Bewertet am 6.6.2018
Over six years of experience with EIQ. Very happy with modules and support services.
Kommentare: Very easy to integrate as a single source solution to our business units.
Vorteile: A wide range of modules supporting all of our business functions. Reliable front end (not many crashes at all). Solidly designed back end (tables, queries, indexes).
Nachteile: The user interface is due for an update (supposed to be here in 2016 but due for public release shortly as I type...glad they are taking their time to test).
Bewertet am 22.3.2018
Very please with IQMS ERP software
Kommentare: We feel that IQMS really had helped us grow, even without huge capital expenditures. We feel that it has made us more efficient, which has allowed us to increase sales without adding extra capacity. It also allowed us to decrease lead times with much better inventory controls and scheduling improvements.
Vorteile: We selected IQMS to give us one central database across all plant functions. Apple Rubber is both a Manufacture and Distributor. Therefore we needed to monitor and control inventory levels and also manufacturing of the product. IQMS WMS gave full warehouse control of inventory. Improving both inventory count and placement accuracy. IQMS Realtime allowed everyone to see what the MFG plant is doing and ties back to the schedule to show if any timing issues. What our customers like best is the Quality module allows full lot traceability as well as SPC and if any issues using MRB or Corrective Actions. Now using IQMS CRM we have outside sales and inside sales working off one system. Marketing can push referrals to sales or engineering to support customer request. Accounting functions are fully supported, which allows us to easily close month and year-end activities. We have also found that regulatory and customer audits are much easier. Both have commented how having one central database is really beneficial and impressed with how well it works.
Nachteile: We are collecting a lot more data, so being on the system since 2007 our database has grown. We do need to come up with a way to better achieve or strip data that is not required. Large tables will slow SQL scripts, especially for remote users.
Bewertet am 1.11.2017
IQMS can be a powerful tool for maintaining the information and processes that drive a business, but a firm's experience with IQMS is highly dependent upon the quality of the firm's employees and business practices before adopting IQMS.
Kommentare: IQMS might benefit from better scaling on their pricing to encourage deeper adoption of the software. The more heavily integrated a business is with IQMS, the less likely that business is to switch to using a competing software solution.
Vorteile: The features that IQMS has are all fairly well developed and mature. Support staff can be incredibly helpful and knowledgeable. There are a wide array of software modules with highly configurable settings to cover most production situations for a diverse array of firms.
Nachteile: IQMS implementation specialists can leave a lot to be desired. Many essential features of our install were never configured or were configured incorrectly. To that extent IQMS is highly reliant on companies having individuals with high aptitudes for trouble shooting and problem solving. If your company has this sort of talent, it can be an incredibly helpful software suite. Without that baseline expertise or talent, IQMS can hurt more than it helps. Additionally, the licensing for IQMS is quite expensive, which can make implementing the full range of software impossible. For some companies, modules like RealTime Production monitoring will never be cost effective, and other software features of IQMS are hamstrung by an absence of crucial pieces like RealTime. Because of the way that IQMS' business logic is designed, businesses will necessarily need to make some changes to the way they operate to bring them more into line with the best practices set up by IQMS. Unfortunately, the exact nature of these best practices and the gaps in an individual business' adoption of these best practices is not well specified by IQMS.
Bewertet am 26.10.2017
Good and bad experiences, hoping for improvements
Kommentare: This is the second company I've worked for that is using EnterpriseIQ and despite the issues, I'm glad we have it and enjoy working with it and with IQMS. It's very impressive how many things it can do all under one database and one login. It makes a lot of sense for small manufacturers with limited IT support. I have high hopes that the software will continue to improve and would recommend it to others with caveats. Choosing an ERP/MRP system is a huge decision and I would recommend going well beyond the sales pitches and brochures to make your decision. Visit other customers and speak to actual users with manufacturing requirements similar to yours, if you can.
Vorteile: As an IT Administrator who does my best to help my company utilize the software, I can say that I actually enjoy working with the software, learning about it, and customizing it. I enjoy designing Crystal Reports, utilizing the built-in customization features like user fields and user-defined forms, and figuring out how to use and customize the various modules of the software to meet my company's unique needs.
