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Über Endicia

Endicias Versandlösungen sparen Zeit und bieten die bestmöglichen U.S.-Postal-Service®-Tarife für Lager- und Ausführungshäuser.

Erfahre mehr über Endicia

Vorteile:

Used for well over 8 years...Used to be the ease of printing with our database for all online orders.

Nachteile:

Constantly "phones home", which bogs down processing. New address verification is about as dumb as it gets, and pops up in a new window, which causes you to constantly switch focus.

Bewertungen zu Endicia

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,7
Kundenservice
3,0
Funktionen
3,5
Preis-Leistungs-Verhältnis
3,3

Weiterempfehlungsquote

5,3/10

Endicia hat eine Gesamtbewertung von 3,7 von 5 Sternen basierend auf 92 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (92)

Kelsey
Kelsey
Small Business Owner/CEO in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for Home Businesses

5,0 vor 6 Jahren

Kommentare: GREAT alternative to other postage printers, easy to use, but poor customer service.

Vorteile:

I love that Endicia is an easy way to print my postage at home, PER USE, and does not require subscriptions like some other competitors (like Stamps.com). Their software is easy to use and very compatible with my DYMO postage printer.

Nachteile:

I hate that when the printer jams up, it is like pulling TEETH to get a refund from Endicia. To date I've wasted about $50 in postage that was never refunded to me because copies of the misprinted postage was not deemed satisfactory by the company. So be careful when you print- because their policy is pretty much "if you mess up you are SOL." It's also impossible to get a real human to talk to to argue with.

Jonathan
eCommerce/IT Manager in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It just works

5,0 letztes Jahr

Kommentare: When you're focused on fulfilling orders and need to stay on top of them, the last thing you want to worry with is how you're going to print shipping labels. The integration Endicia provides allows you to just take care of business. If you do need to pull up your history or request refunds on printed labels, that process is incredibly simple.

Vorteile:

The integration with our order fulfillment system is seamless and makes shipping our eCommerce orders a breeze.

Nachteile:

There are occasional scenarios where the built-in address verification on the web app is inaccurate or missing data from USPS and makes it difficult to override with another address.

JEFF
Machinist in USA
Automotive, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Failing customer service

4,0 vor 4 Wochen Neu

Kommentare: It used to be great. Management needs to get control of the customer service department. Its running rampant with uninformed, poorly trained "techs."

Vorteile:

Used to be easy to use, but has changed since Stamps.com bough them.

Nachteile:

Customer service is ill informed of any problems or outages, they rarely can solve a problem without wasting an hour of your time before you demand tier 2 help, they will hang up on you if you continually ask for help with an issue they don't understand, pricing tiers seems to change weekly/monthly?

sandra
owner in USA
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Worst ever

1,0 letzten Monat Neu

Vorteile:

easy to use when it works which is not often

Nachteile:

Been using Endicia for over 10 years with few problems until the last 3 months. Won't print shipping labels, they now use an off shore tech support which is useless. I haven't been able to print a label for 4 days and they don't seem to care. Avoid at all costs!!!

ADRIANO
CFO in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple and get the job done.

4,0 letzten Monat Neu

Kommentare: It's been good so far. No complains at all.

Vorteile:

It's a very simple dashboard but has all you need regarding shipping needs.

Nachteile:

I think the design is outdated and it should be upgraded to a better visual.

Larry
Larry
President in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

So good and now so bad

1,0 vor 4 Jahren

Kommentare: We're all done with Endicia. We found PitneyBowes SendPro product to actually work.

Vorteile:

Endicia is a postage printing application. We were an Endicia customer for eight years. A company like us, we're not in the postage printing business. We're in a business that needed to print postage and mail things. Endicia was great. On those rare occasions when we needed technical support, we called, they helped and we went on our way.

Nachteile:

Apparently Endicia was sold, developed some sort of affiliation with Stamps.com or something. They introduced new software that doesn't work. We spent hours and hours with multiple technical support people. We got differing answers on our problems from some of them and from others, they just said they were not familiar with the new software and we were not the only ones complaining. But here's our biggest complaint. The change required us to throw away all of our stamp materials AND to throw away all of our postage scales. Yes, the new version of their software doesn't work with the scales we've been using, for which we spent money on. Just send them to the trash was their recommendation. Sorry, but we're just not going to contribute to the massive amount of e-waste this country produces. We did reach out to management. They said, "sorry".

Nate
Shipping Manager in USA
Sportartikel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great, Simple, Software

5,0 vor 5 Jahren

Vorteile:

Allowed us to easily import orders from QuickBooks and process USPS labels very efficiently. Shipping internationally through USPS is a breeze. Easily create return shipping labels.

Nachteile:

The online reporting isn't as detailed as I would like but provides all the basic information you would need.

