Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über Freshdesk

Freshdesk ist eine nutzerfreundliche Kundendienstsoftware, die über 40.000 Unternehmen dabei unterstützt, herausragende Kundenerlebnisse zu schaffen.

Erfahre mehr über Freshdesk

Vorteile:

Freshdesk is beyond easy to use. I love how simple it is to assign tickets to the relevant team member and how ticket responses are so quick and easy.

Nachteile:

Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow.

Bewertungen zu Freshdesk

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,5
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,6/10

Freshdesk hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 3.283 Nutzerbewertungen auf Capterra.

Hast du Freshdesk bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (3.283)

Torre
Torre
Owner
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Client Friendly Ticketing System

5,0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Die Probleme liegen im Detail.

3,0 vor 7 Monaten

Kommentare: Für kleine Unternehmen, gut nutzbar, sobald die Organisation grösser wird, und die Strukturen komplexer, nicht zu empfehlen.Man konzentriert sich auf KI Features, die nicht funktionieren, und vernachlässigt die komplett das Basisprodukt.

Vorteile:

Anwenderfreundlichkeit ist gut, für die Supportmitarbeiter. Administration und Reporting für grössere Organisation sehr schwach.

Nachteile:

Freshcaller hat sehr viele Schwächen die sich besonders in grossen Organisationen zu Showstoppern werden können.Wenn Mitarbeiter auf verschiedene LOBs gekillt sind, können mehrere Anrufe gleichzeitig eingehenPriorisieren von LOBs nicht möglich.Reporting inkonsistentDie einfachsten Features, wie z.B. dass ein Mitarbeiter einen anderen anruft, nicht möglich bzw. seid Jahren in Entwicklung.Support, oft ungenügend, und bald nur noch gegen einen Aufpreis wenn man Technischen Ansprechpartner möchte.

Angelina
Online Marketing Manager in Deutschland
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Einfach Implementierung und Top Service

5,0 vor 3 Jahren

Kommentare: Wir nutzen Freshdesk für unseren Service, da wir vorher alles über Outlook beantwortet haben. Da wir täglich mehrere hunderte Mails bekommen und die Kunden nach 24 Stunden schon ungeduldig werden, ist ein Ticket-System, das automatische Nachrichten versendet optimal.

Vorteile:

Das Produkt ist wirklich super einfach zu bedienen und einzurichten. Der Support über den Chat antwortet auch immer innerhalb weniger Minuten und konnte bei jedem Problem eine schnelle Lösung finden - nicht nur für uns als Nutzer, aber auch für unseren Programmierer, der eine Schnittstelle zu unserer Webseite eingerichtet hat. Hier wurde auch die Einfachheit gelobt.

Nachteile:

Das einzige negative war, dass die Testumgebung nur beim teuersten Paket enthalten ist.

In Betracht gezogene Alternativen: Zendesk Suite

Gründe für den Wechsel zu Freshdesk: Wir haben Freshdesk vorgezogen, weil es bei Zendesk kostenpflichtig war, dass die Daten in Europa gespeichert wurden und bei Freshdesk bei deutschen Kunden automatisch dabei war. Datenschutz hat bei der Auswahl eine große Rolle gespielt.

Mohammad
Mohammad
IT Systemkaufmann in Deutschland
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Hilfreiche Kundendienstsoftware und auch flexibel beim Nutzen

4,0 letztes Jahr

Kommentare: Sehr Hilfreich und es ist noch gut zu empfehlen

Vorteile:

Freshdesk hat richtrig viele Tools und Futures, damit man nutzen kann für ein bessere Teamarbeit. Zu zweite ist auch günstig, also passt meistens zu allen

Nachteile:

Beim Öffnen das Programm, dauert etwa Zeit. Außerdem wäre noch besser mehrere Tools erstellen, um der Arbeit noch mehr verbessern

Benjamin
IT- und Digitalisierungsberater in Deutschland
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Solides Ticketing

5,0 vor 4 Monaten

Vorteile:

Mir gefällt die einfache Handhabung des Systems. Das System ist wirkllich schnell verstanden und eingerichtet.

Nachteile:

Die Auswertungsmöglichkeiten sind stark beschränkt. Ich kann allerdinsg nur von der Growth Variante sprechen.

