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Über DocuPhase

DocuPhase ist eine komplette browserbasierte Plattform, die Unternehmen auf der ganzen Welt unübertroffene Effizienz und Leistung bietet.

Erfahre mehr über DocuPhase

Vorteile:

Also, I know if I have any issues I can call DocuPhase with anything and they're right there to help.

Nachteile:

Navigation through the application is not intuitive and cumbersome. The validations on data entry seem to miss the fact that the end goal is a valid application to the state.

Bewertungen zu DocuPhase

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,3
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

8,4/ 10

DocuPhase hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 87 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (87)

Harsha
Harsha
Sharepoint Administrator in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Awesome! It's been amazing experience to work with:) Great Supporting team! Would highly recommend!

4,0 vor 7 Jahren

Kommentare: Paperless & Automate operations.
Document/Workflow/Form Management System
Analytic Reports

Vorteile:

+ If you need to go paperless, automate operations, or implement Robotic process automation this is the best software in Contemporary Market world. + Great solution for document workflow Management. + Hyperlink feature on each level of document management is a great feature. + Adding Notes and sharing documents via Email management is a nice option to have. + Exciting to learn more about Analytics Tool.

Nachteile:

-> Performance: It is taking couple of minutes time to load large documents (No Performance issues on small files). - Would like to know if Search function has option to add best bets on Global Search -> Once we select the application, it would be good if we have a search option in that particular application level (like Global Search). -> Being able to understand It as an emerging company, Would like to see if there is more scope for Employee Collaboration on sharing ideas like a Message Chatting tool within DocuPhase to share and discuss about the document management. -> Hyperlink feature on each level of document management is a great feature, would love it more if this hyperlink feature is also in Workflow history management level to make administrator's Job Easy down the years on a given document history.

Antwort von Docuphase

vor 7 Jahren

Hi Harsha, Thank you for the review, and for the kind words. I know that our teams have been trying to get together for some additional projects lately, and I'll fold some of these suggestions into those conversations. There's a lot of really great suggestions in your response as well, and we'll take those seriously. I'll pipe them back in to our product team so that we can game plan some of those enhancements internally. In the meantime, you can always submit your own enhancement requests here: https://docuphase.ideas.aha.io/ Thanks, Mike Morris Customer Success Manager @ DocuPhase

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fairly powerful, easy to organize files but difficult to set up and high learning curve

4,0 vor 7 Jahren

Vorteile:

The ability to link files across applications is great. You can click on a PO number and view the PO, any invoices related to the PO, and any receipts that individuals have scanned in.

Nachteile:

Browser compatibility is not great, many of the features are only available on IE, and must be set up in a specific way. Also, the mobile app used for scanning receipts has not been updated in a long time, and it does not work with iOS 11.

Antwort von Docuphase

vor 7 Jahren

Hello, Thanks so much for the review, and for reaching out. We'd love to chat regarding the browser compatibility, as I think you're on an older version and we can introduce you to the HTML5 viewer, which works across all modern browsers. Let's chat and see if that's a good fit. customersuccess@docuphase.com Thanks, Mike Morris Customer Success Manager @ DocuPhase

Aaron
Office Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The program is very useful, but when there is a problem that I can't solve in-house, it's difficult.

3,0 vor 7 Jahren

Kommentare: Saving time, providing all of our hard-copied data at our fingertips digitally.

Vorteile:

Customization capabilities, ease-of-finding results, search capabilities, scalability, when iLink works it saves a ton of time

Nachteile:

iLink is EXTREMELY temperamental - at best - and works only 10% of the time. When there are problems with ScanDox/Upload Manager, the solution that fixed the problem the time prior doesn't always work, which leads to a tech support request .

Antwort von Docuphase

vor 7 Jahren

Hey Aaron, I'm sorry to see your support rating. We pride ourselves on the nature of our support, and would hate to feel as though you're unsatisfied. I've been chatting this over with some other resources internally, and we'd like to pick your brain later this week about ways you feel as though we could improve. Expect that we'll follow up with you this week regarding your concerns, and then put measures in place to improve. Thanks, Mike Morris Customer Success Manager @ DocuPhase

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall Success

4,0 vor 7 Jahren

Kommentare: The ability to track projects and tasks through this software has helped with visibility and streamlining of the end users' time, allowing them to be more productive as a whole.

Vorteile:

This product has proven to be very adaptable for our vast business needs. The in-depth ability to track within the workflows and documents is also an attractive feature.

Nachteile:

Load times can sometimes cause issues, in addition to hang-ups, where certain services must be restarted.