I'd say my biggest complaint with the software is the lack of refinement. There are too many basic canned reports that were designed a decade ago seemingly only placed into the software as placeholders without much thought into what would actually be a useful report to each module. There are lots of features that seem thrown in to meet specific customer requests without enough strategic thought into how to make the feature the best it can be. One example is a CRM utility that automates the reassignment of activities to a different user. Sounds great. But the problem is, it won't work if the current owner of those activities has left the company and you deleted their account or set their termination date.
IQMS has been growing by leaps and bounds over the years, and the software I think reflects that. To their credit and to their discredit, they have been responsive to their customer's requests for new features and improvements. But the frequent changes led to things not working right. I think they were pushing out features faster than they could reliably test them and they were over their ski's for a time. For example, the HR/workforce module, in a previous version, was shockingly buggy. It seems to better now, though. New management at IQMS seems to have gotten the message about their customer's demands for higher quality and reliability. I think the jury is still out though how successful their quality push has been.
EnterpriseIQ is a good system but I wouldn't say it is intuitive in regards to MRP, scheduling, work orders, etc. I think it takes a sharp person to really dig into how everything fits together and how the multitude of switches and knobs throughout the software affects how things work. My fear, with the new ambitious management team, is that they'll push for new features and the latest buzzwords to win new customers but won't prioritize making the day-to-day workflow better and more intuitive for current users. The executives want the astronomical growth to continue, I'm sure, but slow and steady growth is probably more conducive to stable product development with growth based on word-of-mouth from people who have actually used the software every day.
Bewertet am 14.4.2015
ERP in a high mix, low volume environment
Vorteile: I have been using IQMS for about 6 years now. I love the extensibility of the software. Most ERP systems have the ability to be a good fit for most of your business. The real key to success is how well they allow you to tweak and extend the software to meet your unique business requirements. IQMS excels at this. With user defined forms and reports, customizable alerts to monitor system changes, and change tracking to the field level, it provides the tools I need to handle our specific use cases. I am also very pleased with support provided. IQMS does a great job of monitoring user needs and working to improve the software. There have been a variety of new features added over the years that provide us with better ways to manager our business. Their technical support staff is also very good. They are knowledgeable and thorough when working to resolve whatever issues might arise.
Nachteile: Enterprise IQ was initially designed for the plastics industry. Over the years, IQMS has worked hard to add additional features for non-plastics industries, but we still run into occasions where this initial usage interferes with the way we look at manufacturing. We build very complex BOMs (hundreds of parts in dozens of sub-assemblies across up to 5 or 6 levels), and we struggle at times to manage these complex BOMs. Fortunately, the extensibility allows us to create some additional tools to fill in the gaps.
Bewertet am 25.10.2017
Has been a big overall improvement to our previous ERP system
Kommentare: I've only used 2 ERP systems in my life, so my experience is limited. IQMS does nearly everything better than our old ERP system, but we had more flexibility with our labeling in the old system, and the old system had superior finance capabilities in nearly every way. Since going live in IQMS, we are constantly catering to the finance folks with report tweaks.
Vorteile: Integrates very well in our environment. Users were able to understand how the use the system pretty quickly. Very good customer support. The real time screens give very good visibility into the state of operations. Easy to schedule. System help menus are very good.
Nachteile: Financials lacking in comparison to our 10+ year old ERP system. Missing some basic elements, like being able to add operator initials to a production label without having to enter all employees into the system and make sure they're all logging in as themselves. Unable to customize box count on production labels (reset box counts on a shiftly basis). Unable to set default label templates per customer ship-to. Had an issue lately after updating to newest version where PLM module didn't work any longer. The fix took over 10 weeks. Feel like the licensing for shopdata is a bit expensive. We'd like to have an IQMS station on every work center, but the cost of the shopdata licenses is prohibitive.
Bewertet am 5.10.2017
IQMS is a very versatile system that offers a lot of functionality for a reasonable price point.
Kommentare: As a mid-size business with global locations, this ERP was really a lifeline. The price tags on the big ERPs are untenable and often don't support the unique needs of a lean manufacturer. It's not the prettiest system out there, but I appreciate the flexibility and the fact that IQMS is dedicated to improving the software.
Vorteile: The system is very flexible to many processes and industry requirements. The company really uses user feedback to help drive software enhancements and support fixes. You get a lot of functionality for very low cost. The implementation process was well managed and we were able to go-live ahead of schedule and under budget. Not many ERP implementations can boast that.