Mathias
Buerokaufmann in Deutschland
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Einfach und Günstig

5,0 vor 6 Monaten

Vorteile:

Preisgünstiges Ticketsystem, viele Funktionen

Nachteile:

In der kostenlosen Variante nicht viele Möglichkeiten ein Ticketfeld zu erstellen

David
IT Administrator in Deutschland
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Freshdesk eine Effiziente Kundenbetreuung

5,0 vor 8 Monaten

Vorteile:

Freshdesk bietet eine benutzerfreundliche Oberfläche, die es Benutzern leicht macht, sich einzuarbeiten und produktiv zu arbeiten

Nachteile:

Einige Nutzer haben festgestellt, dass Freshdesk in Bezug auf die Preisgestaltung relativ teuer sein kann, insbesondere wenn sie viele Agenten oder erweiterte Funktionen benötigen

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Schnell einzurichten & Leicht zu bedienen

5,0 vor 6 Monaten

Vorteile:

Freshdesk lies sich problemlos implementieren und der Schulungsaufwand aller Nutzer war erfreulich gering.

Nachteile:

Gelegentlich gibt es Prozesse, welche nicht 1:1 abzubilden sind. Aber dies ist i.d.R. sehr leicht zu beheben.

Barbara
MTA in Deutschland
Psychische Gesundheitsfürsorge, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Meine Erfahrungen mit Freshdesk

4,0 letztes Jahr

Vorteile:

Dass Freshdesk cloudbasiert ist und leistungsstarke Lösungen bietet

Nachteile:

verschiedenste Konversationen von unterschiedlichen Kanälen werden zusammengefasst

Meikel
Freelancer in Deutschland
Design, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Wichtiges Tool für Unternehmer

5,0 letztes Jahr

Kommentare: Bekomme positive Rückmeldung meiner Kunden und das ist ausschlaggebend.

Vorteile:

Für die Unterstützung bei Interessenten und Kunden ein Top Tool

Nachteile:

Bisher keine Nachteile, darum habe ich nicht negatives zu berichten.

Saskia
Saskia
Senior Director Sales Marketing in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Convenient and reasonably priced

5,0 vor 9 Monaten

Kommentare: Freshdesk from our users is crucial as a consumer app. With Freshdesk, our customers can quickly and easily send us comments or concerns, and my staff can quickly and simply respond and stay in touch with the customer. Each feedback ticket may then be monitored to ensure it was addressed and resolved in a timely manner.

Vorteile:

We've been using Freshdesk for years and are quite pleased with our decision to switch from Jira. With so many tickets, we quickly outgrew Jira, which caused it to break often and make its interface cumbersome. After years of problems, we finally made the transfer to Freshdesk. When compared to Jira's pricing and functionality, it's hard to top this deal. Since we'd lost our previous wiki and needed to start again, we used Jira's streamlined setup process to create a new one. It's a combination of the help desk's ticketing system, online chat, email, and a comprehensive knowledge library.

Nachteile:

There is nothing I dislike about Freshdesk. As a support desk tool, it much above our expectations, therefore I will be investigating their other offerings.

Jacqueline
Director of Technology in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Freshdesk -small IT Team, large campus. NO problem!

5,0 vor 2 Wochen Neu

Kommentare: My overall experience moving our helpdesk operations to Freshdesk was extremely positive and simple to implement. We started out with the free trial and quickly decided to purchase the Pro version. Our productivity with ticket management increased beyond what my expectations were and the fact that we could keep the tickets forwarded the same way through an existing email address made the transition process transparent to the rest of the community.

Vorteile:

We made the move to Freshdesk because of its features and Mobile app. Immediately, my team found the interface far superior to our previous helpdesk application. The filtering and merging of tickets allows us to keep track of our busy workload while the mobile app helps us stay updated while on the go across our 200 acre campus. We can see in realtime what is happening with a ticket status and can respond accordingly. No time is wasted because of duplication. We have also built out our solutions section with FAQ articles that we can easily link in our tickets. When you have a team of 3 for 180 FTE, 700 students and 1,500 parent constituents that you provide technical support to, you need a tool like Freshdesk to keep you as agile and efficient as possible!

