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Über Verizon Connect

Die Fuhrparkmanagement-Software von Verizon Connect für kleine und mittlere Unternehmen mit einer Flottengröße von fünf oder mehr Fahrzeugen.

Erfahre mehr über Verizon Connect

Zeigt 715 Bewertungen

Samet A.
CEO in Deutschland
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SCHLECHTER SERVICE!, PREISE ÜBERTEUERT, FINGER WEG VON VERIZON!!!!

1 vor 7 Monaten

Vorteile:

Also die APP Reveal ist Verizon gut gelungen.

Nachteile:

Am System meckere ich gar nicht... der Service ist sowas von schlecht, ich finde dafür keine Worte. Ich bin seit 16 Jahren in der Branche tätig und habe mit einigen Unternehmen zusammengearbeitet aber noch nie, hatte ich ein Unternehmen wie Verizon. Gefühlt 7 von 10 Mitarbeiter beherrschen die deutsche Sprache nicht. Wenn man ein Problem hat, ist man aufgeschmissen. Beispiel: Ein Fahrzeug von uns, wurde vom Verizon Techniker nicht korrekt angeschlossen, was passieren kann.. vollkommen ok. Das Fahrzeug zeigt während der Fahrt öfters an, das er im Abschleppmodus ist. Das bedeutet, wenn mal das Fahrzeug wirklich gestohlen werden sollte und gerade Abgeschleppt wird, können wir es nicht nachvollziehen. Ich warte nun seit über 1 Jahr!!!!! Das ein Techniker vorbei kommt und sich das anschaut oder das wie versprochen Verizon mir die bezahlen monatlichen Raten gutschreibt. Kannst du vergessen! Ich habe es aufgegeben und das ganze meiner Anwältin überreicht. DIESE BEWERTUNG HAT AUCH MIT DEM PROBLEM VON DEM EINEN FAHRZEUG NICHTS ZU TUN. DER SERVICE VON VERIZON IST EINFACH GROTTENSCHLECHT! WIR SIND KEINE KLEINEN KUNDEN BEI VERIZON UND HABEN EINE MENGE FAHRZEUGE VERKABELT UND LEUTE, WIR BEKOMMEN NICHT MAL EINEN ANSPRECHPARTNER. DAS SAGT ALLES AUS! FINGER WEG VON VERIZON!

Rainer K.
Speditionsleiter in Deutschland
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kundenservice miserabel, falsche Abrechnungen

3 vor 2 Monaten

Kommentare: vor Jahren war die Zusammenarbeit noch gut, im Frühjahr hat ein Mitarbeiter der jetzt nicht mehr da ist weitere Geräte zum Test angeboten, dies hat aber technisch nicht funktioniert, seitdem monatlich falsche Rechnungen, kaum Reaktion, persönlich sind die MA kaum erreichbar, seit einem halben Jahr keine Lösung in Sicht, weiterhin falsche Rechnungen. FINGER WEG!!!

Vorteile:

das Produkt ist gut, die Flexibilität per Strom vom Zigarettenanzünder gibt es mittlerweile nicht mehr

Nachteile:

mittlerweile müssen die Geräte fest verbaut werden, dadurch nicht mehr flexibel wechselbar

Mirco B.
Betriebsleiter in Deutschland
Paket- & Frachtlieferung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Unseriös

1 vor 10 Monaten

Kommentare: keines mehr

Vorteile:

bei verizon Connect ist der Kunde kein König,

Nachteile:

sehr unzuverlässig, und nicht ehrlich, gestehen ihre Fehler nicht ein.

Cindy B.
Cindy B.
Closeout Specialist & HR Administrator in USA
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It's one of the best purchases our company ever made.

5 vor 4 Jahren

Kommentare: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Vorteile:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Nachteile:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Buz P.
President in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Verizon Connect is a good product

5 vor 2 Jahren

Kommentare: In the construction business we are able to see where our trucks are located at all times. We are able to monitor any type of speeding and also unauthorized use of vehicles. Also we are able to see where our vehicles are and not waste a phone call.

Vorteile:

Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.

Nachteile:

Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.

Chuck S.
driver in USA
Bau, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

great product

5 vor 2 Wochen Neu

Kommentare: helps manage times for deliveries and give customers accurate deliveries times

Vorteile:

how it breaks down times speeding idle times

Nachteile:

haven't found anything that i do not like about this

Shawn G.
Fleet Administration Manager in USA
Papier & forstwirtschaftliche Erzeugnisse, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We Cried out for Help a Long Time

3 vor 2 Jahren

Kommentare: Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.