Nachteile: There are sometimes too many available options and ways to use the system. It can drive you to implement a process in one module that inadvertently limits your usage of other modules. Navigating how the system works as a whole is often unclear and can be frustrating - not knowing that checking this box over here affects something over there that you were not even thinking about. The last few years of growth have been painful from a tech support standpoint, as they can't keep up with hiring and training and you often have to train the support person how the system works before you can even discuss a bug or issue you are facing.
Bewertet am 31.10.2017
IQMS Enterprise ERP
Kommentare: Overall, IQMS ERP has functioned very well for us. IQMS continues to show an aggressive road map with future enhancements and capabilities. They seem to genuinely listen to feedback from their customers and try to implement the best suggestions and recommendations.
Vorteile: The IQMS ERP software is a well rounded and full-featured software package. Manufacturing modules are specifically designed for plastic injection manufacturing. Software has a comprehensive set of modules and covers everything from manufacturing, inventory, accounting, supply chain and human resources activities. We have found IQMS customer service and technical support to be excellent.
Nachteile: Some modules are a bit clunky and difficult to use. There is also a lack of an API structure to allow for customization by the customer. Use of product in a WAN environment requires use of Terminal Services and/or Citrix for client connectivity. Upgrading the software is also a cumbersome process.
Bewertet am 7.5.2015
Vorteile: The ease of use is this products best feature. It is very intuitive but if you are struggling there is always a help file at your finger tips. This product is also very robust and there is a way to accomplish every business need through a variety of ways. Another handy feature is that you can jump to different areas within the current screen you are looking at. This saves time and allows quick analysis and decisions. I also truly appreciate the way the vendor interacts with their customers. They have many levels of support and training and they will help solve any business need. They also react to any changes the customer may want to see. As you can see I gave it a 10 and I am not one to usually hand out a top grade like that easily.
Nachteile: I have no downsides to IQMS that come to mind. The only thing I can say is that because this product is such a great system they have grown leaps and bounds so there is more of a process to have changes made or to receive support then there was in the past.
Bewertet am 16.10.2017
On time project implementation, great on-going support
Vorteile: We installed the EnterpriseIQ software in 2013 with a Go-Live in 9 months. The implementation was on time and on budget. We then spent 2014 taking advantage of the initial software modules. In 2015 we purchased the RealTime Production and Process Monitoring hardware and software which was implemented over the next few months. We now have the ability to capture cycles, record scrap and monitor processing parameters as they occur while the press is running.
Nachteile: IQMS has experienced a lot of growth these past few years so we have dealt with a lot of different people from our account representative, to EDI support, to helpline support personnel. With this growth the knowledge of the products and responsiveness has declined.
Bewertet am 1.11.2017
Vorteile: Great Software for the injection molder. Has good communication areas that all customers can see update requests. They have started regional user group meetings which is a good way to communicate with other users and go over modules you might not be using or are using and they have found ways to maximize the modules.
As usual price and continual support costs would be nice to be lower and stabilized. You get this with every software company so its the nature of the beast.
Sometimes you might have to update the whole software from a previous release just to fix maybe one small area you need fixed. This can cause issues when your running 24/7. Running a small SQL to the data base to fix your small problem works the best. Sometimes that's all you have to do, but other times not.
Bewertet am 9.4.2018
IQMS Manufacturing Software
Kommentare: Our company has been using the software for over 20 years and I have personally been using it for over 10. I feel like we have added valuable input to help develop the software. We are looking forward to many more years of working with IQMS.
Vorteile: I have found that the software is very easy to use because of the tools available. Our company utilizes just about every module IQMS has. Since it's impossible to know everything about the system I rely heavily on these tools. At any time I can access a help file, jump on a call or chat session with support, or reach out to the User Group community.
Nachteile: Because we are such heavy users of the software it can be hard to be fully prepared for an upgrade. I will add that they do a fantastic job letting their users know what is changing.
Bewertet am 26.3.2018
Works well and works for you.
Kommentare: I personally like Enterprise IQ from the experience I've with it on a daily basis. This is coming from someone who mostly had very little formal training with the software and was finding things through trial and error. EIQ is mostly intuitive, functional, and does mostly what we need it to do.