Nachteile:

We currently only use Freshdesk in the IT dept. I would love to expand our school's use of Freshdesk to other areas but the per agent cost may become a barrier to doing this.

In Betracht gezogene Alternativen: Asset Essentials

Warum Freshdesk gewählt wurde: We made the switch from Spiceworks to Freshdesk because we became frustrated with some of the limitations we were finding with our current solution at the time. We appreciate the clean and modern interface with simple to use reporting and slick dashboard metrics.

Zuvor genutzte Software: Spiceworks Cloud Help Desk

Gründe für den Wechsel zu Freshdesk: We actually did purchase another solution for our Operations dept. but quickly found that it would not fit our needs in IT. We are so glad we went with Freshdesk because the other vendor made a 1yr commitment so cost prohibitive that the school was forced to enter a 3 yr. contract for a new software application. Needless to say, the other vendor did not live up to expectations. I am thankful for Freshdesk every time I have to engage in a support ticket with the other vendor.

Jeff
CEO in Kanada
Design, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping

3,0 vor 4 Jahren

Kommentare: Mediocre at best - it does what every other support desk system does - assign & distribute tickets, some automation etc. etc. I've submitted the above feature request for very basic date based filter & displays that any email system should have and what is supposed to be an advanced business management tool completely lacks this.

Vorteile:

For years I've been asking for date filters - something as simple as "see all emails sent by this client between 2020-04-10 to 2020-04-15" - NOTHING. To make matters worse, when looking at older emails in a list, it doesn't even show the date - it will show some ambiguous phrase like "About a year ago" which lumps in a 6 month period. If you want accurate tracking of communication, forget it. If you have one off emails that you'll never need to see again once resolved, maybe. If it weren't for the fact we have so many existing records with this company we'd switch but we are stuck, and years of asking them for a simple feature to either allow date based searches OR at least display actual date of email, has been futile. Regret having chose this as our support desk provider for our team of 8!

Nachteile:

The lack of basic and very simple features such as filtering emails/communication by date, or even displaying an accurate date. What business runs on emails that show the date on a list as "About A Year Ago"? Absolutely horrible for business management or record keeping. If you want to manage long term relationship with clients and be able to look up conversations quickly, DO NOT USE FRESHBOOKS.

Alistair
Commercial Director in Südafrika
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good software, support a let down

4,0 vor 3 Monaten

Kommentare: Painful in terms of getting what we need. The software is good but everything else around it is a let down

Vorteile:

The system is comprehensive with a lot of features and plugins

Nachteile:

The setup process was painful. Call after call booked in with nothing really being achieved. We ended up figuring most things out ourselves. Ongoing support when there are issues is painfully slow and I feel most of the guys supporting don't understand the system fully themselves

In Betracht gezogene Alternativen: Front und Zendesk Suite

Warum Freshdesk gewählt wurde: Useresponse had good software but was limited to WhatsApp integration and we use telegram which didn't work effectively. [sensitive content hidden] was particularly unhelpful when we were over charged and refused a refund even though it was a system issue. On principle we left.

Zuvor genutzte Software: UseResponse

Gründe für den Wechsel zu Freshdesk: Freshdesk ticked more boxes and worked better with the team. We had very specific asks around Telegram and the way our company works and this was the only product that could accommodate

joe
Director of Operations in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple but powerful ticket system

5,0 vor 4 Wochen Neu

Kommentare: Overall positive feedback. We would like to see features be able to be added on ala cart. we would also like easier integrations such as billing and inventory software to easier manage items being sold.

Vorteile:

We can keep track of our tickets and see them grouped in the dashboard. I can see at a glance if anything is overdue and what is actively open. I can run metrics to see how many tickets on average we get incoming per day. The field service add on allows us to have customer sign their work order upon completion and keep track of time.

Nachteile:

Certain features are not ala cart. Depending on the feature you want, you'd have to upgrade your whole plan and get even more features that you might now want. sometimes when we are replying in a ticket, the curser jumps to the beginning. We haven't been able to figure out if its a keyboard combination or shortcut that is doing it, or something else.

