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Maintenance Connection Erfahrungen

Über Maintenance Connection

Webbasierte Lösung für Arbeitsauftragsverfolgung, präventive Wartung, vorbeugende Wartung, Asset-Management und Bestandsverfolgung.

Erfahre mehr über Maintenance Connection

Vorteile:

Customizable to the user. Mobile friendly application.

Nachteile:

Tablet program is awkward and very limited use when used on its own.

Bewertungen zu Maintenance Connection

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,9/10

Maintenance Connection hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 290 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (290)

Kevin
Kevin
Maintenance Planner in USA
Verifizierter Nutzer auf LinkedIn
Maschinenbau oder Wirtschaftsingenieurwesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software Review

5,0 vor 5 Jahren

Kommentare: I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Vorteile:

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Nachteile:

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Emily
Emily
Project Manager in USA
Hausmeisterservice, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product

5,0 vor 4 Jahren

Kommentare: This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.

Vorteile:

It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

Nachteile:

Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

Steven
Maintenance Supervisor in
Industrieautomation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

limited usefulness with Ipads

3,0 vor 7 Jahren

Kommentare: Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Vorteile:

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Nachteile:

Tablet program is awkward and very limited use when used on its own.

David
David
Electrician in Australien
Verifizierter Nutzer auf LinkedIn
Zeitung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Benefits of using Maintenance Connection

4,0 vor 5 Jahren

Kommentare: We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

Vorteile:

The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Nachteile:

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Antwort von Accruent

vor 5 Jahren

David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best,

Joanna
Joanna
Maintenance Coordinator/Engineering Clerk in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CMMS Software You Can Use

4,0 vor 5 Jahren

Kommentare: We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Vorteile:

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Nachteile:

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Antwort von Accruent

vor 5 Jahren

Thank you so much for the great review, Joanna! We're so glad you're a Maintenance Connection customer. Thank you!

Godfrey
Godfrey
Technical Quality Manager in Malawi
Verifizierter Nutzer auf LinkedIn
Tabak, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Maintenance Connection Review

5,0 vor 3 Jahren

Kommentare: The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.

Vorteile:

Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

Nachteile:

Provides only a few tools for creating ad-hoc or tailored reports.

Douglas
Douglas
Operations Shift Manager and Engineer in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

MC has been very helpful in building a maintenance management system from the ground up

5,0 vor 6 Jahren

Kommentare: Helps me manage my maintenance items and spare parts on a day to day basis

Vorteile:

The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.

Nachteile:

It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.

Antwort von Accruent

vor 6 Jahren

Hey thanks for your great review, Douglas! We love to hear that the system makes your job easier! I also wanted to let you know that one of our top priorities for this year is bridging the gap between cloud & non-cloud features - We want everyone to have the same, enjoyable experience! Thank you for your honest feedback! Maintenance Connection

Stephen
CMMS Administrator in USA
Pharmazeutika, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Maintenance Connection Review

5,0 vor 7 Monaten

Kommentare: I have used several maintenance programs in the last 20 years. MC is ok after you get the hang of it.

Vorteile:

The work order module is most important at our facility.

Nachteile:

The reports module is not an easy task to perform.

Pancham
Pancham
Process Engineer in USA
Verifizierter Nutzer auf LinkedIn
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A robust maintenance management and request platform

4,0 vor 2 Jahren

Vorteile:

Multiple features, from drafting work orders to tracking follow-up WOs. Flexibility to close it on your own or request the appropriate personnel to do it. Useful email notification feature of completed WOs and PMs as per your process area.

Nachteile:

It maybe my organization using a particular old version of the platform, but the UI and ease of use can be of huge improvement, streamlining simplicity would a point of focus for better usage.

Duane
Duane
Senior Systems Analyst in USA
Verifizierter Nutzer auf LinkedIn
Metallabbau, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Software for a Reasonable Cost

5,0 vor 5 Jahren

Vorteile:

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Nachteile:

Not really any complaints at all. It works very well.

Carin
Compression Operations Assistant in
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

MC Review by EOG Resources

4,0 vor 13 Jahren

Kommentare: I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.

Vorteile:

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.