Vorteile: Relatively intuitive layout and features that enable customization and connectivity throughout the program. Excellent documentation and customer support when questions come up. Our company has used the software for six years and it's been serving us well. EIQ is designed to be worked out of almost completely and when taken advantage of, it can be very powerful in that regard.
Nachteile: Custom made reports via Crystal Reports take a long while to process in comparison to the on-board reports that come with EIQ, this can certainly cut into productivity time. Data maintenance can be a bit of a chore, sometimes, since mass loading cannot be handled by the end-user or the DBA(s). Unfortunately, there are no drill-downs available for inventory cost analysis.
Bewertet am 13.11.2014
New Berlin Plastics loves IQMS
Vorteile: My likes is a very long list. EnterpriseIQ is extremely robust and integrated. We use it for the vast majority of our business functions, and it has allowed us to decommission many of our previous redundant spreadsheets and databases. It is very user-friendly with a great user interface that is consistent throughout the modules. The system is very reliable and, from an admin standpoint, easy to maintain and upgrade. IQMS is continually improving the software. They stay very in tune with their customer base and design/modify the software to meet customer needs and expectations. Customer/tech support is top notch, and their personnel in general are great people.
Nachteile: There is really nothing of consequence that I don't like about the vendor. IQMS is professional, effective, and reliable. They hold premier vendor status with New Berlin Plastics. There are a few minor issues and annoyances with the software, but considering the scope of what EnterpriseIQ does for our organization, it would be impossible to deliver perfection, and the issues are minor and do not impact our ability to run our business. There are only a couple of modules (Time/Attendance and Quoting) that do not work for us. I'm not saying that they are bad; they just don't work in a way that fits our business model. They likely work just fine for others.
Bewertet am 25.10.2017
Great Manufacturing ERP
Kommentare: Overall, IQMS has helped streamline major aspects of our business, and we're currently expanding its usage as much as possible. Consistent data for use with a BI system is a vital to finding issues and getting them corrected. Release quality is getting better, which has been a large pain point of doing upgrades.
Vorteile: The MES side of the software is highly configurable, and allows great flexibility on how you process your business. There is a module for nearly everything, so you can probably encapsulate every function of your business within the ERP if you wish.
Nachteile: Accounting and infrastructure side is weak, but IQMS is committed to fixing those in the near future. Support turnaround on bugs can be a little slow, but not abnormal
Bewertet am 17.4.2018
One enterprise system captures and controls all disciplines ensuring world class execution in operations.
Kommentare: The software if very adaptable to almost any business. The real-time monitoring provides instant visibility to what is going on in operations. As we continue to improve our business new reports can be created to get after the devil in the details.
Vorteile: Ability to customize reports to show dashboards providing important visibility to department managers. Ease of providing data for proof of compliance for external auditors and customers. Real-time monitoring showing if we are winning or losing at a click.
Nachteile: Updates: Love/hate... As the updates take place providing important improvements there are also changes that disrupt the way processes were handled previously. Change is sometimes difficult.
Kommentare: Our company walked their sales team through our current system and thoroughly spelled out our needs. The sales representative claimed to identify the modules we would need to transition in a way we mutually agreed made sense, but as soon as we signed up we were told by the implementation team we needed to buy more modules to maintain the basic functions the sales representative claimed he had already spec'd out with us. Further, while we insisted on having the implementation specialist assigned before hand so we could check his background. They assigned a person that had a strong background, but when he arrived it was revealed that he was far too busy with other clients to work on our implementation, so they reassigned him and put someone on that has been with their company about a year. The software has its strengths and we are still trying to push through implementation. If you have the talent and experience in house to spec out exactly what modules you need and implement them the software might be a fit for you, but if you are going to be relying heavily on their implementation team you may want to look elsewhere.
Antwort des Softwareanbieters
von Daniele an 25.2.2013
Thank you for your review and comments on EnterpriseIQ and IQMS. Our customer satisfaction is very important to us, is unmatched in the industry and is our highest source of referrals for new clients. We find it unfortunate that you feel as though you have been slighted in this respect. As such, please allow us to respond to your concerns.
