uAttend Erfahrungen

Time Tracking Made Easy

Kommentare: Using uAttend has helped us keep track of our employees' arrival and departure times. It serves as a great accountability tool. It makes entering payroll very easy because it calculates the hours for you.

Vorteile:

Enables employees to clock in using a code, fingerprint, or smartphone which is great for remote and field employees. It shows who is in and out. The reports are very helpful and informative, too.

Nachteile:

The setup can be confusing and time-consuming. That's the main issue I've had with it.

Great product and service

Kommentare: Its been wonderful! We have multiple locations and they all link in together to make employee tracking easier and the since its cloud based its very handy rather than using a software that's only available on one computer. I would recommend uattend to anyone!

Vorteile:

Very easy to use for training employees and they understand it easily. We love the app and the features within the system as well. The reporting and ease of use is great! I used the online chat the other day and it was very easy, quick and we were able to make adjustments to my account quickly. Very helpful!

Nachteile:

Wish sending automatic reports was easier. We're a small business so we don't' have a major IT department to link everything in order to get automatic reports where as we can with other software we use. We're unable to get automatic reporting set up unfortunately. It is offered but its not as easy as quickbooks etc.

Poor security protocols and network help

Kommentare: Slow, sloppy, uninformed responses with zero interest in being accountable to the ever changing cybersecurity environment. Our clock data is still being sent to an IP address with TLS 1 and TLS 1.1 protocols that have been discontinued since 2021

Vorteile:

I came in after implementation. It would not have been my choice. The interface is clunky. The backend reports are not flexible, and there's no Microsoft integration available.

Nachteile:

Total lack of customer support. We had several network and security questions and when we presented them they answered 3 of the 10+ questions and told us they wouldn't be supplying any further answers.

Simple and easy to use. Great for on the go time punches!

Vorteile:

The time clock option is simple and uncomplicated. Training is always a breeze.

Nachteile:

The scheduling aspect is great is you have a lot of employees to manage. If there are only 1 or 2 required on shift it is often easier to do it manually.

Best timekeeping option

Vorteile:

Very affordable and easy to use. Timeclocks are long lasting. Never have issues with them.

Nachteile:

The reports download as CSV rather than excel so we have to add back the formulas.

Great easy to use time clock system

Kommentare: Making it easier for user to clock in and out, via phone, browser, also the ability to keep users from having others clock in for them, using a fingerprint.

Vorteile:

Easy to navigate, easy to customize. Great for getting time sheets via PDF form to easily email to my boss if she is out of the office or I am.

Nachteile:

Maybe the way some options are tucked into other menus so you have to navigate a bit to find them, but still easy to use.

Staffing

Kommentare: Great experience and service. It is a very cost effective way to keep track of your employees time and attendance.

Vorteile:

Ease of use and the ability to make corrections in real time.

Nachteile:

Sometimes it goes offline unexpectedly and impedes the employee from signing in.

Very happy with the cost and functionality

Kommentare: Very easy for me to figure out the whole product. Has so many things that I'm sure it would be a fit for any larger companies.

Vorteile:

That it works well with the fingerprint time clock

Nachteile:

Can't really think of any. Would be nice if it did my payroll......

suggestions

Vorteile:

Easy to use the product, quick deployment.

Nachteile:

Can not pull report of all the employee info. Do not show absences.

Basic time keeping system on a budget!!

Kommentare: Cost effective for basic use.

Vorteile:

I love that you can set up multiple projects. The reporting aspect is really decent. The exporting helps with billable man hours, after conversion. Easy to set up time clocks which offers geographical tracking options & finger printing which is super awesome an cuts back on the clocking for other. Super easy to set up employees, locations and schedules.

Nachteile:

My biggest problem with uAttend if the fact that even as a Administrator on the account, you cannot un-approve a timecard if it was approved by SUPERVISOR!!!! This make no sense at all. As an admin, you can to everything else but this. This create a hassle if you are working with multiple projects, as I was and most of them where all over the US. Another problem - Which I deemed a huge one any one classed as a supervisor can create another profile for a supervisor. There is no way to track number of time sheet edit so no auditing feature. If you are looking for something super simple, basic to use and really affordable, give it a try. I think the pricing is great for the service. But if you are a project based organization and deal with billable man hours, I probably would look for something that offers a bit more secure and functionality.