Isael Alexander
Isael Alexander
Network and Comunication Analyst in Dominikanische Republik
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best way to manage projects and incidents

4,0 vor 2 Monaten Neu

Kommentare: It has been of great help, it has helped us a lot with the management of incidents in the company and to manage each project in a better way.

Vorteile:

It is a very complete tool, it is very easy to manage the incidents of daily life and to manage or administer tasks and projects it is one of the best tools

Nachteile:

It is a very good tool but the cost is usually a little high so it should be taken into account when purchasing it.

Beverly
Customer Service Executive in Litauen
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An Iconic and Straightforward Help Desk Tool.

5,0 vor 2 Wochen Neu

Kommentare: It provides 24/7 customer support thus increasing customer satisfaction.

Vorteile:

It is simple to communicate and engage with our customers in multiple communication channels via live chat,calls,emails and SMS using Freshdesk.It streamlines and automates customer service workflows.It handles and responds to our customers enquiries faster.

Nachteile:

I lack anything to complain about this Help Desk tool.

Meet
Cloud Engineer in Indien
Computer- & Netzwerksicherheit, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review for freshservice

5,0 vor 2 Monaten

Kommentare: It is a must have product as per my point of view to develop a growth and manage your tasks

Vorteile:

It is one stop solution for every thing to manage the problems as well as the time taken for particular task

Nachteile:

As of now everything i like about it. there are no such dislikes

Nidhi
Senior Implementation Consultant in Australien
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Freshdesk Features

4,0 vor 3 Wochen Neu

Kommentare: It is not bad. It has some good features and some average.

Vorteile:

-Easy to search -Keeps the history. -Contact Management -Real time notifications

Nachteile:

-It should have a time entry feature also where we can directly put time against the ticket we worked on.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great IT Ticket System

5,0 vor 4 Wochen Neu

Vorteile:

We have been using Freshdesk for years and a very satisfied with how it works and its API functionality with other platforms.

Nachteile:

There are a couple of automations we would love to use but they simply do not exist in the platform.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationsdienst, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Freshdesk is a great alternative to over priced industry stalwarts.

4,0 vor 5 Jahren

Vorteile:

Freshdesk has been a breeze to set up and use effectively. My team loves how easy it is to quickly work through tickets. We heavily use Trello and their integration is top tier. When issues do come up, the support team is always available to answer my questions. Even when it doesn't support a particular workflow, I've always been given excellent suggestions to work around its limitations.

Nachteile:

Many integrations are v1 products that were built years ago and never updated. Salesforce integration needs a lot of work. We had to disable it because it was using too many API calls.

In Betracht gezogene Alternativen: Zendesk Suite

Warum Freshdesk gewählt wurde: Salesforce Service Cloud is a pain to configure. It's it pretty much unusable unless your company has an on-staff Salesforce developer. You can only configure very basic functionality via the admin options.

Zuvor genutzte Software: Salesforce Service Cloud

Neal
Neal
Practice Manager in Kanada
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very solid help desk software

5,0 vor 4 Jahren

Kommentare: I started as a free user and found it extremely versatile. My first hiccup was that, as a free user, when the advanced features that were included expired, they disabled my account. Instead of scaling it back it just went offline without warning. Once that was fixed we found an excellent way to continue with the free account until they implemented a "spam" update that invalidated all tickets sent to any email address except our main address. Again, this was done without warning and we were offline for 3 days. We have subscribed but it was done more out of necessity rather than being able to upgrade for full features.

Vorteile:

I like the fact that it has a dedicated APP for mobile use, that I can use Email to respond to tickets, great search functionality as well

Nachteile:

Interface could use an update to be more compact and show more information in a single screen. right now a ticket takes up pretty much every part of the display. Also, IOS app is slow on startup and refreshing

In Betracht gezogene Alternativen: Zendesk Suite

Warum Freshdesk gewählt wurde: Many Many more features, great consolidation of my client base.

Zuvor genutzte Software: Spiceworks Cloud Help Desk

Gründe für den Wechsel zu Freshdesk: More features and better pricing than Zendesk.

Raymond
Software Development Manager in Südafrika
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Freshdesk review by software dev manager @ Regenesys Business School

5,0 vor 4 Jahren

Kommentare: Awesome.

