Mindmatrix Erfahrungen

An excellent sales enablement platform that helped us support our growing sales team

Kommentare: The filters while very useful, can be made more user friendly especially for scrolling when we create a large number of lists

Vorteile:

We wanted a sales enablement platform that was flexible and smart, allowing us to cater to our diverse sales team members--some working from our office and some remotely. After quite a bit of research, we zeroed in on Mindmatrix. Their sales enablement software met all our requirements and they offered excellent service and support. Our salespeople are not very tech savvy, but Mindmatrix makes it easy for them. CRM integration, guided selling, and real-time lead alerts have truly made it easy for our salespeople to sell.

Out of the box Channel Management tool

Vorteile:

Clean interface, customizable dashboards and branding, lots of features to play with and choose from based on your company's needs

Nachteile:

The software has some bugs we found throughout the process of implementing but the company seems to be making great strides into improving these. Sometimes there is some learning curve in using it.

I like the MM platform, but the customer support and our Sales Enablement Consultant are the best

Kommentare: A consistent presence to prospective customers and the ability to nurture and track their interests. Also, being able to develop targeted campaigns is a great benefit. The real benefit to us is the expertise of our Sales Enablement Consultant, and also the customer support specialists.

Vorteile:

I like the email and social media drip campaigns, which are valuable in keeping our company's presence public facing. The dashboards are easy to use and understand and valuable in developing new marketing strategies

Nachteile:

Doesn't seem to be a pre-post and post review process to insure that campaign features, such as text and graphics populate properly.

We have been able to expand and grow at a faster pace, thanks to Mindmatrix's sales and marketing a

Kommentare: leads for my sales and it helps improve my operational efficiency of sales team

Vorteile:

Mindmatrix ensures that our salespeople are able to generate marketing brochures and email campaigns in a few minutes. Mindmatrix saves them time and helps them support their clients better and become more effective in the field. And, that's just one of the many benefits offered by Mindmatrix. Their platform is easy-to-use and they also offer concierge support that you can subscribe to, if needed. Mindmatrix helped us streamline our sales and marketing process, making it more efficient and result oriented.

Nachteile:

-Mindmatrix is very vast so as a new user, it can get a bit intimidating, but their support staff is excellent and made us comfortable with the platform in a few support and walk-through sessions conducted absolutely free of charge!

Very positive but with a learning curve. Recommended to most MSPs looking for web content for sales.

Vorteile:

Content creation! It has been a great sales tool for our company. Working with Mindmatrix has been overall a positive experience and I would recommend them to most MSPs looking for web content and growth. I feel like they offer a tremendous value for what they offer at the price point.

Nachteile:

The user interface. Some of the processes are overly complex for a normal user. I'm not giving it the five stars because of the complexity of the user interface. If you have the time to learn, it can be a powerful sales tool. But I spend way too much time making a simple email.

Mindmatrix helped us drive more sales and increased revenue through their platform

Vorteile:

We had great marketing and sales teams, but as we grew, we found it a little difficult to bring these two functions together and support our rapidly growing sales department with limited marketing resources. This is where Mindmatrix stepped in and brought about greater sales and marketing alignment.

Best ROI for a marketing and sales tool

Kommentare: Sales and Marketing automation

Vorteile:

The automation has helped our sales and marketing departments substantially. We have seen enough growth that the tool pays for itself.

Nachteile:

There are no current dislikes. However, whenever there is something I need changed, the support team is always there.

Great Customer Support and Out of the Box Features

Kommentare: Faster time to launch and marketing programs for lead generation can easily be set up.

Vorteile:

The on boarding process for new customers is great! The staff at MindMatrix are very hands on with training and teaching you how to use the platform. All the features you would want in a partner portal are built into the system. MindMatrix Solution is a great way to launch a portal quickly for partners. The marketing tools are great for lead generation.

Nachteile:

They have a little work to do on the UX of the portal and some of the tools do have quirks you need to get use to. Some of the branding can be limited if you are a picky designer like myself. But the support team has found work arounds for us and there is more updates coming for the system that enables more branding control. I have built fully customized Salesforce Partner Portals and you do get more control but the time and investment is much higher so its a trade off.

The best customer support in the biz.