Nachteile:

Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

Michael
Preventative Maintenance Coordinator in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great way to track asset maintenance

4,0 vor 5 Jahren

Kommentare: I have used this software for 10 years as both a maintenance supervisor and as a preventative maintenance coordinator. Customer service is fantastic.

Vorteile:

The available features: work order system, preventative maintenance scheduling/tracking, purchase order processing, and asset management. Many features are available for a wide variety of applications. Their customer service is second to none in similar kinds of software.

Nachteile:

Some of the ways that specific features of the program don't interact with each other very well or something that seems easier to execute takes additional steps or mouse clicks to complete. Since the last update, I have noticed more problems - I am not a huge fan of the update. I also don't like being forced to track the majority of work orders by target dates.

Antwort von Accruent

vor 5 Jahren

Hi Michael, thank you for your review! We're glad that you love the product support! Don't hesitate to reach out to Support@maintenanceconnection.com if there's anything we can do to help. - The Maintenance Connection Team

Kristi
Administrative Assistant in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Organize and Use

5,0 vor 7 Jahren

Vorteile:

Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

Nachteile:

Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

Antwort von Accruent

vor 7 Jahren

Thank you so much for your review, Kristi! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Boyd
Sr. Operations Director in USA
Luft- & Raumfahrt, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

By far the best value CMMS

5,0 vor 5 Jahren

Kommentare: The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

Vorteile:

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

Nachteile:

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

Patty
Lead Maintenance Planner in Kanada
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Decent software package

4,0 vor 7 Jahren

Kommentare: Implemented a comprehensive computerized maintenance program at our company.

Vorteile:

Flexibility - you can customize this software to work in many different businesses. Ability to set up different security access levels for different users.

Nachteile:

Customer Support (Canada) When we asked questions that would help us in the basic set up of our assests on the program, they were not able to answer our questions but they did get a hold of a different client and they were able to help us. When we asked about how the security levels all related and a step by step, we were informed they have not competed that yet and to simply go in and try different options.

Antwort von Accruent

vor 7 Jahren

Patty, thank you so much for your feedback on what you like and dislike about the software - We really value your input. If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com

Brooks
Facilities Planner in USA
Militär, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer service is the best part!

5,0 vor 7 Jahren

Kommentare: Ease of PM planning, ease of workorder management and direction to the team from a central system that everyone can use easily.

Vorteile:

Ease of use and how in depth it is, 5 star customer service. How you can set up PM's to become auto generating and assigned to the proper people.

Nachteile:

When opening up any option it opens a new page on the browser. Sometimes the system stops working while I'm in the middle of updating a process and I have re do the whole thing.

Antwort von Accruent

vor 7 Jahren

Thank you so much for your review, Brooks! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Brook
Sr. Purchasing & Procurement Specialist in USA
Öl & Energie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly- easy to comprehend

4,0 vor 6 Jahren

Kommentare: Having a system to keep record and process an order- Purchase through Payment.

Vorteile:

This software has been customized to fit our needs. Other software doesn't always allow that. Maintenance Connection has made extra portals just for us to use for purchasing, accounting and reporting. We have also had wonderful tech support throughout these add-ons/changes.

Nachteile:

Sometimes the system is slow to update- it thinks a lot or even times out. When we are in a hurry to get an order out, I have to wait awhile for it to populate the information before I can issue. I wish it would update live.

Anthony
Sr. Analyst in USA
Rundfunk, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Functional and easy to operate

5,0 vor 6 Jahren

Kommentare: I don't have to manage work order progress manually through an excel file. I have historical data at my fingertips

Vorteile:

Reporting is easy, and can export into CSV files. I also like that I can email the report directly to the requester.