When we recommend initial purchase modules to clients, we attempt to match communicated needs as well implementation resources and time frames. This provides the client what they need and want to begin their implementation but doesn’t overburden their budgets. In the conversations with your company in the last few months, there has been no indication that more modules are required nor requested. We are more than happy to assist in assessing where additional functionality might be needed that wasn’t previously indicated.
In regards to the implementation specialists, our historical summary of emails and communication shows both attempted and answered responses. We have been actively working with you on the subject of your assigned specialist and did change out your initial assignee based on your request to have someone available more frequently. While the replacement had been at our company less than a year, all our implementation specialists are manufacturing professionals that go through a rigorous training and certification period before being assigned to any clients. We had hoped this, in conjunction with the account credit we provided you, would show our eagerness to accommodate your needs.
We thank you for highlighting that our software has strengths. We appreciate that since we work hard to make it industry specific and developed with client feedback. However, as we stated initially, we strive to make all our clients happy. After repeated conversations, with multiple department managers, we are willing to offer a full refund, should that be your choice.
Bewertet am 5.9.2017
First shop floor data collection software package I ever used
Kommentare: Once this software is set-up correctly, the data collection is great. But it takes a lot of fine tuning to get to that point.
Vorteile: It integrated well with IQMS's ERP system. Was able to see the jobs currently running as well as how many pieces were molded in real time.
Nachteile: It took a lot of training (trainer was great) and set-up. There are a lot of features that need to be configured prior to start up. Even after set up, it took months to get the system to a point where we could trust the data coming out.
Bewertet am 11.5.2016
Custom Engineered Parts Manufacturer Competes in USA Thanks to IQMS
Vorteile: Our ability to accurately tie project planning, track costs, manage part quality data, gauge calibration, customer inventory, shipping management, and document control together. We are a complex engineered aluminum parts manufacturer that does not fit the mold of a typical manufacturer. IQMS has allowed us to better control the uniqueness of our custom part manufacturing.
Nachteile: There are a couple modules that we would like to add to our IQMS software for better integration of data, namely the Human Resource, Training, and Preventive Maintenance Modules, however they are not yet robust enough to replace our existing software. We knew this when we purchased IQMS, so there was no expectation at the time of implementation.
Bewertet am 1.11.2017
We couldn't run our business without it.
Vorteile: The software modules are seamlessly integrated. There is a robust set of modules to select from based upon the needs of your company. The support people are knowledgeable and very friendly. IQMS wants us to succeed.
Nachteile: The software releases tend to be buggy. Even after slowing their release process down and increasing regression testing there are still a lot of defects in their early releases.
Bewertet am 22.1.2018
Vorteile: Intuitive, good help contents. Eplants assist greatly with keeping manufacturing divisions well separated.
Nachteile: Not having a web client puts IQMS way behind the industry. If I were evaluating ERPs for anew system, not having a web client would remove IQMS from my consideration. Getting fixes is a cumbersome, long process, taking months and years.
Bewertet am 14.2.2018
Short time user (less than 3 years)
Kommentare: The customer support is usually very helpful.
Vorteile: It is somewhat easy to learn, and intuitive to the manufacturing process. Lots of preformed reports that are useful.
Nachteile: Upgrades are time consuming, and sometimes don't seem to be thoroughly tested before roll-out. Hard to get bugs fixed after roll outs occur.
Bewertet am 31.10.2017
Well supported and mature product
Kommentare: A software that grows with the world around it.
Solid Oracle database
Flexibility through modules; purchase only what you need.
Effective customer support.
Multiple windowed navigation can be difficult to use.
Reports can be hard to find due to multiple windows.
WMS/Ataman needs to be improved.
Bewertet am 22.4.2015
IQMS Software Review
Vorteile: What I like best about the IQMS software and the vendor is all of the resources it provides. The help files within the software are very well done. They also have a portal that users can access that includes many training videos, user discussion board, and a place to submit software enhancement requests.
Nachteile: The only negative about IQMS that comes to mind is the amount of enhancements that are made. As the client base has grown they have done a fantastic job keeping up with the customers needs.
Bewertet am 1.5.2018
Vorteile: This ERP software has been really helpful to our industry because of its features can do a lot of it and the Support Team is always on the go when it comes to some concerns that needs technical support.
Nachteile: The cost is a little bit pricey for an industry like us that has just started. But the overall quality says it all