RevolutionEHR Erfahrungen

This is my first experience with "paperless" records- wholly an excellent, easy to use product.

Kommentare: quickly keep track of inventory, check the schedules, use anywhere there is a reliable internet connection- I've been on vacation and been able to help staff answer questions and complete records. Its a reliable work horse.

Vorteile:

The ease of use in record taking- with training and familiarity, it became second nature within a few days. Its even better once patient's return for their repeat exams in subsequent years. I'll use the phrase, "How did I get along before this?" I love how much more complete I can make the record- recording even more detail than I did with paper records. I highly recommend this product, but, its going to cost you.

Nachteile:

The inability to easily take a previous report (for eg. Diabetic reports to physicians), transfer it forward and just modify the date and few particulars. Also, the inability to easily reorder the same contact lenses, but with the updated rx- the current system requires the entire order to be started from scratch again. The drawing feature is unwieldy.

Love Revolution EHR

Kommentare: It has been great--at first it was tough, but be positive!!! It is a fantastic system!

Vorteile:

Quick, easy and fast paced... Love how you only need 1 system to do everything!

Nachteile:

It has its quirks, but easily worked out!

It gets the job done but not without extra work

Kommentare: It gets the job done with a ton of workarounds to get through the day but stuck now that they hold all the data

Vorteile:

it is online and I do not have to manage updates and security patches

Nachteile:

Listen to the requests of the doctors. Stop only offering new "fee" additions. Why would I pay for a feature when you do not have a stellar base product? If they would personally call back and talk to your clients, NOT JUST DOING SURVEYS.

RevolutionEHR

Kommentare: RevolutionEHR streamlines patient management and clinic operations, making it easier to handle scheduling, billing, and medical records in one place.

Vorteile:

User-Friendly. Its intuitive design makes it easy to navigate.

Nachteile:

Though user-friendly for basic tasks, more complex features like billing reconciliation or reporting may require extensive training

Comprehensive EHR with Room for Improvement

Kommentare: A solid EHR solution for eye care practices with useful features, but it could benefit from a more modern, user-friendly design and improved efficiency.

Vorteile:

The cloud-based system allows easy access to patient records from anywhere, and it integrates well with optical workflows.

Nachteile:

The interface feels outdated, and navigating certain features can be cumbersome, requiring too many clicks for simple tasks.

Revolution review top notch EHR

Kommentare: Good. Help team is very responsive. Love the pulling forward option and lots of ways to do the same thing. Lots of information easy to access.

Vorteile:

I love the pulling forward previous information option on past patients! Saves so much time for established patients!

Nachteile:

Extra clicking on screens and lots of pages to print exam.

Office Manager

Kommentare: There are a few glitches that could be improved but overall pleased

Vorteile:

The ease of using REV and navigating through patient information

Nachteile:

It has become complicated to run reports without the help of customer service at REV.

Happy customer

Kommentare: I enjoy using the service and am happy with the features.

Vorteile:

The ease of record keeping and coordination! Patients can easily request any info.

Nachteile:

When pretesting patients some of the info doesn’t save properly between computers.

One year with RevEHR

Kommentare: Overall I'd give RevEHR a 7/10. I have yet to explore all the customization options but it's nice to know it's there.

Vorteile:

There are lots of options for customization.

Nachteile:

Too much clicking to get to different screens and customization can get confusing with how things are named.

Great program!

Kommentare: The progam is easy to learm to.use & navigate.

Vorteile:

User friendly & the abilty to send text messages to patients

Nachteile:

RevolutionEHR has worked wonderfully. I have no negative comments

I love Rev ehr

Kommentare: Easy to use and watch over employees
At 2 offices

Vorteile:

Being able to check on aging reports unsigned exams from home

Nachteile:

Nothing it is easy to use. Cost is high but worth it

Not happy!!!!

Kommentare: Frustrating. Capable of everything, but always not completely functional. Support almost never resolves any issues.

Vorteile:

Attempts to do everything for an office.

Nachteile:

The lack of insight for what the practitioner needs and the unwillingness to take any steps to improve core functions that are advertised as . ..........

Easy and effective

Kommentare: very positive. love the simplicity and thoroughness at the same time.