Antwort von Docuphase

vor 7 Jahren

Hello, Thanks so much for the review. We really appreciate the list of Pros that you've stated, and that you feel your implementation has been successful. I'd be curious to follow up with you regarding some of the service issues and load times, and will attempt to follow up accordingly. Thanks, Mike Morris Customer Success Manager

Hasbullah
Hasbullah
Sales And Marketing Specialist in Malaysia
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Treeno review

4,0 vor 3 Jahren

Vorteile:

Things that i really love with Treeno is, it is very easy to filling document and collaborate it with my colleague.

Nachteile:

Some of the feature and workflow is really confusing, and there are no manual or guidance that user can refer to make it easier. We had to try it our-self.

Eri
Eri
Technical Solutions Designer in Dänemark
Verifizierter Nutzer auf LinkedIn
Versicherung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software with great opportunities for evolved document management

5,0 vor 7 Jahren

Kommentare: Versatile workflows, easy UI with great intuitive design

Vorteile:

I like how versatile it is and how much you can customize despite being out of the box. Many features and great support teams

Nachteile:

We have had some issues with upgrades through the past, where the support teams have had issues finding solutions to quite simple bugs that were prominent even before upgrading

Antwort von Docuphase

vor 7 Jahren

Hi Eri, Thanks a lot for the review. It's been great working with you and the rest of the Bupa team. I'll follow up with you regarding the support concerns as well, because we'd definitely like some feedback on how you feel we can improve there. Thanks, Mike Morris Customer Success Manager

Jeremy
Jeremy
VP Finance in USA
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Help solve business challenges and support is excellent. Can automate nearly anything.

4,0 vor 7 Jahren

Kommentare: Helps scale business process, automate data-oriented tasks and is flexible enough to use anywhere in our organization.

Vorteile:

Can be used to automate and store documents for any process, department or team and has outstanding integration capability. Highly expandable in regards to progression workflows and document storage containers.

Nachteile:

Web form has limited ability to customize. It is functional, but could use a face lift and functionality overhaul.

Antwort von Docuphase

vor 7 Jahren

Hey Jeremy, Thanks for taking the time to get a review together for us! We appreciate the time, and are looking forward to the upcoming project with you. If there's anything you need in the meantime, please let us know. Thanks, Mike Morris Customer Success Manager @ DocuPhase

Arthur
Management Accountant in Australien
Verifizierter Nutzer auf LinkedIn
, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The team at Docuphase are able to solve every idea I have and the software is a massive time saver.

5,0 vor 7 Jahren

Kommentare: Our volume doubled since we chose Docuphase yet we have not needed to hire any additional staff yet. Staff have become accountable for their errors and we have been able to implement changes to our workflow to prevent any mistakes intentional or not.

Vorteile:

The flexibility of the forms along with the workflow make it great for getting proper approvals for your processes but also automating the actual task linked to the form.

Nachteile:

Probably the only thing I don't like is that I normal users don't see the progress of items they have processed once they have gone on to the next person without checking the actual document. Again docuphase have ways of showing this both by just giving more access or via a custom form.

Antwort von Docuphase

vor 7 Jahren

Hey Arthur, We really appreciate the kind words in your review, as well as your partnership. It's been such a pleasure to work with you and the rest of the Aidacare team. Thanks, Mike Morris Customer Success Manager @ DocuPhase

Tim
IT Supervisor in USA
Verifizierter Nutzer auf LinkedIn
, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Young company making big strides

4,0 vor 7 Jahren

Kommentare: Way to manage our documents in Accounting and Purchasing

Vorteile:

The software has a lot of possibilities. The support team is fantastic in keeping you on the right track with issues and problems. I see a multitude of growth moving forward with this young company.

Nachteile:

Lots of moving pieces which can get confusing which part does what. We have over 6 divisions which due to work flow can require different methods. I would like to see their software completely integrated into one package instead of so many pieces.

Antwort von Docuphase

vor 7 Jahren

Hi Tim, Thank you for the kind words, and for taking the time to leave a review. Electro-Mechanical has been a great partner, and we appreciate your business. If there's anything at all we can do for you, never hesitate to reach out. Thanks, Mike Morris Customer Success Manager @ DocuPhase

DiJuan
DiJuan
Global Telecommunications Manager in USA
Verifizierter Nutzer auf LinkedIn
Öl & Energie, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

DocuPhase has been a wonderful solution for our accounts payable team here at Total Safety.

5,0 vor 7 Jahren

Kommentare: Reduction of paper to reduce costs
Quick document storage and retrieval

Vorteile:

The user interface is the best aspect in my opinion. I am curious as to how the mobile app will work since I have not installed it on my iPhone yet. I am excited about the opportunity to use the "On the go mobile capture feature"

Nachteile:

Troubleshooting desktop browser compatibility issues. Some of our user base is required to use legacy versions of Internet Explorer on their workstations. I was told that this is a obstacle which our help desk technicians struggle to overcome.