Vorteile:

The ease of use, both for the agents as well as the clients is pretty awesome. Being able to pull out detailed reports concerning not only the tickets on the system and their categories and statuses, but also seeing agents' performances makes this product recommendable for me.

Nachteile:

The fact that I have to log in twice, once for freshdesk and then again for freshworks, before I can gain access to our freshdesk platform really irks me sometimes. An SSO would go a long way in preventing this. Also, being to integrate with Jira proved unsuccessful for me.

In Betracht gezogene Alternativen: Spiceworks Cloud Help Desk

Warum Freshdesk gewählt wurde: Coz Freshdesk proved to be a better product

Zuvor genutzte Software: Spiceworks Cloud Help Desk

Gründe für den Wechsel zu Freshdesk: Ease of use for agents and clients as well as reports.

Rich
District Technology Director in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Using FreshDesk for 3 years and Still Going Strong

5,0 vor 4 Jahren

Kommentare: Teachers generally create tickets for me with problems they have with technology. Administration creates tickets for me to evaluate different education systems, set up systems for teachers, arrange training, or pretty much anything. It's all documented in detail in the ticket, along with pictures, links to articles, whatever I need.

Vorteile:

The software is easily customizable, and fairly easy to use. Being able to see the notifications pop up on my watch and access tickets from my Google Pixel phone is a lifesaver. Teacher's can't be bothered to log in to a portal to create a ticket, so we customized Fresh Desk so they could simply send an email of their problem to [SENSITIVE CONTENT HIDDEN] and it would create a ticket for them. I can reply to them right from within the help desk system. Initially we had it set up for two agents and purchased the next level plan. Our Maintenance Supervisor ended up not using it so we backed down to the free version. The virsatility of multiple plans is a major plus. Their support is quick, and eager to help. They will actually go out of their way to help you.

Nachteile:

The only con is probably easily fixable-- When I close a ticket, it of course emails the teacher letting him/her know. But they inevitably always reply with Thank You, which reopens the ticket. Other than that, it is a perfect system!

Thabo
Thabo
Managing Director in Südafrika
Verifizierter Nutzer auf LinkedIn
Metallabbau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TMI-SSP (PTY) LTD

5,0 vor 4 Jahren

Kommentare: Wonderful, I really like their 24hrs support system

Vorteile:

With 5 years in business, we started seeing change in our revenues and employee behaviour in the last 2,5 years of using FRESHDESK. We stopped for sometime thinking maybe we could continue without these tools and a huge gap opened up thus we had to go back to the tried & tested.

Nachteile:

Ease of business Friendly Interface Work Anywhere (App or Web)

In Betracht gezogene Alternativen: Zendesk Suite

Warum Freshdesk gewählt wurde: They rely too much on chat bots The only person who spoke to me was their sales rep when she was selling me their product Poor response time to email queries (support is too slow) No 24hrs support

Zuvor genutzte Software: Salesforce Sales Cloud

Gründe für den Wechsel zu Freshdesk: It is tried and tested within my company It has 24hrs support Quick response to customer queries

Jade
Learning and Development Supervisor in Philippinen
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Freshdesk has simplified customer service, increased agent productivity, and is cloud-based.

4,0 vor 2 Jahren

Kommentare: It is very efficient, simple, and collaborative. It's difficult to overlook a ticket because notifications are everywhere, and you can also add reminders under To-Do for a specific ticket. It is cloud-based, so our team can work from anywhere.

Vorteile:

It is simple to create a ticket after a phone call and assigning tickets to support teams takes only a few clicks. It also assigns tickets to agents automatically based on pre-defined rules. The ease of collaborating with other departments when you need their assistance with a specific scenario. Simply add notes, assign tickets to them, and they will be notified. It also made it easier for me to create canned responses and knowledge base articles.

Nachteile:

We recently set up Service Level Agreement(SLA) policies help us setup and maintain targets for the duration within which our teams respond and resolve tickets. I had to had to add them one by one manually as you can't do bulk entries. Took me awhile.

In Betracht gezogene Alternativen: Zendesk Suite

Gründe für den Wechsel zu Freshdesk: It has more features and meets our company's requirements. We actually upgraded to the most expensive plan (Omnichannel), and it has been fantastic!