Transitions DMC

Kommentare: Outstanding customer support and follow up

Vorteile:

Ease of use, Accuracy, Speed and customer support

Nachteile:

I have no cons, this product exceeded my expectations

Corrections

Vorteile:

For the cost it is not a bad program. I like how it calculates the sick pay and the PTO time and takes it off that is really helpful. I love the chat option as well online if I need help with something that is very helpful.

Nachteile:

Ever since the new layout started about a month or two ago now I have had some issues. I know this is simple issue but I liked how all the hours showed and I didn't have to scroll down. Also, a major issue since the new layout and I was told I would hear back when it gets corrected I have not heard anything so I'm assuming either nobody reached back out or it has not been corrected yet is I used to have the installers be able to approve there timecards and clock IN & OUT for lunch on there phone through the app and since the new layout they can no longer do so. This makes it complicated for me as they work out in the field and it was best for them to approve their timecards and be able to clock In & Out for lunch via the app. I don't see them because I come in after they get here and it's hard for me to catch them to get them to sign their payroll period card come payroll week it was easiest when I had them approve it through the app. I was told since the new layout that it has to be all the employees on the app or all employees not on the app. That to me is just not acceptable when previously it worked out perfectly before the new layout. It was great to have the office employees sign there sheet physically because I see them daily and to have the installers approve them manually through the app. This is a major issue.

A good solution for our company

Vorteile:

The ability to access the information remotely is vital for us. I can work from a remote location and check and see who is clocked in, out, etc. I can also access time reports to begin payroll processing remotely.

Nachteile:

The thumbprint option doesn't work, but the guys have adapted and use their index finger fine.

Overall satisfied

Vorteile:

We have been using uAttend for over two years now. I find the accessibility of all historical data very helpful. I can easily see the last work day of an employee terminated an year ago for example. It is easy to run reports and keep track of employee's sick days or vacation days, if you have input them of course. Additionally, the little chat they have in the bottom right corner of the screen is extremely helpful. They are very responsive and more often than not are able to resolve an issue within minutes.

Nachteile:

What I dislike is the fact that the information you can put in for the employees is limited. I think it will be more useful to have fields for hire dates, termination dates and so on. Also whenever we have technical issues with the actual clock, the process of mailing us a new one, returning the defective one and in general the time spent on the phone with customer service is quite long. Also, when you put in sign in or out times manually (from the admin side on the computer) it automatically rounds them up which have cost us some hours discrepancies and potential problems with employees. Double check everytime you have to manually input somebody's hours!

Great Product for Multiple Locations

Kommentare: We love it. It is easy to use, has a great mobile app, and makes our timecards easy to collect.

Vorteile:

We have employees at four different branches in four different cities. We have wall/punch clocks at three locations, and use online only at the other one. This allows us to have all our timecards in a centralized system for ease of use.

Nachteile:

If a time clock needs to be reset, it ends up adding another clock into the system. If I don't catch that when it happens, I get charged for the extra clock. That's frustrating.

Returned the TimeCard Screen to the Original and It's Ease of Use - Woop Woop!1

Kommentare: I have loved uAttend since my Operations Manager subscribed us to the system and your Customer Service Support has always been excellent. (2016)
BUT 2019 -- had us LOOKING for another SYSTEM and the Support Team was kind of falling behind that same ?? -- b/c of the CHANGES that were made to the overall input of information and the "non-understanding of your support team"...
Thank Goodness -- you returned the data to the "somewhat' original -- it is saving us A LOT of time and "We are so Happy" that you did. Thank you again. We are breathing a lot easier, working without angry faces and shorter time frames. Again, we thank you from the bottom of our hard little working hearts, for working the input of hours, time, dates back to the EASE of which it was.

Vorteile:

I am able to input the hours my employees worked in RECORD Time instead of the HOURS I was having to retype, reask and request DUPLICATE INFO because of the changes that were made.

Nachteile:

The PREVIOUS Changes made it very REDUNDANT, You had to pull up the Timecard Tab for each individual employee, the date and/or the week of work -- for each individual employee. NOT like the original -- it would keep the dates and all we had to look for was the employee -- a "thousand' LESS keystrokes.

We rely on uAttend and it has saved us a lot of time

Kommentare: We have been a customer for over 3 years. The hardware and software has performed as intended with zero maintenance. I look forward to the updates and upgrades uAttend continue to release which only makes their product a more powerful tool.

Vorteile:

Online access and real time view of employee attendance

Nachteile:

The fingerprint reader has some limitations.