Antwort von Docuphase

vor 7 Jahren

Hi DiJuan, Thank you so much for the kind words. I know that we're looking at moving you to a version shortly that is no longer reliant on Internet Explorer, which will definitely resolve some of those issues. If there's anything else you can think of, please let me know. We love hearing from you! Mike Morris customersuccess@docuphase.com

Abraham
Mechanical Engineer/Designer in USA
Öl & Energie, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My Experience with Docuphase

5,0 vor 2 Jahren

Kommentare: Like I mentioned before, I would say Docuphase allows me to keep up with my priorities because I'm able to see what document is currently being reviewed or approved. It makes me productive and efficient with my work.

Vorteile:

So far I would say that the most beneficial feature from Docuphase would be the workflow tasks configuration. This allows me and my team to stay on top of our work but also allows us to review our work one last time before officially sending it over for approval.

Nachteile:

If I'm being honest, I don't think there is a specific feature I did not like. The only suggestion I would make is to provide a basic tutorial for new users to see how to operate or navigate the basic stuff within Docuphase.

Debra
Administrative Assistant in USA
Staatsverwaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Somersworth Housing Authority

5,0 vor 2 Jahren

Kommentare: so far, your customer service has been able to do a conference call with me and our IT dept so that we can update changes to our system to match your changes to get us back up and running.

Vorteile:

The software is fine, but when your company does updates and changes to your system, you need to contact the customer so that we can alert our IT departments to coordinate with you to make the same changes on our end. This has happened a few times in the last few months and it is extremely frustrating when we can not see what is scanned because of updated changes done by you without us knowing.

Nachteile:

when you make updated changes to the system that effect our using the program on our end.

Everette
Attorney at Law in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Have been using for at least 10 years and it is a very valuable tool for our office

5,0 vor 7 Jahren

Vorteile:

We have used the software to store our closed files for a number of years and it is very nice when we need a back file to be able to bring it up very quickly and easily. It is easy to find any page in the file we night need and to email or copy any or all pages of a document. We no longer have to go to the attic to retrieve a file and manually search through the file foe the document you need. It is there at your finger tips with a few key strokes. The program saves a lot of space and time. Very glad we have it.

Nachteile:

Not being able to scroll through a file is my first complaint. Not being able to add document to a file has been a major issue. Indexing of the file is very time consuming process. You need to have character recognition should be a part of your program. With OCR it would be much quicker to scan old file in to the program. Having to log in and out of the program is also a feature I do not like. To my knowledge you offer no training with the program so I am sure there are lot of features we do not know how to use. The vendor that sold the program to us has tried to train us but like most programs you only learn about 10% of the features offered.

Antwort von Docuphase

vor 7 Jahren

Hi Everette, Thank you so much for the kind review, and for being a longtime customer. Regarding the cons, I'm going to reach out to schedule some time for us to talk further, as I think that we can help to take care of some of these issues. We offer a top-rated OCR program that we can deploy quickly and efficiently as well, so we may be able to help you save even more time there. I look forward to speaking with you soon, Michael Morris Customer Success Manager @ DocuPhase

Chris
VP, IT in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Electronic Document Management Software solutions that integrates with OCR

4,0 vor 4 Jahren

Kommentare: The experience with Treeno overall is highly satisfactory. The sales, engineering, and support staff are friendly, knowledgeable, and agile to fit the perfect EDM solution for all lines of business.

Vorteile:

The solution design of the EDM software combined with the OCR solution enabled our company to move to a paperless and more efficient way to process and store critical documents such as invoices. The cloud-based platform makes the decision easy to implement. Post-sales support is readily available and moves quickly.

Nachteile:

As with any new software implemented in a business, user training can be a challenge. Since the solution was implemented, there have been more documentation of processes and self-help guides.

Kevin
I/T Management Consultant in USA
Staatsverwaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

All in One

5,0 vor 6 Jahren

Kommentare: My overall experience with DocuPhase has been nothing but great. From customer service, ease of use and quick response times they top notch.

Vorteile:

This is a wonderful document management application. Our company were still using the older out dated ScanDox , iSynergy and server. Now that we've Windows Servers and SQL, and workstations we upgraded Docuphase. Great improvements in both applications, especially iSynergy. There is no longer the need for plugins, the interface is sleeker and much faster. Document searches are much faster. The customer service for the upgrade and support was incredible. That is the norm for this company. The upgrade and roll out was well planned and coordinated.

Nachteile:

Not the cheapest solution, but most the costs were because we were so behind the curve with their upgrades as well as our servers and databases.

Roxanne
Housing Officer in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Docuphase is a must have for office/remote hybrid workplaces

5,0 vor 2 Jahren

Kommentare: It is so much easier to access, organize and retain files than traditional paper files.

Vorteile:

It can be accessed through a web browser from anywhere. I can access my files while at the office or remote.

Nachteile:

I have not had any negative experiences thus far.