Vorteile:

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

Nachteile:

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

Glenford B.
Glenford B.
Pres/CEO in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Terrible On boarding experience

4 vor 4 Monaten

Kommentare: 2 days, hours on the phone, multiple emails, and they have no idea where my equipment is. They did send me a warning that I would be charged $100 per vehicle if I missed my install appointment, but can't tell me how much they will reimbursement for the cost of my staff sitting round waiting.

Vorteile:

Hard to say, I can't get the install done.

Nachteile:

Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.

Becky L.
CEO in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

verizon is too big to care

3 vor 2 Jahren

Kommentare: Terrible. Verizon is about verizon customers are the dirt under their feet. They made so many mistakes that they could not and would not correct but then still charge as if they had done their job. This is by far my least favorite company. I look forward to the day a disruptor comes into their space and changes the way they must go to market to stay alive.

Vorteile:

the ease of use, app was good.................

Nachteile:

the errors it had, it could never be corrected, the customer service was non existent, the software is good but the company sucks so bad I cancelled.

Kristoffer Z.
CEO in USA
Sicherheit & Untersuchungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Better Services out there than Verizon Connect

1 vor 2 Monaten Neu

Kommentare: The service has been decent but the last year the service was not working properly and they wanted to update the units. They have a sneakly contract with a automatic renewal after completion of contract and a 60 day written cancelation policy even if your contract it about up. We cancelled anyway and contacted our company attorney to handle.

Vorteile:

It was easy to use and did work in the beginning

Nachteile:

Other services provide more features for half the price and they also have easier contract requirements when adding new trucks to the system.

Tammy F.
Owner in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overpriced for what you get

2 vor 2 Jahren

Kommentare: When we signed up the company was Fleetmatics, Verizon bought them at some point - which we did not know, no one ever called on us, etc. Found out from our Verizon phone dude...

Vorteile:

Live map view on the website works and it is difficult for an employee to remove from the vehicle

Nachteile:

Doesn't integrate with our dispatching software as promised. A representative from the company has to install and remove the units. Support is very non responsive. We are being charged for more vehicles than we actually have and can get no results. Too expensive for the functionality and the results we get. Contracts are too long - I have come to conclude that companies that make you sign long contracts do so because they know they will give you bad service.

Don B.
Transportation Manager in USA
Verbraucherdienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

struggling

2 vor 2 Jahren

Vorteile:

There is no feature that I believe stands out from the others I have used.

Nachteile:

Compared to use of others, Reveal seems to be behind the software. I was given a bunch of lines to purchase the product and then once I did, none of the promises were handled. Customer service is slow to react, calls back at times after hours. They have gotten better but the past treatment still leaves a tough decision.

Steve M.
Owner in USA
Bau, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

BUYER BEWARE DO NOT BUT!!! Dont ignore the reviews

1 letztes Jahr

Kommentare: The absolute worst company I have ever dealt with

Vorteile:

I originally liked the Large name “verizon” but Do not be fooled. Buyer beware!

Nachteile:

Double charged and charged extra for months, regardless how many hours and email I spent weekly trying to fix this. Service always cuts in/out Customer service is the absolute worst, everyone says they will put in a request to give them 30 days, then you call in 30days and they say no request was ever submitted... repeat...repeat

Caity M.
Executive Project Coordinator in USA
Bau, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Customer Service Nonexistent

3 vor 2 Jahren

Kommentare: Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay.

Vorteile:

The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.

Nachteile:

The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.

Jay C.
Jay C.
Vice President in USA
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Dipping Your Toe into the Abyss of Digital Transformation

4 vor 2 Jahren

Kommentare: It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Vorteile:

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Nachteile:

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Robin M.
CEO/Director in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Verizon Connect Autorenewal sham

3 vor 3 Jahren

Kommentare: Awful.

Vorteile:

I'm too disturbed by the customer service to comment positively about the software

Nachteile:

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success. I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Ashley W.
Executive Assistant in USA
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Incompetent Customer Service

3 vor 2 Jahren

Kommentare: If you can find another company that has good coverage, choose them. I never had these kinds of issues before Verizon took over.