PierreAntoine
E-commerce manager in Kanada
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Endicia does a great job

4,0 vor 2 Jahren

Kommentare: The monthly fees could be optional in my opinion but it’s a great software to use if you do high volume shipping

Vorteile:

Easy to use and get back in time to find a past fulfilled order. Everything is stored in one solution which is convenient

Nachteile:

Some glitch with the tools / label printer sometime it needs a restart

Jennifer
legal assistant in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Skip the Lines at the Post Office

4,0 vor 5 Jahren

Kommentare: We use Endicia along with USPS Click-n-Ship for almost all of our postage needs. Can't imagine going back to traditional stamps.

Vorteile:

I love that we can print our stamps at the office and can skip the lines at the Post Office. There is a small investment in the beginning by purchasing the stamp printer and a scale, but if you purchase the right label printer you can use it for your other label needs as well. It is also extremely easy to add funds to your postage balance.

Nachteile:

There are a few glitches now and then with printing, but the software allows you to reprint if needed.

Brian
Owner in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Complicated but Good Option for Postage

4,0 vor 6 Jahren

Vorteile:

Endicia was by far the most powerful and dynamic software we have used to generate shipping labels for our business. It was built to integrate with so many software platforms, so it was a breeze to program Endicia to generate shipping labels based on information in our CRM.

Nachteile:

The software, while powerful, is less streamlined and a little more cumbersome than its competitors. It takes some time and use to get used to its interface, and how to most efficiently use the software.

Adam
Owner in USA
Großhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Endicia is imploding...

1,0 vor 4 Jahren

Kommentare: A few years ago, it would have been 10/10
Now, barely 1/10.
It feels like the software and company are both falling apart. The software is a mess and I'm looking for an alternative ASAP after about a decade of use.

Vorteile:

- Loading up Address Book and bulk-mailing large list of addresses. - Designing own labels - Ease of printer integration

Nachteile:

- Now Incredibly buggy - Freezes and hangs regularly - needs to be force-quit daily. - If you don't restart the software each day, the postage prints inaccurately (it starts showing "Retail" rates) - The new address verifier is very broken... AL turns into Al. GA turns into Ga and so on. Addresses it used to figure out now jams the algorithm, causing it to delete the address altogether. - Packages are missing entirely from SCAN forms - Help pages are missing - Help pages are inaccurate (SCAN form cutoff time is far earlier than they publish) - The system glitches (tells you authentication has failed) if you're using a VPN. - Customer support takes sometimes hours on hold to get on the phone.

Dave
Owner in USA
Maschinenbau oder Wirtschaftsingenieurwesen, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good servcie but Global USPS Processing Center has destroyed part of my business

2,0 vor 2 Jahren

Kommentare: They used to have good customer service, not anymore. If I had a problem I could email them and get instant help. Now they take weeks to reply.

Vorteile:

Its pretty easy to use, but they are now FORCING us into using USPS Global Processing Center in Los Angeles where my packages get LOST or sit there for weeks and weeks and take months to get to my customers if at ALL.

Nachteile:

USPS Global Porcessing Nightmare, lost packages, months to get to customers, damaged my sales reputation

Dean
CEO in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Endicia was Great until STAMPS.com ruined it when they bought em out in 2020

1,0 vor 4 Jahren

Kommentare: Was exceptional until Stamps.com bought them out in 2020...changed acct #... consistent problems...everyday
AVOID! If you know another software, we will switch in a heartbeat.

Vorteile:

Used for well over 8 years...Used to be the ease of printing with our database for all online orders.. now that stamps.com bought them out in 2020, it's nothing but daily trouble shooting, calling cust support... spend an average of 1-4 hrs daily on just the problems they have. Used to spend that time, generating more revenue. Looking for an alternative now.

Nachteile:

ALL THE PROBLEMS the stamps.com has ...everyday is some technical issue. Tired of calling cust support.. killing our revenue by dealing with this

NICK
Order Entry Clerk in USA
Sportartikel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I've used Endicia every day at the office for 9 years now to generate our USPS shipping labels!

5,0 vor 6 Jahren

Kommentare: Easily create US Postal Service shipping labels for all their different services and to almost any location in the world.

Vorteile:

It's very easy to use and lets you quickly cycle through different service options to find the best fit for the package you need to ship. Endless amounts of templates available for different purposes.

Nachteile:

Modifying templates tends to be somewhat difficult and the maximum postage amount we can purchase at one time so we end up making more payments than we would like to but other than that it's been a very reliable software for a long time.

William
Sr Ops manager in USA
Einzelhandel, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Horrible Support. stay away

3,0 vor 4 Jahren

Kommentare: VERY POOR from a support standpoint. Stay as far away from this company as possible unless you have no other options.

