Bewertet am 19.3.2019
Could not be happier with Oracle CX
Kommentare: Very positive, have loved every minute of working on Oracle CX.
Vorteile: Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.
Nachteile: Daunting interface when you first launch Oracle, but you quickly overcome this.
Bewertet am 24.5.2019
Smart, Quick and Simple Retail Solution.
Kommentare: Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!
Vorteile: Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.
Nachteile: There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.
Bewertet am 23.3.2018
Oracle CX - Sales Cloud. Efficient product and easy to adapt.
Kommentare: Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.
Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user.
At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment.
Nachteile: Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.
Bewertet am 22.10.2019
Oracle CX is a great CRM package
Kommentare: My overall experience with Oracle CX has been okay so far. We used it at work and it made handling customer calls easy since you could document and have a list of past interactions as well.
Vorteile: It's easy to use, the menus are self-explanatory, the software has lots of features all information is contained in one program
Nachteile: The program seems to crash on occasion, and it can run slow at times but other than that I don't have any other issues with it.
Bewertet am 12.6.2018
Good tool for the administration of clients with potential sales.
Kommentare: Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.
Vorteile: Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool
Nachteile: This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.
Bewertet am 21.12.2018
Lots it can do
Vorteile: Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use. It helps up deploy our new software to everyone seamlessly, and provides a good customer interface
Nachteile: It is really complex to use, customer support is pretty hard to understand and follow directions. They need better hand holding and better answers to the issues that my staff brings up.
Bewertet am 6.10.2017
Kommentare: Great platform
Real-time insight into employee information.
Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud.
Managed to increase process efficiency.
I feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs.
Can focus on legal and statutory aspect at regional level.
Bewertet am 17.4.2018
Excellent CX Software
Vorteile: It allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business.
Nachteile: It doesn't let you customize so you end up using a lot of out of the box functions but it's really dificult when you need an specific function for your business.