Vorteile:

very friendly to new staff members joining on, seasoned staff members, and optometrists prescribing and charting.

Nachteile:

maintenance shutdowns occur more than I'd like

5 Star Review!

Kommentare: Love it!! It makes the days work smooth and easy.

Vorteile:

The ease of learning the program and they continually work to keep it working to best suit our needs.

Nachteile:

I can't think of a thing. It is well put together.

Great! Use it daily!

Kommentare: Nothing but good! I love the simplicity and the ability to always keep learning.

Vorteile:

I love the ease of the whole system. It makes my job easier.

Nachteile:

Not being able to link people as easily as needed.

Overall, a decent software

Kommentare: It's been fine. I have gotten used to the software for the most part and learned to navigate the constant issues that occur throughout the work day.

Vorteile:

I will start by saying the one thing I like about Revolution is how detailed it is, but this also one of the reasons I don't love it. Switched to Rev back in June of 2020. It took some time to get used to. I do like that there is a search exam slot option that allows you to easily search a certain day or time for any appointment. I also like that I can pull up the schedule from any device while in a patient's chart. I was unable to do this in EPM and EHR.

Nachteile:

Quite a few. I feel as though Rev is so detailed it can makes things more confusing. There are way too many places in a patient's chart to add notes. EPM only had one place for notes which was nice because everything was in one place. I don't like that you can't see the entire weeks schedule, just one day at a time which can be annoying. You also can't see the whole day without scrolling up or down. The software is very glitchy and I get at least 2-3 error messages throughout the day that requires me to logout then log back in. Sometimes it won't save the patient's hPI or visual acuities. Everything is a bunch of clicks; ordering glasses, sending though rxs, finalizing rx, etc. We were told when switching to this software everything would transfer over. That could not be further from the truth. I have had to manually import data for over a year (rx, diagnosis, medical issues, meds, etc). Quite a chore when I'm busy with working.

10 years in four offices ,6 Drs and REV enhanced all our medical care records and billing

Kommentare: encounter documentation clarity and efficiency with much greater confidence on all our medical billing and coding encounters

Vorteile:

I find the program is easy to set up and use, feature rich, guides the Dr recording to ensure correct documentation for medical care and coding for those encounters, this fact has created Dr confidence and enabled our office to increase medical billing - that more than pays for the monthly fee, its updated for free and web based is an asset for any practitioner with multi locations , help is just outstanding , my technicians find it easy to use and we do experience tech turnover so ease of use is important, lots of business partners to help communicate to your patients , survey and recall, great communication tools for patient and their health care providers

Nachteile:

I am an OD so I wish there was a lower monthly fee and it was easier to get all my pre test data into the program. But the most irritating thing is I cannot let my techs to start the record days ahead of the visit- this is something I would like to be changed-- this is so pre work of insurance, demographics and health HX & meds could be entered well before the encounter in less of a rush so when the encounter is present the day of the visit - patient processing is quicker and less tech duress improving the entire encounter experience - no one likes to wait for the receptionist or techs gather data - but REV forces that because we cannot open a case before the encounter date/time- can you fix that ??

Efficient EHR software

Kommentare: It has been a great experience. My implementation specialist, [SENSITIVE CONTENT HIDDEN], was (and continues) to be an excellent resource. Not only was she there to walk me through every step with detailed instructions. She made sure I was prepared to use the system. Additionally, if any questions came up later she directed me in the right direction promptly. Not only was she an expert with the system and the industry, what set her apart was her compassion, patience, and excellent service.

Vorteile:

Love the partnerships available to integrate with the software & the ease to allow them to integrate. Additionally, patient scheduling, adding insurance, and charting are the most efficient out of any other system I've used. It takes some time initially to set the administration settings to your practice though once done - you no longer need to repeat.

Nachteile:

Wish that the intake form updated medical history automatically.

I used to complain about my EHR software ALL THE TIME. But not anymore since switching to RevEHR.

Kommentare: Makes my life easier.