Vorteile:

There are few Pro's that I would consider

Nachteile:

Their Support is worse than horrible. Sitting on hold for 1+hour is very common. For as simple of a thing as an expired credit card had to go through 5 people and sit on hold for almost 2 hours. That is called Sales Prevention. You should be able to do that via the web portal. Once your card gets declined though they Lock your account! How ridiculous?? How are you supposed to change it if you are locked out?!?

Ivan
Partner in USA
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

"Set it and forget it" Solution for USPS

5,0 vor 6 Jahren

Kommentare: We have been using Endicia for years and have rarely if ever had issues outside of the initial setup. It's good software and works well.

Vorteile:

Integrates damn near universally with many different fulfillment softwares, economical plans and great rates through USPS Commercial Plus pricing, good uptime and autobilling

Nachteile:

Setup and API configuration can have some teething issues, usually these are resolved quickly and support is able to help

Joanne
Office Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great shipping software for small business shipping store for all carriers and most cost effective

5,0 vor 6 Jahren

Vorteile:

Very easy to install and self explanatory to use. Can be used for all major shipping carriers domestic and international. For a small shipping store it is all you will need to take care of all shipping needs for customers.

Nachteile:

Sometimes there are glitches but customer service is easy to reach and issues can be resolved immediately so there is no long wait for the customer.

Robert
Owner in USA
Musik, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Downhill all the way

3,0 vor 5 Jahren

Kommentare: Been with them 20 years or more and service has gone steadily downhill and now that Stamps.com bought them the service is much worse.

Vorteile:

Easy to use in the past but now the service is very very slow with delays in printing up to 4-5 minutes per label

Nachteile:

Customer Service hold times exceed 30 minutes. Online service slows to a crawl at time.

Michael
Marketing Manager in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use and affordable.

4,0 vor 7 Jahren

Vorteile:

Makes shipping easier and more cost-effective. I like that you automatically qualify for the lowest possible USPS rates with no hidden fees or surcharges.

Nachteile:

Parcel tracking with USPS is less than stellar and the items you are shipping must be insured or there is no recourse for claims with USPS.

Kristen
Office Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love printing postage!

4,0 vor 6 Jahren

Vorteile:

This machine makes printing out postage very easy especially when you are dealing with a lot of customers in a short period of time

Nachteile:

I can't count the number of times my stamps have gotten stuck in the machine. Also the minimum purchase was sometimes a pain.

Doug
Professor in USA
Computer-Software, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Look elsewhere for printing services.

1,0 vor 2 Jahren

Kommentare: Waste of time

Vorteile:

It used to work. Now all you get is the spinning beach ball of death.

Nachteile:

It does not work anymore and tech support for this product is non-existent.

Vanessa
Office Manager in USA
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Must-have for our business

5,0 vor 2 Jahren

Kommentare: We use Endicia a few times a week for all of our business postage printing, whether it's mailing out letters or packages. It's easy to use and I like that it has you confirm the postage before you print, which has saved me from printing the wrong amount a few times.

Vorteile:

It's very easy to use in all aspects: selecting the right amount of postage based on package or letter size and weight, printing postage, and adding more funds to your postage account.

Nachteile:

Honestly I haven't found anything about it yet that I dislike.

Melanie
Melanie
Administrative Assistant in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Makes shipping with USPS easy and convenient

5,0 vor 5 Jahren

Kommentare: Endicia saves our organization time and money. By creating our USPS labels in-house, we eliminate the need to the post office. We prepare our shipments then order a package pick-up on usps.com. We save money with Endicia with the commercial mailing rates.

Vorteile:

Easy to use. The postage log tracks our spending and provides quick reference to shipping details. We get discounted commercial mailing rates.

Nachteile:

Not easy to find the place to edit saved information for the Quick Label return address section.

Ellen
Administrative Assistant in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We stopped using this software after they were blacklisted by Wells Fargo

4,0 vor 2 Jahren

Vorteile:

It was easy to download the software and print labels

Nachteile:

They charged $15 a month for this service, our current provider is free. They did not sell shipping services for any shipper other than USPS, and eventually enough people were able to put fraudulent transactions through this service that Wells Fargo blocked all of their transactions. This was very inconvenient, we had to call Wells Fargo every time we wanted to add more money to our account. So, we changed providers.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Hardware, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Endicia is dishonorable

3,0 vor 4 Jahren

Kommentare: I closed my account which had nearly a $200 credit balance and they have promised a refund but have not honored it. They told me within 6 weeks I would receive it, I waited 8 weeks, then contacted them again. They gave me the run around so I submitted a complaint on BBB, I was promised that they sent a check and now over a week later, there is still no reimbursement.

Vorteile:

It was easy to use. If the software still worked, I would continue to use it.

Nachteile:

I liked the software, it is the company behind the software which is the problem. They have changed their operations and no longer allow you to use the software, or existing inventory of supplies. Instead you need to buy their proprietary labels and process them online.