Kommentare: We're able to offer channel marketing programs at scale to our customers, which directly impacts BroadSoft sales and revenue.

Vorteile:

MindMatrix gives us the ability to offer channel marketing programs at scale for our customers. More importantly, the customer support team is the best I've ever worked with.

Nachteile:

It's not the most intuitive for building out templates, but the team offers extensive training up front and amazing support anytime I need help.

Fantastic company to deal with and nothing is too much to ask

Vorteile:

This is an enterprise product and so have a mind-boggling number of features. Whenever I have been unsure how to do something, their support has always assisted and shown me how to use the software.

Nachteile:

Such comprehensive software has a steep learning curve, however the back office support can do a lot of the work for you,

We depend on this solution to maximize the effectiveness of our direct sales and our sales partners

Kommentare: We used it as a means of managing, educating and enabling our partner network which was widely spread and growing rapidly. It helped us to improve our lead pipeline through its marketing automation features, especially in terms of enabling our dealers to use marketing assets, yet to customize parts of that as needed within their markets.

Vorteile:

We were looking for a platform that helped our direct sales and supported our growing dealer network, as we transitioned to a more indirect selling approach. Our dealers/partners are spread across dozens of cities and we wanted to have a single platform to manage and enable them as we grew them and our product lines . The platform helped us keeping these partners engaged, our sales people productive and also to ensure that our marketing was able to use the marketing automation features to keep our lead pipeline active. Finding a single platform to serve all 3 purposes was one of the greatest benefits we experienced, since it offered us the highest leverage on our resources.

Nachteile:

There are a lot of features that come together, for the solution to be truly multi-purpose as identified above. With that comes the challenge of navigation and some complexities relative to the learning of various features and its locations on the UI, which we experienced. So bit of a steep learning curve or sometimes it required us to just slow down to deploy a few features and then move to the next. Luckily there is enough flexibility in the software to turn on/off features to allow for this type of a gradual deployment, which we took advantage of.

High Value. Very Engaged. Support Staff is the key to making it work.

Vorteile:

Mindmatrix is the very best email automation and marketing platform by far. My account representative is the engine that makes it all happen. Support staff is simply the best at what does and they approach is about my business and how Mindmatrix can close gaps in our lead generation goals. Without them, I would not be seeing the lead generation results we have been experiencing for over a year. I have actually explored other options for our company in the past and found a couple of other platforms I did like, but when I examined Mindmatrix further, I realized it all works because of their unique content and the very high value brings to the service.

Nachteile:

I wish it had a 2-way feed into our CRM, but it is not really an issue. We use Autotask and AT feeds into Mindmatrix. It would be nice to have data flow back into AT and/or Outlook. This is not a big issue though. It is more of a wish on my part.

Support is amazing. Not only is she patient and holds us accountable an helped us get more clients

Vorteile:

The ease of use. The playbook keeps us on track and helps us keep track of who we have contacted. The way it works with CRM is really great and again ease of use.

Nachteile:

cant' think of anything. The only thing i wish i would have done sooner was paying attention to using the playbook.

MindMatrix Platform

Vorteile:

There are alot of functions within the platform. You can set up multiple drips (email and social), send out emails, allow for tracking on assets that you use, and have reporting on it as well. Assets uploaded into the platform will automatically have cobranding as well -- as long as you have it set up that way. The interface is relatively clean and easy to use. The platform is robust and for those that do not have marketing resources/tools readily available or a smaller marketing department, this would be great for them.

Nachteile:

On the backend of the platform, setting everything up for users to use the platform is much more difficult. Building everything out (adding coding to allow for the cobranding, setting up the drip campaigns so users can use it, changing permissions for different user groups), took a while to figure out. The interface on the backend was much more messy and less organized and for a lot of the things we set up, we went through a lot of trial and error to make it work.

Our experience with it - fantastic. That's all there is to say about it.

Vorteile:

We have been using Mindmatrix for years. The platform they have for MSPs integrates with autotask's CRM and provides so much data it's fantastic. Their advisor calls each month make sure you are on track with your marketing and make this really valuable. Its like having your own marketing department for a fraction of the cost of a full time team. We run multiple campaigns and its very easy to track everything.