Vorteile:

My staff finds it intuitive and easy to use. I never hear them complain about the software. I like that it's customizable. I can make my chart notes look just the way I want. I also like that they are constantly making small tweaks to improve the system. Several times a year it is updated, but only with a few changes. I think it's better to do a few changes at a time instead of once a year so you don't feel like you are learning a whole new software system. I also appreciate that this is a company that truly cares about its customers. When we talk, they listen. There is a place where you can put recommendations for improvements and when enough doctors say the same thing, they add it. One time they removed a feature that I really liked. Enough doctors complained about it that within a few days, they put it back! Talk about service!

Nachteile:

My only real complaint about RevEHR is that I can't print out my exam notes in a neat, concise fashion. Exams print out with 10+ pages. This may be because I haven't taken the time to figure out an easier way. I'd love some input on this. So I guess a related complaint would be that set up time is significant. But I'm willing to deal with that because once you do have it set up, it works like a dream.

My thoughts

Kommentare: The customers service is fantastic! Any time I do not know how to do something in the system, I can call for help and they walk me through how to put it in. They are so helpful and friendly! [SENSITIVE CONTENT] was epecially wonderful today to help me with a very complicated transaction in the accounting.

Vorteile:

I like the demographic information and how we integrate with Weave to make it easy to send patient reminders and notify of product in. Overall, the system is pretty easy to use.

Nachteile:

It is difficult to make changes in the accounting. I get lost at times with all of the different invoices and figuring out how to make changes or corrections when needed.

Review for EHR

Kommentare: I think my overall experience with Revolution EHR is great! Pros definitely out weigh the cons.

Vorteile:

I love how easy it is to look up a patients history and to schedule an appointment. The calendar makes it really nice as well to see what we have going on.

Nachteile:

Sometimes it is frustrating training a new employee because sometimes there are little buttons you have to choose in order to get to the place you are needing to be. Once you get it down it’s fine but learning it is kind of tedious.

An Optometrists' Best Friend!

Vorteile:

I love how accessible RevolutionEHR makes patient files—past and present. Also, the ability to merge duplicate patient files (for example, one from 3 years ago and one from a recent visit) is remarkable. I also like the design of the software, as it is easy to navigate.

Nachteile:

I do not like how the software can be glitchy. At times, RevolutionEHR will not allow me to login to my account unless I try several different times. This can be very frustrating with a busy day with many patients to look up.

Customer Service at its Best

Kommentare: THE PEOPLE MAKE THIS COMPANY. I thought I set the bar on customer experience but for a small practice, I think that's pretty easy to do. For a large company like RevEHR to manage so many customers and the ever challenging and changing healthcare and software worlds...and do it like a 5 star hotel...escapes my comprehension.

Vorteile:

The thing I liked most about the SOFTWARE was the attractive interface, the video training modules for my staff, the fact that I was always informed of updates or issues to be concerned with going down the pipleline, and the ability to access RevEHR from anywhere with a network connection.

Nachteile:

The exam flows are too click-heavy...with multiple menus and submenus for testing...would like to see more tests combined into less pages/tabs.

EHR....Stuck in Flash

Kommentare: Issues with time zones, can't customize reminders, can't customize exam modules or tests, very limited API access, very few software providers integrate with it.

Vorteile:

We were really hopeful that Rev360 would be a good EHR, but we were wrong. It is very capable, but it falls short over and over again. Their support is mediocre, but really their downfall is they are not a software company and don't really care to improve their software and bring it up to the equivalent of 2019 SAAS companies.

Nachteile:

Flash transition...it's taking them 12-18 months to convert it all over from flash to html, and they don't want to hear any feedback from their users as far as feature requests. They tell you that the software bug is not really a "bug" and that they're not going to fix it.

We switched from another EHR company and it has been a win all the way around.

Kommentare: The software is efficient to use. It is helpful to be able to log in to a patient's chart from home at times.

Vorteile:

Cloud based is good. Coding is convenient. Customization of workflow in exams is good. It is good to be able to upload tests into the exam area related to this.

Nachteile:

The accounting reports, business reports, should allow customization. The data must be entered into a spreadsheet for bench-marking. It would so helpful if they allowed me to categorize the items in the accounting sales report. Import of scanned documents into referrals and consents can be easily improved. The patient's surgical history should display on the past ocular history page. I wish that when a tech enters data, it showed who did that. Sometimes it runs very slowly. The routing slip should allow customization (for example include last Rx and BVA)