Nachteile:

I see every report for every area. It would be nice to add or delete reports that only apply to my section

Antwort von Accruent

vor 6 Jahren

Thanks for your great review, Anthony! We're glad that you love the reporting module! If you ever need help with setting up your reports feel free to submit a support ticket and one of our experts will be happy to help :) Thanks! Maintenance Connection

casey
Purchaser, Super User in Kanada
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very user friendly, easy to train other employees in the system

4,0 vor 7 Jahren

Vorteile:

How visually clean everything is, for example the Asset Tree.. Preventative Maintenance Schedules are easy to set up and manipulate/edit when required

Nachteile:

The frequent glitches and when the system goes down without warning. occasionally can be difficult to ensure proper criteria is being pulled in the reports

Antwort von Accruent

vor 7 Jahren

Thank you so much for your review, Casey! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

MJ
Preventative Maintenance Coordinator in USA
, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Worthwhile Program!

4,0 vor 7 Jahren

Kommentare: We've been using Maintenance Connection since 2008 and it has helped us better our maintenance practices and tracking. Customer service is by far one of the best features MC offers. If you submit a request... you get an answer in a timely response!

Vorteile:

Easy to use if everything is set up correctly

Nachteile:

The reporting function is cumbersome to navigate I'd rather have more keyboard functionality as opposed to clicking with a mouse

Antwort von Accruent

vor 7 Jahren

Thank you for your recent comments MJ! Great to see our long-time customers experiencing continued benefits from using our software. We hear similar feedback from other customers about the reporting function. Reports are often copied and the reporter quickly becomes bogged down with too many reports. We do offer a reports clean-up to help with this, we also have over 30 articles pertaining to reports in the library on MC User Connect, as we ll as a dedicated course in MC University. Our customer success team will reach out soon to connect with you about your concerns.

Brandon
Facilities in USA
Lagerung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Greatest Software Ever

5,0 vor 7 Jahren

Kommentare: Trackability, ease of use, over all better PM functions, and availability of inventory from site to site.

Vorteile:

Extremely User Friendly, Love it. Definitely Value Add. We have expanded our use from 3 DC's to now in 31 DC's nationwide.

Nachteile:

I wish it was more customizable without extra costs involved. There are a bunch of fields within the Tasks tab on work orders that I would like to utilize for auditing but I would need to change the fields.

Antwort von Accruent

vor 7 Jahren

Brandon, what a great review! We're so glad to hear that your company has adopted the software!

Chris
Project Co-ordinator in Kanada
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Informative and Functional

5,0 vor 6 Jahren

Vorteile:

The interaction between modules is clean and easy to develop from an implementation point of view. Once you get the base tables built expansion of the system is easy. The reporting systems in relatively easy to use but in some cases a knowledge of SQL is required.

Nachteile:

The inability to redefine the work order hard copy. The fact that some SQL knowledge is required for the report writer it improve upon some of the base reports to build a more detailed report.

Suzanne
Office Specialist in USA
Staatsverwaltung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It has a lot of modules that are very helpful and easy to use.

4,0 vor 7 Jahren

Kommentare: history of our assets

Vorteile:

easy to use and teachable to employees! It has a lot of modules that are very helpful and the history of assets are such a plus. Scanning parts is easy and helps in our accounting procedures.

Nachteile:

The numbering of the work orders would be nice if we could have the year 17-22574 something like that to break down by year. I know there are reports but for quick reference.

Antwort von Accruent

vor 7 Jahren

Hey Suzanne, thanks for leaving a review! It's great to hear that it's so easy to use!

steven
biomed tech in Deutschland
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

easy to use.. does the job

4,0 vor 7 Jahren

Vorteile:

maintenance connection is easy to use. has all of the features that are needed to complete the job.

Nachteile:

maintenance connection is occasionally slow to respond when multiple users on working in it during the end of the day.

Antwort von Accruent

vor 7 Jahren

Thank you so much for your review, Steven! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Kristie
Adminstrative Specialist in USA
Industrieautomation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kristie

4,0 vor 5 Jahren

Kommentare: Overall, customer service is very good, WHEN you can reach someone. Getting a call back or response in a timely manner does not seem to be a high priority with Maintenance Connection. This is sad because overall I feel the product is good, but customer care seems to be very low priority over the past year.

Vorteile:

It is user friendly and has the capability to fit the needs of multiple level users.

Nachteile:

Customer service is lacking. One of the main reasons we purchased this software program was because of the translation tool and it does not even work correctly. Extremely dissatisfied with the feedback and the customer service on this in particular.