Nachteile:

The software works. There is a bit of a learning curve but any MSP should be able to figure it out, especially with the MindMatrix staff helping every part of the way.

Monthly calls are incredibly helpful. Prospecting becomes brain dead simple.

Vorteile:

I love being able to see what my prospects are responding to as well as have some well written, well thought out templates to use. It's incredibly helpful to work with a company solely focused on our industry -- managed IT services. Whatever advice they have to give, you can be assured that they have expertise to back that up.

Nachteile:

I have had some list issues and I find that frustrating to deal with. While the support teams will create anything I need, I don't find the creation of lists or emails intuitive. I know it will get done and I don't have to, but there are some times that I don't want to wait and would like to do it myself.

Mindmatrix marketing software fully meets our need for B2B marketing of our engineering services

Vorteile:

Offering way beyond the average marketing automation software, Mindmatrix marketing automation software is easy to use, feature rich and equipped with advanced marketing automation features. One such example being the automation of print marketing. Their marketing automation support and service is equally good. All in all, Mindmatrix works well for us!

I look forward to our monthly marketing calls!

Kommentare: It changed the marketing culture of Tier3MD.

Vorteile:

The leads it provides help our sales staff identify potential new customers. It also helps us get a handle on our website, and the traffic we receive.

Nachteile:

I have zero complaints! The software is extremely easy to use and the interface is simple. We log in and all the data we need is right there!

I have had a fantastic experience working with my account rep and the support team.

Kommentare: Able to send marketing material and blast emails to a large number of contacts easily.

Vorteile:

It is incredibly useful for organizing contacts and scheduling marketing material to go out. furthermore, in working with our account rep we have been able to schedule distribution of information and material in a way that gives us the best chance for impact.

Nachteile:

While the large volume of features allows it to be a useful tool for a wide range of uses, it can be quite dense in trying to navigate.

I have had a great experience using Mind Matrix

Vorteile:

I loved the scoring system , content, and our dedicated consultant. She is always so pleasant to work with and helped me a lot when I started working with the system.

Nachteile:

I really do not have any cons to list. The system works will with our CRM system and its easy to use.

Our Marketing has needed some help for years & with MindMatrix, we got exactly that.

Vorteile:

I like that everything we ever need is on one site & I like that support and customer service agents are there to help within minutes.

Nachteile:

Sometimes I get a little confused on how to navigate the site and where exactly the right place for me to go is.

Easy to use, fabulous customer service, very robust functionality, secure for channel marketing

Kommentare: Affordable channel marketing platform

Vorteile:

For channel marketing -- it is easy to switch in and out of instances to maintain security between clients. MM provides a ton of training both 1 on 1 and on youtube. Run campaigns, view analytics, create partner dashboards....MM consolidates multiple sales enablement tools into 1 easy system.

Nachteile:

Sometimes design can be limited but company is always open to hearing feedback on how to improve system.

Web-based tool is great, offline tools need some work

Vorteile:

The prewritten content is pretty high quality, even some of my most technical end users say they find value in it. The branding on the content is good and for the most part consistent, and the integration with my PSA is fantastic.

Nachteile:

The Outlook plugin makes my Outlook very slow (30+ seconds added to my load time) and the desktop application for notifying you of new endpoint activity crashes constantly. I'm unable to even log into the phone application to know how that one works.

Excellent use of our resources to add value to our company and our clients

Vorteile:

There are many pros to this software and their team, but I would like to highlight the most important to our company and the implementation of their software to their turnkey implementation, monthly consultation calls, and the API for our CRM.

Nachteile:

There really aren't too many cons that I can think of, but if I am asked to list one, I would say there is a small learning curve, but the consultants help along the way for peace of mind.

It's a simple tool that makes marketing pretty easy once you get used to it.

Kommentare: It keeps us relevant with prospects and leads. I haven't seen any sales as of yet.

Vorteile:

I like the integration into our CRM tool and how it just works on it's own for the most part. The articles are interesting and the content is high quality.

Nachteile:

The constant buttons that redirect you to a step by step process instead of just doing the thing they say. "update profile" could just go to the profile page, but instead it takes you to a long process. It took a special training just to see that the way to share contacts with other users you have to hit the "views" button which isn't really intuitive. I seem to stumble upon things more than I use tools to be honest.