Jerome
Director of Print Fulfillment in USA
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy user adaptation, system could run a little faster though. Too much lag time sometimes

5,0 vor 7 Jahren

Kommentare: Each manager/director within a department can now have accountability for their department as well as each employee. Through rules based workflow and tracking via logs, each function can get closer to achieving operational efficiency.

Vorteile:

Central Repository, Progression. Admin duties are relatively quick to pick up and learn. Alerts and real time statuses are the perfect way to get buy in from Departments new to the concept.

Nachteile:

Patches take too long. Wish they would get feedback from users as to what is not working well for them. Wait is too long for iDatix customer support, bad for keeping day to day business afloat. Speed needs improvement.

Antwort von Docuphase

vor 7 Jahren

Hi Jerome, We really appreciate your feedback. I'd love to arrange a call to discuss your feedback on our support team, and see how we can improve there. Please feel free to reach back out, and we can make that happen. Otherwise, thanks for the kind words regarding the platform. -Mike Morris Customer Success Manager

Angela
Accounting in USA
Medizinische Geräte, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for docs

5,0 vor 2 Jahren

Vorteile:

This software is very easy to use and maintain.

Nachteile:

There is nothing I do not like about this software.

Michelle
Corporate Controller in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Docuphase has been a great partner to create efficiencies in our Accounts Payable process.

4,0 vor 7 Jahren

Vorteile:

The Docuphase team are fantastic collaborators, as we look for solutions together. The Docuphase software is very intuitive yet flexible to allow for customized solutions.

Nachteile:

The software could be a bit smoother regarding the integration of the approval forms, and some functionality (e.g. emailing invoices) could be more user friendly.

Antwort von Docuphase

vor 7 Jahren

Hi Michelle, Thanks so much for putting a review together for us. We appreciate the kind words, and would love to talk through your cons to get some feedback on how you think we could make some things better. SEI has been a great partner and we truly appreciate your business. Thanks, Mike Morris Customer Success Manager @ DocuPhase

Cansu
Senior Finance Manager in UK
Konsumgüter, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Cost effective functional document management tool.

5,0 vor 2 Jahren

Kommentare: I liked it in general. It was suitable for my intended use. It is behind compared to other software that I use only in terms of interface.

Vorteile:

Affordable. Customer support is very sweet. The ease of filing documents is impressive. Workflow tools are versatile and intuitive.

Nachteile:

The user interface is confusing. That's why I find the platform boring. The interface needs to be more smooth and colorful.

Lauren
Accounting Assistant in USA
Öl & Energie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of Use

5,0 vor 5 Jahren

Kommentare: The ease of use would be the best thing about DocuPhase. It's intuitive and processes our stuff pretty quickly.

Vorteile:

We can keep track of all paper for accounts payable, AFEs and POs through DocuPhase and then it exports into SL or main business system.

Nachteile:

It didn't keep up with our growth and it kept breaking down.

Kris
Controller in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

We've been using the system for six months and so far our experience has been great.

5,0 vor 7 Jahren

Vorteile:

I really like the automation of the system and the workflows. I have seen a reduction in data entry errors and has been a great time saver in chasing down approvals.

Nachteile:

For me, there are only two cons with the system: (1) occasionally it'll get really slow and may take longer to generate the form. Support has been great at resolving with it does happen. (2) I'm on the West Coast and Support is on the East Coast, so if it's late in the day, there may be a delay in response.

Antwort von Docuphase

vor 7 Jahren

Hey Kris, You and the rest of the Ovation team have been such a pleasure to work with. We really can't thank you enough for your support and partnership. I totally understand your concern about support time overlap, and we're working to take some steps toward better offerings in that direction, so stay tuned! Thanks, Mike Morris Customer Success Manager

Brian
Director of Business Operations in USA
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

DocuPhase - Implementation

5,0 vor 2 Jahren

Kommentare: We had a lot of agreements that needed signed by multiple parties. This product made it easier for us to streamline the process and track signatures.

Vorteile:

I was an easy way for our District to process a lot of agreements in a timely manner. The documents are then saved electronically which saves me time and organization.

Nachteile:

The integration was not difficult other than my own technological background in working with files electronically. It was an easier than normal, for me, product to get the hang of.

Kerry
Campaign processing manager in USA
Fundraising, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

DocuPhase

5,0 vor 5 Jahren

Kommentare: N/A

Vorteile:

Easy to use and customer service is great

Nachteile:

I have no problems with this software at all

Russ
Vice President, Operations in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I find the DocuPhase application to be clunky and shows a serious deficiency in usability.

2,0 vor 7 Jahren

Vorteile:

The ability to apply files to DCF in a semi-automated fashion. It has the capability to audit users actions withi

Nachteile:

Navigation through the application is not intuitive and cumbersome. The validations on data entry seem to miss the fact that the end goal is a valid application to the state. The approval process is too lengthy.