easily

Nachteile:

I only have 2 Cons: When you are using this program on a mobile device the dialogue boxes tend to jump around your screen When you are unassigning a shift I wish you could do it directly for the dialogue box on the shift calendar

ClearCare of Jacksonville FL

Kommentare: A great product for any medium size company to run their business.

Vorteile:

Clear care is easy to use, user friendly. everything you need is right at your fingertips. If you run into a issues they have customer support online everyday to 1pm to answer any questions you might have.

Nachteile:

The program cost more when you have more clients which can be very costly.

ClearCare - The Best Software for Non-Medical Homecare

Kommentare: ClearCare was a no-brainer for us, with all of the options available on the marketplace today to agency owners, by far the best software on the market. ClearCare gives you the ability to grow your agency rather than be focused on fixing all the headaches that come with archaic software systems or the big named systems that take weeks to implement, train and understand functionality. We needed something that was scalable, front and back end focused and also easy to navigate, train and implement and get world-class support from. With ClearCare, they have mastered the software needed for Non-Medical Homecare agencies to focus on client care. ClearCare was able to support our new division, offer us world class customer service and support, which was actually something that another Homecare owner mentioned they (ClearCare) struggled with. We were happy with our decision to use ClearCare and cannot thank them enough for allowing us to expand our Homecare offerings to the marketplace.

Vorteile:

Customer Support Easy to Train New Staff on Features/Ease-of-Use Beautiful looking user interface/front facing Product Enhancements and Constant Feedback

Nachteile:

Accounting and Back end Financial functionality can be improved (reporting, payroll, accounting, finance).

Absolutely awesome!

Kommentare: I have been using ClearCare for over a year now and the single greatest quality of the product is the staff behind it. I often call to have them walk me through processes and they are knowledgeable and expeditious. They "get it"!! I would recommend this product to anyone who is in the Home Care Business. Aside from the staff behind the product, the product itself can handle anything I throw at it. It is intuitive and does not have issues that I can say hinder its performance. I love it!!

Vorteile:

- The staff behind it - It is intuitive - It can handle anything I need in running my business - User Friendly

Nachteile:

None

Growing Quickly

Kommentare: The real-time live view makes managing shifts easier. THe alerts for missed certifications and missed clockins also help us keep things from going wrong. Overall, it has improved the effectiveness of the business.

Vorteile:

It is user friendly. Web access makes it easy to manage anywhere.

Nachteile:

Growing rapidly and customer service suffering a little for it.

Great product with great customer service that is always working on new innovative features

Kommentare: Clearcare has excellent customer service that resolves problems or answers questions right away. In an industry that moves at the speed of lighting Clearcare is always there to fix any issues we may be having our to educate us on new features that will help us to work faster and more efficiently.
We choose Clearcare because we were having issues with the customer service we were receiving from our previous provider and we have been so pleased with the hands on experience we have had. The on boarding was a breeze and they are always willing to have private webinars for our employees to show us the new features that are always coming out.
The telephony clock in systems is so easy to use. Having it work through the clients phone makes it much easier to instruct the caregivers. I am don't have to worry about getting calls that the caregiver is not there or that the caregiver forgot their pin number. We know right away when someone hasn't clock in/out or if the have clocked in/out late.
The functionality on my IPhone has improved drastically and now I can pull up the dashboard and specific client or caregiver information anywhere within seconds.
This is such a technologically advanced company, I am sure half of the things they offer I don't even know how to use yet but even using just the small portion we are currently using has allowed us to streamline our business and make ourselves more available to clients and marketing rather than being stuck in the back office organizing shifts, etc.

We Put Away the Giant Eraser

Vorteile:

Before ClearCare, my office scheduled with paper and a giant eraser. We needed the eraser because the schedule changed by the minute! ClearCare brought us into the 21st century. Suddenly, we became more productive, and our efficiency increased immeasurably. No more scheduling mistakes, unfilled shifts, or caregivers showing up at the wrong time or place. Before ClearCare, it was necessary to call each caregiver with their schedules, information about the clients, and directions to each client's home. Huge room for error! The website for each caregiver is amazing! Talk about a timesaver! I also love the family portal. We have acquired so many clients due to this feature alone! Communication is so important when family is far apart. It's a wonderful feeling to be able to provide that comfort. As for the vendor, they don't come any better than the folks at ClearCare! Helpful, knowledgeable, friendly, and respectful. I'm sure I could say more, but you get the picture!

Nachteile:

Sometimes, the system does go down. Not a lot, but we are so dependent on it to run the business that when it does happen, we try not to panic!

ClearCare Home Health Agency Software

Kommentare: I evaluated several software vendors before selecting and deploying ClearCare in our agency. The software allows us to more efficiently schedule and communicate with our caregivers. The software does a very nice job integrating the telephony time tracking and documentation system. The Company continues to innovate and consistently requests the input of users to offer new features and benefits. The Company culture is very helpful and responsive. The onboarding process went smoothly without any setbacks. With this system in place, we are now in a position to manage and track our growth.

Vorteile:

Scheduling and online application

Nachteile:

a caregiver app but this is in the development process and should be released soon