Great Product, Great Price

Kommentare: After initially using paper time sheets, the switch to uAttend about 5 years ago was a life changer!!! Having 10-15 employees that travel a 100 mile radius can make it difficult to collect time sheets. Using the uAttend app has made it easy to collect and report time worked, vacation, and monitor who is currently working. I highly recommend uAttend to companies of any size to track various employees working at multiple locations.

Vorteile:

The ability to use the app or desktop function to record time punches. It is easy to see who is in and out at a quick glance. Compiling time sheets for payroll is quick and easy. Ability to talk with the help desk who provides quick and accurate response and access.

Nachteile:

There are some instances when passwords have needed to be reset for unknown reasons, but it is a quick and easy process.

This product works great!

Kommentare: Works great and makes tracking my employees times so easy.

Vorteile:

Works great and makes tracking my employees times so easy.

Nachteile:

I haven't found anything I don't like about this product.

No longer worth the monthly fee

Kommentare: Within the last couple of years, uAttend has raised rates twice with no legitimate reasoning behind the extra monthly costs to its users. COVID-19 is not an excuse.

Vorteile:

Various application use across multiple departments.

Nachteile:

The growing monthly fees that appear to have no end in sight.

Here it is

Kommentare: We selected this product for its ease of use for end users and its affordability. For the most part we are getting used to the limitations as well as the features. Initially, I changed a decades long standing policy to accrue leave time on the 15th because I was told uAttend would only accrue on the 1st. Now every time I need to adjust someone's the balance due to differing reasons, I have to start over on the 1st of the next month or the accrual date will change to the day I need to make the adjustment, because it does NOT only accrue on the 1st. Perhaps the balances could be adjusted in the payroll week without making it part of the Employee Services settings.

Vorteile:

1. The product has a variety of features. 2. The customer service, help desk, live chat, etc. is always available and ready to help. 3. The initial setup and administration is fairly easy. 4. The company is motivated to improve the product.

Nachteile:

1. The reports are not standardized. On some, the date range selection, the export function, etc. are in different locations, require different techniques, or need to be hunted for on the page. 2. The time off report seemed promising at first, but the current balance column does not reflect the balance in the date range selected. We could use a report that captures the balance at the end of a previous date such as end of year. 3. Software upgrades often introduce glitches or unnecessary changes that do not enhance usability 4. Overnight staff have to clock out/in before and after midnight to advance to a new date. 5. Cannot make manual adjustments to Leave balances without starting the whole process over on the first of the month.

One of the best decisions we've made

Kommentare: Employees were using manual Excel spreadsheets to record time, expense reimbursement requests, and time off was recorded in our accounting software in a very cumbersome and not always accurate way. Time keeping in general wasn't technically 'legal', as staff wouldn't keep track of time on a day to day basis, but at the end of each pay period, just run random hours. There's no hiding anything now - UAttend has been a huge HR tool for us, takes the guesswork out and keeps us in compliance, and is so cost-effective!

Vorteile:

Accuracy of timekeeping and availability of multiple means of keeping records for time off, hours worked, punch in and out locations, historical review

Nachteile:

We love everything about UAttend. When we're a little less than happy with a particular feature, someone seems to know this and already has an update in place, or if you suggest a change, they are open and responsive to looking at it.

Excellent Service

Vorteile:

We love uAttend. It makes payroll and timekeeping so much easier. The website (and app) are so user friendly. We have tried other brands and found this to be the best.

Nachteile:

The only downside I have found is you cannot make a mass edit (to remove time) if needed (for example: Holidays). You have to go into each person's time card individually, which is time-consuming.

good system overall user friendly

Vorteile:

easy for employees to learn, have to click a lot to review employee's time card would be nice to see all time cards for my department in a spread sheet so I know who needs corrections without clicking in and out of each employee account.

Nachteile:

I wish when you clock in from a different location it would change the location on the time card punch. For example when we have an employee who has to work at another location to fill in although their primary site is the main site. They have to do a department transfer to change the location. We have over 50 departments to choose from so from the time clock with fingerprint scan they have to hit department transfer, scroll with up and down arrow to find the department then punch.

Perfect

Kommentare: It has been very easy to use and quick to learn. The software makes my job a lot easier.

Vorteile:

The software is easy to learn and use. Its organized

Nachteile:

It would be great if it connected to other software's so I wouldn't have to go back and forth with the same information.