Vorteile:

The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

Nachteile:

The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

Joanna D.
Office Manager in USA
Hausmeisterservice, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Unkept Promises

3 vor 3 Jahren

Kommentare: It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Vorteile:

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Nachteile:

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us. Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working. The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end. Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Carlos F.
owner in USA
Architektur & Planung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Contract renewal

3 vor 2 Jahren

Kommentare: Everything was good till I try to get in contact with my account manager, I was placed on a phone call with a rep, because I was offered a better price on another company so I called to see if Verizon could have giving me a better price to increase my units. This was not possible because the only do this when the contract it about to expired, I remember that I had a contract, but my calculation it should had expired well it's not the case happen that I have sign up for 3 years renewable automatic 3 MORE YEARS if you don't provide then with a request on writing to be place on file till the end of your contract, but as per the rep I could buy my full contract, Well my advice to you is BE careful with this contract because it do not make sense to have a contract after you had comply with the first 3 YEARS 36 MONTH!

Vorteile:

Software is good it do a good job but read your contract.

Nachteile:

It refresh over 90 seconds most of the time.

Norma S.
Fleet Manager in USA
Öl & Energie, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Truck Tracking made easy

5 vor 2 Jahren

Kommentare: Like i said before very useful tool to help keep your workers from driving to fast or reckless.

Vorteile:

its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.

Nachteile:

i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it For Example DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS 6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING 6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING 6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING 6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.

Terry C.
Operations Manager in Australien
Maschinerie, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Avoid

3 vor 6 Monaten

Kommentare: Look at other tracking systems. Verizon is another headache you don't need!

Vorteile:

The features and ease of the program are great, one of the best.

Nachteile:

The customer service is horrendous. 12 months after we signed up we wanted to get additional units added and had to repeatedly contact them and ask for this to happen for 3 months. The trackers in several of our tractors weren't tracking correctly, the status was reading as though the machine was in idle or stopped most of the day but the tracking icon would jump around the work area (over multiple km's) in this status. I tried resolving this with there support team but was told there was no fault with the system, the machines aren't operating. About 2 years into using the system we wanted to add further units, after 6 months of trying to get this done plus the issues with the tractors we decided to switch to another tracking company. Because we still had 6 months to run on our 3 year contract we continued to pay the monthly fee. When the 3 year contract expired the terms were the monthly fee would reduce because the hardware was paid off. This didn't occur, the same fee continued to be direct debited from our account. We tried multiple times to contact our account manager and his senior with no response to fix up the over charging plus close the account. We had to go to the bank to get the transactions blocked.

Steven C.
Automotive Technology Instructor/Fleet Manager in USA
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Basically, a very good product. I highly recommend that you consider it for your fleet management.

4 vor 3 Jahren

Vorteile:

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

Nachteile:

There is no way to easily display current mileage. You must go into the edit vehicle function to display current mileage. There is no way to display the mileage of the vehicle during a trip. It will display the mileage traveled during the trip but not the actual vehicle odometer reading. Not a huge deal, but there are times where it might be useful (forgot to write down mileage of service that I performed in-house). Calculated mileage will drift over time, sometimes by a few hundred miles, so you should be adjusting about once a month by comparing actual vehicle mileage with program calculated. Add a driver as user is challenging if driver is not defined as a user first. Customer service is usual great, but it took me almost a month to get additional fobs last time.

Sandy E.
CFO in USA
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tacking vehicles

3 vor 2 Jahren

Kommentare: We bought it for e-logs, and tracking vehicles. Difficult for users to easily use.

Vorteile:

I can fined all my vehicles when I need to.

Nachteile:

Integration with other software isn't very easy. Also, administration is not as intuitive as it should be. Difficult to find what I am looking for, and can't always save something if I don't have complete info.

Larry A.
President/CFO in USA
Industrieautomation, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

3 vor 3 Jahren

Kommentare: Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.

Vorteile:

Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

Nachteile:

The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".

Joseph C.
Dispatcher in USA
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Verizon Connect Review

5 vor 2 Jahren

Kommentare: Route Optimization. Traffic is everywhere is constant here in Massachusetts. I can then determine the best route.

Vorteile:

I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.

Nachteile:

The replay option. I dislike this feature. One reason being I have to watch the whole thing if I just need to see how long the last run took. On the timeline bar below I want to be able to slide that to whatever time frame I need to watch.