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Über Oracle Cloud CX

Komplette, cloudfähige Lösung zur Kundenerfahrung. So sticht dein Unternehmen über alle Kanäle, Kontaktpunkte und Interaktionen hinweg heraus.

Erfahre mehr über Oracle Cloud CX

Vorteile:

Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.

Nachteile:

It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other.

Bewertungen zu Oracle Cloud CX

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,0
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

8,1/10

Oracle Cloud CX hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 16 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (16)

Samuel
Samuel
Community Manager - https://saturn.network in Frankreich
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Could not be happier with Oracle CX

5,0 vor 5 Jahren

Kommentare: Very positive, have loved every minute of working on Oracle CX.

Vorteile:

Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.

Nachteile:

Daunting interface when you first launch Oracle, but you quickly overcome this.

Daniel
Retail Manager in USA
Einzelhandel, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Smart, Quick and Simple Retail Solution.

4,0 vor 5 Jahren

Kommentare: Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!

Vorteile:

Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.

Nachteile:

There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.

Stephanie
Development Assistant in USA
Hochschulbildung, 501–1.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Inefficient

2,0 vor 3 Jahren

Vorteile:

I enjoy data entry and data management. I liked the ability we had in CX.

Nachteile:

It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Oracle for ECommerce

5,0 vor 4 Jahren

Kommentare: I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process.

Vorteile:

I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders.

Nachteile:

The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints.

Krishnamurthy
Reviewer in Indien
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A secured tool for data management

5,0 vor 2 Jahren

Kommentare: Easy to use and explain to team members and it does it's job.

Vorteile:

Oracle cloud is a secured tool and easy user experience. Could teach easily beginner about the usage. Amazing data entry and data management tool.

Nachteile:

Boring interface and graphics can be improved in latest versions. Everything process looks same and user can be confused upon using as time goes.

Daniel
Daniel
Consultor de BPM in Venezuela
Verifizierter Nutzer auf LinkedIn
, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Oracle CX - Sales Cloud. Efficient product and easy to adapt.

4,0 vor 6 Jahren

Kommentare: Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.

Vorteile:

Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment.

Nachteile:

Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.

Mark
USA
Versorgungsunternehmen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Oracle RightNow CX

4,5 vor 9 Jahren

Vorteile:

This product is easy to work with for what it does as a Contact Management System. The user is empowered to make the product fit their needs down to customizing capabilities that are typically 'for cost' services done by the vendor.

Nachteile:

There are some email management limitations that I would like to see improved, such as multiple contacts per incident. We have been a customer of RightNow way before the Oracle acquisition; since Oracle taking over, there are multiple layers of red tape that did not previously exist, in addition to discontinuing the valuable developers conferences.

Hugo
Engineer in Spanien
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Oracle Cloud CX is very secure

5,0 vor 2 Jahren

Vorteile:

Oracle Cloud is an excellent software, very secure and a system that I can insert documents, send messages to the team.

Nachteile:

It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good tool for the administration of clients with potential sales.

4,0 vor 6 Jahren

Kommentare: Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.

Vorteile:

Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool

Nachteile:

This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.

Ahmed
Ahmed
Entrepreneur in Marokko
Verifizierter Nutzer auf LinkedIn
Computer-Software, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very flexible and easy to use.

5,0 vor 3 Jahren

Kommentare: Overall it is a good sales tool. Top quality with low cost.

Vorteile:

I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations.

Nachteile:

The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data.

Perry
Perry
Owner in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Lots it can do

4,0 vor 5 Jahren

Vorteile:

Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use. It helps up deploy our new software to everyone seamlessly, and provides a good customer interface

Nachteile:

It is really complex to use, customer support is pretty hard to understand and follow directions. They need better hand holding and better answers to the issues that my staff brings up.

Tony
Computer-Software
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Excellent for support organization

4,0 vor 9 Jahren

Vorteile:

It has an easy to use interface. It helps keep everything organized with you and your customers.

Nachteile:

The only thing I didn't like was the time it took to load the application.

Deepak
Assistant Engineer in Indien
Tiefbau, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great experience

4,0 vor 7 Jahren

Kommentare: Great platform

Vorteile:

Real-time insight into employee information. Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud. Managed to increase process efficiency.

Nachteile:

I feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs. Can focus on legal and statutory aspect at regional level.

Jesse
Jesse
Remote Customer Service Representative in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Oracle CX is a great CRM package

5,0 vor 5 Jahren

Kommentare: My overall experience with Oracle CX has been okay so far. We used it at work and it made handling customer calls easy since you could document and have a list of past interactions as well.

Vorteile:

It's easy to use, the menus are self-explanatory, the software has lots of features all information is contained in one program

Nachteile:

The program seems to crash on occasion, and it can run slow at times but other than that I don't have any other issues with it.

BONNIE
OWNER in USA
Professionelles Training & Coaching, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It Does its Job

5,0 vor 3 Jahren

Kommentare: In general, it did its job in helping me to store data.

Vorteile:

The process forced me to really think carefully before entering the information into the database - which is always good for sensitive documents.

Nachteile:

I didn't like that I needed to learn how to communicate with oracle, one needs to have an understanding of SQL...

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent CX Software

4,0 vor 6 Jahren

Vorteile:

It allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business.

Nachteile:

It doesn't let you customize so you end up using a lot of out of the box functions but it's really dificult when you need an specific function for your business.